On their web site, Comcast does not provide a total price for service prior to the customer agreeing to pay the total price for service. Katz asks, "how much are these taxes and other fees? The information is not available on the web site." A Comcast telephone sales girl replies, "I don't know, maybe $5". A different Comcast telephone contact suggested visiting my local store. Xfinity.com shows a store at 699 Ponce de Leon. There is no store there! When advised of their missing store Comcast replied, "we don't have a store there...we don't know anything about that". THERE IS NO STORE AT 699 Ponce de Leon! read more

Its easy to see why Comcast gets the worst customer service scores of any provider. I have tried for 3 weeks now to UPGRADE my service. I am simply trying to get Starter Doubleplay. The first online try I selected the service, went through the process and waited a week. After contacting Comcast they said the order never went into the system. However, the online ordering does not show the option any more so its obvious that something broke in the ordering process. Second / Third times I tried to contact comcast and get the same price/conditions I ordered online. Both told me two separate stories and different price points and terms. Consistency leaves something to be desired. Nice bait and switch tactic . Fourth time I got someone that kept telling me I was not a customer and they could not help me with new services. I would say this is the most frustrating experience I have had, but unfortunately it is on par with all calls to Comcast. UPDATE (10/30) - Still horrible customer service Despite my resistance to changing anything with comcast my wife asked me to upgrade the service. It took more than a month to get the service switched over to switch over to the Doubleplay service. First the website messed up and did not take the order, but since it was stuck in the system so I was no longer able to order online. I tried both chat service and calling in 4 times over the next month with varying stories and pricing on each call. I refused to give in to the bait and switch tactics of Comcast of raising the price over what the website offered, sometimes up to 20% of the price. Finally I got to someone that was able to give me the same pricing that I originally signed up for online. So I went to the store to pick up the X1 system to replace the antiquated Comcast system I had before. The store experience was very good. They had the information in the system, where able to get the hardware for me. Where very polite. After I got the system home I called to get the new X1 activated. Call 1: Activation (20 min) - Rep did a good job working through the activation process. However ALL stations stated that I needed a subscription to see the channel. We rebooted manually and through signal a couple of times. Call 2: Tier 1 support (40 min) - Rep did a pretty good job. However, I had to complete re-authenticate the information and explain the situation again. Must have rebooted (manually and through signal) just under 10 times. She made one back in change supposedly during this call. Call 3: Tier 2 support (30 min) - Rep was ridiculous inept. Whatever script they where reading from should be completely thrown out. 15 min in I had to ask that they go back through the notes. After they did that I still had to explain multiple times what the issues where. He asked me the same questions over and over again. Of course like all the others we rebooted another 5 times (you seriously need to figure out better ways to troubleshoot). I had to demand a tech be called and the Tier 2 support rep did not seem to want to do it. I guess not having service is acceptable solution. It took me over 5 min to get him to submit the case. And of course another useless troubleshooting script, which of course required.... A REBOOT. The agent after submitting the request for a field tech, tells me the only time they have available is mid day on Saturday (two days away). I explain that is not going to work as I am not in for the next few days personally to let them in and I had all day Friday (the next day) to take off work and wait for them to fix there issue. I had to request for manager escalation Escalation to manager: The Tier 2 agent hesitated and tried to deflect escalating this case to his floor manager for far too long. Once the manager got on I got the same run around. He stated nothing can be done unless it is more than 3 days out. First of all if that is the case a customer should be provided with immediate refund of the days lost. Remember I had working service before I started this process. I informed the manager I was not here to let the tech in for at least the next few days and then some. Therefore my household will be out of service for more than 3 days and that I wanted the tech here the next day (Friday). He said he called dispatch and they denied the request to get me service. The Manager then agreed that they will refuse any service for at least the next 4 days due to Comcast's policies. Now I will need to take off sometime next week and my family will be out of service for at least that long. I want a refund for the time lost and aggravation and want a tech immediately dispatched to fix my service. Once again, HORRIBLE customer service. This should have been an easy connection and service upgrade yet here I am again without service, and unable to get Comcast to work on the issue. read more

