Great customer service The gentleman knew exactly what i needed to get my phone working

Ariah ( forgive me if I am spelling the name wrong) at the Cobb Parkway SE Smyrna GA 30080 was extremely rude. Verizon set my appointment to pick up an activated SIM card for son's phone and return two plug in n go boxes that came to my home. She was very uninterested and walked away from several times. A few times while she was on the phone with Verizon. The agent was speaking to her, she literally walked away. I told the agent that she stepped away. She even took another customer before she was finished with me. I even told her I felt invisible. The agent advised her to make sure the SIM card was activated. I had to wait until November 3rd 2025. I waited. I was on the phone with Verizon activation for 4 hours. We couldn't get the SIM to activate. Finally, the agent said she did not activate. While on the phone I got a message that I had a package. It was the SIM that was supposed to arrive Saturday but that SIM card in and it worked. Ariah was very unprofessional. read more

My boyfriend had an horrible experience!! Just to switch his phone took 5 hours ! Absolutely Ridiculous

Make sure you have an appointment before going if it's anywhere near closing time. Arrived at 6:35pm, they close at 7pm. I wasn't even allowed inside by the security guard at the door. He stated you need an appointment for anytime after 6:30pm, which I don't see mentioned anywhere on the website. Would be nice to know or adequately advertised somewhere before having patrons drive to the store. Like many have stated, I see why this store has the ratings that it does. read more

TRUST THE REVIEWS! Try a different location. Wish I would've read the reviews before I decided to start service at this location. I almost reconsidered opening an account with Verizon again. I got there around 3:50 yesterday. I expected them to be busy because it was a Saturday. There was two sales reps viewable and three customers being assisted. A gentlemen came in before me and then it was myself. I browsed around for a few to kill time. Eventually, I sat down where available. The manager, (I'll leave his name unsaid) greeted me and I told him i basically want to transfer from my current provider to Verizon. He then asked for my account number and pin for the current provider. I said okay I'll have to find it. Now as he's sitting directly across from me he is facing the opposite way and blatantly on his personal phone in front of me. I understand this may have taken some time, but at least tell me "while you do that I'll be right back" or something. Then go to the back and be on your phone. Any who, I finally get the information and he asks me to move to a table in the middle of the floor and passes me off to a female sales rep. I will leave her nameless as well. She tried to just start my application without finding out why I was there. She ask for my license so I give it to her and she just starts putting it in the system. While doing so, she asks do you know which phone you want. I said no that's why I came in, can you tell me about what you have. I let her know I currently have an iPhone and would like to ideally upgrade. She walks me over to the iPhones. Explains that there's 5 colors to choose from with 2 camera lenses and the other has different colors with 3 cameras. I said oh what's the difference? She said "Oh, I don't know the technical specs but they're about the same." I kind of gave her a blank stare after that. I then took matters into my own hands and googled the phone to see the technical details of the phone to review myself. She then directed my attention to her tablet to show me the color options again.... We sat down and she gave me quotes which sounded okay. She explained those pretty poorly as well. When I asked direct questions about what was stated on the quote she generated and presented to me she told me to ignore that part and just kept repeating what she said. (Maybe they have a script ‍) Finally, I select a plan and she submits my application. I pay $66 for taxes and fees. She grabs the new phone and a return box for my trade in phone. Then she puts everything in a bag. She then says I'll have to set my phone up once I am able to connect to Wi-Fi. I said, wait you're not going to set up my phone right now. She said no it's $29 now to connect in-store. I'm like okay, in my head I'm thinking why would she not include that in the quote then or at least verbally relay this information. I came in with a working phone I would like to leave with one. I then asked well will my old phone work because I'm about to drive to Duluth. I need a phone in case something happens or may need a gps. She says "Yes, your old phone service still works until you transfer your phone." Now that was a complete lie. I get in my car in their parking lot and both phones did NOT work. That didn't even sound right. If you just transferred my phone number to Verizon why would my old phone work, that just logically didn't make sense. This review is already long and y'all should get it at this point. Try to avoid this location by all means necessary if you can. Absolutely horrible service. I wished I would have just left and went to a perimeter or Duluth location since I was heading that way anyways. This store needs re management and employees or just shut the place down. Its really giving Verizon a bad look. I almost went to another provider. read more

