Laughable service Internet cuts out literally several times an hour Service guy came out and "turned up the speed" on the modem which did nothing. I live in Gainesville GA Avoid this company like the plague. Do not tolerate these half a$$ greedy companies not giving customers what they pay for. Unbelievable how bad this is. I can't even watch an entire movie without CONSTANT loss of wifi read more

AVOID this company at all cost!!! This is no joke. What's the worst experience you've ever had dealing with an internet provider? I promise, it will be better than dealing with GigaMonster. I thought, they can't be worse than my only other option, Comcast. Comcast leverages their size to engage in horrendous business practices. But at least Comcast employees have always been nice and when Comcast has outages, they address them reasonably quickly. GigaMonster fails at these basic business functions. Every support person I spoke to, during this current five hour outage and counting, has been dismissive or even rude. And all the BBB complaints seem to corroborate this experience. If you think they have cheap prices, it is for a reason. They obviously don't spend any money on customer service nor maintainable infrastructure. I gave you a chance, GigaMonster, and you failed miserably to reach even my already low expectations. Good riddance! read more

this company is the worse company ever. The internet doesn't work, can't get in touch with anyone. Unfortunately I'm stuck with them, because they have a monopoly with my apartment complex. I hate them, they cost me my job. Because they were so unreliable, my custome service job let me go. read more

I am a manager at Sync Med Center and we house GigaMonster services for all of our residents and leasing office. My telephone lines went down last week and I can not get through on the 1844 number to get a hold of anyone! WHY? Each time I call your tech(s) hang up on me! Why? I also give them my cell number for them to call me back & STILL NO ONE DOES; WHY? Why is it so hard to get someone on the telephone that wants to work or help? What type of operation is your firm running? We pay a ridiculous amount for our residents to use your services on-site and within our office AND THIS IS HOW you treat your customers!? With no communication, or follow-through! I can not imagine what trouble you give the residents. I called Friday, Saturday, Sunday, and Monday. EACH PERSON I talk to; hangs up on me! WHY? WHO do I talk to; to get help? I have a business to run, and my lines are not working! IF YOU CAN PLEASE EMAIL (PM.MEDCENTER@SYNCRE.COM) ME A NUMBER TO CALL SOMEONE THAT WANTS TO WORK and HELP! Truly the worse experience ever!!!! read more

I moved into an apartment that uses this service. Let me tell you it is awful. They aren't even avaiable on the weekends, which makes there VERY frequent service interruptions unbearable for someone who works from home. Stick with literally any other wifi provider read more

I'm very upset of how things are going with Giga Monster. As a first time Customer I was expecting my experience to be comparable to my previous internet providers that I used before. Unfortunately first impressions are permanent and are there to last. When I called customer service today and spoke to DANNY about not having internet since morning, I was I formed that there is an outage in my area and they are working on it but didn't give me an exact time or expectations to when is it coming back! So I proceeded and asked him other account related issues since I'm already on the phone with him and it's impossible to get a hold of someone on the phone. And I asked him about when should I expect a bill to be sent to me ? Since I haven't received any since the date of installation. And to my shock I was told that there was a bill that was issued on the same day of installation dated (06/08/2021) which I was never informed about when i was on the phone with Marco ( agent who set up the account) I have called GIGA MONSTER at least 12 times since the time of my internet was installed. I had so many problems with my internet and frequent outages that i have to call them that frequently!!! Next thing I know that I was misinformed about how I was supposed to pay a bill upfront!!! Why was that information never conveyed to me??? And why Marco refused to take any payments on the day of my internet installation date? It's a stupid amount of $21 that is now a past due balance because of MARCO. it's past due because of the lack of information and bad service that i had over the phone which was the only way to set up an account with this company!!! This Internet provider is by far the worst and would never recommend to anyone: No customer service, internet unreliable, misinformation when speaking to agents, frequent outages, unreliable Technical support..... and the list goes on and on. read more

