I brought my Dell laptop to 1010Computers because it would not power on. After the repair, the laptop worked, but I later discovered it was running on a 128GB SSSTC SSD--a very small, low-end drive I never authorized or discussed with the shop. When I asked for clarification, the business stated they had diagnostic photos, hardware inventory screenshots, and a detailed report proving the SSD was already in the machine at the time of service. I requested copies multiple times. They did not provide a single photo, screenshot, or document. The customer portal they referenced contained only an invoice and the laptop's serial number. When I asked again for the documentation they claimed existed, the shop refused to send it and insisted they would no longer communicate in writing. They stated that any further discussion must take place only in person, which prevents any verifiable record. At no point did they provide the evidence needed to confirm their claims. My review is based entirely on written communication and the business's refusal to provide the diagnostic documentation they repeatedly referenced. read more

On October 30, 2025, I brought my HP Spectre x360 ​​laptop which had a flickering screen, to their office (ticket #9325). I paid $50 for a diagnostic check. On November 13, they sent me an email stating that they had run tests but found nothing, and that opening the case was required for further investigation. However, claiming that the screws were in poor condition, they demanded $80 for this procedure. Only for opening the case! I realized that I was dealing with scammers. I had previously opened the laptop case myself without any issues when replacing the battery, following instructions I found on YouTube. I immediately retrieved my laptop from them and, acting on advice I found online, connected it to my smart TV. The image on the television screen did not flicker. The diagnosis took all of three minutes. Subsequently, I purchased a new screen for $150 on Amazon and replaced it myself, again following instructions from YouTube. The laptop has been working without any problems ever since. Do not get involved with these scammers. read more

You have the pay for a diagnostic when they can clearly see what's wrong with. all you gotta do is look up the model number and order the parts and give a accurate estimate. all that takes literally 20 seconds to do Also You have to give up your password for them to dig through your computer for a " software scan " which is not needed and it's added unnecessary labor which we have to pay for. Another thing they claimed they ran test for all the hardware components and that's not what i asked for ....but it's extra labor. all the hardware is just the keys and some interior stuff that they don't need to be messing with...they do way too much just to tell me a price for a screen replacement. Now if something else goes wrong aside from the screen, i know who to blame. Most good reviews are most likely from friends and family read more

I will ALWAYS use and refer 1010 Computers! Let me tell you a little story. My son was turning 18 and I wanted to gift him with a video of the 18 best men I know giving a minute or two of advice as he entered into manhood. I wanted the last man on the video to be his father. His father passed away in 2009 and we hadn't seen video of him or heard his voice for years. I had a video of him on an old broken computer, but had no idea that it could even be retrieved. So, I lugged the old desktop into 1010 computers about 3 weeks before my son's birthday. They said it would take 30 days to complete the retrieval process with no guarantee it would still be on there. I paid the fee to have it done in 2 weeks and held my breath. I just had to have his father as a part of this video! I explained why I was in such a hurry and felt like the entire store was invested in the recovery of my files. SEVEN DAYS LATER they were done! I took the hard drive home and was so nervous the video wouldn't be there, but guess what?! It was!!! 1010 Computers saved the day!! They were all so happy to help and my son absolutely loved the video! Thank you again for what you did for our family. It is the only video any of us, his parents included, have of him. read more

Brought in my laptop for a battery replacement and the service was great! They gave me an accurate quote about the cost of the battery & repair and did a complimentary cleaning before returning the laptop (looks better than it has in a while!). They gave me an incredibly detailed email about everything they did with the laptop and listed line by line what each charge was for. Never tried to upsell me or do services that I did not want. The staff were super nice and helpful and gave me advice as to how to extend the life of my new battery. The repair also has a 30-day warranty with them so if there are any issues I can bring it back. So far so good! I highly recommend them. read more

Best place to get your computer fixed. Very honest, ethical, professional folks. They sell refurbished computers, but only the best. They dont refurbish low quality PC'S. read more

I brought HP2-1 in because the hinge on the keyboard attachment no longer worked after I dropped it. They also did the diagnostics while they had the 2 in 1. But alas old 2-1 parts are not available because of the age of the computer. Upon my return home, I'm still using the 2-1 but having to prop up the screen in my lap. 1010's overall score was out standing because of their constant updating and overall communications. The overall all process for customer service was outstanding. Looking forward to future projects with them Pastor Bob Willy read more

My computer was shutting down randomly without notice for about a week and it was starting to get real annoying to me. So that's when I start searching online for computer repairs; 1010 computers was one of the first ones I ran into. I called them right off the bat, which I don't normally do, I usually read reviews, do comparison, etc..,first..but this occasion I didn't. I just liked the way their website was set up; very user friendly, prices straight forward. I called and went over right away. The guy that helped me were very professional, he took care of me right away, I brought my computer in on June 2, got it back on June 11th. They cleaned it up for me, backed up my data, ordered and installed a new battery. Now my computer is running like a brand new computer. Thank you 1010 Computers. read more

I had an issue with my laptop I called and was advised to come and they will see what they can do. I arrived and was greeted by a very professional you lady by the name of Brandi, she asked the problem I explained the issue she solved my problem almost immediately. read more

I brought my Macbook Pro here after it stopped responding and lost the ability to connect to the internet. The team was very helpful immediately and explained to me the potential issues very clearly and concisely. The check-in process was very precise and through express service, my computer was ready within 24 hours. The issues were resolved and the explanation on what to expect was extremely thorough. I hope not to have any future computer problems but if I do, look forward to returning! read more

These guys bent over backwards to help me out when I was in a jam. I was traveling on business when I had a computer problem. They couldn't repair the motherboard but made sure I could still access what I needed and showed me how to silence the alarm on the USB port that was causing the problem. Great customer service, technician used plain language to describe the issue. I highly recommend these guys read more

I went there recently to fix an error message that kept popping up on my MacBook. However , Brandy troubleshot my computer and made suggestions to get it to run faster. I will be going back if I ever have a problem. Great customer service. Kudos 1010!!!! read more

OMG! These people are so knowledgeable. I called and they told me to come over. I arrived, they resolved my issues in a short amount of time with a totally professional demeanor. I would highly recommend everyone check them out for their computer needs. Thanks, 1010. read more

Very professional and fast, they did a remote sessions and I am in another state. They are the best computer repair company I have ever had to work on my computer. They are the BEST. read more

They fixed my computer in a timely manner with great customer service.

Excellent computer repair!!! Technicians extremely knowledgeable in all aspects of computer operations and repair. Highly recommend 1010 Computers for any and all computer repairs and services!!! read more

Time consuming and a money pit for customers. I brought my PC in which I had already identified that the motherboard was broken in it. It took them 3 day to tell me the same thing. They ordered me an "replacement or comparable" motherboard. The shipping took 8 business days. They had my computer to fix one part for 2 weeks and 2 days. When I went to pick up my PC they had replaced my Asus ROG Maximus motherboard, Originally priced when bought at 350$ current value on sites is 275$, with a gigabyte ga-z270n-gaming 5 worth 120$. They charged me 350$ with the installation of the motherboard. I talked to management about this and pointed out that these boards are not comparable in specs or features and only got talked down to. I even pointed out his condescending attitude and he told me I was wrong. The product in question if far from comparable in price, features, and specs. I paid 1010 computers 350$ to get my 270$ motherboard replaced for a 120$ motherboard. Definitely would not recommend this company to anyone. read more