Renee did such a wonderful job! I had such a great experience! I don't normally enjoy coming into the xfinity store but she definitely made it enjoyable. She also helped me get the best deal. In talking to her I discovered that she is still new so I was even more impressed! One thing I would encourage her to do is try to connect with the customer on a personal level during everything. I know that there are a lot of steps to focus on when setting up an account and that she was doing it as fast as she could which I really appreciate. But even if you have to pause with what you're doing on the computer to interact with the customer, the little bit of extra time will be worth it because you turned an already good experience into a wonderful one! I wish you all the best in your new position! Spencer read more

I canceled my Xfinity service after months of unresolved billing issues. My internet bill was consistently much higher than the quoted monthly price, and no one could clearly explain why. I was also charged over $400 for an Xfinity Mobile account that I never activated or used. Although Xfinity acknowledged the account issue, I was never refunded the money I was charged. After countless calls, chats, and time spent trying to resolve it, I was simply told it was too late to issue a refund. This experience was frustrating, time-consuming, and disappointing. I hope Xfinity improves its billing practices and customer service so other customers don't have to go through the same thing. read more

Zero stars. Terrible service. Been here twice. First to ask about my bill, 13 people ahead of me asking about their bill. Last time to drop off my cancelled equipment. They would not allow me to leave my equipment. Required I wait for 40 minutes to return equipment. Manager is a jerk. Do not recommend this store or Xfinity in any way. Will never do business with them again. read more

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If you can go with literally any other internet provider, do that. Xfinity is dreadful to deal with. Our bills went up every single month, yet internet went out often. We tried new routers, new lines, everything they suggested. Finally, we decided to go switch to Starlink (which we have had no issues with so far). When I called to cancel our Xfinity services (you need to call, there is no online cancelation option), I had to endure a 45 minute phone call. Then, two weeks later, I see my credit card was billed for another month of Xfinity services!!!! They in fact did not cancel our services at all. So I needed to make another dreaded phone call, sit on the line for 30 minutes this time, just to ask for the same thing and beg for a refund. Customer service, prices, and the actual internet service all literally could not be worse. read more

Do not bother going in without an appointment. Worst wait times I have ever experienced.

This review is simply not big enough to review Xfinity/Comcast as a whole. In general, I despise this entity and view them as a money sucking bottomless pit of evil. My cable keeps going up and has now eclipsed lunacy. This, however, does not overshadow some individual level efforts on the part of the employees. Today, I went in to discuss my cable bill which is now 400 dollars a month. The conversation of "cutting the cord" is being had at my house. When we entered, we were greeted by an exceptionally pleasant and well groomed young man named Tyler. You'll know him as he had a really cool handlebar type mustache that really fits him. He treated us like people. He answered our questions and helped us make an actual appointment the following day, the forty five minute wait time simply didn't fit our schedule. He made walking into the evil lair of the cable demon downright pleasant. A hard thing to do for this entity. Thank you Tyler for bringing professionalism and accommodating. read more

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My grandson ŵas watching you tube on my phone with the you tube cartoon and I believe he hit that Comcast little TV with the 3 lines and connects it with my TV I have no response when i try to change my TV l on my screen for four days been watching a picture. read more

I have to wait for hours and the template rude this is very long I just have to return a doorbell camera and it's taking hours please fix the issue read more

Horrible customer service. No phone number to contact the store. No training of staff. Not enough stock on hand.

Horrible service and slow wait times just for a pick up order!! What could be a quick exchange takes 2 hours just to get what I need! Only 1 person working at a time. Go to any other place because you will have to plan your whole day for anything here read more

Henry and the rest of the staff were extremely helpful! He helped us with issues we didn't know we had and ended up switching from AT&T to Verizon/Xfinity after being a loyal AT&T customer for 10+ years. Can't recommend this location enough read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Lakewood, Colorado

Fast service to disconnect. They also will pay back the month I paid for two days ago. Parking is kinda bad. I had to walk far.