BEWARE OF THIS STORE !!!! SCAMMMMM!!! Please read this*******0 stars !!!! Do not buy from them or have your phones shipped to them for pickup. On 07/18 my fiancé and I went into the store around 6:15pm to purchase two new iPhones and join the Verizon family . Soon as I notified one of the employees what we was trying to do she immediately goes & tell me I can't do that at this store. I asked her why , she said because they close at 7pm and it takes time to do new purchases on the phone. I was so confused because it was only 6:15pm. To me she was being straight lazy as hell and rude. So as we walking out she goes to tell us we can order and chose our plan online and just come pick up our phones tomorrow. That's exactly what me & fiancé did when we got home . The online process was really easy. We set the store for the pickup for today 07/19. I go up to the store at 12pm today to get our phones and guy ask who name it was under I told him my fiancé . He was able to find our order but said I couldn't pick it up cause my fiancé was not in the store . I said ok and told him we be back around 5 or 6 when he get off to get the phones. We get to the store around 6:05pm , I let me fiancé go in by his self because it should been a simple pickup. He immediately is sent back out the store and tells me the lady said we at the wrong store. I was so confused because I gps the location to confirm the store when I order the phone online . I go inside and the lady immediately keep repeating "this is not the right store . This is Smyrna " as if I'm stupid or something. So I make my fiancé pull up the confirmation that has the address attached to it and show her and she immediately got quite and then say I don't know what happened you need talk to the manager . So while we waiting to talk to the manager another email come to his other phone and it says our order been cancelled. I explained to the manager what happened and she immediately said "oh well, that mean we do not have the phones " I responded how you don't have our phones all of of sudden when I was just in here and the guy over there was able to pull our order up and tell me the phones is here he just couldn't give them to me at the time cause my fiancé wasn't with me. She paused and said" like I said we don't have your phones here , we don't have no iPhones pro here at all" I asked her what happened to our phones then and she said" idk , they probably sold them" like how the hell can you sell somebody purchased phones ?!? So I ask for corporate number or someone over her and she said" it's me, I'm over this store ! The only thing I can do for you is that you can come back in the store in the morning and buy two new phones again and I can waive the activation fee" . Like what the hell, it scream SCAMMMMMMM!!! I asked her how you don't have my phones now but you have it in the am ?!?! Im not done with them .. I'm getting names and calling corporate tomorrow and will continue to follow up until something is done !!! read more

Walked in. Was greeted by multiple people. Was there to switch out SIM card and ask questions about service out of the country. Everything was handled very efficiently. In and out in less than 6 minutes. read more

It's funny when you go to warn others about a negative experience but so many others have beat you to the punch. No surprise over the 1.7 star rating. I am volunteering for the city providing Christmas gifts to families who cannot afford them. The ONLY store who had what one family wanted in stock was Smyrna, which was 45 minutes from my location. I paid extra for Express Pickup which allowed me to be able to pickup my order in 2 hours. After 6 hours had passed, I attempted to call the store with no luck. It transferred me to corporate who had me on hold for 30 minutes while they contacted the store. I needed to call first because of how far I had to drive to get these items. They got back on the phone and told me they were able to get in contact with the store and that the store communicated that my order was ready for pickup. When I came into the store two hours after the call with corporate, I went to retrieve my order and it said it wasn't ready, despite the store telling Verizon corporate it was and I was welcome to come pick it up. With a room full of people waiting, I checked in. Someone walked in after me and was approached before I was- even though I had checked in first. When Michaela (a manager) finally came and asked what I needed I explained I checked in and was in a strict time crunch and explained that the order was supposed to be ready, clearly I'm frustrated at this point after all the run around and delays. She laughed and said "Really over some airpods?" The airpods are not for me. It shouldn't matter what I ordered. I paid extra to have it ready quicker. The charity these items are going to have a very strict deadline. Which, I shouldn't have even been in a rush since I Placed the 2 hour express order 12 hours prior to that deadline. Of course it's frustrating when a store is unorganized, not helping people in the order they arrive, and not pulling online orders when they have EXPRESS PICKUP plastered all over their walls. Reading the other reviews, this store should lose their ability to do online order pickups as it seems they are not able to manage them at all. The cherry on top was how rude she was to me. My daughter asked why the lady in the store was so mean screaming at me to calm down when "you weren't even doing anything mommy". she has NEVER said that about any store employee in her almost 7 years of life. THATS how unprofessional and rude this manager was. I would not return to this store as it seems like they are not running efficiently, between the ratio of how many employees working to people waiting and the lack of going in order. If I ever need Verizon items I will definitely stick to my normal store or do shipping only. read more