**This is not a review for this particular location, which I believe is probably equally horrid, but for the overall Comcast customer service experience. I did not see general Comcast customer service on yelp.**** Like many Comcast customers, my relationship with Comcast is a long and tortured one. There are a few things that I believe I would find more pleasurable than speaking with Comcast customer service. These include: battery acid to the face, having a limb cut off with a rusty chainsaw, and poking a hot metal rod into my ear until it hits my brain. Why is the experience so painful and soul crushing you ask? Well, to shed some light on the situation, let's review my latest experience with Comcast. I made some changes to my plan recently, adding some additional channels for a guest that was staying at my place. No biggy, I thought, until I got my bill. It was about a hundred dollars higher than I was expecting. Whatever, I thought, I think they would have some rational explanation for it. However, I wanted to research the matter on my own. I tried to pull up the bill on the website, but was told that I had limited access to my account. I was unsure why I had limited access but found it very annoying that I couldn't access my own bill. So, I called customer service. The girl who answered the phone had an accent, but I understood her for the most part, which is atypical. She greeted me friendly enough. I tried to explain the situation to her. This is where it all quickly went to hell. Every time I began talking, she would interrupt me. Me: "I am trying to access my account..." Customer Service Rep: "William, hey William" Me: "Yes" CSR: "William, so William, ... William you are trying to reset your password." Me: "No, I am trying to access my account and..." CSR: "William, hey William....you are trying to access your account but you have forgotten your password. Is correct that?" Me:"No...No that is not correct. I am trying to access my account but it says I need a security pin which I do not have..." CSR: "So, William...you are trying to..William...Hey William...William...you are trying to access your account but you forgot your password. Is that correct? ME: "No, I am trying to get my bill and it says I have limited access and I need a security pin" CSR: "I'm sorry William...William....William...I can't help you with that...so, I am going to transfer you to a different department that can help you with that.." Me: "If you have to." CSR: "William. Thank you William. William, I am going to transfer you.." Telephone: "Static..static...click, click, click..and ... Dial Tone." Line disconnected. This is only one snippet of conversation in the totally incompetent way they have handled my situation so far. I finally got to tech support and he was unable to help me but opened a ticket for me. I actually did get a representative call back which shocked me. He droned on about why I needed a security pin and instructed me to go to the Comcast office to pick up a voice modem for my telephone service. I told him to hold on a second, I wasn't going to go down there and wait in line for a service I don't need. Plus, I already have a modem. He told me he would transfer me to customer service so I could drop the telephone service. This is his failed attempt at a transfer: telephone: "static.static...garbled noise..no sound...no sound...click, click, click...dial tone." Call disconnected. I'm not saying that Comcast disconnects people and does not answer calls for people who are trying to downgrade their service, but it sure does feel like it. This is extremely frustrating. So when I was actually able to talk to someone about canceling my phone service, it was another frustrating experience. She was adamant that I needed the phone service. It felt like I was trying to kill her first born child the way she pleaded with me to keep the service. I had to bite my tongue because I know Comcast trains her to do this, and it's not her fault. But the whole time, I am thinking, I really do not need phone service. It is the year 2014 and cell phones are a perfectly useful way to communicate. Landline service is truly going the way of the dinosaur and you look pathetic trying to hold on to a relic of times gone by. Anway, a couple of chat sessions with a representatives on the Comcast website has ended with another ticket being created and my concern unresolved. The chat was equally frustrating, but I will not beat a dead horse. I began praying recently to Google. I pray they bring fiber optic internet service to the Atlanta area. Really, I would like them to cover every square inch of the United States to give big, bloated Comcast a run for their money. Peace. Will read more

