Haley is absolutely amazing! This is our fourth vehicle purchased through her, and she continues to…read moremake the impossible feel possible. She took a very difficult situation and turned it into an incredible outcome for our family. Haley is patient, understanding, and truly knows our family's needs. Her honesty, dedication, and genuine care are exactly why we keep coming back. We wouldn't trust anyone else! Thank you, Haley, for always making it happen!

Great selection and easy to work with. Wish we had a dealer local like it. Consider for your next…read morecaddy.

Just purchased a 2014 Chrysler Town & Country Touring-L from them yesterday…read more Brian was awesome to work with. No pressure. Very good experience. Awesome vehicle. Don't know who does their detail work, but they are incredible. It was so clean it was like coming off the showroom floor inside. Will definitely be keeping an eye on them for future cars!

My recent experience with Das Auto Carlot, particularly with the owner Mike, was extremely…read moredisappointing and stressful. I purchased a 2018 Nissan Pathfinder from the lot, and almost immediately after driving off, the check engine light came on. Mike directed me to two separate shops to have the issue fixed, but neither shop was able to resolve the problem. During this time, I made it clear to Mike that I am pregnant, with children already depending on me, and I urgently needed a reliable vehicle or at least a loaner while I waited. His solution was to offer to "go half" on a rental, but even then, he cheated me out of his portion of the payment. When I realized the Nissan could not be repaired in a reasonable time, I asked for my money back. Instead of being straightforward, Mike attempted to return less than half of the $3,000 I had paid. He then tried to pressure me into taking an old Buick as a downgrade, which did not have the seating space I required for car seats. He promised that it would only be temporary until a Honda part came in, but when the part arrived, he refused to switch me into the vehicle as agreed. Mike also made unethical demands, telling me that if I wrote him two positive online reviews, he would "work something out." I refused to be manipulated into writing fake reviews in exchange for service I was already owed. I kept thorough records of our interactions--text messages and recorded phone calls--so that I would have proof of how the situation was handled. If anyone doubts this, I am willing to provide evidence directly. To make matters worse, I discovered that Das Auto was attempting to resell the Nissan Pathfinder after claiming it had been sent to auction. When I brought this up, I was immediately blocked. Shannon, another employee, was rude and unprofessional throughout the process, while Chad and Mike's brother were the only ones who attempted to handle things respectfully and fairly. Chad in particular tried to ensure I got my refund, but it was clear Mike was the one holding everything up. Mike even went as far as to hold onto a check from Credit Acceptance that was in my name, and I later learned he had opened my mail without my permission, which is illegal. Only after my lawyer contacted the bank did Mike suddenly call me and claim my check was ready. This entire ordeal was stressful, manipulative, and dishonest. If you are considering purchasing a car from Das Auto Carlot, I strongly urge you to reconsider. My experience showed a pattern of dishonesty, lack of accountability, and disrespect for customers' rights and needs. The only positive part of my interaction was with Chad and Mike's brother, who at least tried to do right by me. Unfortunately, the owner himself proved untrustworthy, and I would not recommend doing business with him

This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.

Will not install and balanced your tires. Not the best attitude. Go elsewhere. Expensiveread more

I will absolutely be returning! I dropped off my Kia Soul to them on Sunday night, and picked up my…read morecar the next evening! What really struck me was that every step along the way, from diagnostics to solving the problem, was quickly and easily communicated to me by phone! I would get these awesome little text updates with links where I could see what was being done, and I could make the decision on what to do next! Now this is what technology should be used for! So impressive! They also gave me a call to update me and go over everything, so it's sort of the best of both worlds - excellent use of technology by a staff that actually cares! The price was absolutely reasonable, the process was easy and clear, & and I could not be more happy with the QUALITY work they did. Thank you, Chris!

I bought my car used picked it up two days later the right front spring broke I called and talked…read moreto Rob in service they looked it over and replaced both front springs and shock towers for no charge. That's awesome customer service in my book also my salesman Mark was very helpful as well I highly recommend this business if your in need of a car or service

This family-owned business makes you feel like you and your vehicle are in trusted hands. From the…read moreminute I arrived, it felt like white-gloved service!!! I was greeted by name, and they knew my car (year and model). We reviewed what was being done, and I was offered a beverage. Every person on staff made eye contact and spoke or waved. When work commenced, I received a text, and when they were wrapping up, I was provided with an update and recommendations. Oil change, rotated tires, all resets completed, and follow-ups on things I inquired about in 90 minutes. If you're looking for either a mechanic or in the market for a car (because they also restore and sell excellent vehicles), this is the place for you!!! Let them know I sent you!

Took my bosses Bentley here for service. Service department was great. Offered me a loaner car. Got…read morethe car in and out quickly. We have been taking cars here for years. Always a great experience.

My car was totaled. I began searching both locally and nationally for a replacement. I found the…read morecar (Genesis G80) that I wanted at Maserati of Cleveland. Once we agreed to a price, the paperwork was sent to my bank and we had a deal. I had good communication with the sales person, including the day that the money was being wired to purchase the vehicle. Before I left my home to to sign the paperwork at my bank, I received a text from my sales person, asking if the money was wired. When I got to the bank (5 minuted ride), I signed the paperwork, and watched the bank wire the money, I then texted the salesman and said... done! He did not respond. I traveled back home, and within a half hour, I received a call from the GM. THEY SOLD THE CAR!!! That's not the kicker! I asked them to stop the wire, or wire it back to the bank. They DID NOT, but instead... 2 days later, they mailed a CHECK to my bank! NOW... I cannot get another car, until my bank receives the CHECK and the CHECK CLEARS the bank!!! Turning in my rental in a day. No car... No check... No way to purchase another vehicle. Not sure what others are experiencing with the dealership, but this was the DEAL FROM HELL!!! I'm about 6-7 days from being able to buy a car. Thanks Maserati of Cleveland!

Called them first thing in the morning. They got me in right away. Sheared some bolts off the…read moremuffler after someone bumped my car. Got it done right away. Very reasonable prices. All in all I will come back when needed.

Sal, the owner, was great to deal with. He inspected my car for free and called me in to see the…read morecar while it was on the lift to show me what he had diagnosed. He made a slight fix to a piece of bent metal near the front wheel and when I asked him how much he wanted for the repair and he said "No charge"! Other places wanted between $70 and $150 just to look at it. When you need your car repaired, my strong advice is: "Better call Sal". Great guy!

Royal Car Service is GREAT! We have been taking our car there for over 25 years. Royal Car Servive…read moreis honest, knowledgeable, fair and prompt. "Z" and the team continue to exceed our expectations. I would hight recommend Royal Car Servive.

These guys have been my go to mechanics for over a ten years! Reliable, fast and quality work. They…read morehave a lifetime customer