There's really no point in waiting in line before the store opens if customers aren't being helped in the order they arrive. I came in with a quick question about my Disney+ account, but three customers who arrived after me were helped first because they were only picking up modems through the express process. I understand that express pickups are designed to be quick, but it was frustrating to watch multiple people who arrived later get served ahead of me. Customer service should prioritize people based on arrival time, not simply on who can be helped the fastest. My request would have taken only a few minutes as well, but it apparently didn't qualify for the same priority. The process felt unfair and made the wait much longer than it needed to be. read more

There's absolutely no such thing as a good ISP but Comcast has gone so far downhill these past 20 years that there's absolutely no reason to continue paying them twice as much for half the service you can get from AT&T fiber. It does not matter what department you call, you just get some mentally challenged phone drone in the Philippines who says the words "dat wan" (that one) every ten seconds for no apparent reason. They won't solve your problem or escalate it to anyone who can. They just keep saying "dat wan" over and over and over and over. This will infuriate you enough to drive to this godforsaken "store" and you will then get to experience the exact same treatment in person. I just canceled my service and requested that they remove the cable drop from my house as I'm having the rotten siding it's attached to replaced. Their response was "so about dat wan it will be ayt hunned dalla for dat wan so you wan dat wan?" Took them down myself with a $30 pruning pole so what about that one? You like that one? What about that one? read more

NOT a good place to deal with..lazy workers they dont care if theres a lot of people waiting..they like chit chatting instead of doing their job and to keep the business moving. read more

Customer Service Rep at the first desk was rude. Luckily the CSR that helped me was better. I was closing my account. I brought in a box of 5 devices. The CSR just scanned one and closed the account. on the receipt it listed only 3 device serial numbers. I asked how about the others in the box and was told no it's done. I asked can we double check because I have 5 devices but only 3 are on the receipt. he said you can do that and walked away. Turns only 2 serial numbers matched, and the others device serial number he could no longer find because he said the account was closed? so ended up taking pictures on the serial numbers.. just in case read more

The store is fine was in an out to drop off equipment. No issue with customer service other than they are drones. So disappointed with the information. When I moved out of the area was told by several CSR that, due to moving out of an xfinity area would not be charged the early termination rate. When I went to pay the remaining bill looked at the upcoming charges, and there is an early termination fee. The rep, when first reading the statement, said that if moving out of the area, the termination would be waived. After discussing this, I asked her to read again, and she read a different statement. So disappointed with this company. Service is okay, but the billing is gauging. read more

I had an unexpectedly great experience at this Xfinity Comcast store. I only waited about five minutes before Sabrina called me up, and she was fantastic. She walked me through all my options and promotions and got everything sorted out in under 20 minutes total. Honestly, I've never been in and out of an Xfinity store that quickly, and it was refreshingly smooth. Kudos to the team! read more

Didn't appreciate the rep selling me a streaming package with Netflix and a few other things when I just disconnected wifi with them, knowing full well, we couldn't view it on the TV anymore. Rep was friendly, yet not very helpful in explaining anything. I had to waste another trip to the store to get if off since online help was useless. Will be glad when we can completely get rid of Comcast/Xfinity services. read more

Pretty good service. The Agent was nice. She saw I was paying a lot for my internet on an old plan and got me into a new deal that lowered my bill and sped up my modem. Only complaint is the wait was a lot for what I was there to originally there for, a Modem return. read more

Needed to make some changes to current plan. Wait was short and was greeted by Saleem. He was very knowledgeable, friendly and helpful. He was patient and answered all my questions. Now have a better WiFi. Thanks, Saleem! See you in 2 years. read more

The staff here is the worst I've ever seen. Impolite, unhelpful. I had to ask them questions and come up with solutions and they only acted as additional blockers. This branch made me want to switch away from Xfinity to another Internet provider. Either close this branch or put it under new management read more

I had never had a positive experience with Xfinity until today. I decided to go into the store to open up a new account instead of paying $15 for shipping the equipment and had the pleasure of meeting with Andrew. He was really kind, helpful and knowledgeable. He definitely was not a pushy salesman! If my experience was like this all the time, I wouldn't hate on this company. read more