Comcast is generally a word that elicits strong responses from people. Generally negative responses. I have had a long on and off relationship with Comcast. Comcast bought out AT&T's broadband cable modem service in 2003. Georgia has long suffered from a lack of many choices as far as broadband goes. Comcast, for me, has had some good qualities and some bad. When their service works, it works well. They have great speeds that have generally killed their competition (AT&T U-verse offers similar speeds now). Most people do not need the higher speeds, but I am pretty anal when it comes to my Internet speed. Now the bad part about Comcast: dealing with a Comcast employee. I do not think anyone, anywhere, ever has had a positive experience calling Comcast. Their tier one support's level of competence is on par with Sarah Palin's understanding of two syllable words. You really need to be sitting down and have a lot of time to spare when you call. Their actual technicians can be hit or miss. I have had some really knowledgeable ones and some guys who had no idea what HDTV even was. So I mainly wrote this for the same reason I wrote my review on UPS. So many of the reviews here are based on one bad experience. No, Comcast is by no means great, but when their service works, it is pretty good. This is a good example of what happens when companies get too big. read more

Tired of my bill going up, then down, then back up again. Just want a good product at a fair price. Our bill jumped up to 240.00 with no notice given. Charged us for equipment we didn't have. The internet service is good, just not worth the price they charge. Their service is beyond awful. read more

Absolutely, positively the worst customer service I have ever encountered. I won't go into the details, but the past 3 times we have had to have a technician come to the house for service, the following was an example of Comcast's "quality" customer service: 1- uneducated people on the phone who do not understand simple concerns and who cannot answer simple questions about services provided 2 - miscommunication, or NO communication between departments 3- work orders getting "lost" in the system 4 - technicians being hours late for service appointments (today they were 7 hours late for my 8am-10am service slot) or just not showing up at all 5- equipment failing within 24 hours of installation 6- I have been hung up on at least half a dozen times (and it wasn't because I was yelling or rude) 7- technicians show up with wrong work orders 8- Comcast customer service is trained to tell you what you want to hear, but they never follow through on their promises, and will keep passing the buck until they disconnect you while on hold I have lost countless hours waiting around for them to show up or dealing with them on the phone. They are awful and I cannot wait to cancel all ties with them! read more

I just have to update because I think this is hilarious. I set up my Comcast account in 2009 and had just a stupid amount of problems. The most perplexing though was always the mystery modem that I never owned, that they insisted on charging me for. I finally just paid for it and moved across the country just to get comcast out of my life (okay there were other reasons for the cross country move). Randomly in the mail, I get a check from comcast in the exact amount I paid for the mystery modem. No explanation. I guess it only took them 6 years to realize there was a mistake on my account. read more

I. Can. Not. Stand. Comcast. After a year, I still don't have cable working properly on my tvs. Did you know that they had the audacity to charge me $50 when they had to send a service person out because the cable NEVER worked properly. How is that my fault? Are they serious????? I. Can. Not. Stand. Comass. read more

I haven't even got my wifi to start working or paid my first bill and I have already had three issues: 1) they charged me the wrong amount for my package that was in my shopping cart online and claimed that I had to activate my wifi for them to change it but they didn't guarantee a change in price to the one I ordered online 2) sent me a defective modem 3) then went to the Alpharetta location to return my modem and they gave me one with missing chords and was unable to connect to the Internet again I was told someone was coming out today to deliver me the necessary parts but the guy lied to me and just shipped them. After almost an hour on the phone I am finally getting someone out here with a 4 hour time window of when they will give me a call to set up. Worst customer service ever and I feel forced to use the worst company ever because it's my only option. read more

Comcast is the worst organization when it comes to customer service, be very wary! Choose ATT

This is the worst service on the planet!! Constantly freezes up and loses connection. I'm completely fed up...

