I don't usually write reviews like this, but I'm honestly furious about the experience I had with RXO. I ordered appliances through LG, and RXO was assigned to handle the installation. From the moment they walked in, I knew something was off. They told me they could only install the fridge because they "didn't bring the right person." I paid $400 for what was supposed to be a complete installation. How do you show up without the right team? It didn't end there. They left visible streaks and even holes in my walls--just sloppy work. And as if that wasn't bad enough, the dishwasher they installed started leaking soon after. When they removed the old one, they didn't even drain the water line, which caused a huge mess all over the floor. This has been one of the most frustrating customer service experiences I've ever had. I expected professionalism, but instead, I got damage, a leaking appliance, and zero accountability. I'm incredibly disappointed and honestly angry that I trusted RXO with this job. I wouldn't recommend them to anyone. read more

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I was disappointed a week ago when not only was my fridge delayed until today, but a Black Friday TV from Amazon was left in the snow at my front door without even a knock or doorbell. However, today's fridge delivery and installation was top-notch and I'll gladly drag in a TV in return for no dents or scratches in my new LG French Door. They even included a new water and icemaker hose, so I can return the one I bought to Best Buy! read more

Rxo - The garage is no longer my fridge and the back deck is no longer my freezer!!! - Shipping Centers Near Me - Eagan, Minnesota

Crew was respectful and courteous. They removed all the packaging, but only left the TV without the power cord, remote, and manual. I'll update this as satisfactory once I receive the supporting materials These things happen but Rxo was fantastic about fixing the problem. It was the end of the day, so they left a message at the warehouse about the problem. I received a text early the next morning saying that they were following up. Shortly after, I received a call from Warehouse management that they were on the way with my missing items. Fifteen minutes later, someone from warehouse management arrived at my front door with my missing items, along with a sincere apology for any inconvenience. I was very impressed with the quick response and professionalism getting this resolved. I would recommend them without any reservations. read more

Rxo - Missing TV Parts - Shipping Centers Near Me - Eagan, Minnesota

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Professional, Courteous and Precise installation. They had a long day getting here and arrived with great attitudes. Well done all!:)

This is worst mutual fucking company ever. Do not do business with them ever. I order a stove from Samsung. They rescheduled my delivery 4 times. I called customer services 4x and they give me different inform​action with me delivery date. Fuck you guys. read more

Communication was great. Delivery guys were great! Amazing job!!!!! Couldn't have gone better. Many thanks read more

Well first off they were scheduled 7-11 am too early so I called to reschedule 5-7 pm great then I get a texted that they would be here 7a-11a what good did it do to reschedule as it did not get rescheduled. So when they got her only one could speak alittle English. They track wet feet all the way through my house. One of the guys wiped up alittle in the kitchen where they were installing the over the range mircowave. They work fast but did not even try it to see if it worked before they left!. Then the one that couldn't speak English thought he could take my bags of Christmas candy with him. I said NO NO I offered them a few pieces from the candy bowl. He took hands full and stuffed his pockets like he never saw candy before. So I had to get my broom ad dust pan out when they left and my mop and they left install shavings all over the counter, They worked very fast in and out in 20 mins made there $129 very fast So I give the **** stars but they need to know how to clean up after themselves read more

Absolutely awful experience.. my appliance delivery is currently 21 days late and they have ghosted me on two scheduled deliveries. No one was ever able to tell me what happened or why they never showed up. Customer service gets you nowhere. I will never use them again. read more

we paid for delivery and install on a range and dishwasher. they put the range in place but did not level it or put in the anti tip trackers, but that's the good part. they put the dishwasher on the porch and left! I have spent all day trying to install it and 80miles round trip for parts. so I'm not impressed not one bit read more

RXO delivered my Peloton and did an amazing job! I wish I would have caught the names of my delivery guys. They called 30 minutes out to let me know they were on the way, which was so helpful. My building is notoriously hard to find, and when they got here, the ice made it so they couldn't get the truck up the steep driveway. The only other option was to take two flights of stairs. I felt so bad for them, but they were so kind about it! They carried up the heavy equipment like pros, got it situated in the right spot (and even gave me advice when picking the spot to minimize my distractions when I work out!). They installed it so fast, and everything works perfect. Thank you, RXO! read more

