DO NOT TRUST COMCAST/XFINITY WITH YOUR PERSONAL ACCOUNTS! They can definitely do better in satisfying customer needs but they won't. It is ALL about getting into a contract, but customer service LACKS in reaching out to customers when the contract is about to end. Once the contracts end, your bill SKYROCKETS!!!! THIS IS UNACCEPTABLE! The "peace of mind" of having a company have your personal checking/savings account for auto bill pay is NOT THERE! Personally, I HIGHLY DO NOT RECOMMEND THIS COMPANY TO ANYONES NEEDS!! read more

I spent literal hours of my weekend trying to resolve an issue, and they did such a bad job that I'm now sharing my experiences everywhere. I had the app crash once, multiple "accidental" disconnects of the chat, and my router spontaneously reset itself during one chat (which has never happened before). Each time, I had to start over from scratch. It took 8 people before I gave up, and all I wanted was some sort of customer loyalty discount because another provider charges half what they do. I didn't need half, but I thought we could negotiate lower. When doing that took over an hour, I asked if I'd be receiving a survey. I explained that my issue was with the policies and procedures, not the customer service reps, but I couldn't get anyone to answer that question. After multiple times my chat just disconnected, I requested a supervisor, which they refused to provide to me. Then, I looked for a way to email to inform them what happened. There's no asynchronous way to contact them unless you use Reddit or X. If there is, it's so well hidden and denied by everyone at the company, that it functionally doesn't exist. They aren't seeking opinions because they don't care if your experience is bad because they assume you have no other options. And that's not a conspiracy theory, the call center worker actually told me that switching to another company wouldn't resolve my problem because no other company would be able to provide fast internet where I live. Bottom line: If you have any other option, I can't imagine it will be worse than XFinity. I suppose if you find a company that also comes to your house and kicks you after providing bad service at ridiculous prices, that would be worse, but that won't happen as long as they have to pay an actual employee to do that because that would require them to adequately staff to support the number of customers they have, and that doesn't seem to be a priority. read more

The offered self install, well when I get it it doesn't work because I haven't had xfinity/comcast in the home I just purchased in 10+ years. So they made an appointment to install. I get a text 2 hours AFTER my appointment window saying they need to reschedule, I picked a time they failed to show again after sitting there all day so I said I didn't want the service, so they said everything was cancelled and I took the equipment back. Well I get a notification they charged my card for a while month of service! And then 2 days later charged me AGAIN THE SAME AMOUNT! I called and they said they would remove my payment information and refund my money, well.. they charged me one more time so now I'm trying to get almost 500 back and never got the first second of service. STILL have not received my money back!! Customer service is horrible they keep saying we mailed a card but that's it I keep telling them I haven't received it, and they keep telling me to wait another 7-10 days! This is horrible!! read more

*** Extremely Dissatisfied - this review will be followed by legal Action*** I don't even know where to begin - this service is absolutely bogus and they have the processes designed to steal from their customer base. I have 1/2 a mind to fund a class action investigation. First issue (1 year ago) - After several years as an Xfinity mobile customer, we purchased a new device and when going to activate they lost my wife's phone number she has had since middle school (25 years ago). During this time they assured me nothing could be done and the number couldn't be retrieved. Days go by of support dragging their feet, and as I am in technology I know the longer time goes the less likely we are to get the number back. I finally call the corp office after 16+ hours on the phone and a young lady based in Atlanta was able to solve the problem in 15 minutes. I was offered nothing for my time or inconvenience (keep in mind by the time I pay for TV, Internet, phones and devices I pay over $1k a month to this monopoly I can only minimize not replace) A few months later we purchased a watch for the same line - from this moment forward her calls are intermittently available, numbers just go to VM for no reason and her number is restored to her phone but not to my account. I am certain that whatever mis-provision has the lower tier reps from being able to assist is why her line is providing terrible user experience. During the last 2 years the service has gotten worse and worse, and as they dont have their own towers the carriers that pay for the towers put strict QoS rules around the Xfinity traffic and will literally stop data throughput for busy areas. No matter what I bring up they have no intention of helping me, not fix it, not with cost - nothing - they will hang up on you in a heartbeat if you ask for a manager or tell you that nobody in the company has the power to do anything at all. Fast Forward 12 miserable months, I figured it would just be easiest to stay as GOD only knows what will happen to my wife's number if I try to go to a decent provider. I order an Iphone 15 Pro Max 1tb. The shipping box arrives, and when I open it I find an empty iPhone box inside. I call them and they tell me there is nothing they could do, and that I needed to create a shipping claim with FedEx. Then they decide they can do something if I get a police report - after hours and a 3-day wait for it to process I have a police report. They declined my claim and told me to use Assurant as it was stolen. Assurant wants a $280 deductible to replace a phone I never received. NOW here is the kicker, I have been an entrepreneur for 22 years, and my livelihood is tied to my phone number - they will not let me take my numbers to another carrier unless I pay for the $2k iPhone that I never received, as well as the installments on any other device on my account. DO NOT USE THIS SERVICE UNLESS IT IS THE ONLY THING IN YOUR AREA - THEN ONLY USE THEM FOR INTERNET AS THEY ARE DESIGNED TO EXPLOIT AND SCAM THEIR CUSTOMERS. TO TOP IT ALL OFF THEY LOST THE DATA OF 35M USERS. Please if you have a similar story share it here and at the BBB I will be harvesting the data with my lawyers starting tomorrow. read more