First let's talk about being lied to four times by the sales department and customer service. They told me that my modem would come in 48 hours it actually took 72 hours. Second lie I requested a call back from Customer Service no one Wednesday it's Thursday I still have yet to hear from anyone. I got the prepaid Internet and can't speak to a human being to get help with setting up my Internet. By far the worst customer ce read more

I'm in Waldorf,md visiting and to my surprise the whole area has Xfinity wifi. I'm staying at Laquinta inn. Slow free wifi 2 mbps. Yet I'm blazing at 20mbps due to businesses in the area that have xfinity. My son has his lead pad sharing photos with other kids attending event. And my better half is catching up on shows She preset at home to record. But we're miles away watching from tablet. My rental has wifi why??? Cause I linked it my device which has Comcast. Hate on it's either u want it to work for you or ya'll just pre-historic don't let 2020 hit Cha in the butt. Keep up! Let me get back to my shows #xfinityTVGo App read more

Xfinity Store by Comcast - Everywhere #xfinitywifi - Internet Service Providers Near Me - Atlanta, Georgia

The beginning of the end was about 6 months ago. After years of being a TV and internet customer, I got a call from Comcast offering to add a home phone line that would make my service cheaper due to the promotion that they were running. We'd been discussing getting a cheap land line now that we've got a little guy, so it seemed like a good choice. I scheduled the service call over my lunch break a few weeks later. They never showed, even after multiple confirmations of the appointment. They arrived 4 hours after the designated window and called to see if I could be there. When I explained that I could not, they apologized. A customer service rep contacted me, apologized, gave me a $20 statement credit, and rescheduled. And then it happened again... I got stood up. Only this time, I got absolutely no recognition from Comcast. Despite confirming my appointment twice during the actual window, I got no call later in the day from the service team, no call from customer service, nothing. Not even further telemarketing calls asking me to upgrade (so that was one plus...). So I broke up with Comcast this week. Enough was enough, and folks I trust told me about other providers who they prefer. I will say that the break-up was much easier than expected. The customer service rep didn't try to convince me to stay, just confirmed my account information and canceled it. There was some confusion when she attempted to find the closest location to turn in my DVR and modem... they system showed that I was in Fort Lauderdale (even though she'd just confirmed my address)... and then in Chamblee (close enough). I was able to use the website to find the best information myself... When I turned in the DVR and modem, the gentlemen at the location by Satay House in Alpharetta were VERY friendly. They took the equipment and gave me a receipt to confirm that my account was complete, all within 3 minutes and with big smiles. read more

Comcast is Thee Best Fastest Internet Sevice 300 GB a month Data Cap is fine with me The X1 xfinity platform is marvelous indeed please read more

Weve had them for almost two months. It has not worked from day one. We have called and chatted every week with no avail. The internet and direct tv always seems to have an putage no matter when you call. Morning noon night or 2 a.m. they dont k ow where it is nor how to fix it... so they wo t send any one out. But they sure as hell send me a bill for $510.Then they wanna tell me to cancel I have to pay the balance. Ill be danged!! They can sue me til the cows come home.... I still aint paying it. read more

I have always had a good experience at this store. The customer service is excellent and the employees have always helped me with making a payment or returning a cable box. There is a parking lot located in front of the store. It can be difficult finding parking due to ongoing construction. But I have always enjoyed my visit to the Xfinity store. read more

Well, there's not too much more that I can add that hasn't already been said... Comcast is the absolute WORST company when it comes to customer service and support. Holy crap! Undeniably awful. And that's saying a lot, considering the massive decline in the quality of customer service across many American industries. It's sickening, mostly because the Powers-That-Be at Comcast must know how poorly they treat their customers, and... they obviously DON'T CARE. If they did, they'd be doing something about it. But when I experience months of obfuscation and inept support -- costing me time, energy, and money -- and then I read/hear about the numerous, similar complaints from other customers, it is apparent that there is something seriously wrong with this company. Customer-facing, it's completely broken; facing inward, Comcast must be reaping massive amounts of moolah, in part from their monopolistic stranglehold on service-provider options, and also in part from the fact that they must snag a huge amount of money from erroneous bills and fees. I'm surprised that some enterprising young lawyer hasn't nailed them with a ginormous Class Action lawsuit. If one did, I'd jump on that bandwagon in the blink of an eye, and I am not a person who appreciates the overly litigious atmosphere in the U.S. But frankly, how else does a company like Comcast change? Anyway, I did discover one minor helpful solution: I recorded my last call to their customer service (legally, informing them of the recording). Guess what? I finally got my bill (mostly) corrected, after weeks of getting the runaround. A company like Comcast always tries to lay the blame on the customer. And although they claim to record conversations on their end, I have a hunch no one bothers to play these alleged recordings back. And even if they did, there's no oversight that would provide an honest review of the discussion. So I figured I'd turn the tables on them, and apparently it worked. Sad that this is what our country's telecom industry has come to... read more

