Overall, they are a MONOPOLY in this area and behave like dictators. Their customer service S U C K and in general, they are rough to work with. I returned a modem that we - silly-nilly-rented for a while - what a CIRCUS that was. So many turns and issues. I had rather put it in trash and not had that experience and paid them $150.00. Good speed on their broad band though. read more

Beware, Comcast is a scam. They promised me all kinds of things just to get me signed up yet switched things around once i got service. I was told that I had a no contract plan and could disconnect at any time. Six months later I disconnected service and now they are charging me a 180 dollar early termination fee. The rep on the phone stated that comcast does not offer no contract plans. Comcast is an arrogant dishonest company that needs to be shut down! read more

The customer service at Comcast is ABSOLUTELY TERRIBLE. Switch to Google Fiber as soon as it's available. I can't say any kind words about Comcast's customer service. They are terrible because they have no real competition. read more

I was a customer for over 10 years, but when I moved to a building not serviced by Comcast, they're harassing me for an early termination fee? I tried to speak with multiple customer service reps to place my complaint with them, but the last one said that public forums were probably the best place. So, here's to the worst company ever. They will never get another cent from me. read more

I had no idea that all this was going on! I wish we could somehow sue them for False Adverting or miss representation! My bill went up in less that 30 days. They told me the package stays but the taxes can go up at any time! The sad part is NO from Comcast cares! They get you hook for your 30 days and now you are in a contract! Can't move to another provider, however, when my contract is over, I am changing providers! read more

I hate Comcast with a passion. I have never dealt with any company that hate more. They lie and cheat u into different services and create all kind of issues on your account and then don't want to correct it. They try to sneak additional charges on your account. My most recent issue... the device would not work and so they sent me a replacement. For one it was the wrong one. Two, they are charging me for both of them. I called in THREE TIMES IN A ROW. Each time was like a 20 minute wait to get someone. The first lady hung up on me after I explained my problem. I guess she didn't want to deal with it. The second lady had me explain everything and then told me that it wasn't her issue. she told me that it was an issue even though it wasn't. I was told I would have to call the same number back to get to another department. When I asked to be connected she hung up on me too. The third call was to a guy and after I explained my problem he brushed me off right away and told me to go into a location. At this point I am upset and frustrated and ask to speak to someone that I can file a complaint with. The guy then told me that I could not be connected to his supervisor and said I would have to wait 24 hours for a call back. So I asked him what was the purpose of the customer service call number if I still had to use my time to stand in line at the store, but he could not answer me. Only just told me that it would be easier to go into the store. Easier for who? Me or you? Comcast will charge these outrageous prices and then shit on you at the same time. Unfortunately there's not many other providers in my area so I feel like I'm stuck with their shit customer service, their shit product, their shit devices and their shit prices. But I will continue my search and I will be on the first thing smoking out the hell of Comcast once I find another provider. NEGATIVE 50 MILLION STARS FOR SHIT-CAST. read more

Worst company, worst equipment, worst technicians. I wish I could give it NO STARS. These people are horrible. I have only Internet and that goes out constantly -- sometimes for an entire night. Their Customer Service stinks. Their technicians stink. They have a cable run between two buildings at my condominium so my building can have Internet. They have NO IDEA what is wrong. I am strongly considering filing a lawsuit for false advertising -- meaning I purchased the most expensive Internet "service" and it has never worked right in the three or so months I have had it. I never thought I would say this, but at&t is actually better. My suggestion if you are having problems is two-fold. (1) file a complaint with the FCC (the governing body for Internet service); (2) I sent a letter to the CEO in Philadelphia, along with a two-page attachment of all the problems I have had in the short time I have had this so-called "service"; and (3) file a complaint with the Better Business Bureau (believe me you will not be the first. Surely to goodness, at some point they will get the message about their lousy service and false advertising. By the way, no response from my letter to the CEO (they really don't give a care). I did receive a response from Comcast Executive Offices, but had to file a second FCC complaint because the little jerk at Comcast would not return my calls. I reported him. I am so sick of this! Should not be allowed, but when the former CEO is now head of the FCC, I wouldn't expect Comcast to get punished too much for their lousy, horrible "service"!!!!! read more

