We went into Verizon to move over from AT &T to a pre-paid plan. Unfortunately, because this is an…read moreauthorized retailer and not directly a Verizon store, they do not necessarily follow the same promotions or have the same power to make changes/discounts. We were charged two activation fees of $35 each, and it clearly says on the Verizon website that the fee is waved. When asked about it, the sales person (who was very courteous and trying to help) explained that it was up to her manager. When we called Verizon the next day, they literally said that they've never heard of this happening and that Verizon does not charge an activation fee for pre-paid plans. Just call Verizon directly over the phone... they can handle most things that way, and you can skip the middle man.

I've been to various Verizon Wireless retail stores and this store by far exceeds my standards of…read moregreat customer service. I visited this location to upgrade my phone today and was quickly and politely acknowledged immediately. All of my questions were answered! This location is awesome.

I did business with this store back in Novemver and honestly didnt have any issues--until I log…read moreinto my Verizon app and see I owe 325$ for a "new line" on my account. I went there for an upgrade on two iPhones and traded in both phones and somehow the employee added a new line with a CALIFORNIA number. Dude, I live in Virginia, how are you going to add stuff to my bill that I didnt even ask for? Ive never written a review on a business in my life, but genuinely dont understand this place and their sketchy business. Even after calling Verizon customer service, the lady on the phone was sketched out and advised me to go speak to this gentleman in person to find out what he was doing. Anyway, dont recommend this place, go to a real Verizon not this place under Russell Cellular.

Amazing service!!! I went here for better review and service for new information on switching…read morecarriers and rates for plans. Christian Demarco (5 stars employee ) assisted me in all my questions and concerns. I wasn't even expecting this but I got my plan activated and new iphone in my color choice. even better yet... got my new iPhone delivered, set up and working (Calls, text, apps) etc..the next day!!!! He even double check that once all up and running if anything was missing, needed to update or fix and checking to make sure no issues with new phone or cellular connection!! Hands down, great place and glad I switch back to this carrier. Also, want best service and understanding go here!!

Absolutely fantastico! Pablo is an amazing business owner, he has saved my electronics from doom…read more If there is anyone that you want to trust, it's your digital repair specialist. He knows his stuff. Cell phones, laptops, tablets, etc. His voice is soothing and he is very detailed in helping you recover lost data, purchase power cords, new accessories and in a quick turnaround time. He carries a few products on his shelves, mostly cell phones, international telephone calling cards and cell phone cases. This man is a gem and I always feel like I'm in an underground workshop in the back streets of an action movie when I visit him. It's an awesome vibe and I appreciate his candor. +honesty/trust +turnaround +cleanliness +expertise +resourcefulness -+parking + bilingual +reasonable rates +++customer service Support this small business, you won't be sorry!

Mr. Pablo was able to install a new in the box Apple battery for my Apple 8 plus. The Apple Store…read moresaid there would be a month wait on the battery, that all the phone may not reboot, and that my phone was too old to get software updates. I updated my phone as recently as last week, it works perfectly, and now has battery function at 100%. I was able to come in on the same day as reaching out to Talk Amigos as well. I appreciate the amazing customer service, professionalism and quality of the work. I am also glad that getting service here means that one is treated fairly (no Woman Tax) and with respect. He does not try to upsell one into purchasing a $500-$1000+ product that one doesn't need or want. This was my second time getting great service here. The first time was during the Pandemic in 2021. I hope they stay in business for many years.

I needed an iPhone with a service plan - so after doing some research on service plans - I opted to…read morego with T-Mobile. What I did not understand - is the service plans listed on the T-Mobile web site - are not necessarily available in the physical stores. I had stopped in to this store earlier in the day - and talked to one of the sales people. I shared that I had a brand new iPhone in the box - and that I had looked over the plans on the web site - and had questions about a couple of the plans before I selected one. In this case - the Magenta Over 55 plans are not available via the stores. I told the sales person I needed to run home, grab the iPhone and the service plans print outs - and that I would come back and purchase a plan. So the sales person should've told me at that point - that some of the plans listed on the web site - were not available to purchase in the physical stores. I came back about 30 minutes later with my stuff - and the guy proceeds to tell me the plan I wanted - is not available through them. I responded that that information would have been useful when I was visited earlier. So I went home and purchased the service plan I wanted and provisioned the iPhone from home. Thanks for wasting my time local T-Mobile Store... #TMobile

T-Mobile has the worst customer service. Reps lie about bill adjustments, leave me on hold for 40+…read moreminutes, and ghost rather than being upfront. Then when I called back someone said transferred me to a supervisor but transferred me to a none existing line. Save your self time and stress. Avoid T-mobile. Btw This is on line customer service not in the store.