Xfinity by Comcast was horrible. They did not show up on day promised, even after texts from Comcast that told me they were on their way. Then hours past our appointment time, they moved appointment to following day without confirming with me. It was impossible to get a human on the phone and so I never confirmed new appointment. Someone finally called me and I simply said I'll use another provider. However, they then started to CHARGE ME for a product they NEVER installed!! RUN... I called ATT customer service to make sure I could reach a human. I did and then was transferred to their sales department and purchased ATT. Still working through getting money back from Comcast. read more

I've been with Comcast for years and years. For the most part they are good and efficient. They don't wow you or anything like that... Our consumer advocate in resident Clark Howard https://clark.com/ calls them "Comcast, customer no service" but last time I checked he was also with Comcast having had it with Dish. I recently got a new neighbor and when he had people install internet service or whatever they were doing...it screwed up our internet on the block...no surprise there. Everytime the wind or a Kardashian has another kid my internet is down....luckily I live near a Starbucks and I can just use theirs... My number one complaint is when they have to come out they give you a time like "we'll be there between "10am to 4pm" That really pin points it down... Yesterday my internet was down and I spent 20 minutes on the phone with a tech. He was super but that's the exception. The first time I called...they told me to turn the device off for 10 minutes and then turn it back on? What did you get that from a 12 years old...seriously... I guess unless Netflix gets better movies on their thingie I'm stuck with Comcast for now.. read more

ATT or Comcast rates at the top or the bottom for bad service/value/honesty depending on one's perspective. it's basically a duopoly with both ATT & Comcast benefiting from lucrative non competitive contracts. i get constant calls to upgrade/join, weekly solicitions to join comcast. (though i already belong) when u want service about connectivity issues re their overloaded system they point to router issues, (which i figure how to remedy without them). makes sense (to me) for Comcast & ATT to upgrade their services rather than spam everyone. but they rather take the $$ and get new accounts. thanx to everyone in Congress for allowing this to happen. read more

Ima start by saying if you are looking for a good internet service, leave this page now. Service is bad. They never understand what you are saying and if they do they really don't care. The Wi-Fi itself is absolutely horrible. Blacks out 5-8 times a day and is constantly slow. read more

Absolutely the worst f'ing customer service I have ever seen. Damn near impossible to talk to someone who can actually provide customer service. Instead, one has to deal with an online bot that can never answer your questions. read more

The Internet bill got increased by 30%, called Customer Service and couldn't get an answer why (!!!!) But was forcefully asked to switch from my current Mobile service. No thank you. read more

PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. SCAMMERS!!!They are not truthful and are running a scam. The representatives share limited information about the services you are getting and services you pay for. I was asked to sign an agreement on my phone. This agreement was 14 pages long. This information is not visible when you are signing it. Once you sign it and have an issue that's when they take you around and around in circles. I was not told that I was purchasing equipment. I saw the charge on my 2nd bill. By the time I got that bill, the 30 day grace period of course had passed. Now this is a grace period I never knew I would need. I've been told it's nothing I can do to stop having to pay an additional fee I was never told about. I will tell everyone who will listen. I will post this everywhere I can. SCAM!!!!! read more

