Sage and Daniel are excellent Both assisted setting up my new Moto phone Friendly, patient, courteous, knowledgeable and fast They really 'made my day' Thank you again Sage and Daniel ! Mike M Lakewood ( for Sage... https://www.lakewoodco.gov/Local-Government/Departments/Sustainability-and-Community-Development/Sustainability/Programs/Lakewood-Food-Scrap-Drop-Off-Program read more

I had broken my phone and was beyond devastated. When arriving at Verizon there was a bit of a wait that wasn't too long. Once with an associate named Alexa who is new to this location but not new to Verizon. She had transferred from another location . She went above and beyond with explaining everything and giving me the best possible deal for my family usually, there's nothing but men workers, but the diversity of a woman there made me feel more comfortable. And she was very kind and patient with me especially with my 1 million questions that I had. If you're in need of trading in your phone. needing a new phone or getting a phone she's your girl. read more

Went into this store to buy a iwatch for our son. They had a deal going on that gives you a free tablet and phone. Sales rep changed our plan and insurance, and guaranteed my bill would not change. Even said he would wave the activation fees. He lied. Next bill is $200+ more than last month. Do not believe this store and do not use! read more

Look at all the reviews you will see Ben is a terrible Verizon representative. He has horrible customer service. I have seen him be rude to multiple people and not offer support every time I'm in the store. . He lies so he doesn't have to help you. The owner of this store should read the reviews regarding Ben. This store is terrible. Go to T-Mobile and save yourself the hassle read more

Update again because while someone from Verizon responds to these reviews pretending they want to help, no one has reached out to me offering assistance, and as outlined in my last update, when I last asked for help at the Verizon store, the store manager called the cops on me to have me banned from the store on the grounds of trespassing because he was refusing to help. read more

Went to the store and waited almost 45 minutes. Then the guy had an attitude and I was trying to joke with him about state IDs the digital ones being state law and he got very offensive and very rude and was like I don't care what you say it's not when I was just joking around with him, it just seems like the guy had an issue to begin with. If you're gonna have an employee like that at your store I suggest you train them around customers better because this is one of the worst customer service experience ever. read more

I would give this 0 stars if I could!!! Stay away from this store!! They will rip you off, change your plan and add charges that you did not approve. We went in for a simple upgrade with a promotion. Promotion was to receive 1/2 off the IPhone 13 so instead of getting $350 off we got a $100 credit for the used phone. Then they added the insurance without our permission and changed my plan. Now my $148 month bill is over $200. I tried to call but their number is forwarded to the customer service line. Customer service tried to assist but could not Reverse the charges and told us to go back to the store to dispute the charges. I have been a loyal Verizon customer since 1997 but now I think it's time to change carriers if this is how they treat loyal customers. Beyond mad!! read more

The worst customer service I have ever encountered. I have had to visit this store 3 times now and each time was worst than the last. Employees are rude and unhelpful, generally pawning off work on someone else creating a longer wait time for the customer. Just save yourself the headache and go to a different location. read more

As someone who climbs VZW towers daily and risks their life to make their network work It's like a slap in the face. Visit 1 - The guy says my phone isn't ready yet, offers zero explanation but that's fine, I did come early - I'll take most of the blame for that one. Visit 2 - Girl tells me that I need to be "on the list" in order to pick up my phone. Offers no help, is rude. Visit 3 - Well now girl tells me I need to be a MANAGER on the account to pick up my phone. Visit 4 - My account is a manager account. Girl says only my phone number is a manager not my name. Are you kidding me? Visit 5 - Still no good, girl is very rude. till no dice at store. Girl is very rude. Visit 6 - Still no good at store, called again, went into store and girl is very rude again. At no point did I raise my voice, yell, swear, or be disrespectful to those two employees. The girl was especially rude, interrupting me at every turn and she in fact raised her voice on visit 4 or so. This took 3/4 of my Sunday away.. Professionalism is something this branch lacks. They need to have consequences for these actions, purposefully withholding information so I'd make more trips. This is NOT OK. Especially as a VZW climber but really no one else should get treated that way either! Please do something about this branch. I'd like to have a follow up to know that something has changed here. I don't want to switch carriers but I will if I keep getting played around and be unprofessional to. read more

assistant manager was rude. just fyi customers can hear everything you say... we're only 20 feet apart. associate was very helpful however, I wish I got his name read more

Worst location you could go to. Not only do they have untrained workers. Wait time is so long and they end up doing things that you don't even want done. Just a waste of time. I recommend a different location. read more

