I would give them zero stars if I could. Worst cubs toner service. I have been waiting for 39 minutes and probably still have another 39 minutes. If they cannot handle the volume then they should not be open. See one person and take a break. Igh! Worst part is that probably no one at Comcast really cares! It is not like we all have a lot of choices!! N read more

Comcast / Infinity has products but CUSTOMER SERVICE ON THE PHONE is much to be desired... Comcast employes people in the Philippines and Mexico to do their customer service. The Major problem is they do not understand English and cannot solve your problems,Several times they have made my problems worse!!! they have to email the USA to try and get the answers they need to help a customer but then they cannot understand that person either. so they end up back on the phone with the customer bullshitting an answer. So personally I cannot subscribe to a company that has a out of country CS that cannot provide service! I RECOMMEND FINDING OTHER SOURCES FOR YOUR HDTV. INTERNET, PHONE SERVICE, AND ANYTHING ELSE THEY SELL.... Without customer service Comcast is nothing. read more

Beware of promises! I have had nothing but problems with Comcast. Every time I call I get hung up on and have to call back and start all over again. I was promised a $200 gift card for signing up with the triple play package and they only sent me $100, trying for months to get the other $100 and it has been impossible! Make sure you get all your "promises" in writing or you will get screwed!!!!! read more

If I could give them less than one star I would! They are liars! We've spoken with 4 rep's in the past 6 weeks. No one will stand up and do the right thing. I did a live chat online with "Josephine"; she gave me a price quote and a confirmation code (which I printed). But, our bill went up! And... then our bill went up again! It should be $178 and we're being charged $214! Basically, all we have gotten since is "sorry 'bout your bad luck". They've offered to remove our phone line to get us NEAR the rate "Josephine" quoted. They've offered to drop our cable package down a notch in order to get us NEAR the rate that "Josephine" quoted us. But NO ONE will give us the service for the rate that "Josephine" quoted us. It's not right. If a customer is offered something by their representative, then the company people should stand behind it! If a company's representative is giving out bad quotes because they haven't been trained properly... that is their problem... it should not be my problem! I am so thoroughly disgusted by Xfinity (Comcast) and the employees. Disgusted! Look at the comments on the Xfinity (Comcast) Facebook page... it is apparent that their company and employees don't care about customer service or honesty & integrity. read more

Xfinity Store by Comcast - Proof! I printed my live chat with their rep. I was told exactly what my monthly price would be... and they refuse to honor it. - Internet Service Providers Near Me - Oakland, California

I go in to pick up a self starter kit for cable, and the wait is 30 minutes? Add to that the person behind the counter when I question that could care less. When you waste 30 minutes of driving getting to and from the store, the least you expect us to have somewhat reasonable sales reps. Xfinity on the whole isn't very good online or on the phone, but the store is far far worse read more

Just the worst. I've been working with Comcast for a month attempting to get internet service. I'm so frustrated after talking such uninformed and plain useless workers, having to wait for late techs and getting no sympathy from customer support that it's DSL for all time for me. Hey, HBO abandoned cable, let's all do it. Down with Cable! Down with Comcast! Seriously go elsewhere, your life will be better. read more

What the heck happened to Comcast? I've never had such an amazing experience with this company. Literally in and out in 5 minutes. Eunice really made our day!!! read more

After countless calls to Comcast customer service, almost canceling my services all together, I decided to come into this Comcast to give them one more try and THANK GOD! From the moment I walked in to getting to the counter my experience brought me relief and satisfaction rather than continued frustration. Tatiana helped me and provided the best customer service!!!! Excellent and I suggest that the rest of Comcast should take a note on how to handle loyal customers rather than pushing them out. Calling in to Comcast makes you want to pull all your hair out and punch a wall as to how unhelpful and dishonest they are. Just take the time to come in person and it makes a world of difference!! read more

I frequent this location every few months for one thing or another. Usually, they're really good and eventually do what's necessary. However, Sunday October 4th. was different. You feel a different kind of energy, a real high energy especially for a Sunday afternoon. As soon as we walked in, we were greeted and taken immediately to complete the transaction that went unusually super fast. What's different ? it was a gentleman named Edgar. Edgar doesn't let things happen, he makes them happen. He was all over the place making sure to speak to everyone and personally hand the customer to the person who would help him. Within seconds, he was at the self-serve machine helping someone. He was taking charge of the place and no one was sitting watching the big screen T.V. because they were being helped really fast. I couldn't let myself go without thanking him for going above and beyond. read more