I have problems with some accounts of sites I work because according to them, the IP (ipv4) that Comcast provides me is blacklisted or fraudulent, I contacted Comcast/ Xfinity support and after a while I could get them to attend me but it was a big disappointment, I asked to renew my ipv4 IP address and they told me that they do not know what ipv4 is... and that if You tube Works , then there is no problem with my IP. This company's support really sucks.. read more

If you decide to go with them, understand that they will not give you good service or go out of their way to help you. They will give you a promotional price & then when you want to change to another plan that is less expensive they won't allow to regardless of how much time you have left on your contract. ***Buyer Beware!*** read more

Please! I literally would give it a -, it's that's horrible! We have lived from Coast to Coast and Comcast or XFINTY whichever you choose is a antiquated nightmare who is still operating their systems with remotes from the 70's and regardless of what you do you are constantly being thrown off line and CONSTANTLY REBOOTING the system! In "boot terms" everybody in the world would have a pair of boots plus! And trying adding another streaming service which is to their advantage and it's like you need to call in two aerospace engineers just to keep your tv from locking up EVERY-TIME you try to add a new streaming service! I'm now on a CAMPAIGN to collecting signatures attached to a letter to the FCC and all top Congressional Members of Congress! In reality Comcast/XFINITY should be paying us to just to try and watch it! It would make a great way to make any criminal talk if you made them have to watch or try to watch Comcast / XFINITY! It's extremely obvious that Comcast hasn't spent any money on technology! Except on THIER social illiterate commercials saying they have this or that! NOT! Fortunately one day soon they will end up in BANKRUPTCY for all the CRAP they purchased like HORRIBLE NBC, and Universal Studios! One can only hope and pray for that day! read more

I have an alarm service from Comcast that doesn't work more than it works. I ve called Comcast over and over. This sensor not working, this wrong , that wrong. The camera system Still not working. Cable not working, their technician has missed 2 appointments with no calls, no explanation from Comcast. They blame their no service on Covid 19. You have to be on hold at least an hour, average 1 40 minutes. They were sorry before Covid and now service is none existent. read more

Wow...I look on Comcast's reviews and all I see is 1 or 2 stars. Comcast - maybe you should listen to the CUSTOMERS that are PAYING you!! Without them, you have NO BUSINESS. if it wasn't for unfair monopolies of service areas, no one would be your customer! The executives of this company have set a new low in lack of customer care! read more

Horrible service charged over 100.00 for 150mps internet and pulls 6mps garabage read more

If it is possible to give a negative 5 stars comcast would receive. The level of customer service or lack there of is abysmal. I never give poor reviews but these pirates have been robing me for over $100 for months. I was put on a plan and they have been over charrrrrging me. They had me on auto bill then when my card was misplaced and ordered a new one they started calling me every 3 months for payment that was the only way I found out. I went from 106 to 246. The agent on the line told me that they would never change the amount without permission then she said because I wasn't in the bundle they can change it to whatever the want. CRAZZY!!! to think they only charged me 246 dollars. Why not $1000 dollars a month, or $2000? I guess the people at Comcast were showing great restraint. Upon asking for someone to help make a correction and give me some type of adjustment they informed me that no one will help me and that I would NEVER get reimbursed. Go with ATT and before going to bed pray to the internet gods dear lord bring me google fiber and hurry! read more

Do NOT use Comcast for your business account. At my business our phones are down at least 5 times a month, and we are without internet service for days at a time. Their own website is down about half the time. They are incompetent from top to bottom. When my contract runs out I'm going back to an old fashioned land line. read more

Get the premium internet and just the basic channels. The issue I have with them is they came on my property to bury the neighbors cable in my yard where they were 8 feed in the yard which past the easement they didn't mark or flag where they were going to dig and instead of going under the driveway they laid the cable in the grove of my driveway. They sent 3 people out to look and each said the cable should be aerial line all the other properties. Yet the neighbor insists they bury. This has been going on for 3 months and when you call them they tell me one thing and tell the neighbor another. They didn't ask permission or inform me what they were doing They think they can do what they want and tell customers lies They won't tell you what the neighbor said about the situation or inform the neighbor they just tell us different stories. Atlanta police told me i could cut the cable because it was outside of the easement for utilities. FCC is looking into my complaint read more