Rxo - Shipping Centers Near Me - Eagan, Minnesota

The RXO team who delivered our refrigerator was excellent! They were courteous and professional. They efficiently removed our old refrigerator and installed the new one, managing to get through an extremely tight door. They were careful in not marring refrigerator or walls and doors. They gave a warning before they came and cleaned up everything before they left. I couldn't ask for better service. The customer service phone line was less helpful. RXO had the wrong address on the order (a warranty replacement from LG). They refused to change it when I requested, saying only LG could change the address. LG claimed they had the right address in their system. Neither company would reach out to the other to confirm the address for two weeks! After countless phone calls, the address was changed the day before the delivery. read more

Delivery was on time, friendly, organized and helpful. We had an issue with one piece, they were able to find a solution that worked. Also, great job communicating delivery dates and window...all via AI/chat bot. Very helpful. read more

The delivery was on time and they even took the old mattress away. Really like my new mattress. This bed is great for the price. read more

Hired by a manufacturer that I had ordered new appliances from to haul away old appliances, deliver & install new ones. I had a really great crew they were fast, kind & professional. Everything I expected. read more

Rxo - Dryer vent not attached to dryer - Shipping Centers Near Me - Eagan, Minnesota

Great experience with this company. I was notified before they came. They got here an hour early, which I was thrilled with. They were very careful not to scratch or damage the appliances. Very professional and courteous. I couldn't be happier with this delivery. read more

The delivery and install of a new washer went very well. The team was courteous and efficient. I appreciate the good service.

Alex contacted me about a half hour before delivery and was very helpful getting the boxes onto my moving cart! He even opened the door and helped get them into the elevator. He was very friendly and professional and all of the delivery updates were prompt and accurate. I didn't specifically use RXO but they were used by the shipping company, that being said, I wouldn't hesitate to use them for other shipping needs. read more

Probably the best appliance delivery experience ever. They were prepared, quick, polite, and thorough. Came in and quickly evaluated what needed to be done and then did it. Gave done explanations and directions, cleaned up the boxes, etc and were on their way. If it would only always go this well with others. Impressed and completely satisfied! read more

I purchased a mattress from Macy's and the delivery date was originally scheduled on December 11th and moved to the 12th, 13th, then 14th. The delivery time was scheduled between 9AM - 11AM and they were 40 mins late outside the window. The delivery guy asked if I was supposed to have a mattress because they only brought the springs. This made me wonder why they didn't check prior to the delivery and it seemed like a common issue right off the bat. Mind you, I live in Minnesota where the Winter time in December could be very cold and we were outside the entire time as I thought it was a quick fix. It was anything but. The guy called a bunch of numbers, his manager, Macy's, then back to their useless dispatch, who was a female. She was extremely unprofessional, rude, had no knowledge on how to help me, de-escalate the situation given I was respectful after a wasteful morning trying to figure out where my mattress was. She told me that I can either take the springs or leave it and I told her I had no use for empty springs sitting in my living room and for them to remove my mattress. Where the heck am I going to sleep??? On the floor??? She couldn't even answer a simple question when I asked, "what company do you work for?" She just said a bunch of other shit, "we're just a third party company. We don't work for Macy's." I had to ask her over and over again until she finally remembered what the damn company was called and said, "RXO." She finally gave me the phone number to customer service and when I called it, it never went through. No voicemails or nothing. I told the dispatch it wasn't working and all she said was, "it definitely works." I called multiple times, had the delivery driver call it too, who was the most helpful and apologetic about everything, said, "it's Saturday. They could be closed." This company was out here scamming me and everyone else. The dispatch refused to give me her name too and told me to contact Macy's. After an hour of the worst service ever, I left and called Macy's customer service. Macy's rescheduled my delivery date to December 18th now and it took some more time to confirmed it on my end. They said it was RXO's fault and were able to compensate me with $100 credit. Unfortunately, this useless company will be delivering my mattress and springs on December 18th. Lord knows if they're even bringing a mattress or springs this time around but I wouldn't be surprised if they brought nothing to my door and stopped by. I came on here to read the reviews and by no surprise, everyone had horrible experiences too. I would rate this as -1000000000000 star if that was a thing, but 1 star it is I guess. Everyone be aware and prepare for a shit show. read more