I was next in line, I got called, I told one of the workers the situation because I wanted to trade in a phone. I said,"I'm here to do a trade in but I'm not a primary account holder but am on the account" so I can do such things as trade ins, etc.. without the primary account holder. The mid age gentleman refused and just said you need the primary account holder which was not true at all as I contacted support and the employee at the store lied. So obviously he was too lazy to not handle a simple transaction. So unprofessional and where does management find incompetent people like him. read more

I am not saying all of staff are bad costumer service, but the one who help me did nothing at all. In his eyes, if you're not buying shit, he has no time for you. I am a new costumer for Xfinity service, he basically dismisses me telling me I should just follow direction. Disputes of if I keep on telling him your site isn't working, the reason why I am on the store .finally he tried and ended the site isn't working. You see he wasted my 1 hour time where. read more

Very disappointed I only had internet only. I sign up for a tv package popular tv added streaming service 2 tv boxes total with taxes sports tv fee $180 went to pick up boxes gave them my phone # and they wanted me to approve by text... price went up to $200 plus tax and I even canceled my Netflix. They were not even trying to help me even said it must be a glitch. The most corrupt tv service can't wait to find an alternative read more

If you have Xfinity as your carrier and need assistance, I would not recommend going to the branch at 153 A Serramonte Center. The staff there were very sarcastic , ungrateful, impolite ,rude and arrogant--especially the man wearing glasses, the blonde-haired woman, and the person at the check-in desk They showed no respect & consideration for a 97-year-old woman. Shame on both of you !!! read more

After spending an entire day on the phone with Xfinity I was ready to cancel my whole service. Total incompetence. Very little knowledge from the staff on the phone. Went in to the store in Serramonte and met with Saleem. He knew exactly how to solve my problem and helped me out. He is a valued employee. Thanks for calming me down had solving my problem. read more

I came here seeking the trade in promotion deal and was helped in a timely professional manner every single time. They did not let me leave disappointed. Do not understand why this location has such low reviews. Keep it up guys. read more

This month TV, Internet and Phone bill is $9.07 more than last months due to increases in the Franchise Fee and Public, Education & Govt Fee. I am in a contract with Xfinity and cannot change the terms. If I do, I will have to pay a penalty. While Xfinity does not have to abide by the pricing that was in effect at the start of our contract, I do! I will be terminating my contract and relationship with Xfinity as soon as I can. I do not recommend under any circumstances. read more

We're very very disappointed and frustrated about our service. Since we switched from San Bruno cable to Xfinity. We're having a lots of issues with our internet connection. I've been calling too many times to resolve this issue. And I keep getting a robo call which is keep hanging up on me. I need a live person or manager to talked about this issue. And I've been switching devices for 4 times so far. We started at 300 mbps. Then we upgraded to 1000mbps so we can have faster speed. But unfortunately we don't have any internet connection at all and it's very frustrating because my kids at home and I work from home and it affects my ability to work. I hope I can get some response as soon as possible. read more

One of the worst experiences. Walked in and just wanted to buy an extender. No one greeted or asked how they could help, once I approached someone they told me, oh you have to wait in line and have your name called even if it's just to buy something but no one was there to take my name. Staff was disinterested in delivering any type of service. This is the exact reason why I am hesitant to use their mobile services. read more

Good service from the moment I checked in to when I got help. I would recommend this location. I looked at previous reviews and most review that were poor seemed to be focused on a Comcast policy versus this specific store. read more

The person helping me was very thorough. My mother is paying astronomical price and it's because she has adapters on five TV's. I just learned yesterday from my son-in-law that smart TV's don't require them. My mom did own a tube tv so yes, one tv required one. Needless to say, after searching her account, the young man directed me to the department to handle folks unhappy with the service. I'm leaving Xfinity because of the cost of doing business. I'm going to save my mom almost half of what she currently spends by streaming her service. I said maybe regarding telling others about Xfinity, because of the service vs one salesman/technician showed me. But not enough to save this account. read more