Today was my first time in this location, and I was greeted with a smile by Bethany, and given the best customer service. She was able to answer my questions (no matter how elementary they seemed). I don't remember the second young lady's name that served me, but she was absolutely amazing! Ladies keep doing what you are doing. There's nothing like receiving exceptional customer service. read more

If I could give comcast -5 stars I would. My initial set up took a month and even then I had organge cable strewn across my lawn for several weeks afterward. It took me emailing the CEO to finally get everything straightened out. When you have to email a CEO to get basic services installed it says everything about a company. I'm now moving and the only reason I'm going with Comcast is that they are really the only player in ATL outside of Uverse who's speeds are much less. That said, I'm still on the phone and have been for over 1 hour. COMCAST SUCKS - how they stay in business is 100% beyond me. Oh, and they are great at the old bait and switch game too. Pathetic. read more

I really like this store. I wonder if the poor reviews might be more related to the company rather than this store. It was clean and sleek. I went around two thirty on a Friday and there was no line and I was in and out to return the router rental. They had a waiting area wherein I could watch a big screen he tv or else even Netflix. The employees were nice and even gave me the personalized suggestion of saving my receipt for returning the router since people have run into issues. It was an unexpectedly smooth experience. read more

It's hard for me to believe, but I'm actually coming to the (half) defense of Comcast. I moved out of their area about 10 months ago, but had really great service from them. My Internet worked. As I rarely watch television, I did resent their pricing structure that required me to buy their "package." What little TV I did watch was available over-the-air, and was particularly annoyed when the cable signal was converted to digital, making it completely useless to the oldish TV tuner card in my PC. They let me use my own modem. They arrived on time for the installation appointment. The one service call I had in 6 years of service went well - the tech fixed a bad connection and threw in a better splitter for free. I took a chance that it might work for me and let them deliver the digital converter box, and they did let me return it when it turned out to be useless for me (albeit after a 20+ minute wait in line). But I had solid, fairly fast Internet for around $50 per month, which I think is not a bad deal. They gave me a year of discount when I moved (I gave them a semi-true sob story about my increased living expenses after buying a house). I am tech-savvy, and had few tech glitches, but they never treated me like an idiot (as have Sprint and AT&T). All that said, Comcast has a virtual monopoly. AT&T is not a viable option in my opinion. We might benefit if cable/Internet were under the same basic system as our natural gas service, despite how contorted that system is. All gas is delivered by one entity, but purchased as serviced by several companies. Doubtful this will ever happen, given the political clout of Comcast, but the "free market" will not likely fix this problem soon (seeing as how other efforts such as Clear Internet could not compete). The solution might be Google Fiber, but even that is not yet financially viable. In the interim, it is helpful to approach Comcast customer service with some patience and tact. Use their support web site as thoroughly as possibly. Especially, remember that the employees you are talk to on the phone are humans, just trying to make a living, just like most of us. Despite the company deciding they can get by with a poor support and marketing strategy, the person on the other end of the phone is not evil. Well... probably not evil. And be thankful that you are a person well-off enough to be able to even consider buying cable! read more