This has been the most awful delivery experience I have ever had. Appliances were to be delivered on 11/23/24. Get the automated message the night before that delivery will be between 8 and noon. 10:30 am get a call from customer service that there is a mechanical issue at the warehouse and our appliances cant be delivered. Rescheduled for Saturday 11/30/24. The delivery guys show up during the expected time frame. We mismeasured the refrigerator and had to reject delivery. They delivered the remaining 3 appliances and asked a question we found odd. 3 prong or 4 prong outlet... We ordered a gas range which shouldn't matter. Turns out that they sent an electric range and 3 or 4 prongs does matter. We asked the delivery guy 4 times if it was a gas range and he said yes 4 times. Maybe thats not his responsibility to know, but then he shouldn't have said yes. He should have said he didn't know. We would have rejected delivery for the range as well. Now I've had an electric range in my living room for a week now. Got the call yesterday that they were supposed to pick it up between 8 and noon today. I get a call from RXO at 11:15 am that their truck broke down and that they cannot pick up this range until Monday. What kind of delivery company runs a business this way? Does the local branch only have one truck? Same customer has been told about mechanical issues at both the warehouse and the truck for the same order! This is the epitome to ridiculous! They don't do pickup or delivery on Sunday so I must pray that somehow the broken truck is magically fixed tomorrow so I can get this massive box out of my house on Monday. I might have better odds of winning the power ball lottery tonight! And, even though I am the one who was inconvenienced, I have no say in my pickup time on Monday. So I need to stay home from work or else wait until next Saturday and be stuck with this box for another week! On top of all that, the refrigerator that we rejected on 11/30 still does not show back at the warehouse. So my refund is in limbo. Worst part of all is that I ordered the correct refrigerator and am forced to use RXO through Samsung. So I am expecting this same hassle right before Christmas too. I'll definitely post an update on how that delivery goes. read more

Delievery went great! The guys were friendly and very professional and handled the product with care.

Delivery was supposed to include set-up and packaging removal. The package (table) was delivered but they did not unpack, did not setup the table, and did not remove the packaging. They marked the project complete and did not provide any refund or discount for partially completed services. A very frustrating experience. $150 for White Glove Delivery and Setup. I could've paid the half the rate for the same service. read more

fast and friendly delivery! No problem when I needed to reschedule at the last minute, either:)

Installation was very efficient. The installers were professional and courteous. Only 2 improvements that I can suggest. 1. Wear shoe covers 2. Dust/Vacuum the drywall dust after the installation from the floor/baseboards/machine. These weren't big misses, but they would have gotten you to a 5. read more

Much to my chagrin I didn't get the gentleman's names that delivered my washer and dryer today. They did a fantastic job! Arrived promptly at the beginning of the delivery window, were very courteous and did great work. They even moved my existing units to the garage for me which was above and beyond. While I didn't contract RXO specifically, as they provided last mile service for the shipping company, I would certainly use them again. read more

These guys were amazing! when RXO couldn't answer my question about delivery time, they reached out personally! they gave me estimated time(within 10 minutes of actual). read more

The two service gentlemen were right on time, friendly and professional. They properly set up our new bed and hauled away the old one in no time. I would highly recommend their services. read more

Showed up with washing machine, but not the pedestal. I asked them to install the washer and come back later with the pedestal. They said no, I had to refuse the pedestal or they would not deliver the washer. I told them that was BS. They refused to deliver, and will not reschedule. read more

Delivery agents, Antonio and Carlos arrived with my new washer n dryer exactly when promised and even called 30 minutes in advance of their eta! They even went out of their way to make sure my dog didn't get out! Everything went very smooth, efficient, fast, and friendly with no issues. I love getting great service! read more

Rxo - Shipping Centers Near Me - Eagan, Minnesota

There were some good and not so good things with my RXO experience. RXO is our LG Electronics local deliverer. On the plus side the delivery men were great. It's not easy getting into my kitchen and they managed well. They removed some door hardware and replaced it before leaving. In general the communication was good and I got a phone call about 45 minutes before their arrival. They delivered within the scheduled delivery window. The not so good: 1) the online chat person was absurd. She refused to tell me what was expected in preparing my old refrigerator for pickup because I wasn't willing to type in my name, complete delivery address, and order number (too much typing). I told her I'd figure it out myself. 2) After the delivery guys left I realized my refrigerator was not level. Also when opening the freezer, the whole refrigerator starts rolling out. I would think my "white glove service" would have taken care of this. Now I have to download the full manual or consult Dr. YouTube to figure it out. 3) My LG order email said my refrigerator would be delivered January 11. However RXO had January 22 as the earliest date available. I even received an update email from LG on the 22nd stating in part that my delivery was scheduled for the 11th. RXO and LG need to coordinate their timing better. read more