DON'T EVER ORDER ANYTHING FOR PICKUP AT THIS LOCATION. They will have it in stock, Verizon customer service will tell you everything is good to go on their end and that I'm just waiting on them to scan a barcode on a phone and put it in a pickup locker. Customer service even proceededs to tell me that I could pick it up at any time because on their end it's saying ready for pickup. But when I get to the store I'm unable to get it till I receive a pickup email?!?! KNOWING THE PHONE IS SITTING ON A SHELF IN THE BACK!!!! What's so hard about scanning the phone my id and the payment method. I will literally go to another store to set it up, just give me the phone. It's either managers being lazy or simply don't know how to do their job. Idec if yall reply to this, yall need to put yourself in the customers shoes. How would u feel if you had three confirmations that your order was ready for pickup only to drive an hour out for them to say u can't pick it up till you receive an email. I want to be with Verizon but it's hard to when you DON'T HAVE YOUR PHONE. I will be canceling orders and go back to my previous carrier all because someone doesn't want to do or know how to do their job. Will be in contact with the district and regional managers about this problem. Corporate isn't going to do anything, u need to speak the the store managers boss-which is what I'll be doing. Wondering if I should take this to court with all the evidence I have-and trust it's alotttttt. But I'm not THAT petty and I'd be crazy to not even consider THAT as an option. read more

Great customer service by management that it clean well lite friendly service and staff

If I could leave this store negative stars I would. I came in to get some help with an order, and I checked myself in and was told on the app that I was next in line. I sat for an hour and a half without being helped. I watched the employees begin helping customers who had just walked in while me and several others had been waiting for hours. Everyone working was extremely unprofessional, and one lady in particular seemed to have known one of the workers and was able to skip the whole queue and get immediate help. After that I walked out. Worst experience of my life read more

Terrible service I spent 2 hours in a nearly empty store only for them to serve people who came in after me first

Literally took me 30 minutes to get a SIM card . Straight ridiculous ; attitude was smelled at the door worst VERIZON I HAVE EVER BEEN TOO ! read more

Verizon - Mobile Phones Near Me - Smyrna, Georgia

Very poor service. Please choose the version nearest you that is not this one. Do they not like doing work? Me: can you help me with this Her: No. You need to call someone _____ Me: how about this issue Her: no. You'll need to call someone for this too. ____ I should have called, because it was ridiculous. read more

Zero stars. Worst customer service ever. Blamed me for their mistake but after actually listening they realized it was their fault but continued to be unprofessional and rude. read more

Terrible service it seems like they are making us a favor just for them to be there! Horrible attitude and helpless.

A colleague got a new phone and we popped into this shop to get this contacts moved from one device to the other. The technician was fast and efficient, juggling a couple of customers at the same time. Sales staff seemed friendly and on top of their game. read more

Verizon - Mobile Phones Near Me - Smyrna, Georgia

Have been trying to get my trade-in credited to my bill for two months. I have receipt of delivery, submission IDs, and several calls to customer service later still no credit. I've spent over 4 hours to date on this, with only promises, no results. So I try this store. The upside was it took about 10 minutes, downside I was rudely told it wasn't Verizon's problem. Screw what you've heard about Comcast, Verizon customer service, including stores, phone and chat is the absolute worst I've ever encountered. I'm thinking of filing suit against this store, it's management and any employees I can get a name for. I know it won't get me my trade-in, but I'll get the satisfaction of making these people's lives a living hell. I don't give up. read more

Wow, very impressed with their covid precautions. Devin helped me and was great company as my issue took some time to resolve.