After a year of having our internet modem, we moved to a new apartment. When we tried setting up our internet with the same modem that we have had for a year now, we came to the discovery that it had been put in someone else's name! Comcast told us that we needed to go to the xfinity store and pick up a new modem, without compensating us or offering us anything for their screw up! Yay! Now, the new modem isn't working either, surprise! After calling Comcast to try and get the new modem working, the customer service representative came to the conclusion that we need a service tech to come out and fix our connection. But don't worry, it will only be a $60 service fee! SCREW YOU COMCAST, YOU BLOOD SUCKING MONOPOLY. read more

Yikes! First they refuse to honor the prices on their website for my zip code, saying those are "national offers" even though the page includes my zip code. Then the rep refuses to give a total cost unless I place the actual order, and dodges questions about the specific fees noted on the website and whether or not they're required. Rep was rude and interrupted me repeatedly - I feel like I dodged a bullet by going elsewhere! read more

Comcast over billed me 17 months between 600-700 dollars and they refuse to return my money. The demand that I take a credit for the future 17 months of business with them. when I went to cancel my account they say they are charging over 500.00. I am calling the FTC and reporting them read more

BEWARE TRYING TO TRANSFER SERVICE. YOU WILL HAVE NOTHING BUT PROBLEMS. I signed up for a two year contract knowing I would probably be moving during this time, but since this company advertises that moving is easy and transferring service is no issue, I was not worried. BOY WAS I WRONG. This has turned into a nightmare and I cannot seem to get service actually transferred to my new location, which is in the same city and state. I find this totally absurd considering the advertising this company does about moving and transferring service being easy. This is FALSE advertising and I feel I have been lied to. I never would have signed up for service if I knew this was going to become such an issue. I filled out the move or transfer service forms online to end service at my old apartment on 10/23 and start service at my new location on 10/23. When I plugged in my equipment I did not have access to the cable line up I am paying for. I found this to be interesting considering I did have internet access and could watch my DVR. To make matters worse, when I called and spoke to an agent, they did not solve the problem. In fact, I was told that even though I had filled out everything necessary online, that didn't transfer service and I should have called. Why in the world would you offer a service online to transfer that doesn't work? Also, I was never directed to call anyone and was under the impression I was set. I made sure to let her know that I was concerned that I would not be able to keep my current service. I did not want a new plan and I was becoming very worried they would try to charge me more. I was assured it would be the same plan and service once it was transferred. My call ended with the agent telling me I would be contacted by Movers Edge. Yesterday, by the time I got home from work no one had contacted me. When I turned on my cable, my box now had an error code, so I decided to call again to see what was going on and why no one had contacted me about transferring my service. When I finally got an agent on the phone I was informed that the agent from the day before had CANCELLED my service. Completely ridiculous! I had called to see why my service had not been TRANSFERRED something that is advertised as EASY to stay connected. NOT TRUE. And instead of helping me she had disconnected my service and cancelled my account. Now, the fact that one of COMCAST'S employees made a HUGE mistake I am forced to deal with the repercussions. I was also told there was a $238 cancellation fee that they would have to remove. I was completely dumbfounded. All I wanted to do was transfer my current service to a new location literally 5 minutes from the last location and for some reason someone cancelled my service?!?! How does this happen? After this discovery, the agent tried to rebuild the plan I tried to transfer. For some reason since my account had been cancelled (without my permission) she had no knowledge of what services I had. I ended up reading a previous bill to her. After a long time, I am told that this plan was going to cost $15-20 more than my previous plan. I find this unacceptable. I am told this is due to the fact that the offers I had were no longer available. This situation was exactly what I feared would happen. I feel like I am being taken advantage of in order to get more money. It is not my fault that one of COMCAST'S employees cancelled my plan and I could not have the same plan due to this mistake. I refuse to accept this and finally after speaking with her supervisor, I am told that I can have my old plan at the same rate. This only confirmed to me that this is was a ploy to get more money. After finally getting my services straightened out, I was sent over to activation to get my devices working. This became another nightmare. After reading serial numbers and other necessary codes off the 3 devices I have to the agent, she tried to add them manually to my account. Once again, this was all due to the fact that one of COMCAST'S employees cancelled my account. Then, after 3 hours on the phone, I was told that my devices cannot be activated. Because COMCAST'S employee cancelled my account my devices were no longer part on comcast inventory. I was then given 2 options. Option one- get new devices shipped to me, of course at a cost to me and wait 7-10 business days, which is unbelievable. Not to mention the fact that I'm sure I would still be billed for the unusable devices. The other option- go to a comcast location to get the devices scanned back in. I am now at a loss as to what my best course of action is because at this point it has become such a hassle to get service back. Since COMCAST'S employee cancelled my account I believe every measure should have been taken to get my services back as quickly and as efficiently as possible. Instead, I have been left to handle and figure out how to fix a situation COMCAST'S employee created for me. read more