I wish I could give them "0" stars! We have to use them for our homes in Georgia and Florida. Just today we had an appointment between 2 and 5 pm. At 4:15 someone called and said the technician would arrive at 4:50 pm. It's now 5:25 pm and no Comcast. In Florida we had to replace the DVR boxes for cable TV 4 times over 7 months. Then they asked if we wanted to keep this box over the summer at $ 5.- per. Month. What would make sense is to buy our own box which they don't permit or take the rented boxes between homes which they also don't allow since Each State is run separately. You try and get customer service on the line and you wait a ling time for a completely incompetent jerk who does not have a clue. We have been going through this same crappy service for more then 10 years and if you don't get the picture, I am fed up with them! They are the worst run Company in America. read more

Comcast as a company sucks! If you can find another Internet service provider, go for it!! I was kept waiting for two day to get Internet service installed at my home. To make a long story short, the CSR that took my order must have been dyslexic because she transposed my house number, which caused the installer to go to the wrong house. On top of that, she spelled my first name incorrectly; even after I spelled it for her and repeated my address to her at least twice. After waiting for two days and no install, I called to cancel the order and later that evening the installer shows up at my door. Since I really need Internet service, I allowed him to do the install. While he was here installing the Internet, I received an email from Comcast stating my installation was scheduled for May 6, 2013. The installer was here on May 3. I don't know how long I stayed on the phone with CSR's trying to find out when the installer was coming back. They would put you on hold forever long periods and I asked to speak with a supervisor, which never happened. One was suppose to call me back and to date, I have never received a call from a supervisor. On top of all that, I have VOIP and they only brought a box for Internet only. Now, I do not have a home phone because I have no place to plug my Ooma box. I am seriously unhappy with the lack of service from Comcast and when my six months are up, if not before; I will cancel my service with them. It is not a good service, they suck big time. read more

I have been trying to set up service for two weeks with no success!! They do not hold to the appts set and can't even look up orders placed online. They area joke and I can't believe we are limited to just one cable line provider. It's sad that companies can treat customers this way and have such bad reviews. read more

Its unfortunate that i have to actually dole out even one start to such a mess of a company. I suppose there is some solace that the days of cable is ending. I just move to atlanta a few months ago. My appointment was for last Friday when the guy came and said it all was good and then bolted. I has yet to work. I have spent hours on the phone and through chat and its an endless circle. The latest is that i was given a box registered to someone else (??) and therefore they need to send another one and will send over night (that was yesterday). Today the box actually needs to go to a center first and its being sent standard. etc etc. will be sending back or refusing when it arrives. The single worst customer experience i have witnessed since i can remember. But i "should have known" as the consensus is the Comcast is TERRIBLE. read more

This comment is generally about Comcast as an organization. The rating has to do with THEIR request to change out a cable box. Due to my work and travel schedule I chose the self install option, apprehensively. So on Labor Day I did it. Followed the relatively simple instructions and voila, no signal!!!! So after meandering through automated options I ran into Juanita who was very helpful. So who knew you still had to call to activate the box. But OK. and, voila, no signal!!!!! So, change this and that cable, reboot and voila, no signal!!!!!!!! Ah we must have sent you a bad HMD1 cable. We'll send a technician but not today because we have no times available. So now I'm left to take time off from work, spend extra gasoline and be without TV until it's resolved. Not a big TV watcher but for the amount of monthly charges you'd think; oops I'm sorry I shouldn't have any expectations!! I'm obviously frustrated I complied with their request, made it easy for them by self installing and still have to wait for a technician because they might have sent an "unreading" cable. Really? Doesn't anyone test stuff before you send it out? Kudos to Juanita and Pinocchio to Comcast. BTW my internet is also sporadic. I have no options other than disconnecting fro the modern world as the other providers have issues too. Insult to injury they just sent me notice of my upcoming bill. Can't make this stuff up!!! Moral of the story? Make them come out and change the stuff themselves. read more