This place fucking sucks .Im just trying to pay my fucking phone bill and they are no longer doing the express pay . now I'm having to wait here it's been fucking 30 minutes theyre ruining my dinner plans .Why is this always a problem at Xfinity you mother fucking executives suck. Get more employees grow your stupid establishment with more employees why the fuck do we always age to wait hours at Xfinity?!!! read more

I WANT TO LEAVE -10000 STARS!!!!! This location is the WORST location ever!!!!! The employees hate their job & don't want to be there. They hate customers & don't want to assist with any issues. I went in to do an upgrade on my phone & the guy asked for my I.D then said he couldn't do it cause I'm only an authorized user???? So I left, went to a different location & they had no issue helping me. What a fucking loser. If you don't want to work in a face to face customer service job then go clean toilets or something!!! read more

Please do not repeat my mistake and trust Xfinity. I'm not usually one to write reviews, but unfortunately, the circumstance warrants one. This has been the worst customer service experience of my entire life. As a long time Xfinity customer, I expected an easy setup when moving to a new home. However, we have been shuttled and shunted around while Xfinity as a company avoids assisting us. For over a week, we have not had internet set up. Xfinity has apparently scheduled 2 service visits to our home and has never shown up. We have spent well over 5 hours via call and chat trying to resolve to no avail. We've been without internet for almost a week, and we cannot work from our office (home), leading to a serious loss of income. Everyone has an excuse for why they cannot help, but to be honest, this has been a nightmare that never ends. If you have any other options, use them. Nothing can be worth this kind of headache. Xfinity- if you're reading this, feel free to call me and resolve it. I doubt that you will be willing or able to. read more

Everyone at this location are untrained liars. Buyers beware. Representative told me I could bring my trade in phone back to the store after I received my new phone. After multiple trips into the store because of technical issues on their end I finally received my new phone in the mail, transferred everything to it, and when I brought the phone back for the trade in then my said they could only handle a trade in on the same day and that it was my problem now. They also added my credit card onto the account as a main form of payment instead of running the card for a single transaction for the purchase of the phone which I had to fix after so that my card wouldn't start getting charged instead of my bank account. I will never shop here again and I will be moving all of my lines off Xfinity as soon as possible as well as making sure every single human I meet for the rest of my life chooses another company to do business with. Disgusting way to handle business making promises and then blaming training and stuff arming your loyal customers. Update: after hours of waiting for xfinity to try to save face I have decided that they will be better served by the FCC, BBB, and Attorney General's Office. read more

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Only use Xfinity if you're trying to raise your blood pressure and want to be off the grid, because 90% of the time you won't have working service. read more

terrible customer service, long lines for no reason, rude staff at the front door. Will just choose another vendor for these services. was told a two hour wait just to return their old equipment that's ridiculous and there should be a quick process for that. read more

Im super impressed with the amount of determination and commitment to making sure a client issue is resolved a huge thank you to the manager Yoel and assistant Alex who both made sure I was taken care of before i walked out the door. 2 thumbs up read more

Was told I was charged for a month of service that Xfinity knew I didn't need because I had requested to stop service. Told me they had refunded me. Called when I never received the refund. After MANY hours talking to 'customer service' that lied repeatedly about the fact they had refunded me, finally got the number for the third party company that does the refunds. It's called OBNE and the number is 888-472-0211. Called them and guess what? THEY said they had never refunded me because Xfinity never told them to. THIEVES AND LIARS!!!! DO NOT USE THIS COMPANY!!!!! read more

Never sign a contract with this company, their service is terrible and you will never have a good signal of any kind, plus the prices are high considering the basic service they provide...a star would like not to put a single one. read more

AWFUL! Told Sasha my phone wasn't working. He said I needed a new SIM card. When I left he had ...added 2 new accounts ...removed an account ...added Unlimited to all. WTF!!! They get a negative star but not an option. read more