We have had DirecTV for 20 years with very few problems and then we changed to Comcast Xfinity 4 months ago which is LOUSY! We first had trouble with their contract installer who was in a hurry to go home and never completed the job. Two weeks later Ryan , a Comcast employee came out, did a great job but the receiver was defective and the system went down every day. Then we called frequently and had to reboot everyday. Finally, yesterday after 4 months they replaced the receiver. I have never had so much trouble before. The reps are nice but the Xfinity system STINKS! If I could put zero stars down I would. read more

I had a wonderful experience at this Xfinity location last week. I walked into the store flustered as I was dealing with a difficult moving situation. I was immediately greeted by Eunice who had such a warm and positive demeanor. She instantly put me at ease with her ability to swiftly and excellently transfer my services to my new location. She was able to get me an even better deal than I expected too!! Eunice is so lovely and has wonderful customer service!!! The manager (I don't remember his name) even carried out my equipment to my car too. Thank you Fruitvale location!!! read more

Obviously struggling to organize themselves at this location - moved from Pardee St near airport. No one seems to be organized. Waiting at front desk for woman to acknowledge me even with queue developing behind. Eventually young man approached to put me in electronic service queue. 2 employees at desks chatting and laughing with each other. I like a happy workplace but not while we're waiting and they're too busy socializing. Eventually served. Told the replacement item is slower than original. Then said it would be the same. ? Clarify? I get a slower device because xfinity has a problem with their equipment. read more

No, I'm not getting paid or bribed, but like a few others here, I was totally pleased with the service at this store. I was happily welcomed and signed in to be helped. I hardly waited at all and I was quickly set up with a new modem that replaces my very dated one. On top of nice quick service, the guy who helped me saw that he could save me some money on my bill by eliminating a service I didn't need. Pleasantly surprised. read more

I loved the service I received from Eunice. She was so nice, funny and relatable. She was very beautiful and her overall presentation was very professional. I would want to work.With her again. She made my day, and it was an easy transaction. Not complicated. Im giving this woman 5 stars. Not necessarily the store but if they had more people like this then maybe this store would have more good reviews. But love love love this woman's communication. read more

I dropped by to return my modem. I was greeted with a smile by Marc who was courteous and very efficient. He was able to take care of my return quickly and was so pleasant! read more

I have never written a zero star (aka 1 star) review before. I am now. I am trying to pay my 87 year old dad bill that I set up for TV. I can't seem to remember password so they put me through the steps and no success. so try to hit chat. 5 times I tried and on wait each time - 15 - 30 minutes each time. I give up. How can a chat connection take over 30 minutes. I heard about their poor service and now can't accept it. time to change providers. And all I wanted to do was pay the bill!!!!!!!!!!!!! read more

This is a review for Eunice, I can't speak for Comcast, but this employee takes her job seriously. A true professional, answered our questions, and was fair with us! That's all anyone has ever asked from their cable company. Make sure you wave hello to her and thank her for being one of the few reasons anyone continues to do business with Comcast/Xfinity! Thanks Eunice!! read more

Called Xfinity customer service (1-800-XFINITY) to downgrade my service from Internet+Cable to just internet. First, navigating through their automated voice agent is a disaster - after answering all their questions, it connected me a number that was apparently incorrect, so I got disconnected!! Then, back at it again, finally connected to an agent. Agen (Kathryn - id: MLY) was one of the worst agents I've spoken to at Xfinity - not willing to listen and totally did not care about my concerns and complaints. In addition, she had this attitude that she was right, no matter what I said. I guess because i had called to downgrade, they don't care. She was unwilling to give me the price I had prior to upgrading and refused to listen to my other issues. I work in customer service too and this is totally unacceptable. read more

Let's face it Comcast has us by the short hairs, no way is anything better or worse. We live in a country where our internet service and speeds are rated 25th in the world. Those are the statistics I just read. Believe it or not? It's kind of like the USA is like 25th or worse in math, meaning there are 24 or more countries better than our kids at math. I pay like $200 a month for Comcast bundled service and what a joke it is. Let's face it we are consumers who want and have everything thrown at us. How much do you spend on cable, cell phone, internet connection, cellular service for tablets? Wow the list goes on and on. Comcast for me is unreliable and the bill gets higher and higher every 3 months it seems. I guess there are people who spend much more than I do but!!! read more

This company lied to my mom about her service because I believe she is an older lady. I call them on the phone and spoke to a guy named Desmond who thought it was funny he told me if my mom didn't like it she could cancel. These people are true scum of the earth!!!! read more

Clarification: My previous five star rating was solely based on my interaction with Matthew and the deal we got. I'm not usually one to submit reviews but I had such a great experience thanks to Matthew that I felt like I had to make an account to leave him some positive feedback (didn't know where else to do so). Although a lot of people hate comcast, I honestly feel like they are the top internet service provider which is why people still stick with them. I have no complaints since upgrading our package to triple play (besides the fact that they stopped sending us monthly statements out of nowhere but hey, helps save trees and paper so oh well). read more