One of those times when I wish I could give negative stars. I've been a customer for 8 years. Upgraded my service to include home security last year. Not only did they overcharge me by $200 for the cameras (this was resolved) but the whole upgrade came with hidden fees and cost way more than I was told. Then my monthly bill was $40 more than I was told in the agreement - "fees and taxes." (Hint: rate should include fees, those don't really change). THEN I got a new job and am moving out of state. They are charging me $450 for early termination of the home security and claim they can't do anything about that, even though they aren't even a cable provider where I'm moving so I have NO CHOICE in the matter. Oh but they "waived" the early termination fee for disconnecting cable. They said it like I'm supposed to be ever so grateful for that. The service itself has been fine, but these charges are just a racket. Will NEVER have Comcast/Xfinity again, and I'm done defending them when people talk about their bad experiences. I'd rather not have cable than have Xfinity. Lost a loyal customer over a few hundred bucks guys, well done. Great customer service read more

Terrible, terrible company I talked to a `sales' rep and just inquired about just internet service service . The person quoted my a big package with a price of 180 something dollars. I kept telling him that all I wanted was internet. Anyway a few days later I received two huge boxes of internet tv equipment. I called back, and after a lengthy discussion the rep said that they would send someone to pick up the boxes and the account would be close. Of course no one showed up so I had to return to UPS. A few weeks later I got a bill for almost 300 dollars. I refused to pay and they kept sending bills. I refused to pay and they turned it over to a credit Co. For the next year I dealt with them and I was told several times it would be fixed. Finally I filed a report with the FCC. Within two weeks the problem was fixed and my credit report removed. DON'T WASTE YOUR TIME. GO ONLINE AND FILE AN INFORMAL COMPLAINT WIRH THE FCC. read more

Service Sucks! Customer Service Sucks! They can't keep the Internet Functioning out here in Decatur! Refund us our Money! All of it we've been here since August! You guys are Thieves! Super Bowl Guess what I have to do, go out and pay for something I can Watch at Home for Free!!! read more

Comcast - Television Service Providers Near Me - Atlanta, Georgia

This is the ABSOLUTE WORST CABLE CO.!!!! They had me pay $150 in false alarm fees to City of Atlanta Police Dept becuz of their fault alarm system. I had instant TV and the people moved liked robots becuz of the shitty internet svc I purchased through them. I cancelled my service beginning Feb and switched to Google Fiber. Comcast still has me as a current customer and still billing me. I cant seem to get anyone there to assist me. If u sign up with them u will be very disappointed. Save urself the headache. I wish I could rate Comcast 0 stars. It's a piece of shit company. read more

What a horrible company. The executives of Comcast should ashamed of themselves. Their automated phone system makes it virtually impossible to speak to a live person. All it does is send me a link for self service or keep me in the automated loop. How can these people sleep at night knowing their treat their customers this poorly? I need to fire them ASAP and find a new provider. At least one that acts like they care - Comcast doesn't even try. read more

I don't want to speak to someone in the Philippines speaking over me & having to be redundant. It is disgusting the low level of customer service you receive. read more

I have been paying out the nose for Comcast since 2011 when I first moved into my house. $200+ bill for what at most has been 150 Mbps and a middle tier cable package. Admittedly, just been lazy and not tried to get a better deal. Finally bit the bullet and said if their current deal to upgrade to 1,000 Mbps and 220+ preferred channels is the same price, I won't even haggle, I'll just take it. Signed up for it all online and asked for drop off and self-install. I'm now on my fourth visit by a tech who can't fathom that I don't want him in my home given we have children and have kept strict quarantine. I've had to call (just hung up after put on hold for over 45 minutes) and I still have no service. They also cut off my DVR (even though that was never chosen, shocked Comcast chose to actively delete my DVR and $10/month fee without asking, usually goes the other way). I'm literally at the point where if the tech doesn't show up and everything is good on Saturday, I'm canceling the credit card, cancelling the service, and leaving all their equipment at the front of our driveway. Life's too short to deal with these idiots who can't seem to get a basic installation with no quirks done. I truly hate that Google Fiber and AT&T aren't in our neighborhood and check almost monthly. Absolutely incredible they can be this truly awful at a normal install. I HATE that they are the only option (though basic cable with AT&T is what I'll be going to later this week as I'm that fed up I don't even care to keep the higher speed if this is Comcast's service given what I'm paying and how simple. Not that I expect Comcast to do anything about it, but I'm the account on Stephen Long you keep sending multiple people out with the complete wrong instructions, in case there's a chance in hell Comcast actually wants to do something about it... read more

