Pert of the reason that there are so many companies with low ratings is that people who are satisfied with service, expect it and do not take the time to review the services for the benefit of others. We have just utilized this service through the Glen Burnie office, and Darrell, out technician was an excellent find. He was early, called in advance, demonstrated what he would do, completed the task in a timely (45 min) fashion, and set up payment and receipt in a jiffy. Basically, I was out of my car for a week having lost my key, called around, and arranged for a recommended freelancer to come and provide a replacement key/transponder. That gentleman showed up and after fifteen minutes, he revealed that he could not get through to GM for the key code. I was frustrated and called Pop-A-Lock. Within an hour and a half of calling, I am once again able to drive my vehicle. Thank you!!! read more

I've never heard of them, but it does look like my lock has been popped. Thanks. Day breaker

I locked myself out today. This was the first place I called and received timely and professional service. I would definitely recommend Pop-a-Lock to others but hope to never require their services again. read more

I needed a duplicate key for my car. I had to get a refurbished key fob as there was shortage of inventory. Tony came on time and performed the service efficiently. He was very friendly and called me to confirm schedule and arrived on time. Their rated are better than dealership rates. read more

Soooo I did a dumb thing... I locked my keys in my running car at 10:00 at night. Pop-A-Lock to the rescue! I called my road side assistance and they told me that they would dispatch a locksmith. Literally within 15 minutes a pop-a-lock truck pulled up! I was so happy and relived. The reason for my review is because the NICEST and FRIENDlIEST gentleman was there to assist. The gentleman's name was Tony. He was so fast and helpful and was in and out in no time. Being a woman stranded on the side of the road in my pajamas at 10 at night is scary. Tony was hands down the best of the best. Thank you Tony! You saved the day and got me home safely in no time and I'm so grateful. I hope your boss sees this and gives you a huge high five! read more

Extremely slow, while they advertise 30-40 minutes they actually have no intention of actually showing up in that timeframe. Very slow service and deceptive phone operators. I called them for assistance, and after 1 hour of waiting I called back, and they informed me that the technician would call me and say where he is. Of course, this did not happen so I called back again 15 minutes later, where I was told the technician was only just now on the way, 75 minutes after my original call. The technician was then 35 minutes away, and I received service 110 minutes after my original call. Go somewhere else that will actually give you a real timeframe. read more

Telarria is the best locksmith I've ever met. She went ABOVE AND BEYOND to make my experience pleasant. This involved waiting for me to buy parts that were missing, and coming back on her time off. When someone goes the mile to make sure you feel safe in your new home, you know that the service is done with care. I would use this business a thousand times over. read more

Pop-A-Lock - August Smart Lock installed by Telarria. Perfect execution!!! - Keys & Locksmiths Near Me

They decided to just not show up but failed to contact me or the roadside club, they just marked the order as completed. Such a lack of basic respect and responsibility. How are they still in business? They accepted the job, kept me waiting, then failed to provide service and failed to alert anyone. When I called, the customer service person was less than helpful. Horrible, careless, thoughtless, irresponsible, shameful. read more

The guy at the desk Sean lied to me about what was wrong with my truck. Then he tried to charge me a ridiculous amount of money. I've been coming here for years never again. read more

Been waiting over 8hrs for someone to contact me. Every time I call they say I have to wait until a locksmith calls me. It's now 8am 6/26/2023 a place and order online and call yesterday around 8:30pm then call again at 9pm, 10pm 11pm and 12pm for then to keep telling me the same thing. It's now 8:01 am and still nothing read more

David (Tech 13) was excellent. On time, got the job done quickly and efficiently. Professional presentation. After a poor experience with a different "locksmith" earlier in the day, it's only Pop-A-Lock for me from here on out. read more

Disgusting service. Called got a wait time of 30-40 minutes. Called to check the status 40 minutes later and was told that it would take another 45 minutes to an hour. What a disgrace. Call AAA or someone else. read more

I needed a jump start through my Roadside America program and the young lady did a fine job! Thank you.

locked myself out of my car and this service was very fast and cheap definitely recommend

I was on the phone for 10 minutes waiting for an agent and when they answered I started telling them my problem and they hang up the phone.

Great service. On time. Three stars because of price. I would have saved money by just breaking my door handle. I was charged $95 for 45 seconds of service. Life lesson learned. read more

They were prompt professional and quick I locked my keys in the car and my dog was in there and they were able to come out right away the price was reasonable and they were on time and they text me when they were coming and while they were on Route I would definitely recommend them to anyone needing this service thank you for the prompt service same day. read more

I've used them 5 or 6 times and always got me in my vehicle in a reasonable time at a reasonable price...I would recommend

I'm really surprised at the lack of customer service and the bad business practice. I've used pop-a-lock in savannah, GA and had a great experience. So it was a no brainier to use them to change the locks on my home in Baltimore. I'm in the military and stationed in GA and needed to get my home rekeyed after the tenant moved out. I was promised a call back 3 times and never received 1. Not sure why there are no repercussions for this but the customer service rep on the 3rd call advised that she sent a message and there is nothing else she could do, if he didn't call me. That's a shame and that's a poor business practice to have. read more

Somehow it took a couple months for what I thought would be a half-day service. Unusual part special ordered, delays, ... but great response when I complained and a senior staff found the parts and got it done. :) read more

Great friendly service! I called and the response was quick. The owner Frank was able to cut a new car key for me personally and made sure everything worked before he left. read more

After this and my AL review posted, I got a call from owner Frank McGrath who offered to come over and fix the situation. Rather, he came to my house with the keys to our locks, showed me they worked for my home, and then told me he'd be happy to repair damage and discount my bill, if I took down my reviews. I told him that was an inappropriate request given what occurred in my home. He proceeded to then bill us for a full service with no amendments for any of the trouble he put us through. It was clear to us that the priority for this guy is not the quality of service or care for his customers, but the glowing reviews (note THREE yelp accounts for the same business). Little does he realize that its doing the right thing that earns the positive review and he missed out on it, twice. Please save yourself the headache, and blackmail. read more