If I could give zero stars I would. I signed up for home internet and phone service through Xfinity and had some questions about my new service and was unable to get through to customer service. I went into the store at 7400 W Alaska dr in Lakewood and was met with nothing but disrespect. The store was a complete mess. The employees were standing around talking with each other, and when I asked the gentleman in the front of the store a couple of basic questions about Xfinity, the manager, Alfredo Ochoa, approached me very confrontationally, and told me he would take care of me. He was extremely disrespectful and dismissive. He then started getting very close to me and puffing up his chest. I came into the store because the customer service number won't let you talk to a live person, and the Alfred Ochoa started squaring up with me... I was completely blown away and so was every single person in the store. He then told me that I was being a girl about the situation and if I didn't like it, I could leave. Is this how Xfinity treats its customers? I am completely appalled by the disrespect from this entire store. If I was his general manager, he would be fired immediately. It is a terrible look for Xfinity to have this disgrace of an employee be the face of their business. I wish nothing but the worst for him and that store. There are other really great stores, though, and the one in wheat Ridge has amazing customer service! Hansel at the wheat Ridge location is a phenomenal employee! He has incredible patience and knows how to de-escalate a situation. Unlike Alfred Ochoa, who is a pathetic coward read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Lakewood, Colorado

This store has consistently been a huge disappointment. Do NOT go unless you have an hour or more to waste waiting to be seen. We had a 5 minute chore that was only possible with assistance because Xfinity has virtually no assistants/customer service unless you go in person. I HATE XFINITY. Any other telecommunications is preferable read more

I'm going to give Marcus the 3 stars I'm giving Xfinity as a whole, zero stars. I've been a client for well over 20 years, never missed a payment have done all the upgrades myself and maintained my equipment as it were my own. I'm on a fixed income and disabled and came in to talk about why the most basic of my cable costs over $200. Always going up and never going down. The price goes up but, the service remains the same. I'll be looking elsewhere for my cable and Internet services. Oh ! and never call or go on the website endless waste of time. read more

No wonder this place has 2.5 stars for reviews. The employees here are extremely incompetent and have no sense of urgency a 20+ person waitlist and they stand around like fools. We arrived at opening, we're told walk ins are not priority, even though we are current Xfinity customers. After waiting 80+ minutes we're told we're first in line. How does that make any sense? If you come here make sure you have an appointment otherwise good luck getting any help. read more

Haha I canceled and they won't stop charging me! It's serious broke vibes from this company they will give you the run around if you go in or call them. Hope the department of justice finds you guys! Hope the attorney general looks into this! Can you guys not stay afloat without wrongfully charging people that cancel your service for overcharging in the first place? Please get your business together. It's sad to watch. read more

Honesty in their practices. Realize people over 60 do have a brain honor their advertising and respond to complaints in a timely manner

Xfinity is by far the worst service or experienceyou'll ever have! The app has to be the most faulty app I have ever tried to use! It will most assuredly not work when you need to access it. The app was clearly designed by xfinity because it's about as inadequate and useless as the services they provide. I implore you to use EXTREME CAUTION when working with Comcast/Xfinity! read more

I don't see a general listing for Xfinity/Comcast, so I am writing my review on the Lakewood Xfinity site. Without my approval Xfinity automatically put me on paperless billing. Now, I am unable to see my billing details, even after logging into its website. I tried to reach customer service, but only was able to reach the Virtual Assistant, which couldn't address my problem. I e-mailed Tom Karinshak, Xfinity President and Chief Customer Experience Officer, but got a response from an intern named Kim P, who told me to access Xfinity on a smartphone app. However, I told Kim P. that I have always been able to see my account by signing in to the Xfinity website using my home desktop computer and that I wanted to continue to use my home computer. Apparently, my complaint was referred to tech support, who seem to think the issue involves my Xfinity e-mail. Whereas, the issue has nothing to do with my e-mail, I just want to see my itemized bill for the present month. I've had many issues with Xfinity over the years. Though I have been a Comcast/Xfinity customer since the mid-1980's, I do not want to waste anymore of my time dealing when Xfinity. I will be cancelling my service with Xfinity soon! By the way, I wish I didn't have to give Xfinity a full star! read more

Xfinity/Comcast became the bottom of the barrel. Starts off with horrible customer service. Now for my problem, we pay over $150 a month for very basic cable. One box works, 2nd box channels come in half spanish, in which we can't understand and our 3rd box won't let us watch cable on it at all. I called and they said, oh we will reset the box for you. Still the same problem after 2 attempts. We pay $150 for basically subpar service. I am shopping to go elsewhere. I am leaning on my friends recommendation of streaming youtube or going to Direct for the 2 year period. Why 2 years, because then they raise their rates to then have to look elsewhere. read more

