Avoid The get over…read moreis real Avoid The employees cut you off. The employees are clearly only interested in making numbers. Why is the music so loud and why are there so many of you hovering at the counter like it's free before 9 at the spot? Avoid this location

I believe this is the correct store I went to. Anyway the young girl Kat/Cat that helped us was…read moreamazing. She took her time helping us figure a few things out. We purchased a new phone and added a new plan to my account to help be more cost efficient . Never did I feel rushed or mislead when weighing different options. Excellent customer service from this young lady

I did business with this store back in Novemver and honestly didnt have any issues--until I log…read moreinto my Verizon app and see I owe 325$ for a "new line" on my account. I went there for an upgrade on two iPhones and traded in both phones and somehow the employee added a new line with a CALIFORNIA number. Dude, I live in Virginia, how are you going to add stuff to my bill that I didnt even ask for? Ive never written a review on a business in my life, but genuinely dont understand this place and their sketchy business. Even after calling Verizon customer service, the lady on the phone was sketched out and advised me to go speak to this gentleman in person to find out what he was doing. Anyway, dont recommend this place, go to a real Verizon not this place under Russell Cellular.

Amazing service!!! I went here for better review and service for new information on switching…read morecarriers and rates for plans. Christian Demarco (5 stars employee ) assisted me in all my questions and concerns. I wasn't even expecting this but I got my plan activated and new iphone in my color choice. even better yet... got my new iPhone delivered, set up and working (Calls, text, apps) etc..the next day!!!! He even double check that once all up and running if anything was missing, needed to update or fix and checking to make sure no issues with new phone or cellular connection!! Hands down, great place and glad I switch back to this carrier. Also, want best service and understanding go here!!

Mr. Pablo was able to install a new in the box Apple battery for my Apple 8 plus. The Apple Store…read moresaid there would be a month wait on the battery, that all the phone may not reboot, and that my phone was too old to get software updates. I updated my phone as recently as last week, it works perfectly, and now has battery function at 100%. I was able to come in on the same day as reaching out to Talk Amigos as well. I appreciate the amazing customer service, professionalism and quality of the work. I am also glad that getting service here means that one is treated fairly (no Woman Tax) and with respect. He does not try to upsell one into purchasing a $500-$1000+ product that one doesn't need or want. This was my second time getting great service here. The first time was during the Pandemic in 2021. I hope they stay in business for many years.

Pablo is the best Tech in the Northern Virginia area , very professional and, knowledgeable, he…read morefixed my lap top, my desk top apple and even a printer ...Pablo is just amazing !!

I needed an iPhone with a service plan - so after doing some research on service plans - I opted to…read morego with T-Mobile. What I did not understand - is the service plans listed on the T-Mobile web site - are not necessarily available in the physical stores. I had stopped in to this store earlier in the day - and talked to one of the sales people. I shared that I had a brand new iPhone in the box - and that I had looked over the plans on the web site - and had questions about a couple of the plans before I selected one. In this case - the Magenta Over 55 plans are not available via the stores. I told the sales person I needed to run home, grab the iPhone and the service plans print outs - and that I would come back and purchase a plan. So the sales person should've told me at that point - that some of the plans listed on the web site - were not available to purchase in the physical stores. I came back about 30 minutes later with my stuff - and the guy proceeds to tell me the plan I wanted - is not available through them. I responded that that information would have been useful when I was visited earlier. So I went home and purchased the service plan I wanted and provisioned the iPhone from home. Thanks for wasting my time local T-Mobile Store... #TMobile

If I could leave 0 stars I would. Corporate should do something about this store. I have…read moreexperienced terrible service each time, and I will never go back. Employees act like a customer walking in is such an inconvenience. I tried to purchase a phone and pay for it with my card instead of financing it through T-Mobile and they refused. Mind you I have been a customer for over 6 years! I was denied purchasing a new phone at store, and the employee could not provide a specific reason as to why.

I had an outstanding experience at this Verizon store thanks to Varun and Arjun…read more Varun handled most of my visit, and his attention to detail was exceptional. He walked through every part of my account, made sure all of our data transferred smoothly, and helped optimize a plan that fits my family perfectly. What impressed me most was his integrity. He never rushed, never pushed anything unnecessary, and made sure every choice truly served our needs. It's rare to find someone who combines technical expertise with genuine care, but Varun absolutely delivered. Arjun was also fantastic--friendly, knowledgeable, and supportive throughout the process. Together, they made what could have been a stressful upgrade feel easy and seamless. If you want a team that's patient, honest, and committed to getting things right, this is the Verizon store to visit. Highly recommend.

Horrible experience. Waited for 45 minutes just to trade my phone in. DO NOT GO TO THIS STORE,…read moreliterally any other Verizon store is better than this one. The workers here do not give a fuck about service.

This gentleman runs a top notch electronics and phone repair shop. We are repeat customers and he…read morealways remembers his customers and is very personable. He has a high degree in quantum physics so he knows what he is doing. Replaced my girlfriend's full front and back of iPhone in 2 hours. He even threw in a free screen protector and gave us a discount while sticking to the top notch materials. Excellent value!

