Lied to us. Told us to submit a credit application, although we had financing through Cap 1. We…read moresaid no thanks. They said it is a soft pull , won't impact credit report. They did a Hard Pull. Turds.

This place is just awful. Definition of a stealership. Luckily I'm a literal Ford engineer, so I…read morecan sniff out their lies. SMH - it's so hard to find good help anymore. The only reason I was coming here was for convenience, but even that hasn't been the case lately. This is my 3rd time sitting in the waiting room for 3+ hours for a scheduled, routine oil change. And I'd bet my bottom dollar they still try selling me a new battery when I check out lol. Pass!

Phill was awesome! No pressure, didn't make me feel rushed, explained everything so well and didn't…read moremove on until he knew I understood what he was saying, and wasn't obscenely nice. You know the type: overzealous, loud, too friendly, too chatty... he was relaxed, pleasant, very patient, informative without plowing me over with too much information, and generally just very down to earth. And props to Premier for hiring a tattoo'd Californian . I think it's great when a company doesn't get hung up on someone's past or personal tastes (within reason of course.) I could see his small tattoos on his hand and even though the shirt sleeve went down to the wrist, could tell he was hiding quite a few more. That tells me that this company is willing to hire people based on more than just looks, and I personally love it when ability supersedes appearances. Phill is great and everyone involved in my sale was wonderful and personable. I am very happy with this business! And Phill, thanks for dealing with me when I'd only had 2 hours of sleep in just under 32 hours. Lol I'm sure I looked dazed and confused through the process but you did great!

Was easy to schedule an appointment. Dropped off vehicle the night before. It was serviced at the…read morescheduled time the next day. My husband had the same experience as I did. Highly recommend this dealership. They are much more efficient than the dealership I purchased my vehicle from.

Bought a Jeep Grand Cherokee from Slimans Ross was our salesman he was awesome to work with made…read moreour buying experience as easy as could be we were out of state and everything went smooth in and out will recommend this dealership and Ross to anyone looking for a vehicle thanks again Ross

They failed in customer satisfaction because they completely lack customer focus. I brought my car…read morein because I had a flat tire during my out of state visit and I was never provided the key to the locking lug nuts from my home dealer. They were to remove the locking lug from the flat and install the spare tire. Then they were to remove the remaining locking nuts and replace them with regular nuts because I told them I was going to get all new tires (elsewhere). The estimate I got from the service writer Makenzie for $60-70 was roughly accurate for labor. However, she never indicated how much new lug nuts would cost. I got a bill for twice the original estimate because the new lug nuts cost $94. I know a new set of locking lug nuts costs $96. A good service dept would have informed me of the price of both sets of lug nuts to ensure that I got the best bang for my buck. But not service writer Mackenzie. She said I approved the final cost, even though looking at the timeline, I'm pretty sure those nuts were already on the car when I did so. I thought the extra cost was additional labor to remove the other nuts. I should have checked, but even if I had, they would have said the nuts were already installed. Then when I tried to explain where they made their error, they didn't want to listen at all. They didn't like me saying the "common sense" explanation, which would have been if two things are the same cost, offer the better thing to your customer. Duh. They knew I didn't have the key to the original locking nuts. They knew I was getting all new tires. All Makenzie had to do was have customer focus instead of having a "check the box" mentality. So now, I have a $100 set of lugs that I don't need. When I return to my original home dealer, they agreed to reimburse me for a new set of locking nuts, but now, I am still out $100, thanks to Makenzie. These guys could have come out being such heroes for me in my difficult situation, but now they are just mud to me. I can see from many other reviews, that their service department has a lot of both "overcharging" and "people" problems.

I took my Super Beetle in for service because the rear door latch needed adjustment to allow proper…read moreclosing and prevent unwanted opening. The gas filler door also needed adjustment because it would not open when the electric release was operated. When I arrived they told me there would a $184 diagnostic fee for each of these problems. I questioned their sincerity with this charge, but they stood firm. I left without having any service done. I will not pay $368 to find out exactly what I told them was wrong in the first place. The two latches needed adjustment. The electrical portion was working correctly. Instead of trying to accommodate a customer with minor problems, they attempted to exact as much money as they could for the necessary repairs.

Cannot thank Jake, Jason and Alice enough for their service and attentiveness to helping me get…read moreinto a new car after losing my old one due to old age/maintenance suddenly. They helped me sort down to the trim that compared to my old car and worked with me on making sure it was financially doable - never once putting any pressure on if I didn't do anything same day I would regret it. Their kindness has gone the mile and am looking forward to enjoying my new car.

This car dealership is great. They are very friendly and it is family owned, so they can work with…read moreyou on the payments. I bought my Ford Explorer from them and was able to do buy here pay here financing through them. They have also offered me to trade in my vehicle for an upgrade with them since I am almost finished paying it off. I will definitely continue to work with them and purchase vehicles through them. I have also recommended my friends to use this car lot.

If anyone wants to buy a 2025 Chevy Equinox EV, please, step right up. It's the only way I'm…read moregetting rid of this hunk of crap I was convinced would be my "saving grace." "Ohhhh it'll be more economical," they said. "The extra money for the car payment will even out with what you save on gas," they said. Yeah. No. The only people who saved anything were my salesman and the dealership. I tried dealing with GM directly and they offered me... reward points. Reward. Points. For my dissatisfaction. Yay Every single person I've talked to in the car business since then has confirmed what I already knew deep down: I got hosed. They knew I was in a pinch, and they took full advantage of it. So if you want to take this shiny electric disappointment off my hands, let me know. I'll even throw in my leftover reward points.

Called to have an oil change for my 2005 Corvette, Spitzer gave me a price of $260, which is…read moreridiculous. Most oil changes for 2005 go between $129 and $150. The other Chevy dealer gave me a quote for $149. Spitzer is a rip-off place.

Another great experience at Great Lakes Honda West. While I didn't purchase one of my vehicles from…read moreHonda, I still choose to take it Great Lakes for all of my service needs. From the friendly greetings to the honest and straightforward diagnosis to the respectfulness of the customers time, it is always clear how this business has grown over the years. The service team is well equipped, skilled, and trusted with all our makes and models. A forever customer.

Salesman did a great job selling me a new rtl honda passport. In 4 months 2 issues with vehicle…read morelocking in park. 2nd issuue happened July 21st paying at a parking garage. I was sruck for 10 mi4nutes. I called for warranty service on July 22nd Could not get me in until Aug. 3rd. After hour and a half could not diagnose issue, ok with that. Not ok with telling me if happens again, bring vehicle right in? How can i do that when they schedule you almost 2 weeks out, what a joke! Also service rep said abount an hour. When i texted ro check on my vehicle at an hour no reply. Service reps need to notify you of different timeline!! If

I have purchased 2 vehicles from here and have no complaints at all Louie is a very nice guy and…read moreupfront.. and works with you when you need it.. very flexible when it comes to payments as well..