Stop don't even consider doing business with Xinfity mobile. My experience has been a NIGHTMARE! I wish I had stayed with my original carrier that I had for 15 years. The lower cost has not materialized. They made many promises that I have in writing, but my bill is still much higher than I was quoted. It also took them over eight hours to set up the Iphone and numerous trips to the store. Sophya and her managers gave up on setting up the Apple watch and sent me to the Apple Store. Uggh! I was then told to keep my phone to make sure everything was downloaded so I did. I let them know I wouldn't be back in town for several weeks. Sophya said no problem just bring it in. I showed up at the store several weeks later and was told I should of mailed it in. Uggh! Needless Sophya had not provided me with any instructions. . The only knowledgeable person at the store is Ian who I talked to on my third visit. I told him about my numerous problems and he assured me his supervisor would call me in a couple of days. Well I am still waiting and it has been over six days. Think twice about using Xfinity mobile! read more

Stopped in to drop off equipment & cancel service; had no issues doing so. Waited about 10 minutes to be helped, the lady I worked with was pleasant and the whole process took about another 10 minutes. Sure beats sitting on the phone trying to get all that done over the course of several hours - which had been the case prior to my store visit. read more

Quick & Excellent Customer Service. Clean store. Also had some golf on which is a plus!!

This review is not for this particular store but for xfinity as a whole. Their product is shit. Their customer service is shit. The date for me to cancel my contract with this horrible place is coming up and I'm genuinely excited about it. I would easily compare their customer service to the DMV or the IRS. read more

The horrible treatment that I received at Xfinity was quite shocking and appalling. I had cancelled my Xfinity service and needed to return my equipment at the Xfinity store. I waited for 39 minutes as current or new customers who arrived after me were seen before me. Finally, I went up to say something and I was told to sit down and wait my turn. I explained that I was just here to return equipment and I've been waiting for 39 minutes. I informed him that I was going to file a complaint with BBB because I feel I was intentionally kept waiting because I had cancelled my service. Also it was apparent that new and current customers were being prioritized when all I needed to do was return my equipment since I had cancelled. He started yelling at me and told me to get out of his store and that I could take the equipment to UPS. It was unacceptable behavior and I've never been asked to leave a business or had a "customer" service rep raise their voice at me. The plus side is they made me realize I made the right decision by canceling my Xfinity service in the first place. read more

My review has nothing to do with a store. It is the customer service or extreme lack of that I receive on the phone. I don't know how they can be in business. There is no one to talk to they put you on hold forever and they constantly shut my service off without notice to upgrade and to upgrade to what I have no idea. I asked them to change my phone number in their system two years ago and I still have to tell them another number to contact me with. What kind of communication company is this their terrible read more

I went in there for helping getting and app they have the worst customer service ever always in a hurry and making me feel like I'm not important I've worked with naro Moreno a couple of times and walked out with no results he said it was a technical issue and sent me to an Apple Store people don't bother buying a phone there especially if your older because they do not care I will switching my service else where so people will take time to help your staff sucks 1 read more

The people in the store are great however, Xfinity customer service is the worst customer service there is to deal with. They need to take notes from other companies who have excellent customer service like T-Mobile. I've never dealt with customer service like this in my life Xfinity is the worst and I can't be the only one I see so many horrible reviews I talk to so many people who say Xfinity / Comcast is the worst and has the worst customer service ever you get transferred 40 times and still get to speak to no one to fix your issue it's ridiculous. I got one person one time on the phone who helped with an issue they need to let her head up the training class. I will never get Xfinity again or comcast whatever you want to call yourselves. Ripping off the customer at every chance you get. read more

I have a cluster of downed wires in my back yard. There is a ball of them, and they are touching the ground. Originally I called Excel energy, and within 24 hours Excel arrived to deal with the wire. That is when they told me it is a Comcast wire. I contact Comcast the moment Excel Energy left. That was weeks ago. I have sense been in contact with Comcast three times. I am repetedly told that someone will be by to clean up the cluster of open, down wires. NO ONE has yet to show up to solve the problem. Never have I received a phone call, or been contacted. I have dogs in my backyard. This is a liability. read more

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