Dropped an iPhone off to get the screen replaced. Took less than 2 hours and looks and works…read moreflawlessly! Friendly and knowledgeable people here. Highly recommend!

Took my laptop to u break it in Gainesville, Virginia and they were so patient and expertly helped…read morefix my laptop right while I was there. Would recommend them highly. Have used their services a couple of times and always been more than satisfied.

I did business with this store back in Novemver and honestly didnt have any issues--until I log…read moreinto my Verizon app and see I owe 325$ for a "new line" on my account. I went there for an upgrade on two iPhones and traded in both phones and somehow the employee added a new line with a CALIFORNIA number. Dude, I live in Virginia, how are you going to add stuff to my bill that I didnt even ask for? Ive never written a review on a business in my life, but genuinely dont understand this place and their sketchy business. Even after calling Verizon customer service, the lady on the phone was sketched out and advised me to go speak to this gentleman in person to find out what he was doing. Anyway, dont recommend this place, go to a real Verizon not this place under Russell Cellular.

Amazing service!!! I went here for better review and service for new information on switching…read morecarriers and rates for plans. Christian Demarco (5 stars employee ) assisted me in all my questions and concerns. I wasn't even expecting this but I got my plan activated and new iphone in my color choice. even better yet... got my new iPhone delivered, set up and working (Calls, text, apps) etc..the next day!!!! He even double check that once all up and running if anything was missing, needed to update or fix and checking to make sure no issues with new phone or cellular connection!! Hands down, great place and glad I switch back to this carrier. Also, want best service and understanding go here!!

Worst customer service ever. You call and they "hang up." Call back 1 minute later, and then don't…read moreanswer. Call back again, no answer. Totally ridiculous. My favorite today was when I walked up to the store at 2:15 pm, there's a sign that says, "we will be back at 2:10pm." Look in the window and see a staff member rushing through the back door hoping I wouldn't see him/her. So I knock and nothing...

My experience with Virgilio was excellent! The customer service was amazing! He was really helpful…read morewith setting up my new phone. He was also very nice and respectful the whole time!

Great store very knowledgeable , will recommend all my friends and family . friendly and willing…read moreto help Great area

I called to get help getting an AT&T agent at the Gainesville office but got a man who was of no…read morehelp. Instead of helping, he told me I was raising my voice, so I hung up on him. He was rude and certainly not customer service oriented. I called AT&T in Manassas, and the gentleman there told me exactly how to handle AI with AT&T. Lo and behold, it worked within one minute of my call; I got a real agent to help me. The AT&T service in Gainesville sucks because of this man who said I was raising my voice.

The customer service was great! I recommend this store over the other one in Gainesville. The…read moreworkers are so much more friendly and knowledgeable. Seemed like they had more items in stock as well. Mariah helped us and was really great and fast! I was in and out.

Good phone plans and there are some good helpful long-time employees. It is unfortunate though some…read morepeople that work there short-time lack social awareness and customer service skills. Based off of years of service at this location.

Want to sing Chad's praises. He was so knowledgeable, kind and VERY patient. He took care of me…read moregetting a new phone and also helping me get my mom a new phone as well. ALL while dealing with texts coming in every second from my mom with new questions. LOL He was proficient in everything and paid close attention to detail with everything I needed and answered all my questions with accuracy. Even after taking care of me that day, he was great by helping me the next time I came in completely prepared for my visit which cut the time in half. (so grateful for this as I went in straight from a long days work) He is awesome. I have told others and will continue to tell them to go see Chad if they need anything from Verizon. Excellent choice of a consultant/salesman for Verizon!

would give 0 if I could customer service was very bad they told us one thing then we came back for…read morethat service and said it was able to be done, they started yelling at us saying "it's just a screen protector" then started talking about how the manager got fired and got fired because he was not doing what he was supposed to do which don't think you are aloud to explain why a worker got fired to customers so overall would never go here again and don't listen to them when they say they will do something because they won't

I had an outstanding experience at this Verizon store thanks to Varun and Arjun…read more Varun handled most of my visit, and his attention to detail was exceptional. He walked through every part of my account, made sure all of our data transferred smoothly, and helped optimize a plan that fits my family perfectly. What impressed me most was his integrity. He never rushed, never pushed anything unnecessary, and made sure every choice truly served our needs. It's rare to find someone who combines technical expertise with genuine care, but Varun absolutely delivered. Arjun was also fantastic--friendly, knowledgeable, and supportive throughout the process. Together, they made what could have been a stressful upgrade feel easy and seamless. If you want a team that's patient, honest, and committed to getting things right, this is the Verizon store to visit. Highly recommend.

Horrible experience. Waited for 45 minutes just to trade my phone in. DO NOT GO TO THIS STORE,…read moreliterally any other Verizon store is better than this one. The workers here do not give a fuck about service.

I had an outstanding experience at this Verizon store thanks to Varun and Arjun…read more Varun handled most of my visit, and his attention to detail was exceptional. He walked through every part of my account, made sure all of our data transferred smoothly, and helped optimize a plan that fits my family perfectly. What impressed me most was his integrity. He never rushed, never pushed anything unnecessary, and made sure every choice truly served our needs. It's rare to find someone who combines technical expertise with genuine care, but Varun absolutely delivered. Arjun was also fantastic--friendly, knowledgeable, and supportive throughout the process. Together, they made what could have been a stressful upgrade feel easy and seamless. If you want a team that's patient, honest, and committed to getting things right, this is the Verizon store to visit. Highly recommend.

Great folks great service. I highly recommend. Professional and easy to deal…read morewith...........................................................