Verizon 5G is available but not finished. Verizon coverage is better than competition so that's their leverage. Customer service is NOT good. Online- chat- on the phone abs definitely not in the store. They give me the impression you need them so what do you want instead of thanks for your loyalty as a customer how can I help you. Their plans are ridiculously expensive. read more

the reviews are true they had me wait for 2 hours saying my order will be ready soon then told me after I waited that it's not ready and they don't know when it will be like what y'all wasted my time for nothing and took my. money already df I won't be back here ever they suck read more

Can the district manager of this store please contact me or leave their contact information? The General Manager is refusing to return phone calls or texts, and we need to get an issue resolved that he committed to resolve weeks ago. This has been an absolutely abysmal transition to Verizon. Thanks. read more

On my hunt to switch carriers, I popped into this store around 6:45PM tonight. I was instantly greeted by a Jarod who was very upbeat. He asked if I needed help and I told him that I wanted to look around first. He told me to ask him if I had any questions, which I did after I was finished. He wasn't pushy or rude at all. Something that is a big turn off for me when I enter a store. So once I was done looking at phones, I went to Jarod to ask him a few questions about the plans offered. He was very knowledgeable about the services, and even showed me approximately how much my monthly bill would be. He was very patient while I asked questions and took his time making sure that I understood the services offered. At the end of my Q&A session (lol), he gave me his card and told me to call or text him if I had any further questions....which I immediately did when I got back to my car and realized that I had forgotten to ask hm something. I called him and he answered his phone promptly, which is a big plus in my eyes. He took the opportunity to give me the info I needed and was very kind. Should I choose to make the switch to Verizon, I will definitely patronize this store, simply because of the level of customer service that Jarod provided. If you need to go to this store, please ask for him! I'm sure he will be happy to serve your needs! Great job Jarod!!!! read more

I also understand that things are different due to Covid. However, After driving all the way here to drop off my previous iPhone (new one came in mail) I was told that they were closed to any new customers at 12:15pm due to undisclosed reasons. Couldn't be too restrictive as there was a store full of customers. I just wanted to drop off a phone... epic fail! read more

I cannot say enough about Hasan. He is an absolute stand out employee. Any business would be lucky to have him. He went above and beyond to him my fiancé and myself to port our numbers and start a new phone plan together. He worked overtime to make sure it was a smooth process for us, getting on the phone with support even after we left the store. We got an even better deal than we imagined thanks to Hasan. Even more, after the sale was made, he kept in touch to try and get us incentives after Verizon phone bots messed up our transfer. Give this man a raise. It is hard to find employees that truly care about their customers and will help them leave the store a happy and loyal customer. That is what Verizon has with Hasan, don't lose it! read more

Worst Verizon store and employees I've ever been to. When the employee went to the back to get the phone I wanted to buy, it took her 30 minutes. Why does it take so long? Rude from start to finish! read more

Better service with an outsourced call center. Waited 30 minutes while employees just stood around running their mouths. Zero timeliness, zero sense of urgency, and zero consideration for the value of their customer's time. Now I understand why that lady drove her SUV through the Verizon storefront. These suckas deserve it. read more

Rude people. Do not visit. Go somewhere else if you need help. Would think they would remember customers come first.

Normally - I never ever have a problem when going to this location. Sometimes I stop in just to say hi to my favorite CSR - Yvonne Hargrove...other times, I simply go in to pay my bill. Well Friday, Sep 25th was not one of the better times. Here's my story: I was first in line to get the new iPhone 6s-Plus. I arrived at 4:00am and waited til the opening hour 8:00am . To my dismay, at approx 7:40-ish myself and the other group of faithful customers were told that their shipment of this particular phone did not come in. Here's the disappointing part ~ I understand that things happen and it was out of their control. My biggest beef had to deal with the management's inability to foresee this problem and advise the customers in a timely fashion. It was an EPIC FAILURE on their part that that left my image of Verizon tarnished at best. Because my CSR-Yvonne is so sweet and displayed empathy, I went ahead and placed my order for a future delivery, but this experience leaves a bitter taste...!! And the district manager, Gina.....really has a lot to learn about "how to win and keep" good customers. read more

Run away!! If you can go anywhere else, save yourself big aggravation and go elsewhere. I was just treated to horribly inept and rude service by Shauntey (sp?). She did not want to be bothered by my questions and didn't have any helpful answer. Finally I just handled the process by calling the Verizon Contact Center. I am amazed that there is one review that is positive!!! Why does Verizon even have a store when it is staffed with inconsiderate and untrained people? read more