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Hear me, hear me! Do not be fooled by all of these 1 star reviews! IF WE ALL COULD GIVE 0 STARS WE WOULD! The service is out every other day and just seems like an absolute scam honestly. If Yelp can change the 1 star from "Not good" to "No good" that would be more accurate. If this is your only option for internet service providers then you must reconsider where you are living! --OR-- be alright without having internet access! Basically...you better have unlimited hotspot data on your cell plan because it's all you'll have. Work from home? Not with Gigamonster! Doing your classes online? Not with Gigamonster! Using Netflix/Hulu/your favorite streaming app? Not with Gigamonster! Playing games on Xbox/PlayStation/PC? Not with Gigamonster! Checking your Facebook/IG/Twitter? Not with Gigamonster! ...You get the picture. Well, actually, not if you have Gigamonster! It pains me that people will find this review after they've already gotten robbed by this company and they are pissed off. Please, if you are doing your due diligence and find this spicy write-up, do not do business with this company. You WILL be frustrated. You WON'T have wifi. You WILL get a headache. You WON'T have enough Tylenol. Spare a minute to read some other reviews on Gigamonster...it can relieve some of the anger knowing you're not alone! Counting down the days until I am done with my lease so I can be done with their service. read more

I could not think of a worse internet provider to use. They proclaim they have fast internet but regularly throttle you throughout the day, leaving you in a position to drop off important conference calls. When asked to come out, their service staff are not properly trained. They make deals with large developers to have the rights to the Telecom chase, and then annoy all the tenants. In addition, they do not how to bill and will not acknowledge past paid invoices. If you ask to speak to a manager, they will tell you someone will call and that person never does. Their customer service is terrible. If you are thinking of moving into a building with Gigamonster, think again. Do NOT move in!! Save yourself the torment. I consider this company to be scam artists. read more

GigaMonster claims to offer "Scary Fast Internet," but really they offer Scary Bad Service. My BUSINESS phone with them has been down for OVER a week, which is costing me THOUSANDS of dollars. Our gigabit internet NEVER achieves more than about 80 Mbps after repeated calls to customer service. RUN FROM THIS COMPANY AS FAST AS YOU CAN! read more

Zero---I hate this company with a passion. this The company absolutely sucks. It's the 5th time my internet has gone out and customer service sucks. Their agents are not smart and just tell you "we are working on it" Why would a community contract with this company. I'm switching back to another service. My internet never went out with their competitor. Also, they try to charge you for "fast" internet then give you the "superfast" bill. read more

Terrible across the board. I have been trying to contact them since Wednesday at noon, I was just able to reach them Saturday afternoon. I was able to increase my speeds but they recommended a faster modem. I bought the faster modem (best available, arris). Now it doesn't connect to their system and they can't help because the guy who handles that is not working today or during the weekend. The technician will be out on Monday and will probably say the new modem won't work. Terrible across the board. read more

17 years as a broadband tech. Currently a field tech working an a metro ethernet fiber ring. Hate to poor mouth any company.. But ive tried and tried with this company. Moved into an apt Late August of 22. Its now end of November. Im a gamer. My 14 year old games. My wife games. And weve had to quit playing online multiplayer games bc of how awful the connection is latency wise. Ive tried and tried to get someone to take ownership of this issue and fix it. But no one will. They are my only provider. My sole option. And it ss sad how little they care. Sad how no one has the ability to empathize or apply the golden rule. Im not expecting 1ms ping. Id be good with 50-60 ms ping if it was stable. My guess is too little bandwidth for the complex. The single node is overwhelmed. But splitting thr node has an upfront cost. Its fairly nominal. Especially over the long run and especially for what it would do to improve the connection. More bandwidth cost $ as well. So i guess thats out too. Moral.of the story is-if you game-steer as far away from gigamonster as possible. If you read this Gigamonster-the Arbors at Cahaba River in Birmingham. Get your act together. read more

GigaMonster - Internet Service Providers Near Me - Marietta, Georgia

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The literal worst 0/5 Internet is their only service and it does NOT work. When I setup, I had a modem already, which saved me from paying them a monthly fee to rent their modem. Then I moved and cancelled the service and they said "return our modem." It's my modem that I already had from a pervious apartment. We went back and forth -- me trying to prove that the modem is mine and not theirs -- communication stops so I think that's the end of it. Turns out they ruined my credit score for 3+ years because they sent me to collections OVER A MODEM THAT WASN'T THEIRS TO BEGIN WITH. Absolute nightmare of a service, nightmare of a company. AVIOD!!! There's a reason why they have an average of only 1 star after almost a year of reviews... It literally can't get any worse. read more

