Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

Jason and his whole staff are professional, reasonable and straight forward. They are honest and…read moreshow you what wrong. They never suggest anything that doesn't need to be done. I have been going to him and his shop for years. I trust him with all my cars and my life. On many of my cars need suspension or other repairs. He always worked with me on the job need done. Being disabled person. I'm glad I meet him several years ago and all his work he done for me and my cars threw the years. In his coustmer for life

Jason's Auto Family are Extraordinary always the best price for Superior work they have kept my…read more"pink glitterbug "a rolling for many years

I first want to say I have been burned by the dealership I bought my van from so I was in the…read moremarket to find a place I can trust and I have found it! Mike was amazing at helping me navigate the issues on my Sedona! He was honest and up front on every thing from him not being sure and wanting his master tech look into it further and he even called the dealer ship and found out my door was covered by an extended warranty for a known issue. With him doing a few small things it changed the outcome of my bill from well over 1000 to just over 100 because he did a little bit more digging!! I literally cried when he told me the price for the work they had done! If you are in the market for trust worth and up front people get ahold of Maple City Automotive! I literally can't recommend them enough.

I've visited here several times, and almost exclusively worked with Jon from Hyundai (now on the…read moreJeep side, but can still help with Hyundais). I found each experience to be helpful, and was my exact expectation of what I wanted. Pricing? A test drive? Always fantastic service. So when it came time for us to find another vehicle, my wife had her eye on a specific Hyundai. Looking online, there was NO WAY it would be in the price range that we wanted to pay for the lease. I went in anyway, really to confirm the pricing I saw on the corporate Hyundai website. Well, Jon didn't let that pricing be. He worked with Vincent, a manager, and they were able to beat our price point, tax, title, license, out the door. They were sure to confirm what we wanted (no trying to give us a FWD when we wanted AWD like we experienced other places), and gave us their best price. They were even great to let us make sure it was the right car for us. Of course incentives and deals change all the time in the car business, but they did their best to work with us, and won our business. I could not more highly recommend Jon and Vincent.

I don't know that I have had a more positive experience at an auto repair shop than the one I had…read moreat Performance Clinic in North Ridgeville. Jack, the mechanic who worked on my car, was very straightforward, honest and professional. Pricing was fair and the work was done right the first time and in a timely fashion. I wouldn't hesitate to do business with Performance Clinic in the future.

I like the local shops/service, after reading the reviews, I gave them a call. Jack was a…read moreprofessional from the start, his knowledge, work ethic and honesty are what you pray for in any service. Jack cleaned up another "mechanics" mess on my trucks ignition system and it's running Great! The price was very fair, I definitely will pass his info on to whoever has car issues, thanks Jack!

Great service. Had lights installed and they did a good job. They did the work on the same day.read more

I went in a few times for oil changes or to patch a tire without any problems. Recently I went in…read moreto get new front tires, ball joints and a tire rotation. It took over 24 hours to get done,,3!8,) isn't an issue. I walked to the shop early in the morning without getting a call that it was ready. When I got there I didn't see my car in the parking lot or in the shop, so of course I'm gonna ask about it. When I asked where my car was the owner was extremely rude. Said he was another shop where the do tire rotations. How the hell am I supposed to know that. Then he said " I said I would call you when it's ready"! I don't mind waiting, and as soon as the car is done I'm heading off to work. the dude is just an asshole for no reason. Don't go here! They also put too much air in my front tires so I had to go to the gas station to deflate them. I highly recommend not giving them your business.

Adam and the crew are always helpful and they are honest and take the time to explain things. I…read morehave been going to them for over 16 years and they always take care of my car. They are great guys and I only take my cars there.

I have been going here for about 6 years. I have never had a problem. They are honest and never…read moresuggest unnecessary repairs.

This is an auto repair company that has a name that accurately describes the quality of their…read morebusiness and customer service! They replaced my brakes in a reasonable time and at an affordable rate. I noticed an immediate difference. I also inquired about some maintenance work that I was recommended by the dealership and they took a look at those things and told me these items were not needed and were excessive. So they saved me money by being honest! The Customer Service here is five star as well! All their service workers are very pleasant and love their job. I had a great experience at this place! They also do customization, auto detailing, bodywork, and car sales.