poor customer should be called no customer service . always charging me twice a month never ever…read morehave i gotten a refund..

This service is awesome! They have all the channels. I went on the Clear Connect TV website and…read morefollowed the installation instructions. I purchased their 1 month 2 TV connection because they were offering two for one pricing. This is great!

I needed to drop off my equipment, which I was dreading!! I was not looking forward to the long…read morewait and then the attempt at getting me to up my service...ugh! My experience was the complete opposite!!! The staff were warm and friendly. They were very knowledgeable and made sure that I understood all terms. I was in and out in about 5 minutes!!! I highly recommend this location should you have any cable needs!

Xfinity is the worst. Repeated outages for "planned service " without any notification. Their AI…read more"customer service" is also terrible. Avoid at all costs if you have any other options

I am writing this review today to give praise to the retention specialist Monea in the Carolinas…read morefor giving me good reason to stay with Charter / Spectrum communications. I have been a loyal customer of Charter Internet for over 15 years and have on several occasions considered to move to AT&T or a different ISP. On my most recent attempt to cancel my Internet services with Charter communications, I spoke with Monea who was able to effectively communicate the reasons why I should stay with Spectrum. She was polite, professional, and very kind and patient throughout the whole ordeal. I want to give high praise and a 5 star review to Spectrum for their excellent customer service and service overall. Monea is a true keeper. Thank you Monea and Spectrum communications for being a outstanding Internet Service Provider. 5 stars and two thumbs up!

These are just con-men. If you have any other options, rum from these villains. When I cancelled my…read morecable service, my so-called high speed Internet slowed way down. I rely on my Internet to do my job Right now I have to reboot my TV/router 10 times a day. These guys are criminals.

Although I am trying to like their services, they are so behind the times. DVR one show at a time…read morereally? And it can't record while you watch something else. Where is that done? Will not be keeping them.

Customer service is horrible. I was with Charter for almost 10 years and two months ago I moved to…read morea new home. At that time I tried to initiate a disconnect request online but was told that I had to call customer service on the phone to make the request. I did that and was assured that the service was ended. Now, two months later I'm getting collections contacting me for an unpaid balance of almost $300. They have no interest in even discussing it, and have put it on my credit report. This is a dirty game. I have to call on the phone to get disconnected so there's no paper trail, and then they just say they didn't get the call from me.

I'm giving two stars because the service was fine while I had it, but ending service had major…read moreproblems. Here's what happened. The first representative I spoke with verified my account and forwarded me to someone who could end the service. This second representative picked up, said hello, and disconnected the call when she heard I wanted to end service. I called back. A third representative verified my account and forwarded me to a fourth representative who picked up, said he was in Nashville, and disconnected as soon as I said I wanted to end service. I called back, and spoke to a fifth representative who resolved the problem quickly and politely.

I have grown to hate ATT. Their reliability is poor. Customer service is awful. They make promises…read morethat they don't keep. They double charge for services. They don't follow through on promised refunds. Don't trust ATT. Not recommended!