Joeseph Punjabbi with Comcast agreed with me that the water in my main cable line ..... That they knew about a month ago....from the street may cause me to get 250 kps instead of 72 mps so they will have their crack team of independent contractors here tomorrow to run a new line maybe.....if they get their info in time and if its convenient for them. What the F is wrong with Comcast? I have been a customer for years! After months of bad service they are charging me for their outside line full of water.$75!!! Liars and cheats they are all going to hell including their undocumented customer service a holes! read more

Xfinity has the WORST customer service. Why does anyone do business with them including me? I have never had a good experience calling in to their service teams. They never follow through or deliver on what they say. In addition they charge way too much for what you get. I need to change providers and lower my blood pressure. The executive team at Xfinity should be ashamed of their end product and interactions with their customers that pay their large salaries for an inferior solution. Shame on you Xfinity. read more

I had expected a horrible experience based on previous dealings with the Brookhaven location. However, this store completely turned my experience around! Super nice and professional. Malcolm provided us with excellent customer service! read more

When we signed with xfinity they promised us the same plan with channels that we had with direct tv only to find out 2 months later that hbo stars, showtime etc are promotional and are not included in the package, customer service is terrible cant get a hold of a supervisor and they didnt do anything about it. Now we are stuck paying them $100 a month for basic channels.. read more

This company needs to be shut down and reorganize not only are me and my family being overcharged when I called about it I was called Bitch and hung up on my brother and his wife who happens to be a transgender was also called a faget and they told him he was broke and he needs to pay his bill we have no problems paying our bills you have a problem when you're being cheated and we called to tell them about it and ask them to explain it they get mad at us because we're not not stupid and and wants to know why it isn't adding up we get called out of our names I've been with them since 2016 and I have always had an issue with my bill not being incorrect and so have my family I will be making a post about this company everyday until something is being done read more

DONT GO COMCAST, they can and will ruin your credit for any unfounded reason without notice! 'CROOKS' is the best way I can put it. "Customer Service" never resolves you issue. I requested service and equipment which I never received, the only thing I received was a hold on my credit and &156t.00 worth of charges for service/equipment I never received that I am STILL disputing..as I attempt to purchase my first home. If you get a Ms. Callahan on the phone with corporate...RUN and bring a lawyer with you. This company is running itself into the ground and you can help them by purchasing service with an unaffiliated company! Good Customer Service= Publix, Chik-fila Bad Customer Service= Comcast!!! I never write reviews because I expect good service and smile and thank God I am in America when I do but poor service and customer service at that...THAT'S NOTEWORTHY!!! DONT GO COMCAST!!! THIS COMPANY DOES NOT HAVE A MONOPOLY UNLESS YOU LET IT...GO AT&T U-Verse or a small company. Comcast might look like the cheap choice initially but they are crooks that will falsify charges that will end up costing you DOUBLE GOOD LUCK! Paying Americans deserve better! read more

AVOID COMCAST AT ALL COSTS, YOU WON'T REGRET IT! Make sure that if you move to a new location that Time Warner Cable or Verizon is available for internet. You will not be satisfied with the lack of care that comcast delivers with its CAPPED USAGE. You may think that you won't go anywhere near the cap of 300gb per month, but if you stream any sort of videos, download anything, play xbox or ps3 online then you will exceed it monthly. They charge you $10/ 50 gb when you exceed the 300gb, avoid comcast at all possible costs, you will regret it. It used to be a fine company but now it is greedy, they say screw you and what you do on the internet, we want all your money. read more

I don't have time to list the amount of appointments they were a no-show for. i spent two days (8 hours each day) waiting for my installer. I got multiple calls and automated reminders about my appointment to push the time back or that the installer was held up and would be a bit late. I wasted a Saturday and a Sunday waiting for these people. if they had just said "we aren't coming" I could have at least gone about my day, but instead, I waited. I talked to six people, one who tried to sell me a long distance plan, rather than fix my existing problem. finally on Sunday evening I called and just said cancel it all. I don't want comcast anymore. I would have paid $120/month with comcast, but I will now be staying with AT&T paying almost $100 more. after I canceled, I received an automated message confirming my appointment for the following day. an appointment I NEVER made for a service I already canceled. I feel like this is all a joke or something....customer service just can't be this AWFUL. but it is, and Comcast will never get a cent from me, read more

