For a company with millions of customers Xfinity jumps through hoops to avoid customer contact. Trying to talk to a representative is like pulling hen's teeth!
I had to walk their tech support people, in the Philippines, through the process of linking my new service to my other service! It took me close to three hours on the phone to get both of my accounts under one name.
Requesting an escalation of a complaint, or asking to speak to a supervisor is out of the question! Despite all of that, Comcast is monopolizing huge areas of service making it hard for you to chose another provider.
Finally, I could not get the box used with analog televisions to work! I risked an eighty dollar service charge to have a tech come to the house and fix a wiring issue. It took three months before a tech arrived to fix the problem! So far no refund for the three months I paid for that part of my service, but I was just notified of a rate increase! Go figure... read more