I had an outstanding experience at this Verizon store thanks to Varun and Arjun…read more Varun handled most of my visit, and his attention to detail was exceptional. He walked through every part of my account, made sure all of our data transferred smoothly, and helped optimize a plan that fits my family perfectly. What impressed me most was his integrity. He never rushed, never pushed anything unnecessary, and made sure every choice truly served our needs. It's rare to find someone who combines technical expertise with genuine care, but Varun absolutely delivered. Arjun was also fantastic--friendly, knowledgeable, and supportive throughout the process. Together, they made what could have been a stressful upgrade feel easy and seamless. If you want a team that's patient, honest, and committed to getting things right, this is the Verizon store to visit. Highly recommend.

Horrible experience. Waited for 45 minutes just to trade my phone in. DO NOT GO TO THIS STORE,…read moreliterally any other Verizon store is better than this one. The workers here do not give a fuck about service.

I crushed my pixel 7 a few days ago. Broke the screen at least. I've never tried a phone repair…read moreplace before. A water treatment guy came to my house for maintenance and i asked him if he knew of anybody for cell repair. He pointed me to Alibaba's after a good experience he had there. Alibaba is very nice and personable. He gave me a quote to replace the screen. I accepted. A little later it was determined that the new screen would actually cost more but he kept the price the same. He told me he had the new screen in stock and he would call me later on the day with a status. He called me. The new screen did not work but he said sometimes nes screens are defective. He ordered a new screen which came the next day. He called me to let me know he installed the 2nd new screen and that i could pick it up anytime. I did an hour later. The phone was in great working condition. He did not budge on his original price. I will definitely take any repairs to Alibaba's again in the future and spread the word to anybody else i need. When you enter his small repair shop, look around and meet him, you will know that he is totally dedicated to his craft and has been for many, many years.

This gentleman runs a top notch electronics and phone repair shop. We are repeat customers and he…read morealways remembers his customers and is very personable. He has a high degree in quantum physics so he knows what he is doing. Replaced my girlfriend's full front and back of iPhone in 2 hours. He even threw in a free screen protector and gave us a discount while sticking to the top notch materials. Excellent value!

Hussein is one of the most friendliest people in the world to work with, and he has earned my…read morebusiness switching from Att. Veteran approved and discount. Great! Do not hesitate to come in and chat with Hessein. He will give you one of the best cell phone buying opportunities in 30 years.

Do not buy screen protectors from Verizon. They cost about $70, and mine lasted less than two…read moreweeks. I later purchased a screen protector on Amazon for under $40, and it's lasted me two years. What they don't clearly tell you is that their "lifetime warranty" isn't really free -- you still have to pay a $10 shipping fee each time. For that price, I could just buy another protector elsewhere and still spend less. On top of that, the customer service was disappointing. The staff acted like I needed them more than they needed my business, which was frustrating and unprofessional. I won't be buying accessories from Verizon again.

Dropped an iPhone off to get the screen replaced. Took less than 2 hours and looks and works…read moreflawlessly! Friendly and knowledgeable people here. Highly recommend!

Took my laptop to u break it in Gainesville, Virginia and they were so patient and expertly helped…read morefix my laptop right while I was there. Would recommend them highly. Have used their services a couple of times and always been more than satisfied.

WORST PLACE TO BUY A PHONE! Girl at straight up LIED to wife and I are dishonest and complete…read moreSNAKES! Worst idea to buy from them even worse is trying to get them to help after they "get you" don't try to ask for manager he's even more sneaky! Do not go you will be miserable and stuck like my wife and I are! Can't say it anymore these people are snakes and scammers.

If I could give this store ZERO stars I would. I had the worst experience today with an employee…read morenamed Jimmy. I walk into the store at approximately 12pm. I saw three employees in the store as I walked in, one employee stood up to help a couple that walked in before me. After standing there for a minute or two and seen two employees talking behind their desk I walked up to them and asked if someone could take the time to help me out. From the two employees, a male and a female, the male (named Jimmy) stood up and says, "I'm not in the clock but, I guess I could help you." I told him, I'm about to purchase 5 new phones for my company and I am about to make this worth if for you. Jimmy didn't seem very motivated to help, instead he was very confrontational and rude. I was ready to purchase 5 new note 10's for my company. After four minutes I walked out. Thanks to Jimmy this store just lost a huge sale. I am headed to AT&T in Leesburg. My advise here to AT&T managers would be, train your employees to be great sales people, friendly and welcoming. This type of attitude isn't adequate for sales. Jimmy, get some training and be kind and courteous because if you make potential customers feel important they are more than likely to purchase anything you sell, even if it's a bit out of their spending limits.