Aaron from the roxborough branch was beyond excellent.he spent over 3 hours helping me switch my…read moreaccount from xfinity to boost.i highly recommend this store.

Highly recommend!…read more Very responsive customer service! Thank you, Hailey. Very transparent pricing! The techs were great too as the installation process was seamless.

We've been a customer for 4 years and have only had one serious outage that was caused by (no joke)…read morea squirrel chewing through one of our cables. The team did a great job of communicating when they would be able to fix our outage, then fixed it incredibly quickly/efficiently, and kept the new setup out of the way of future potential squirrel issues. I couldn't be happier with an ISP after having had Comcast and RCN in other cities.

I visited the Verizon store at 9th and Walnut 2 days ago to exchange my old IPhone XR in for a new…read morephone. My IPhone XR was dying a quick death, and I needed a new phone before traveling. This was hands down the worst experience I've had in any Verizon store. The store at 15th and Chestnut next to the Cheesecake Factory is consistently knowledgeable, professional, and transparent throughout each transaction. This store is the opposite, and I now regret not going to the Verizon store on 15th. I now have a new IPhone 16e that works great - but I also have an increased monthly mobile bill, which inexplicably increased by $30+. The customer service rep who helped me lied to me and told me that I needed to purchase 7 months of new phone protection from Verizon. I came to find out via a phone call with a Verizon rep just yesterday that this is not true. The Verizon rep removed the charge for the insurance. Also during yesterday's call with the Verizon rep, I was informed that the customer service rep at the 9th and Walnut store changed my plan - giving me a more expensive plan without informing me that he did this and without my permission. I am now seemingly stuck with this $30+ increase to my bill. My bill went from a very affordable $57/month to nearly $100. I cannot afford this increase, and the Verizon phone rep who I spoke with yesterday is unable to reverse the phone plan to my original phone plan. My bill is now both unaffordable and a mess. I've spent the past 2 days and a total of 3 hours on the phone with 5 different Verizon reps trying to get this all sorted out - on top of checking my Chase credit card bill statement and learning that the Verizon 9th and Walnut customer service rep also charged me $265.62 without providing me with an itemized receipt or explanation of charges. Verizon also does not have a copy of this receipt and could not help me with this issue due to the lack of receipt in their system. This charge is still pending, and I will be disputing it with Chase once it posts. Avoid the Verizon store at 9th and Walnut at all cost. Its only intention is to rip off its customers.

I have been a customer for almost 30 years. My son lived at a place and got a modem. The promo was…read more200 amazon card, speaker and a switch the family he was living with was evicted. He moved the service and continued it. They will not give him the switch says he goes on a new promo but can not show proof of that. That he had to live there for 65 days but can not give that in writing. I am very disappointed with Verizon. I am getting money in October and I am going to pay off all my phones and move to another company that does not cheat people and can show proof of what they say.

If you have to ask the price of their service, you can't afford it. Nothing on their website.read more

The service is always excellent at the printing counter. But the actual act of getting it done is…read morealmost always painful. I just needed to print one piece of paper and I was there for nearly 30 minutes. No line, but just a ton of technical difficulties.

my first time here and its a NO! Someone that is either a frequent customer, a relative of an…read moreemployee or an employee came in there with a dog. Not an emotional support animal. the dog was on the counter, one of the staff picked up the dog and kissed it! The heck if someone is allergic to dogs. Not only that but they let him jump the line. Then Im waiting in one area somebody says i'll be with you and never comes back because he is hugging a dog. I then asked someone where is the designated line for pick-up because theyre all over the place. She then asks are you here for a pick-up? smh YEEEEEEEEES! Thats why I am asking about the document pick-up line. My goodness.

Came in to fix my broken screen(iphoneX). They fixed it in less than 20 mins for $130. Very…read moreconvenient and friendly staff

Cellular inc definitely a five star phone&repair shop in my books.I drop and cracked my iPhone…read morescreen smh.Pager 2000 was my first stop,they try to charge me $120 to fix my screen.I went across the street to Cellular inc to see if there was a price difference,they were cheaper,reasonable price.I left my phone there to get the repair done,ate lunch,came back and my phone was already finished .Love the fast service Cellular,that was barely half an hour.Definitely a 5 star service,I highly recommend.

(Staples' employee) Joe gave us great customer service when we were shopping for archival supplies…read morelast week. He helped us find the exact items we needed for our project. We really appreciated that.

Joe at printing was so helpful and patient with me on my order! I am very happy with the serviceread more

My giant Amazon box was falling apart, it was a double returned furniture box. Jasmen helped out…read moreimmensely and made the return process easy and smooth. Thanks so much!

If your return says "No box, no label needed," go to a different UPS Store…read more This location was listed in my return app as a no-box, no-label drop-off. The instructions said to show the QR code to an associate and they'd take care of the rest. My item was in its original packaging, as required. Staff refused to honor the QR code because the item wasn't in a box, even though the instructions clearly said UPS would take care of it. I showed them the instructions on my screen, and they said this store doesn't do no-packaging returns because they "don't get paid for it." The employee wouldn't call the manager and said she's the one who told them to turn these away. So this isn't a one-off mistake. It's how the store operates, and your only options are to buy a box or leave. A complete waste of time. I was also the only customer in the store and was still sent to the self-service kiosk so an employee could stay on a personal speakerphone call. After I left a Google review, the owner replied publicly calling me a liar and hurling personal insults. He also suggested they'd have provided packaging if I'd been nicer, which contradicts the store policy his staff described. The owner has replied to other unhappy customers the same way, which is worth a look before you come here. I've reported this to UPS Store corporate. Until it's fixed, save yourself the trip.