The employees are Rude, and Technically Know Nothing about cellular communication !! When I asked them to contact Xfinity's ( Comcast) Central Information Hub -to find out about; "why my IPhone wasn't responding on their Network".... **They said they don't have any phone numbers for Xfinity's/Comcast's technical department.....and couldn't help me ! ...most of the employees were playing games on their iPads and cell phones - The rest were watching videos. !!! read more

Parking was crazy today. We had to get cable service because Xfinity bought our city's cable service. You can't bring the cable boxes home to install yourself. We made an appointment for next Friday at 9 am. After coming home, my husband looked at our account. Our install is on Friday but 3 hours later. The phone number, which the Xfinity person repeated, isn't the same so we aren't getting any text messages about the install. Definitely not a good start to this relationship-and if this is any indication, it won't last long. The guy assured us that we would have tv until next week but I don't have any tv right now and I'm assuming there won't be any until the install. read more

I stopped by Xfinity stressed, rushed, and running late on errands. I thought this stop was going to be added on stressed but the customer service and help I received was great and took out one less worry. Check-in person was welcoming, and Saleem helped me with a new account issue quickly and went went above and beyond. read more

Bought a phone at the Xfinity store and they told me it was returnable before 14 days. When I went to return it after 6 days they told me it wasn't returnable because I paid it in full. Called Customer Care and they sent me a waybill. Went back to the store again to turn service on my old phone told me I had to wait for a simm to be sent to my house. Waited 5 days before it came with no phone during that time. Went back to the store again because they shut off my wife's phone during the process. She had to go to the store as she had no service and the rep went to the back (where they had then all the time but made us wait 5 days to get one sent) and brought out a simm to put it into her phone and changed her # and her plan, which she didn't want. Limited knowledge of each rep and they lie to you just to get you out of the store. read more

Great service. We received a thorough explanation so set up was easy when we got to our new apartment.

SALEEM! He was able to provide such patience and service to us. He is so nice and very thorough with waking us through our request. We previously went to stones town and the girl that had helped us was not very professional or heavy on customer service, also found out that she did not place a cancelation on my service when requested. Saleem on the other hand made sure everything was good! Thank you! read more

My husband and I came in on a Monday morning to receive help with setting up new services. I was immediately welcomed by an employee and my name was added to the waitlist. It was quite busy for a Monday morning but my wait was about 15 minutes. I was helped by Jose who had us in & out in less than 20 minutes. He was super helpful, friendly, and knowledgeable! Upon leaving, the employee at the front remembered my name and wished my husband and I a great day. We had a great experience and are glad we chose this location! read more

Semhar manager I got fortunate when I walked into the location was not that crowded that day. As I walked in, I received a greeting and a pleasant request to wait a few minutes. After 3 or 4 mins Semhar, the manager, asked me how she could help me. I was there to drop off the old equipment and get the upgraded one. She said let me help you and got the new box with me. She was very polite and professional. She sat beside me and asked if I could install the new box. She started explaining to me which wire goes where and how I could do it by myself. Honestly after she showed me, I felt so confident, and she gave me her card, so if I need any help or have a question, I can call her. I was amazed by her professional attitude and admired her focus on good customer relationships, which are not readily available these days. Xfinity is lucky to have these workers who can help customers with their professional work. Thank you, Semhar hope to see you soon. I really appreciate your help. read more

XFINITY Store by Comcast - Meanwhile when you waiting let's do shopping - Television Service Providers Near Me - Daly City, California

So I called the one 800 number, spoke to a representative and it turns out my equipment was old and needed to be replaced. They told me they could send somebody over to do it all at no charge, have it shipped to me and return my old equipment or I could go down to the store with my old equipment and get new equipment. I decided to go down to the store and do it today. When you walk in the store, try to stay at the door area. Somebody will come by, check you in and you'll wait for service. I sat down in front of this big ass TV and enjoyed watching soccer for a little while. There was also remote control there and I think I had an option to change the channel if I wanted to, but didn't care enough to. After about 10 minutes my name was called and I was served by a true friendly and helpful service guy. Before I knew it, I had all my equipment and I was out the door. read more