Verizon - Verizon Store - Mobile Phones Near Me - Lakewood, Colorado

10/10 recommend this location! Not sure why this store has bad reviews, every employee was super helpful to each customer that was in the store during my 30 minutes there. The gentleman who helped me was super quick, helpful and nice! I appreciated his extra effort. I will be using this as my Verizon location for the future. read more

Drove 30 mins out of my way to get screen protectors put on my phone I purchased thru Verizon.com and customer service said I could come here. I made an appointment and waited a week. They refused to help me out and gave no regard for my time. Michael the store manager was extremely unhelpful. Do not use this Verizon store. read more

Verizon - Mobile Phones Near Me - Lakewood, Colorado

I'm a customer, I was in there looking to upgrade my phone line and the rep was telling me there is 8 people in Queue but two then where just seating there, the other person was working with a customer. This the second time they keep saying they are booked but they just sitting and waiting? I never had issue with any other Verizon. I understand they are busy but c'mon I know it doesn't take that long, and I was there at 4sh y'all.Close at 7 pm, or maybe they just didn't want to help me out. I don't know. But I would avoid this store as much as possible. read more

Terrible store. Terrible customer service. No one can help with anything. And they don't even know how to use their machines to bill to account. They have no idea what your talking about. Avoid this store at all costs they'll just screw you over and make you wait an hour in the process. A simple return of something they messed up will take an hour for them. Why don't you teach the guys on the floor with beards how to talk to customers. Or fire them. I will be back and get their names. I lost about 25 dollars and 2 minutes because of the dude checking me in. You need to hire real employees not ones who don't care at all By the way to the owner that responds. I don't care what you have to say, I will put this store on blast on all platforms. And make sure not a single person I know goes to your store which will be pretty easy. I'm sick of these businesses taking advantage of people all the time. Anything I can do to go out of my way to make life harder for you, is all worth the extra time for me. Y'all take care read more

There is no phone number listed and it's ridiculous. This store sucks, always busy, the workers are the slowest in the state.

I walked in ready to buy a phone and was told there was only one person working... he couldn't help me. I could go to Southglenn. Nowhere on the web site does it say to make an apt. I asked if I could wait. He said "No". Rudely read more

We arrived at this Lakewood location Verizon last night, 2/1/21, around 5:40. An employee came outside and reminded us that they closed at 6, but that they could help us get a new phone, since we already knew which one. Next, someone else came out to help us. I said I needed a new phone and that my old one didn't work at all. As soon as they found out I was not the head of the account, they just said that my mom(head of account) had to order the phone online and MAIL it to me. They told me that was the only alternative to her being physically present. This wasn't an issue with my last phone, though. I have the PIN though - does that work? apparently NO. Can you just call my mom on her verizon phone number, and have her verify? apparently NO. To make things worse, while my boyfriend and I were stunned and had more questions, this verizon employee said something like "ok guys, well, have a good night!" without letting us say anything, and just went inside the store to close it. Didn't ask us if we needed anything else. It was clear this employee DID NOT want to go through the hassle of giving me a new phone, simply because it was near 6pm. Guess what! We went to the Best Buy down the street immediately after this. I purchased a full-price phone, case, screen protector, etc. All because your employee was rude, and couldn't make time to just sign me up for a new phone. Best Buy also allowed me to replace it on the same verizon account.2 read more

Walked in, asked for help to transfer from my parents line and start a new line with them and the dude gave me a piece of paper and said call this number and said next for the next customer. Like dude, that's why I came in here, so I wouldn't have to call someone read more

This store is completely ridiculous in its customer service and professionalism. They sold me a watch with my phone a few months ago, and told me it would be $13/ month over however many months. I could turn in my old watch for a $200 credit so that the watch only cost like $250. Sounded great. Then according to them, I didn't set up my watch correctly for a "line of service", so 3 months into using the watch, I am charged almost $500 on my bill for the full price of the watch. Customer service over the phone told me they had never seen this before and the terms of my agreement looked incorrect. They told me I needed to go into the store and talk to management about a refund for the $200 watch credit at the very least. Management basically blamed it on me for not setting up the watch correctly, one of the associates stated that a seasoned rep would not have made a mistake with not going over the additional $10/month line of service charge, and that I was basically going to have to eat the cost of the $500 bill and the fact that they basically stole my old, perfectly functioning watch without any actual credit. I was never explained to that a line of service meant cellular data or what that should look like on my watch, which they also blamed on me. My previous one did not have data so I didn't see any deficiency in it. I would not have gotten a new watch for $23/month, but $13/seemed reasonable. They showed no empathy or concern for my situation. I am not a confrontational person but this situation was infuriating. I will be switching carriers and not looking back, as soon as my monthly payments for my phone are up. read more