I had my peloton bike delivered here by this company. They were kind and courteous and were very efficient. They were respectful of Covid protocol and I would not be concerned to find out they were delivering me another item. Very nice people. Great job read more

Louis and Jonathan delivered my Peloton and were awesome with A+ customer service - so nice and personable - would definitely recommend! Called with a time estimate, arrived as scheduled, wore shoe covers, and were patient in making my Downs Syndrome son feel important and included in conversations - genuine people! Thank you!!! read more

Guys were very helpful and polite . They were able to get in and out in a speedy manner and left everything clean . read more

Wish I could give less than a one for this company. NOT HAPPY with their service at all. Was supposed to have a White Glove Delivery for a mattress set that included removing old mattress. They not only didn't remove old mattress but they left the new set blocking the entrance to the bedroom. I tried for two weeks to get a time/date that I would be available for delivery but was told they would call me. They didn't. They only left me an email with new date/time - had I been home they wouldn't have gotten away with such shitty service. Worst service ever! Impossible to get to speak to a customer service agent and after waiting for over a half hour you get someone whose got chickens making noise in the background. Seriously. read more

Absolutely terrible....this is now the second item I had to get delivered from this company. If you want to wait 1month or 2months or longer to get an item you purchased the use this company. They were going to deliver my product after a month of it just sitting in their warehouse I called to try and get it sooner the were able to bump it up 1 week. Night before it was supposed to be delivered I got a text saying it needed to be rescheduled. So I called and they automatically rescheduled to what would have been almost 2 whole months of my item sitting in their warehouse. I expressed my concern and frustrations and they still were not able to do anything. Now its the week of again and I keep getting texts from them saying they will deliver Thursday then the next one says Friday now I got 2 texts with an hour of each other saying confirmed for Thursday then the other said confirmed for Friday. I just cannot with this company. The next item I order that is delivered through this company I will be sure to cancel. Updating my review since item has now been delivered. First I want to shout of to Thomas at RXO for reaching out this morning via phone as well as email. Thank you for seeing and understanding my frustration and for addressing it. Second the item did come in excellent condition no ripped or damaged box or anything. Hopefully if I have a future delivery things will be more organized within the warehouse. read more

this company is the most disorganized, pain I have ever had to deal with. I ordered a peloton bike, and scheduled delivery for a Monday. only Monday and Tuesdays were available for months. my wife and I work, and are unable to take time off in the middle of the day for a delivery. I called and told them we would not be able to accept the delivery before 3pm, and to please schedule us for after 3. I was told that the day before delivery, I would recieve a call verifying my delivery window. this never occured. the morning of the delivery at 8am, I get a text saying my delivery window is between 10-1. I called customer service saying no one would be home, and they told me there was nothing they could do. we of course missed the delivery. the following week, I called RXO customer service four times, pleading with everyone to schedule my delivery the following week after 3pm. each time I was told "we will send an email to your local facility". sure enough, two days before delivery, I get another text saying our delivery window is between 10-1. I don't understand how this is so dofficult for them to coordinate. extremely disorganized, and have delayed us recieving our product for multiple weeks. this is the worst delivery company, period. please avoid ordering from companies that contract with them. read more

They delivered our refrigerator today. The two guys were great and very thoughtful about how they brought the fridge into the house and moving the old fridge out of the way into a new location. I would definitely is this company again. read more

If I could put 0 stars this horrible shipping company would get it. I ordered a washer and dryer set from the Samsung website and they let us pick a delivery date of November 25th. RXO decided to delay that till November 29th which was fine. On the 29th they gave us an 8:30am-12:30pm window. I work 12 hour overnights and I stayed up all day today waiting for my delivery only for RXO to say they showed up called and nobody was home even though I was sitting right by my front window. They didn't even drive by the house. This is by far the worst company I have ever had anything shipped from. read more

Everything was great! The team showed up within the time window communicated via email and were very friendly, professional, and efficient. I would recommend XPO Logistics based on my experience. read more

Given the current trend of poor communication with poor customer service it was a pleasure dealing with XPO and my Costco delivery. Washer and dryer arrived within the window given. Installation was quick and efficient. Delivery agents were friendly and courteous. Could not be happier with the process. Everyone needs to remember that supply chain issues are not something they want either. Patience and understanding on both sides goes a long way. read more

Rxo - Shipping Centers Near Me - Eagan, Minnesota