XFINITY Store by Comcast - Watching TV while I wait. - Television Service Providers Near Me - Daly City, California

I wanted to recognize Staff (Andrew) who acknowledge my presence upon arrival Greeted me and ask for the purpose of the visit Andrew listened and understood my immediate needs Andrew replaced the equipment I needed and graciously ask me if I needed any assistance in installing the new box I thank him for his help Really professional, Courteous and friendly Thank you Andrew read more

Adrian, Tiffany, Jessica all need to be removed from their positions. They refuse to work with customers nor show empathy. Specifically they insinuated that I was trying to commit fraud instead of giving me solutions to my specific issue. I had gone in a few days prior to sign up for service, double checked that the previous tenant cancelled their account, was told Xfinity would take care of contacting them if there's a balance due or equipment to return. Went home and enjoyed internet access for two days, on the third day I find my service is suspended and turned off because of a charge that flagged the address. I was called a "high risk" probably due to the color of my skin as I have no other reason to believe they would need to refer to me like that, so that balance had to be paid, and was told that "we don't allow you to just sign up and not pay the balance due" as if I had signed a contract with them prior to my visit. When I asked Jessica (who identified herself as the store manager) for a contact to share my experience she was hesitant and told me a gentleman by the name of "Adam" was their rep, I asked for a phone number to contact his office, she refused to give me that I then asked for his email which she provided however I have yet to receive a reply. I then wanted them to confirm the contract that I had signed on Sunday but refused to provide me with a copy. Xfinity needs to do better. read more

XFINITY Store by Comcast - Rude and told me "I don't know why you want to speak to my supervisor they're just gonna tell you the same thing" - Television Service Providers Near Me - Daly City, California

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Come to this place to pick up my device and employee have attitudes also it's a DMV service.super slow motion and telling stories then working.waiting 45 mins for small businesses read more

I'm writing a review for my mom Eleanor who is a Senior citizen and who went to this store on Friday and spoke to Amir Abbishi and he listened to my moms concerns about the box she tried to hook about and was kind and patient with her (not like the coworker next to him , who kept laughing behind my mom !) jerk move ! Amir was amazing to my mom and I thank him for that ! My only hope for this post is that the company takes to heart what my mom saw of the other guy and to this as a training lesson to make sure they talk to all the employees at all your stores! I'd give 5 stars to Amir but 1 star of the feeling my mom felt as she left your store knowing another salesperson was laughing behind her back ! Upset customer read more

I came to the xfinity store for a wifi booster that I wanted same day. Great news, they had them in stock, right in store, I'm an Xfinity customer - awesome! Can I pay for it? Nope. Can anyone just let me buy what I came here for? Nope. "Ma'am, you need to put your name on a list and wait to be called." Fifteen minutes later after hearing everyone infront of me ask numerous questions about their WiFi, mobile, etc I still can't walk out with the product sitting in my hands. read more

Horrible service. They don't actually know how to give a refund for your current iPhone. Do NOT buy an iPhone from them! I eventually had to return my old iPhone to the Apple Store to get my trade-in. Xfinity lies & tells you they will give you a trade-in value. My rep said they have never actually done that! read more

Their phone system sucks. Cant get help Switching to t mobile good riddance!!!!!! Ive even tried texting they over bill so friggin expensive read more

Outsourced horrible customer service where agents are clueless! On phone with someone on 2/12 "clueless" must have repeated his conversation 3 times, I finally told him to stop, he was not able to help! Today called customer service to get a 4k box, the agent was on the phone for about 20 mins or so and could not figure it out. I told her I could go to the store, however I wanted one shipped to me. How hard can it be to order a box???? Goodness! Better training is required all the way around! We pay lots of money to have your services! Very unhappy customer! I would surely give you some negative stars, too bad that's not an option!!! Do better!! read more

Terrible. Reception is miserable. Pricing expensive. Service is miserable. If there is another company serving my area I would switch right away. read more