Pretty average experience, I would say that their employees should look up the definition of customer service and how to be slightly friendlier than a TSA agent. I came in to upgrade my phone and they acted as if I was doing a disservice to them by trying to give them business. I have had Verizon service for over 20 years but will be switching. Wouldn't you want foot traffic in your store because it provides you with.. oh, I don't know.. a living? Rude sales people ruin customers experience. read more

I've never given any business one star, but this Verizon store is my exception. The customer service was so bad it made me want to switch to another cell phone provider. The abbreviated version of this review - do not waste your time at this store, just order your stuff online. It ended up being time for me to upgrade my phone, and I was really excited. I went to this Verizon store to try out new phones and to see what my options were. One of the employees approached me and said he could help me decide on a new phone. I'm guessing he needed to meet a certain quota because the whole time he kept trying to get me to buy a tablet, wireless speaker, and other accessories. I told the employee that I just wanted to trade in my old phone to get credit towards the payment plan for a new phone. He told me that the trade in credit could only be used on accessories and that it could not go towards the payment of my new phone. He also told me I could only use the credit in store. I should've known better, but I stupidly believed him and got a bunch of accessories and went home. Side note, in the middle of the sale his girlfriend came into the store with breakfast and got mad that I was talking to him, super awkward...just needed some help buying a phone. At home, I did some more research and found out that I was lied to. I immediately drove back to the store and explained what I was told and what happened. The cashier told me there was nothing he could do and that the credit was now used up so it was irreversible. I refused to leave until they took back all the accessories and applied the credit to my account. Although I'm grateful I got the credit back, I should not have had to waste so much time convincing them to do it. To top it all off, a week later a store manager texted me to say they heard there was an issue with my purchase. If you're trying to work on customer service and you know there is an issue, it's a better idea to actually call. I texted back and explained what happened and the manager then asked what they could do to fix it. I told them I would appreciate a discount on my next bill or something free. I told them I was thinking of leaving Verizon because I was lied to, I almost lost a bunch of money, I was angry, and so much time was wasted. They texted back and said that they already refunded my items and that's all they could do, but if it made me feel better, they would talk to the employee who sold me the stuff so he didn't do it again. Sure, that makes me feel better for the next person who comes in, but that doesn't help me. Why ask me how the situation can be fixed if there is nothing you will actually do? Again, worst customer service ever. read more

I had such an awesome experience here. I needed to replace the SIM card in my phone and when I saw a line outside, I got nervous. Turns out they were just checking people in to ensure the store was abiding by social distancing guidelines. I was inside in just a minute or two and Ace was able to help me and get me out the door after solving my problem in just 5 minutes. read more

Ben at this location acts like he is a God with both his words and how he looks at you (He has that dumbass look on his face with almost everything you ask or say to him) You can tell as you sit and listen to them as others walk thru the door to get assistance. Simply watch and observe if you do not believe me. It feels to me that there is wayyy too much testosterone going thru the air at such a small and busy location. It also seems to me they see who can be the biggest asshat there on any given day. They will say whatever they feel like (probably based on how they feel about you at the time) Good luck with getting on his (their) good side. I would stay clear if this low end corp location. CO Mills and Aurora are a much better option. read more

Bought the IPhone 15 four days ago. it was supposed to be blue and they gave me white. It took 4 days to port my number over after the order had been cancelled twice (by Verizon). One of those canceled orders was after I had picked up the iPhone. Then when the number finally did port, I was at work and lost my call. Had to drive 40 minutes home to get my iphone 15, restart it so it would connect to service. Then I've had nothing but problems with the functionality of the phone, like not connecting to Apple car play and making calls when I asked for directions. After I called apple support I was told I should take it to Verizon and they should be able to fix my issue. When I get to Verizon, on Wadsworth in Lakewood, I tell the guy at the front what my issue is and what I've tried to do to fix it so far, and letting him know they gave me the wrong color phone. What I was told by him is " Doesn't sound like a carrier issue so I'm not sure what we can do for you. But I can get you on the list and when someone is available they can take a look." Literally about to cancel everything and go back to my IPhone 11, which functioned better than this phone. read more