Ivan was awesome set me up when my new box really easy and very friendly. Awesome customer service

I cannot wait until Comcast/Xfinity goes out of business. They have the worst customer service, the worst cable service, the worst products. I hate everything about them. They sent me the wrong HD box, and got my order totaly wrong as usual. I wish I could give -9 stars. read more

Jasmine is great! I called first about setting up service and she was so patient with my questions. When I went in to pick up the equipment, I waited a total of 3 minutes. She thoroughly explained all we needed to do to set up and gave me her card if I had any questions. Telecom companies tend to get beat up for poor customer service, but this is not the case with Jasmine! read more

No PAC12 Network sports programs. PAC12 shows that Comcast is a carrier, but we cannot get the programs in Los Gatos. Comcast support is clueless....... One of their idiots told me that they do not offer PAC12 in Los Gatos because there is no interest. How do they know that? If I had another choice for internet I would drop Comcast completely. read more

OMG! Their service is sucks. I ordered a cable and the day of the installation the technician call me but i missed the call for just one minute but i cant call them back coz the number is private call. What the heck and they assume that we are not in the house and they reschedule the installation without calling me again. I ended up cancelling my order. Not worth of the hassle and stress. So i never recommend this comcast. Customer service is always a must for me and this one 3 thumbs down. read more

horrible service. had to wait so long for a simple request. they do not want you to visit their store.

Yesterday, I went to this Xfinity store to exchange a relatively new X1 DVR that was having some problems. After waiting to be helped for about 40 minutes, I was given a new shrink-wrapped box. When I got home and went to install the new box, I found that they had given me an old scuffed up very worn older model box that made a terrible noise when powered on. Really!!! I couldn't believe it! So went right back and asked to talk to the supervisor who told me that I needed to get back into the regular wait queue! No apology or attempt to remedy the situation. Terrible customer service!! When my name finally came up, the woman who helped me (Eunice) was very sympathetic and helpful. She found me a new box which is now working fine. Wish I had other options in my building for bundled services. Due to many negative experiences I've have had with them, I would switch in a second if I had another option. read more

Best Comcast experience ever. In and out super quick. Very personable, knowledgeable staff.

Dumb store. Took me about 40 minutes to turn in my old equipment and another 10 minutes to pay my final bill. Then again, it's Oakland. read more

I decided to get xfinity home security, mostly since I already have cable and thought it would be easiest to manage through one account. DO NOT DO IT. Service is ridiculous. Slow as snails. The tech set up my motion sensor stupidly, it fell from it's location and no longer worked, then they wanted me to pay for another unit. That's after the tech came 1.5 hrs late to my home to let show me his enormous list of things that are NOT free of charge. I doubt the system even works in the event of a true emergency. read more

This is NOT a review of the store, it is a comment regarding 1-800-comcast Customer Service. First to put the word Comcast and Customer Service in the same sentence is laughable to be kind. Their phone response is almost impossible-nobody but a phone robot answers and if - I say if - you are connected to a real person they, are in India or the Philippines I can't tell because the accents are so thick there is no understanding of what they are saying. Perhaps they are excellent at the technology or the billing system but can't tell because one can not understand the point they are trying to make. In addition it always rankles when loyal customer can't get the deals that current non customers can get. read more

I usually prepare my self for a long wait, while being frustrated that I had to fight traffic to go to comcast in the first place. BUT today was short and sweet with smiles thanx to Ms.Lillie, whom gave us Outstanding CustomerService with a deal and a smile THUMBS UP TO LILLIE who worked today 3.6.2016@about 3to4 #GoodService read more

their x1 system is horrible. Continually having outages. The box has been replaced once after only two months usage. The new box continues to go out and you have to unplug and wait until it possibly comes back. Sometimes after hours waiting. Xfinity is the worst company. I wish they would let someone like Apple just offer a cable system. I know it would be realiable, cheaper and better. And they want to also sell you a home security system. They can't get cable right imagine the mess with that one Worst company. I wish Att Uverse was available for me read more

Poor customer service experience. Wait time is more than an hour. Staff was not friendly. Did not make you feel appreciated. The store had no public rest rooms nor trash reciprocals available fir customers to place their used cups. Was told I could mail by boxes fir free at any UPS store. When I asked fir a shipping label was told they don't provide them to their customers. So sad too bad. Glad I'm not a XFINITY customer. read more

