When I first met Victoria, she was just starting to make her bread for individual clients. I was, as she both said and texted many times... very grateful for my support and feedback. And, grateful I stuck with her even when the bread failed. I was always cheering her on, no matter what. I bought bread for $10.00 a loaf almost every week for months. I really liked her as person and someone trying hard to get it right. And that I can get behind any day of the week...AND THEN....
And then one day she was supposed to deliver bread. She called me in the morning and told me she would be at my house and I never heard from her for two months.
I thought something terrible may have happened to her or her family as she never returned my texts, phone calls and/or messages with one of her vendors. And then, of course, we ran into each other.
I asked her what happened, and that I was so worried. I know she said. I know?? Yes, I didn't know what to say. "The bread failed...and I Never Fail. I can't afford to fail."
Now to make a long Crazy story shorter, she told me for over a half an hour that when she baked my bread next to another loaf...mine was the one that failed! "It must not be meant to be," she said.
What? How was that possible? Was my name on one in particular? And then she proceeded to tell me she was a psychologist and business teacher and how she was having so much trouble with other vendors, and other shops she worked in to bake the bread (before and after baking out of her house,) and then fell out of sorts with them and more.
Two weeks later, the day before Thanksgiving (today) she told me she would be here between 5PM and 6PM to deliver bread and rolls. She finally texted at 8:00PM to tell me my loaf failed! Right next to another one, she said, my loaf failed.
What? That is absolutely NOT possible I texted. And then she went on to tell me, "well it was right next to another loaf pan whose depth was doubled and shape completely different...but she didn't understand how my loaf failed. What? (This after a crazy story about how her car was mistakenly towed last week, it was straightened out, but she had to pay $600.00.)
What??? Do I recommend Yes Bakery...NO.
And particularly not the owner and her business practices.
Worst communication ever.
Not timely.
Not consistent.
Not conscious of the client business relationship and its value. read more