I am a Verizon user, went here to switch a plan and the man who met us at the front was one of the rudest people I have ever met. I called Verizon and they told me how to approach this switch. It was a Sunday and this guys essentially told me I was dumb and to piss off. Wish I caught his name. If anyone from this store reads this he worked on 6/19/22 Sunday afternoon Caucasian, beard and glasses. Was planning on getting a new phone and putting my wife and I on a plan together moving from our companies. Hoping a different store has a little different approach. Regardless of what we want to do is incorrect, he was wildly unprofessional. Will never return to this location. read more

Yoli was amazing! I meant to put her name down on my phone but was in such a hurry I may be spelling it wrong. She was friendly, helpful, and quick. I left in a much better mood then when I got there :) read more

After waiting approximately 15 minutes outside in the rain someone came up to assist us. We explained that we wanted to switch over to Verizon and would like to find out more about the plans and possibly get new devices. Surprisingly we were told that we would be allowed to enter the store but if another customer showed up one of us (my wife or I) would need to vacate the store and wait outside so they could prioritize another deal. What?? We both were interested in becoming Verizon customers! I wanted to pick my own new phone and so did she. We would like to know more about its plans and discuss together which one fits us best. My overall feeling was that they were doing "a favor" in seeing us. So I hope this review can be helpful to other customers. If you are expecting to have a good experience and be treated respectfully perhaps you should look for an alternative. read more

I went in to ask a question about my older phone. The check in person immediately started in on how they can't help me unless I am going to buy something. Huh? How do you know if you can help me or if I may end up buying something. She was still telling me why they couldn't help as I was walking out the door. Verizon has lost their way. read more

Before helping me, Brenden was assisting an elderly woman with the patience of a saint. I had arrived towards the end of their exchange, but from the conversations of other customers, he had been helping her for quite a while. Afterwards, we encountered some hiccups while transferring over my number from Visible. With Brenden's patience and experience, I was able to walk out with a gorgeous phone and my number intact. Hats off to you, Brenden! read more

I'm disappointed to have to update this review and to drop 2 stars. Unfortunately, my account was edited incorrectly upon the sale, and I've received overbilling charges (the associate left my old plan in place and charged me for the new plan) for 2 months. I've spent about 2.5 hours on 4 calls with Verizon to remedy the billing problems. Verizon refuses to refund money when they've overcharged. They claim it's not possible to credit the money back to your credit card, and instead only offer credit to your account. Apparently they are the only major company who cannot refund, unless you buy a product at the store and return it... My experience at this store had been positive, but the job was not completed and resulted in frustration, wasted time, and expending more money upfront than planned. I'm very disappointed that this is how everything ended up. read more

I have had excellent service in here on three occasions. I have an iPhone and am a business owner and service working is critical. Today a was helped by Cory who did a quick, efficient, and very helpful service for me. read more

Had everything I could ask for in a Verizon store. But then again I don't ask for too much. I appreciated that Verizon greets people right away and puts you on a waiting list to speak to someone. It allowed me to wander around the store and also try out that new google virtual reality device. Workers at the store were friendly and helpful for the most part. As much as they can be for someone who lost their phone. Not too pushy either to try and sell me stuff. Only a couple of benches to sit on though and the store seemed a bit smaller than the typical Verizon store. read more

I purchased a new iPhone at this location last year. It didn't work well, it dropped calls and had garbled voice reception. Verizon wouldn't replace it as it had been three weeks since purchase (I had been told I had 30 days to bring it back by the rep who sold it to me). They sent me 15 miles away to have it tested. There was a 3 hour wait to talk to someone. It was tested and I was told there's nothing wrong with it. A couple of frustrating weeks I returned to Verizon and the manager said he would trade the phone for another. The 2nd phone also garbled voices with calls to different locations from different locations. I lived with it in frustration and finally after one year, I went back to Verizon and bought another iPhone. Be advised that the year of payments I made for the garbage phone ($420) could not applied to the new phone. I purchased a new phone at full price. I also purchased a screen guard with the phone. Verizon reps will not put it on for you. They said it takes special training to apply it to the phone and none of the reps are authorized. I would have to go to a location 40 minutes away to have someone apply it. Finally, a rep did put it on .. the next day it started to bubble and peel up. Verizon won't give you another guard ($30 value). I ordered it and the Verizon rep agreed to put it on again. Again it bubbled up. Back to Verizon, and the manager refused to do anything. Just said to buy another and go to FlatIrons and have someone put it on. What kind of business is this to send customers 40 miles away to apply a screen guard? And it takes training to put it on? Management was rude. I will never use this Verizon store again. read more