I have had Comcast without interruption since 1995, and I can count on one hand the amount of times I have had issues with my service. My reception has always been great for the most part, and I really have no major complaints. I would say 19 years and about 3 problems is not bad. You have to expect to have issues at some point, but nothing major that hasn't been resolved promptly. We have had the internet and phone service about 7 years now as well, and without no major problems. I rent my wireless modem from Comcast, and only once I was without service for half a day. I spoke to technical support, who diagnosed my problem, and had me take the modem in the same day to have it replaced at no charge to me. The lady at the store even upgraded my modem for no additional charge. I had AT&T before switching my phone service to Comcast, and I switched to take advantage of a package deal that has saved me a lot of money over the years. I have read that people have problems contacting Comcast, but that hasn't been the case for me at all. Every time I call I'm usually on the phone with an actual person with 3 minutes. Customer service has always been good, and I personally have never experienced poor customer service or unprofessional behavior when I am on the phone with them. I have no issue and highly recommend them to people when they ask. Maybe I'm just lucky, but I enjoy my service and plan on staying with them for another 19 years. read more

Heads up to those going for an online deal through xfinity: DO NOT let them funnel you to telephone or chat services to "finish your signup." Economy Plus is set to be $19.99 for 6 months, $29.99 for 7-12 months, then regular cost. They completely bypassed the $29.99 months for me, claiming that since it was "set up over the phone" I was ineligible for the deal. It's bad enough you have to read the fine print to realize $19.99/mo for a year is a lie (which I had going into it and was expecting the rise after 6 months) but this was ridiculous. Xfinity is a scam. read more

Comcast is horrible!!! I had one modem because that is all you can have but some how I was being charged for 3 for over a year. I work from home and need internet its my lively hood the rep and me counted all the days the net went down at my place. My internet was down no joke a total of 3 months of down time over the course of a year with all the outages a rep there tried to give me a $50 credit ha!! so after calling and speaking to 3 different managers I finally got a total credit of $300 but I only got $150 at first of that $300 and had to call in several more timed to see why I didn't get my $300 I was promised...it only took 3 months all while service kept dropping and I'm paying for 105mbps and getting max 45 when it does work. Also there is a 300GB limit and once you're over that which I was because again I work from home as well as my roommate I was never told to change to business internet so I got a bill over 1k one month....needless to say the next day after that I switched to AT&T...who is really slow but better customer service. Last thing you can't believe the billing system every month I'd pay what it said on the site I owed and mobile app to a zero balance a day or two later I had reps saying I owed even more than that and they couldn't even explain how or why and that they never see on their end where it was zeroed out.....I wish we had charter in this area I loved them read more

I am so very disappointed in Comcast! I have been a customer for 2 months!!! The service is awful, my box has been out 2 times already! They received my payments and I still don't have service. In a two month time frame I have miss 14 days of service that I have paid you for! For a $49.99 Package, my monthly payment was $88.03 and I still don't have service! The representatives bluntly lie time after time and I am so tired of all these excuses and them not speaking English. I am actually wanting to speak with an attorney to file suit for non-service for as many days it has been when you have taken your payment out of my account. They are charging me for a service I am NOT receiving! The sad part is they don't care about us customers! Once we sign on the dotted line and that's simply ashamed!!!! If I didn't pay my bill they would cut me off, however, I have paid and I am not getting service!!!! I truly want to cut them off!!!!! I am a new customer and my money and time is just as important! Now I have to take off work to be home tomorrow when I had someone sitting at my house today! I am putting the word out "DO NOT" subscribe to Comcast! This experience has been just awful!!!!! I so regret my decision to give Comcast a try! read more

They called my number and realized there was someone before me in the line. Then they just called the other guy without telling me and let me wait for another 10 minutes until I realized it. read more