If I could give something lower than one star I would give it -10. This is by far the worse company for internet services. The Maverick townhomes and Flats chose this as the provider for our community and it has been nothing but horrible read more

This service provider was chosen for us by our apartment complex, probably because it was the cheapest. I work from home and for the first three weeks that I lived here, there was no internet service. They had to come by multiple times to fix it. There's no chat available, so you have to call them if there's a problem. The service goes down pretty much any time it rains. Most recently, I've lost service and when I try to reconnect to gigamonster, I'm told that I have the wrong password. I've never changed my password. If you're considering using them, run. Run far away. read more

I live in Gainesville, Georgia and have Gigamonster by default due to the apartment complex I am at. I can honestly say I've never understood how or even why a Wi-Fi company can be so bad at providing Wi-Fi. This companies phone line even has a default programmed saying, "If you are calling about an outage in wireless service. We are working on it and cannot give you an estimate time of repair at this time." Literally the Wifi is out ALL OF THE TIME and when you call they say they're working on it and that's the best they can do... IT'S 2022.... HOW IS A COMPANY STRUGGLING TO PROVIDE WI-FI CONSISTENTLY??? HOW? AVOID THIS COMPANY !!!! read more

Worst company in the world. Still billing me after cancelling my account! Telling me I never cancelled my account and asking if I want to cancel it now, but still have to pay because I've "had service this whole time". Even received return label from ups. No one will get me on the phone with a manager! They say a manager will call me in 24-48 hours and no one ever calls. read more

By far the worst customer experience I have ever witnessed from an actual company. When there is an outage, which there 100% will be with Gigamonster, you will regret using this scam of a service. After missing work for two days due to an outage and Gigamonster 1. Not being able to repair it in a timely manner and 2. Not having any idea when it would be fixed, I finally cancelled. DO NOT USE GIGAMONSTER read more

Absolutely terrible service. The website user friendly is terrible. Even during light rain, the wifi would go down while all other internet providers have full signals. Canceling my service today. GigStreem took over gigamonster, maybe they'll do better...but I'm not sticking around for it. I recommend any other providers than this. read more

The worst internet provider in a first world country by far. If you are moving somewhere that this is your only option, reconsider. Seriously. Multiple day outages are regular and customer service is non existent. You could get faster downloads with dial up. You will hate your life if this is your provider. read more

Inconsistent, trash service that is most likely gonna be forced on you by your apartment building. I tried to pay for 1Gbps speed and they are straight up not giving it to me despite technically paying for it twice because of a glitch that they won't refund me for. And I'm sure they will say "oh it varies based on traffic" or whatever. But I'm getting the exact same speeds I was getting on the base tier. I can check at 5am and I'm gonna get the same exact speeds I get on the base tier. They say it comes with cable as well, but it isn't working either and after calling twice about it I've decided not to even bother anymore. The customer service people are fine if you can get one on the line (which randomly ranges from impossible to instant which is baffling) but odds are they won't know what's going on because they are just the people in the middle trying to transfer communication between some unknown number of people or systems. This business has presented itself as nothing short of being an outright scam offering a fraction of what I suspect while blocking off any option of having something different. This is the ugly face of capitalism the kids on reddit are constantly complaining about. This is the worst experience I've ever had with any company. read more

This service is worse than Fibersphere. And that's saying a lot. Terrible customer service. It's out dang near more often than it works. Would not recommend to my worst enemy. read more

Easily the worst ISP I've ever dealt with. Be prepared for frequent internet drops, speeds lower than you pay for, and outages lasting days to weeks. Complete with prices higher than I've ever seen for internet, GigaMonster is truly the worst of the worst when considering an ISP. If you work from home or require a reliable connection, stay away from this company like the plague. My apartment complex offers no other internet providers, and the quality of GigaMonster alone is likely enough to force me to move when the lease expires. read more