You're much better off trying to upgrade your phone online. I thought I was pleased with the service I was provided yesterday when I got my new phone at the store. It all went very smoothly and they didn't push too hard to do the monthly payment scheme.. but then I found out this morning that my phone wont make calls?? They never set up the actual phone service on my phone. All they did was sign into my iCloud so I could send messages when connected to WiFi. So I had to go online myself and figure out how to activate it!! WHY go to a store with people if they can't even do the job? What good is a phone that isn't activated to connect to phone towers? I couldn't be more upset with the time I wasted. I should have just ordered it online and done it all myself. Then it would have been done right. read more

I would give no stars if possible for the Belmar Verizon Store. After the second employee I had to find to even look at my new Google Pixel 3a XL phone confirmed my software glitch issue as true, she then told me they "don't download into new phones." So, I took my new replacement Google phone to the Wheat Ridge store and the manager, Andrew, cheerfully downloaded all my data from the Google lemon. I will always go there and never again enter the Belmar Verizon store again. read more

I can't believe I'm forced to even give them one star. AWFUL AWFUL AWFUL. I truly regret switching from AT&T. I walked into the store fully prepared to sign a contract, buy an iPhone and leave with a smile and a new toy! Unfortunately I was not greeted (everybody else was) and once I approached the dude with the tablet he reluctantly helped me after hearing that my boyfriend wanted to pay for the phone with a credit card from Utah he said no they could not do that, then called over another rep who said the same thing and then the manager (a tall blonde guy) who confirmed that no they could not accommodate us. I would have paid for the phone out of pocket! They were just so rude and never offered any assistance or way to resolve the matter effectively. Nor were they apologetic! I went out and sat in my car in tears of frustration on the phone with my BF cursing my decision to join his family plan to save money instead of just sticking with my current plan. So we ordered a phone from customer care who filed several complaints about this store, they over nighted it for free and I was happy when it arrived. Not even 24 hours later the brand new phone's screen starts to flicker and seize up. Of course at this point I'm panicking. My phone is linked to my business and I need it so clients can make appointments. Customer care was very nice but you have to pay for another phone in order to have another sent, we had already shelled out 200$ and couldn't afford to do it a second time so customer care recommended we try to switch out the phone in a store. However the stores are not required to do this. But they called this store before I walked in and confirmed that they would switch out the phone. I walked in 5 minutes after hanging up with the phone rep and told the store they had a phone on hold for me. The rep takes my broken phone to the manager (same tall blonde d-bag) and 15 minutes later he emerges to tell me that there is nothing wrong with my phone the battery was just dead. My response is "customer care already talked to you, give me the new phone." What a snobby a-hole. So he reluctantly hands over the new phone, doesn't thank me for being a customer and I walked out vowing to never go back in that store short of it being the zombie apocalypse and it's the only place for shelter. Even then I think I would rather become a member of the undead army then be within 20 feet of this place! read more

I would give this store 100+ stars if it was applicable. The way I was treated in this store was amazing. Morgan and Ben went out of their way to make sure I was a satisfied customer. I had been dealing with multiple others stores as well as customer service for over a month because my phone had major glitches since about a month after I bought it. Round and round they all sent me and nothing was ever done so I sucked it up and dealt with the crappy phone until I had the money to just buy a phone outright ( as sucky as that is) That time finally came and I just happened to walk into this store and man was I happy of that. I was greeted instantly and when discussing my issues with my phone and customer service, I was handed over to the manager (Morgan) and amazing associate (Ben) they went over every detail of my account to see what they could do for me. Poor guys, I had them in that store well past closing time. Well, they helped me tremendously! I not only walked out of the store with a phone (for upgrade price only) but also cases, car chargers AND A FITBIT all for what I would have spent on a full price phone. The people that work at this store are amazing and I will happily do business here anytime. read more

Karl was amazing! I work in customer service as well, I gotta say he goes above and beyond! Our upgrade & transfer took a lot longer than I anticipated (my fault..long story), but he was very friendly & accommodating during the entire process. I've been to other stores.......not to mention names (Glendale) and been high pressured and bullshitted into stuff I didn't need. Karl will seriously give you great customer service and respect. I really cannot say enough to thank him! read more

Horrible customer service, extremely rude staff and absolutely zero assistance setting up my new phone, even though that's what I set an appointment for. I highly recommend going to another location or changing providers all together! read more