After 3 tech service calls appears resolved. Hesitancy is due to this is new residential development so not sure to long term resolution. Supervisor Jefferson tries to ensure best service however elevated to Tom Karinshak office has great lip service but no action. Say they will follow repair thru cycle but have yet to receive any follow-up. No accountability for CS reps because each complaint is assigned to different agents who have no issue history! Comcast in my view gives great lip service but no direct resolution of issues. Hence there continued low customer satisfaction scores. read more

Run from Comcast! Comcast will make you overpay for bad service, and force you to bundle services you do not need. Comcast customer service is terrible, and they incentivize their customer service agents to try make you pay money. When you finally try to disconnect your service, they make it extremely convoluted, delay your request, and then charge you BS fees (fees on top of any early termination fee). The cable companies also limit competition in neighborhoods so they don't face consequences for their poor service and rude behavior. read more

In a pandemic the least Comcast could do is have tv streaming. Today our tv froze for the fourth day in a row due to "tech difficulties." When you call the service number you only get a robot. The robot tells me it'll be fix in 5-6 hours. What am I paying for ?! read more

After years of sticking with Comcast for phone, internet, and tv, I'm beginning to wonder why. We have what seems to be a fraudulent international call with a substantial charge, and wanted to talk with someone about this. We tried twice to navigate the maze of automatic options with no luck. A total of 48 minutes just to talk with a human. Making it worse, they hung up on us twice! read more

There's probably no point in reviewing them cause they have no incentive to get better. They literally can be the worst and still have customers. My biggest gripe is it seems like they are not even trying to be better. I mean it's one thing be bad at customer service and you don't know but another thing if you know and still don't get better. So why 2 stars instead of 1? Even though when I called today the operator got an attitude with me. She was slightly helpful when she sensed my frustration. I'm hoping for better dealings in the future but not holding my breath. read more

Beware of false advertising with Comcast/Xfinity. They call to solicit additional or upgrades at a much lower price than they actually bill you for. They were quite dishonest up front and even more so on the back end of billing. They are a monopoly in my area if you want internet service and they take full advantage of that fact! read more

You just cannot find a worse provider. Every time I have called I have been told only part of the truth. Every time I have change something the part truths have cost me more than promised. The reps have no ability to resolve problems. They can only do what the computer allows them to do. This is the absolute worst company in every respect. And on top of that they charge you through the nose. I am a captive customer with no choices. But some day I will have a choice and Comcast will be at the very bottom of the list. read more

This review is about the Xfinity internet service we currently have. We signed up with Xfinity 2 months ago as we left ATT. That was our biggest mistake for the year 2016. Indeed, at the time we were signing up, nobody made us aware of the 300 GB limitation. Xfinity will allow you to go over your 300 GB 3 times as a "courtesy", and thereafter you will be charged $10.00 for any overage of 50 GB. The people at Xfinity I talked to over the phone today were very uncomfortable explaining this to me. One of them (a manager) even told me that there were no limitations to the use of the internet (300 GB do not sound like a limit to him), he also said that ATT has a limit of 200 GB which was very inaccurate (we left ATT 2 months ago). The Xfinity individual I talked even tried to sell me a deal of unlimited internet if I agreed to pay $35.00 more. I will tell all my contact about this highway robbery, and very funny way of doing business. read more

Very poor resolution to any problem, and they will routinely lie on the phone, not note the acct, and won't listen to call play backs.

