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    10 years ago

    Very rude! Will not work with you on equipment upgrades! All they care about is money. I switched to cable and save $30 a month!

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    8 years ago

    Horrible customer service, bait and switch tactics. This company should be ashamed of themselves.

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    Page 1 of 2

    Ask the Community - DISH

    Review Highlights - DISH

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    Comcast

    Comcast

    1.1
    (53 reviews)

    DO NOT TRUST COMCAST/XFINITY WITH YOUR PERSONAL ACCOUNTS! They can definitely do better in…read moresatisfying customer needs but they won't. It is ALL about getting into a contract, but customer service LACKS in reaching out to customers when the contract is about to end. Once the contracts end, your bill SKYROCKETS!!!! THIS IS UNACCEPTABLE! The "peace of mind" of having a company have your personal checking/savings account for auto bill pay is NOT THERE! Personally, I HIGHLY DO NOT RECOMMEND THIS COMPANY TO ANYONES NEEDS!!

    I spent literal hours of my weekend trying to resolve an issue, and they did such a bad job that…read moreI'm now sharing my experiences everywhere. I had the app crash once, multiple "accidental" disconnects of the chat, and my router spontaneously reset itself during one chat (which has never happened before). Each time, I had to start over from scratch. It took 8 people before I gave up, and all I wanted was some sort of customer loyalty discount because another provider charges half what they do. I didn't need half, but I thought we could negotiate lower. When doing that took over an hour, I asked if I'd be receiving a survey. I explained that my issue was with the policies and procedures, not the customer service reps, but I couldn't get anyone to answer that question. After multiple times my chat just disconnected, I requested a supervisor, which they refused to provide to me. Then, I looked for a way to email to inform them what happened. There's no asynchronous way to contact them unless you use Reddit or X. If there is, it's so well hidden and denied by everyone at the company, that it functionally doesn't exist. They aren't seeking opinions because they don't care if your experience is bad because they assume you have no other options. And that's not a conspiracy theory, the call center worker actually told me that switching to another company wouldn't resolve my problem because no other company would be able to provide fast internet where I live. Bottom line: If you have any other option, I can't imagine it will be worse than XFinity. I suppose if you find a company that also comes to your house and kicks you after providing bad service at ridiculous prices, that would be worse, but that won't happen as long as they have to pay an actual employee to do that because that would require them to adequately staff to support the number of customers they have, and that doesn't seem to be a priority.

    DIRECTV

    DIRECTV

    1.2
    (131 reviews)

    Unfortunately I can't give a "zero" recommendation. As a twenty year Directv customer, I've been…read morethrough the disaster that was AT&T. However, the Directv spinoff has hit a new low. For the third time this year, a system malfunction has resulted in signal loss and inability to default to internet. It takes multiple calls to an overseas call center to get a tech appointment. (Sorry Directv, I've done the self help process so many times I can teach your customer service a few tricks). The Mastec contractor showed up an hour late without calling. It was raining so they couldn't use the ladder. I had to call overseas again to reschedule. Second time Mastec never showed up. Two wasted afternoons, I contacted the "customer retention" office. What a joke! They could only transfer me to the overseas support center and were not allow to offer help, or transfer the call to Corporate headquarters in California. Time to ditch Directv like millions of other former customers.

    Below one star. A lot of issues. Most importantly the…read moreway they talked down to an elderly person I overheard , and finally had to intervene. It's sad that Costomer service gets by with this and also , costomer service when someone ask for a manager they will switch you to another Costomer service person for hours, a few of them presented to be a manager And found out was not. I spoke with a manager in the US in Montana he said, about talking with with an elderly person this bad. Was not a problem for him to continue talking bad to me. Always a problem with them It seems, no one seems to understand the issues at hand. Had to take help take their billing out of auto pay bc charged 6 bill's - same bill in 6 days. Took MANY months to get their money back for them . Think it's close to 4 months. Charged for multiple tv 's in use for over a year and only had one. Took many months for them to understand the problem. Costomer service most of the time leaves out important notes to be put in system . Not sure how Ai is working for them if they have it . They sell you something with the Costomer service and then they read out your bill when you let them know there was an error and is not what Costomer service sold you! record your talkes if you can. A lot of the problem comes from them not appropriately taking down the notes down on their files for ppl they were to do and the next Costomer service is lost and have to start over. I can't understand the way they're talked so badly to this elderly couple. It's so sad.. Few days ago, was told THREE different things on one simple question all with in 30 mjn's. !!!!! This was on billing - prices - free movie channels they push on you -thats not good at all . And maybe this is why the elderly couple was thinking bet heard wrong , SHAME ON YOU DIREC TV !!! FYI - direct tv responded and with their response shows what it is like as I posted Their response , it said by owner & pic of a young lady .. if you have issues call customer service ‍, unbelievable .

    DISH - televisionserviceproviders - Updated June 2026

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