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Powder Springs, GA

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Atlantic Nexus

5.0 (6 reviews)
Closed • 12:00 pm - 6:00 PM

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9 years ago

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14 years ago

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10 years ago

Fast reliable service and friendly staff. They now offer DSL without requiring a landline which is great!

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Xfinity

Xfinity

(17 reviews)

I recently moved back to this side of town and needed to get my internet set up, so I scheduled a…read moremodem pickup at this location. Wrong move. I wish I had read the Yelp reviews before ever stepping foot in here, because I ended up back twice. The first visit, I figured it would be quick: hi, I'm with Xfinity, here to pick up a modem, thanks, have a great day. Instead I got roped into what felt like a timeshare presentation about signing up for Xfinity Mobile. I told the rep upfront I needed to get back on the road, but that didn't stop him. He pulled out a piece of paper, questioned how much I was paying for my service, then finally went in back to get my modem, all while I kept saying no thank you. He sat back down, brought up his manager, and said that since I'd signed up through a special package with a free year of Xfinity Mobile, it would really be best if I signed up today. I said no again. He then told me that if I declined the mobile activation, Xfinity was required to let me know they could add an extra $40 to my bill down the line. I said that sounded like a deceptive business practice, and he acted offended, saying "deceptive" was a pretty harsh word. When I asked when that charge would actually take effect, he admitted there was no set timeline, it could just happen at any point, and then tried to sell me again. I finally said I just needed the modem, thanked him for his time, and walked out after about 20 minutes. Round two came when I had issues with the Xfinity Mobile app. I did the usual troubleshooting, called customer service, got escalated to "the highest level of tech support," and was given a reference number and a promise of a callback. Three weeks later, nothing. I called again, sat on hold for 30 minutes, talked to a rep, got put on hold for another 15, and was then told I'd need to go into the store. So I did. There were at least seven employees, four people being helped, two more in line, then me, then a ten minute wait, then three more people behind me, then another five minute wait, all while three employees stood around doing nothing until someone finally suggested checking people in so the line, which by now stretched out the door in the July heat, could actually move. Once seated, I was called back fairly quickly and explained the situation. The rep said someone else would need to help me. Thankfully it wasn't the same guy from my first visit, though he was working that day, which made it almost funny when the rep I was talking to while waiting tried to sell me Xfinity Mobile too. When I pointed at him and described my earlier experience, she basically called him a liar, since Xfinity doesn't actually charge you for skipping the mobile package until a year after you sign up for service. The second rep finally came over, I explained everything again, and after about ten minutes of him fidgeting with settings and handing my phone back without turning my VPN back on, he said there was nothing he could do. Then, of course, he tried to sell me Xfinity Mobile too. Who's your carrier, how much is your bill, the whole routine. At the end of the day, the reps at this store don't seem to care about actually resolving your issue. It's obvious they get some kind of commission for signing people up for mobile, and it's blatant to the point of being uncomfortable. Here's the kicker: later that same day, on a whim, I tried once more to fix the app myself. All it took was disabling Safari cookies on my iPhone and restarting the phone. That's it. After three weeks of waiting on "the highest level of tech support" and an in-person visit where an experienced rep did nothing but try to sell me something, I fixed it myself in five minutes. Do not go to this location. Go to a different Xfinity store. I would never set foot in this one again.

I spent two and half hours in store on Saturday for mobile phone service. Total disaster. I have…read morehad Att for 25 years, but got Comcast cable and was told I had to have mobile xfinity. She switched my phone to xfinity without my knowledge ...she gave me my phone back and said have a nice day. I noticed at 10pm Saturday night what she had done. A total nightmare. I will never use Comcast at Hiram again. Went to Douglasville store this morning and they were very helpful.

DISH

DISH

(43 reviews)

Downtown

Dish Network advertises as having the best value when it comes to TV channels…read more We have had Comcast for Cable service and have opted to keep just the Internet service and get rid of the Cable. Comparing Comcast to Dish Network, the monthly bill comes out to be about the same, for both companies. We opted to go back To Dish Network, as they offered us a discounted rate for 12 months. We find that we get a lot of Infomercial channels, shopping channels and religious channels, compared to regular programming channels. We aren't fans of these channels and often find ourselves flipping through channels to find something to watch. While we do occasionally lose signal, during storms, it isn't lost for very long, like some people complain about. We feel that Dish Network could provide a better value, then what they claim to offer in there commercials. When calling there customer service, we are often speaking with a customer service rep outside of the US and often find communication difficult, as English is not there strongest language. Dishnetwork now requires new customers to sign a 2 - year contract agreement. Many companies are now doing this, even though we are living in tough economical times. While one could argue, you have the choice not to agree to the terms and conditions, a company should be a little more customer friendly, especially when the customer falls into hard times and needs to make sacrifices. Over all Dish Network is alright. Any cable provider will charge what they want to charge and really, there isn't any real value to any provider you choose to go with. They all end up being about the same price in the long run.

Streaming either through the app or through the web is horrible. It resets to the beginning of a…read moreshow several times in a one hour show. It does not matter how you try to stream it never works correctly. I would not recommend it to anyone.

Charter Communications Spectrum - 18+ months and still waiting for Charter Spectrum to bury their cables.

Charter Communications Spectrum

(16 reviews)

Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

Atlantic Nexus - isps - Updated October 2026

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