Every Sunday evening and at least one night a week I experience an outage. Go online and it says it's an area outage. Enough is enough. They still charge the same no matter how many hours a month it is down. They know where the outage, how often and for how long it is yet never offer a refund or credit. Calling customer service is like going to a comedy show and sitting in the front row and get blasted by the comedian on stage. If you have other options I really do advise you take it. Their fees and add-on fees and fees for the fees is 25% of my bill. Coming up on 6 years as a customer and I am officially done. For a few years they were the only option but now they are not thank goodness. Buyer beware. read more

Absolute worst provider out there. No customer service, and a no care attitude from tom k office all the way down to the customer uncare people. But they tell you how important you are, a true ripoff. Got emails from Tom K office, were very scripted as are the people you speak to in india and the phillipines. They tell you they will call you back, but never do. Have filed a complaint with the FCC, also, you have to check your monthly bill because they are always adding something on that was not asked for.. the biggest ripoff around. somebody has to get on comcast. Cannot wait for google fiber to come to town. Cannot wait to return comcast's crappy equiptment. read more

What a joke this provider has been. I've been a customer since 2012, after I moved here from San Antonio, TX using Time Warner (also another joke). Although they have said Xfinity would do better, they just aren't. It depends on who you're talking with over the phone or chat. But, I've spend many hours on this issue, and am now being patronized by a 3nd-level technician named Adrian, who is trying to double-talk me while telling me there is no solution. Problem is that my DVR is breaking, and they have no way of saving my recordings. After 6 hours of dealing with various technicians, I'm being told, "Oh well ... you know how technology is ... it's not perfect!" That is unacceptable to me. I am VERY technical, been involved with computers since 1978, and in no way, shape, or form should anybody from Xfinity try to tell me their crappy service/equipment is the best they can (or WILL) do. I've only had the X1 Platform since November 2016, and the box is breaking already? They have this THING on their website called Stream, which is actually Cloud technology. It was the only potential way to get my recordings off the Cloud back onto a replacement DVR. But, egads, the Cloud only preserves 59 % of the actual recordings of anybody's DVR and I was told they won't change it. Then, there's no guarantee a home-technician can actually put everything on the Cloud back onto another DVR. Week before last, the Cloud was missing 14 of my recordings. Now, it's missing 25+ of them, because something (or someone) deleted a bunch. What good does that service do if they can't replicate EVERYTHING that is on my DVR? Now, they're advertising that you can see any of your DVR recordings through Stream on different devices? LIE & false advertising! Then, I get told that Xfinity will be completely moving away from DVR's and only use the Cloud. A technology that nobody knows why anything happens, except Engineers who don't talk to the public. So, communication gets lost in between Engineers and Technical Support at any level. This is all hogwash to me, and why I'm looking at going elsewhere, which is a joke, because they're ALL bad. I'm so tired of excuses; so tired of smart-mouthed technicians; so tired of their crappy equipment that gets recycled so much it's unreliable; so tired of spending so much money per month for this nonsense; so tired of many businesses in the U.S. that are declining in caring about anything except to draw paychecks to pay their bills ... with greedy owners who REALLY don't care. I used to be in tech-support; I used to be a software developer. That clown had nerve to tell me I know how things are! No, they weren't that way when I was working in the industry, or I would've lost my job ... ALL OF MY JOBS & CONTRACTS! It's just not true that things are better than they were with customer service back in MY day; it's considerably worse, even though technology has advanced. There's no excuse for customer service/technical reps, all over the world, to be morons! read more

Worst. Service. Ever. Just purchased a townhome in Liberty Park and Comcast is the only option we had for internet/cable. We requested 2 wireless boxes and 1 cablecard. We were given a window of 8am-10am on Monday and I take the day off work to be here. Of course the technician arrives just before 10am and tells me he doesn't have a wireless box or a cablecard and that I will need to reschedule. After calling customer service and complaining we are told the technician will try and find a wireless box and card for us and call within the hour. 30 minutes later while getting a sandwich down the street I get a call that the tech is my home, I tell them I will be there in 5 minutes, when I get there he is gone. I call Comcast AGAIN and I let them know I am here and was told I'd get a call when the tech was on his way with the boxes NOT when he was already at my home and couldn't even wait 5 minutes. They apologize and say he will be back that we was checking the "signal"?? 2 hours later I'm still waiting. No call NO show. I call them back a 3rd time, they say they are checking on it and I will get a call back in 30 minutes. Nothing. This is absolutely the worse I've ever had to deal with. read more