Paying $200 a month for service and only getting shit tv and internet. Modem went bad and while working from home could wait the 2 days suggests by phone service. So went to the store to exchange a bad modem. Store filled with people and severely understaffed. Someone is making a pile of money but it ain't the American worker. Hire more people!! read more

People please don't give your money to this suckers They got the worst customer service ever, We went to pick up some boxes today and wai it one hour and half I step out for a minute to get something from my car and at that time they call my name went I went back inside they say since I was not there they put me back to the line meaning that I had to wait another hour and half can you believe this.. I will never recommend xfinity or Comcast to anyone ever ever.. I ask to speak to a manager and of course he wasn't available Any way hope this help anybody.. read more

DO NOT SUBSCRIBE to XFINITY with the "X1" box in San Francisco. I was forced to change form an HD box to an "X1" box in January, 2016 for my cable TV service. I was directed to a website, where my only choices were to have it installed by a tech, or do it myself. I chose to connect the two cables myself (The letter is bordered in black, like a death notice). The technology does not work!!. There is huge "Latency". If you push a button on the remote, it may be 2-3 minutes before there is a response. You can unplug the unit for a reboot, but then you miss programming while the unit reboots for ~1/2 hr, right when you want to watch TV. FIND ANOTHER VENDOR. At $113 per month, the hassle of loosing service 1-2 times a week is too much. I believe that the SF Bay Area was chosen as a "beta" test site for technology that is just -not- ready for commercial release. From what I can tell, Comcast outsourced the system to a 3rd party system, and they tend to deny responsibly for its failures. I have asked 5 times in 5 months for a new box (in case there is a hard ware issue), and been told 5 times that I would be sent one, but it has never happened. read more

This is the worst company I've ever encountered. Seriously. I have learned some things about them in my full month of trying to transfer service to a new address that may be useful to you, because they don't even seem to know this information about themselves. 1) When you call a service agent you are routed 9 times out of 10 to a call center in the Philippines. This person will be nice and tell you "Not to worry" (I swear that must be in their script) and then deliver information or make appointments for you that have a 50% chance of being true or happening. 2) These service agents are unable or unwilling to speak or connect you with anyone in your local vicinity. So they may or may not make copious notes in your account, "escalate" the situation or just blow smoke up your butt but it's seemingly entirely up to the local service team to actually read these notes and follow through, which may or may not happen. 3) The technicians who come to your door are contractors and don't care about any promises Comcast may have made. My experience has been that they don't even read the notes (or make notes themselves sometimes when leaving) in your account, so they have generally have no idea why they're coming to your house or if they needed some special equipment, etc. once there. These contractors will make you wait, not show or show up at the wrong address and not even call you even though your phone number is easily accessible. Then you have to go chasing after your measly $20 service credit for a missed/late appt and kiss the time you wasted goodbye. 4) There is some magical, mythical construction crew that does the heavy work of installing drop lines from the street etc that may need to be installed if you've never had service before in your unit or it's been a long time. Service agents may schedule 12hr windows in which these crews are "scheduled" to do their work. Yet I finally learned after much haranguing that these crews follow no schedule but instead work through their orders in the order received and cannot be reached by phone reps or local store agents (except through email), let alone customers. You must wait weeks for these crews and you're entirely in the dark about when they'll come. When they finally do come, they may or may not do the necessary work. My experience was that they did not read any of the copious notations apparently in my account because after weeks of waiting for them to arrive and a phone call from Comcast that the required outside work had been completed, the final tech i was contact with showed up to tell me they had not done about 90% of the work needed to make the connection happen and that he couldn't proceed. 5) The different branches of Comcast communicate about as effectively you do with your cat and you, as the customer, are often put in the position of having to explain over and over and over again what help you need and what the next steps need to be based on your last conversation with someone. In conclusion, I wasted hours of time on the phone and going to the local office for help and after a FULL MONTH with no clear plan outlined by this atrocious company, I quietly threw in the towel and cancelled my service. I was only trying so diligently because I had a good, cheap plan that I was happy with from my previous location. I ended up signing up for AT&T Uverse and scheduling an installation for a couple days out. Tech arrived on time and I was set up within an hour. Service is pretty good so far. Not stellar but a huge improvement over my experience with Comcast. read more

Moved back into Oakland recently, Got comcast because it was easy. Well, I thought it would be easy anyway. The experience, quite frankly, has been awful. Setting up service the tech put in an copmletely unneccessary uncapped splitter (therefore screwing up my service). getting them to remove the splitter was a pain. The past two weeks have been nothing but packet loss, transient outages, and people treating me like an idiot. I just had one customer service man tell me that there was nothing they could do about the problem and that I had to "deal with it". I am never using comcast services ever again. read more