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    Xfinity Store by Comcast

    2.8 (112 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 month ago

    Services - Xfinity Store by Comcast

    Internet service providers

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    Jonathan G.

    Henry and the rest of the staff were extremely helpful! He helped us with issues we didn't know we had and ended up switching from AT&T to Verizon/Xfinity after being a loyal AT&T customer for 10+ years. Can't recommend this location enough

    This is what xfinity thinks is support to try negate negative reviews...

    Everyone at this location are untrained liars. Buyers beware. Representative told me I could bring my trade in phone back to the store after I received my new phone. After multiple trips into the store because of technical issues on their end I finally received my new phone in the mail, transferred everything to it, and when I brought the phone back for the trade in then my said they could only handle a trade in on the same day and that it was my problem now. They also added my credit card onto the account as a main form of payment instead of running the card for a single transaction for the purchase of the phone which I had to fix after so that my card wouldn't start getting charged instead of my bank account. I will never shop here again and I will be moving all of my lines off Xfinity as soon as possible as well as making sure every single human I meet for the rest of my life chooses another company to do business with. Disgusting way to handle business making promises and then blaming training and stuff arming your loyal customers. Update: after hours of waiting for xfinity to try to save face I have decided that they will be better served by the FCC, BBB, and Attorney General's Office.

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    4 months ago

    Fast service to disconnect. They also will pay back the month I paid for two days ago. Parking is kinda bad. I had to walk far.

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    2 months ago

    Horrible customer service. No phone number to contact the store. No training of staff. Not enough stock on hand.

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    8 months ago

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    1 year ago

    Honesty in their practices. Realize people over 60 do have a brain honor their advertising and respond to complaints in a timely manner

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    2 years ago

    Quick & Excellent Customer Service. Clean store. Also had some golf on which is a plus!!

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    Ask the Community - Xfinity Store by Comcast

    Review Highlights - Xfinity Store by Comcast

    I was so happy with the service I received from Ashley Rodriguez at the Xfinity store in Belmar, that I spontaneously hugged her when we were finished!

    Mentioned in 2 reviews

    Read more highlights

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    Neteo bent over backwards to get my business. I am just in a location that we could not get a good…read moresignal. The techs were very knowledgable and helpful. The response to me request for service was prompt and well handled. I have to think they are very customer focused. I would gone with them if it was an option Judge people on their actions - good company

    CenturyLink Denver

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    CenturyLink's automated system gave me no way to speak with a representative for tech support. I…read morehad to enter through the "cancel my service" door to get a human. Their automated system hung up on me 4 times getting to the end of its programmed logic. This was a waste of time. I called 5 times before finding the right option (cancel). When I did get to talk to a human, he provided me exactly what I needed, in a prompt manner. I get why the automation exists. Probably most problems can be solved through that. Their support system should be overhauled to support the customer better. Now service is back up and running at good speeds. Overall, good experience with the internet...except for customer service.

    My dislike for this company has caused them to be the only company with a nickname in my phone. I…read moreaffectionately have them entered as 'CenturyLink F*****s!! I spent a total of 4 hours talking to several different customer service representatives regarding my bill last month; one being a supervisor. Not one could help me nor did they even tried. They just put me on hold and would come back to say 'You owe it. Just pay it', when I explained over and over I was being overcharged because I had canceled Directv the previous month (billed through them). I had all the details for them, but they didn't know what to do with them. I wanted my actual balance due and no one could figure it out. This month I have two months credit, proving I was correct. It put me in a bad situation last month having to pay more than double what I was expecting. Like many companies these days, they need to hire people whose first language is English (a language barrier is very frustrating when trying to resolve issues over the phone CenturyLink) and people that can use their brains to resolve issues that require them to go off script. I wish I had more options, because I would NOT be a customer if I did!! Do BETTER CenturyLink! Stop outsourcing, train your managers/supervisors how to resolve issues. I hate dealing with this company, it is a struggle every time. If you have any other options, take them!! (This review is not based on an in person experience, it is based on the service received by phone using the CS # on the bill)

    Xfinity Store by Comcast - isps - Updated May 2026

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