Horrible connection, non existent customer support. save your time, money and dignity - stay away from this shit of a service

Horrible service they just installed my service and now it's out. Nice service and horrible customer service horrible company

This is the absolute worst internet provider. If your apartment complex only offers this, I'd advise you to look else where. The outages last several days and when internet is working its trash and last a day or two then back to the outages. read more

Try to set up internet with this provider, after setting up an appointment they never showed up. I called and they told me I was Scheduled for slot 3-6 not for the 12-3. Which whatever stuff happens right. So I told them that was a time frame that wasn't going to work. And that I needed to reschedule it. So two days later I am scheduled for 12-3. 3 pm rolls around and nothing so I call them. And they tell me that I was actually scheduled for the 3-6 and that they are in route and on there way. 6pm rolls around and they never came. A complete waste of my time. This Company is a joke and I would suggest you take your money elsewhere. One star is being pretty generous read more

I have never seen a company have universally such bad reviews. The internet goes down once a month and takes all day to get back up. The client outreach person who's phone number i have is at least polite but it's my redeeming enough for how awful the internet service is. Don't screw your residents with Gigamonster read more

Internet is constantly down and support is terrible. I do not recommend this service to anyone.

Worst internet service in the country. They monopolize communities and charge them 50% over market price and deliver a quarter of the speed you pay for. On top of that, the service goes out constantly. Horrible company, I hope they go bankrupt. read more

omg they don't answer their phones and the chat is a joke. I had direct tv call while I was in the line and they could not get through. If you have a choice then run as fast as you can one start and our stupid apartment complex went with them. And my internet speed has dropped by half. read more

This is the absolute worst company I have ever dealt with. I'd like to think I'm usually rational but they have brought out something in me I never knew existed. They just actually don't care. When I first signed up, wifi didn't work for WEEKS and they refused to bring someone to my apartment to fix it. I had to file a complaint with the Better Business Bureau to get them to even START listening to me. Now my wifi is out at my entire apartment complex and they have no urgency to fix it and it's been days. I don't understand how you let people pay $84+ a month for no wifi. I work from home so this is completely inconvenient. My apartment complex forces us to get Gigamonster and I am literally nonrenewing my lease solely based on this. The apartment is perfect other than this one issue but I cannot take it anymore. Considering breaking my lease at this point read more

terrible. always goes out. when it's down it's days at a time. not locally based customer care is terrible. trash company

This company is horrible. Don't use them. My apartment community contracted with them. They installed when I was at chemo all day. Came home and had to figure out how to hook up my devices. Don't use them. I'm calling Comcast for a quote This system is fiber optic and I had a modem. I called and have been trying to get someone here to help me for 2 weeks! read more

Wi-Fi is down for the third day in a row. First day someone responded when we called and said a tech would be out shortly. Third day, no tech and they are not answering the phone or responding to email. Found out they filed for bankruptcy. Not surprised with their stellar customer service. read more

Our apartment will only allow Gigamonster, not my first choice. When it works it's good. But to often the network is down. Every month or every other month. To much when you work remote. I have a hotspot but only so much. So it's usually down for days so looking to move from Hartley Apartments due to this. read more

This is the worst service ever, do not even move into an apartment that have only the Gigamonster service available. They will cut off your service for weeks without any compensation. I actually had issues at my job some years ago because my internet was cut off for one month. Recently I was talking to one of their agents because my internet was out for weeks, he cut off the call. The issue is that some properties only have this useless service available, making it difficult to get an alternative service. I do not recommend at all. In fact I give zero stars! read more

This service is HORRIBLE! I'd rather pay more $ & have reliable service. My internet goes out alot. My cable goes out & they take days to fix it. What's the point in paying for service if you don't recieve it? Go somewhere else. read more

Do NOT MOVE ANYWHERE WHERE THEY REQUIRE THIS INTERNET PROVIDER!! They suck. It is constantly going out for over 10+ hours and when you ask them when it will be fixed they say they are working on it. It is beyond ridiculous. I have no clue how they are still in business. read more

I wish I could give this provider 0 stars, my internet has been out for more then 48hrs on multiple occasions in the last month, don't waste your time with them when you call it will go straight to a bot read more