Ali Repaired a Lenovo Ideapad with a broken hinge…read more Professional Efficient Repair Charges are reasonable. Highly recommend

Do not buy screen protectors from Verizon. They cost about $70, and mine lasted less than two…read moreweeks. I later purchased a screen protector on Amazon for under $40, and it's lasted me two years. What they don't clearly tell you is that their "lifetime warranty" isn't really free -- you still have to pay a $10 shipping fee each time. For that price, I could just buy another protector elsewhere and still spend less. On top of that, the customer service was disappointing. The staff acted like I needed them more than they needed my business, which was frustrating and unprofessional. I won't be buying accessories from Verizon again.

If I could give ZERO stars, I would…read more My wife visited the Verizon corporate store on Sudley Rd in Manassas, VA on 5/19/2025 -- absolutely the worst experience we've had with Verizon, and it all comes down to one person: "Mark," the so-called manager. My wife was told by another Verizon location (Sowder Village) to come here for help with our business account. As soon as she walked in, Mark hit her with a rude, dismissive, and completely unprofessional line: "So, they messed up your promotion and told you to come here, that makes no sense." That's not just a bad first impression -- it's unprofessional and completely unacceptable coming from someone in a management role. And it only got worse from there. Another employee started helping her and was actually making progress, being respectful and professional -- until Mark butted in again. For no reason. He got aggressive, talked down to her, and even had the nerve to call her "emotional." Really? That's how you talk to customers? The employee was literally about to give her the contact info she needed to resolve the issue. Instead, Mark decided to play tough guy and shut everything down. He completely derailed the situation and made it clear he'd rather flex his title than actually help. This isn't just a customer account -- it's a business line. If Verizon thinks this is acceptable behavior from corporate store management, that tells me everything I need to know about how they treat long-time customers. Mark - I'll be seeing you in person. You owe my wife a direct apology, and I plan to make sure this doesn't get brushed under the rug. Verizon: save your lame copy/paste apology. Handle your people.

Took my laptop to u break it in Gainesville, Virginia and they were so patient and expertly helped…read morefix my laptop right while I was there. Would recommend them highly. Have used their services a couple of times and always been more than satisfied.

One of the BEST customer service experiences I've had in forever! Was in the store April 14 around…read morenoon. Wish I had gotten the name of the guy that helped me because he deserves a shout out. I brought my iPad in to see if it could be fixed (it couldn't) after my little girl had dropped it. He was so knowledgeable & friendly! I hope we don't break anything else but I know we will lol! At least now I know where to bring them.

WORST PLACE TO BUY A PHONE! Girl at straight up LIED to wife and I are dishonest and complete…read moreSNAKES! Worst idea to buy from them even worse is trying to get them to help after they "get you" don't try to ask for manager he's even more sneaky! Do not go you will be miserable and stuck like my wife and I are! Can't say it anymore these people are snakes and scammers.

If I could give this store ZERO stars I would. I had the worst experience today with an employee…read morenamed Jimmy. I walk into the store at approximately 12pm. I saw three employees in the store as I walked in, one employee stood up to help a couple that walked in before me. After standing there for a minute or two and seen two employees talking behind their desk I walked up to them and asked if someone could take the time to help me out. From the two employees, a male and a female, the male (named Jimmy) stood up and says, "I'm not in the clock but, I guess I could help you." I told him, I'm about to purchase 5 new phones for my company and I am about to make this worth if for you. Jimmy didn't seem very motivated to help, instead he was very confrontational and rude. I was ready to purchase 5 new note 10's for my company. After four minutes I walked out. Thanks to Jimmy this store just lost a huge sale. I am headed to AT&T in Leesburg. My advise here to AT&T managers would be, train your employees to be great sales people, friendly and welcoming. This type of attitude isn't adequate for sales. Jimmy, get some training and be kind and courteous because if you make potential customers feel important they are more than likely to purchase anything you sell, even if it's a bit out of their spending limits.

i never bring anythings for repair from this guy anymore. I took my daughter iphone 14promax for…read morerepair,because camera lens broken and can't took video he quoted me for $150 then he asked oh you want to replace the camera too, that's another $40 so it $190 plus tax, I feel something is wrong but I gave him to go ahead repair. Then we later brought my daughter laptop to repair due to screen was very dim could not see, he gave me quotes for $200 then he added taxes which is fine ,he told me take about 3-5days , it okay for me, after 1 week I didn't get it back I called him he said oh right now still diagnosed. So thinking probably he waiting for part, I gave him about almost 2 more weeks , I called him again and asked he said I will finish today, later on he called me he said the prices is going to be $250 plus taxes, now I starting to tell him is this how your business or is this how you are doing business, I gave him a lot of lessons and paid $250. i told him you never going to do any repairs from me. I paid what you are asking for. I would not recommend taking any equipment for him to repair. Save your time and money and headaches.

They fixed my phone in no time and good quality , I will surely come back ! they also have Unlocked…read morephones