You are fraud. 1. I had been paying $39 for a year for my 75mbps plan. 2. After the offer ended after 1 yr I started paying $ 49. All fair and square. 3. On march 17th i get a call from comcast about some offer and i was told that there is a bundle offer and i have to pay just $44 going forward. I asked at least 5 times, if my speed would remain same. Person replied yes every time. 4. next day i get an email with total charges mentioned as $63. 5. I called back same day to move me back to my previous settings. I was assured that setting would move back . 6. i was told that I would be paying $49 what i'm always paying 7. Then i gets a bill of $79 on Apr 4th 8. I called you guys on Apr 4th. i was told my promotion has ended , thats why bill is $79.When i questioned the fraud of how can you can cancel one promotion twice. 9. I was told they have credited the amount back and i have to pay only $45 going forward . 10. i was told that the changes would reflect in 24 hours 11. I called again next day, i was told it would take 1 week to reflect the changes 12. I called again today and they are saying it would reflect in next bill SO NOW I'M REMOVING MY CREDIT CARD AND NOT PAYING ANY BILL I'm GOING TO COURT read more

Thursday night my son's TV went out. I spent 1 hour on the phone to Comcast. The Comcast agent said a technician needed to come out to check the outlets. I told him that there is not a green light on the box, and the problem is not the outlet. He said that I would probably get charged too. I told him No, and I would go to the Comcast store to pick up the box. Well today I went to the store and waited 1 hour to get a new box for my son's TV. Tonight we hooked it up, and it did not work. I spent another hour and 15 minutes on the phone to Comcast. The agent told me to try the new box on another cable connection. I moved it to my room, and it did not work. I moved my cable box to Baily's room, and it worked. The agent said a technician needed to come out, and they will charge me to check the outlets. I told him it was ridiculous that it was not the cable connection, and it did not take a rock scientist to figure that out, and I was not paying them any more money. I pay $190 a month, and we do not have any special channels. I do not even get CMT or movie channels. The supervisor I spoke too said a tech could not come until Thursday, and I would have take time off from work and be charged. I told them No. I will go get a new box tomorrow, and if it does not work I will sit the equipment on the street, and Comcast can come and pick it up. Maybe I should just switch to Direct TV. This is so ridiculous. It makes me so mad. I do not have patience for this crap and especially that they said I would be charged if technician came out. If I paid my bill a few days late, my service would be cut off. But they can give out boxes that they don't test, and cause me inconvenience but that does not matter!!!' read more

i was in a different service area for 6 years, so i just recently returned to comcast. i have to admit that the telephone customer service has improved..believe it or not it used to be a lot worse. the reps were soooo rude and disrespectful. but now they at least attempt to be polite due to the survey that customers can take to evaluate them. they werent doing that the last time i was with comcast. my cable also works well and i dont have any issues with that. my first complaint is with the technician that came out to set everything up. it was my first day in my freshly painted new place..and he kept putting his dirty hands on the walls and leaving black smudges. he also left a huge red stain on my living room wall. he complained about me being on the top floor--telling me he had bad knees and didnt like stairs. but i thought to myself--you should not have this job if you're unable to climb stairs. he proceeded to go downstairs to the cable box and call me and advise me to hit this switch and to put the green wire in a certain hole. i couldnt believe he was asking me to do HIS job...what if i had gotten electrocuted??!! he stated again that he was asking me for this favor because he couldnt keep running up and down the stairs. the lack of professionalism was shocking. to make matters worse--after he was done--he handed me his cell phone and said " my supervisor wants to talk to you". i got on the phone and some lady asks me if he did a good job and was i pleased with the service. she is asking me this with him standing right there looking in my face! so i told her that this was awkward and that she was putting me on the spot. she said well you will get a call later to do a survey--please give us all 5's. i handed him back the phone. i made sure to take that survey--but you can best believe they didnt get all 5's. my second complaint is their prices. what i have to pay for basic cable is ridiculous. i believe that they set the prices so high simply because they can. i am in the process of seeking out other options--so i can dump comcast. read more