I recently moved back to this side of town and needed to get my internet set up, so I scheduled a…read moremodem pickup at this location. Wrong move. I wish I had read the Yelp reviews before ever stepping foot in here, because I ended up back twice. The first visit, I figured it would be quick: hi, I'm with Xfinity, here to pick up a modem, thanks, have a great day. Instead I got roped into what felt like a timeshare presentation about signing up for Xfinity Mobile. I told the rep upfront I needed to get back on the road, but that didn't stop him. He pulled out a piece of paper, questioned how much I was paying for my service, then finally went in back to get my modem, all while I kept saying no thank you. He sat back down, brought up his manager, and said that since I'd signed up through a special package with a free year of Xfinity Mobile, it would really be best if I signed up today. I said no again. He then told me that if I declined the mobile activation, Xfinity was required to let me know they could add an extra $40 to my bill down the line. I said that sounded like a deceptive business practice, and he acted offended, saying "deceptive" was a pretty harsh word. When I asked when that charge would actually take effect, he admitted there was no set timeline, it could just happen at any point, and then tried to sell me again. I finally said I just needed the modem, thanked him for his time, and walked out after about 20 minutes. Round two came when I had issues with the Xfinity Mobile app. I did the usual troubleshooting, called customer service, got escalated to "the highest level of tech support," and was given a reference number and a promise of a callback. Three weeks later, nothing. I called again, sat on hold for 30 minutes, talked to a rep, got put on hold for another 15, and was then told I'd need to go into the store. So I did. There were at least seven employees, four people being helped, two more in line, then me, then a ten minute wait, then three more people behind me, then another five minute wait, all while three employees stood around doing nothing until someone finally suggested checking people in so the line, which by now stretched out the door in the July heat, could actually move. Once seated, I was called back fairly quickly and explained the situation. The rep said someone else would need to help me. Thankfully it wasn't the same guy from my first visit, though he was working that day, which made it almost funny when the rep I was talking to while waiting tried to sell me Xfinity Mobile too. When I pointed at him and described my earlier experience, she basically called him a liar, since Xfinity doesn't actually charge you for skipping the mobile package until a year after you sign up for service. The second rep finally came over, I explained everything again, and after about ten minutes of him fidgeting with settings and handing my phone back without turning my VPN back on, he said there was nothing he could do. Then, of course, he tried to sell me Xfinity Mobile too. Who's your carrier, how much is your bill, the whole routine. At the end of the day, the reps at this store don't seem to care about actually resolving your issue. It's obvious they get some kind of commission for signing people up for mobile, and it's blatant to the point of being uncomfortable. Here's the kicker: later that same day, on a whim, I tried once more to fix the app myself. All it took was disabling Safari cookies on my iPhone and restarting the phone. That's it. After three weeks of waiting on "the highest level of tech support" and an in-person visit where an experienced rep did nothing but try to sell me something, I fixed it myself in five minutes. Do not go to this location. Go to a different Xfinity store. I would never set foot in this one again.

I spent two and half hours in store on Saturday for mobile phone service. Total disaster. I have…read morehad Att for 25 years, but got Comcast cable and was told I had to have mobile xfinity. She switched my phone to xfinity without my knowledge ...she gave me my phone back and said have a nice day. I noticed at 10pm Saturday night what she had done. A total nightmare. I will never use Comcast at Hiram again. Went to Douglasville store this morning and they were very helpful.

I've been with Comcast for years and years. For the most part they are good and efficient. They…read moredon't wow you or anything like that... Our consumer advocate in resident Clark Howard https://clark.com/ calls them "Comcast, customer no service" but last time I checked he was also with Comcast having had it with Dish. I recently got a new neighbor and when he had people install internet service or whatever they were doing...it screwed up our internet on the block...no surprise there. Everytime the wind or a Kardashian has another kid my internet is down....luckily I live near a Starbucks and I can just use theirs... My number one complaint is when they have to come out they give you a time like "we'll be there between "10am to 4pm" That really pin points it down... Yesterday my internet was down and I spent 20 minutes on the phone with a tech. He was super but that's the exception. The first time I called...they told me to turn the device off for 10 minutes and then turn it back on? What did you get that from a 12 years old...seriously... I guess unless Netflix gets better movies on their thingie I'm stuck with Comcast for now..

The offered self install, well when I get it it doesn't work because I haven't had xfinity/comcast…read morein the home I just purchased in 10+ years. So they made an appointment to install. I get a text 2 hours AFTER my appointment window saying they need to reschedule, I picked a time they failed to show again after sitting there all day so I said I didn't want the service, so they said everything was cancelled and I took the equipment back. Well I get a notification they charged my card for a while month of service! And then 2 days later charged me AGAIN THE SAME AMOUNT! I called and they said they would remove my payment information and refund my money, well.. they charged me one more time so now I'm trying to get almost 500 back and never got the first second of service. STILL have not received my money back!! Customer service is horrible they keep saying we mailed a card but that's it I keep telling them I haven't received it, and they keep telling me to wait another 7-10 days! This is horrible!!