I have to agree with the other reviewer here - the staff at this store seemed bothered by me coming in to upgrade my phone, more interested in selling accessories to customers who walked in after me. They ultimately told me they won't honor my upgrade, even though I had an email confirmation to pick it up AT THEIR LOCATION. Bad service all around. read more

Waited 25 minutes and never got a hello or we'll be with you shortly ... nothing . I love just go online and do my business

Came to Verizon to port over my fiancées number and to upgrade her phone. Amy helped us from beginning to end, dealing with Verizon central as well as well as the upgrade to the new phone. We had an issue with the trade in credit. Amy was so adamant that we not be held up that she took care of it after we left. On top of all of this she also managed the busy flow of the many people coming in for other reasons. If you come to this store, ask for Amy. You'll be very glad you did! read more

If i can give this store below one star then i would do The sellers dont listen or answer your questions. I love Verizon but the store is not a good reputation of Verizon. They ordered Iphone6 for me online and they messed up the information . read more

Came in to upgrade my phone just 30 minutes ago. Was told, "Great! Will have someone with you soon." Well, "soon" turned into over 20 minutes of looking around and there were all of 3 customers being waited on by at least 5 employees. Seriously?? What kind of crap service is this? Nobody came by to tell me how much longer, or "Be right with you"...NOTHING. So I walked out! Screw that place. read more

I am a new customer to Verizon so I decided to take my friend to the store on Cobb Parkway because she was thinking about switching services. When we walked in we were greeted by the young lady who assisted me last month. The Assistant Manager (Ashley) was walking around ignoring us because it was close to closing time and she didn't want to wait on us so I asked if she could help us and she said I'm still with a customer who was in the phone with customer service for over 10 minutes...So I asked her as the Manager why wouldn't she acknowledge us and say we will be with you shortly she immediately got defensive and said "I don't care what you think and who you call..you can call the GM for all I care" and I'm thinking WOW this is from a Manager. Another representative came over to help us and I asked for the GM's name and number and the Assistant Manager number and she yelled "I'll give you my whole name Ashley ?. I didn't hear the last name because by that time I was pissed that an employee of Verizon would treat a customer like that in front of the entire store....Even the other employees were shocked! I will never refer anyone to Verizon again because of the experience I had with Ashley (Assistant Manager) at the Verizon Store on Cobb Parkway!! read more

We spent 3 hours on the phone with a verizon customer service rep at Costco trying to get my Daughters phone upgraded early, I was going to pay the early termination and get her a new phone they did everything they could and promised everything costco was going to give us to get us out of costco and come to a verizon wireless corporate store, We asked for supervisors over and over and were denied, we finally came to this location and explained everything to them gave them the verizon rep's name and employee number and Their best help was to call customer service and hand us the phone. read more

Went in to this store today to find out about fixing my phone's charging port. MALCOLM went above and BEYOND to solve my problem, and his attitude was so incredibly positive. It was actually a pleasure dealing with him, and usually these kind of tasks are a drag. This is my first yelp review, and I just had to give credit to a great customer service person (they are so rare these days). I'm now impressed more with Verizon. read more

NEVER go to this store and purchase at time of sales pitch. They try their best to confuse you and fast talk their way to a sale. Make sure you write down in detail exactly what your bill will look like, the exact charges you will be charged and that you are given the 1453 pages of fine print policies that basically say you will be screwed sideways to sunday. Fast talkers that not once talk about the time frame to cancel and that if you miss that date by even one day - you will be charged the full termination fee and not even get an apology or oh gosh, hate that for you. I am sure there is a score board in the backroom of how many people have been screwed today. STAY AWAY. read more

I'm in total discuss. They don't want to help you and lie, also, they only want to for you to spend money on what they recommend not what you come in to buy. Horrible Horrible Horrible. I went to this store because its a certified Verizon store thinking I would get great customer service and help re-activate my Verizon pre-paid phone. Was helped by a light skinned African American lady with braids and light brown/blue eyes. Gave her my phone and she claimed she was having trouble activating with my current sims card and the new ones in the back wasn't working either. She went to the back and got this man that she called T.H. or T.F. and said he would help. He came to me and said he couldn't do anything with the phone because it was pre-paid phone and I hadn't activated in the last 5 months and I needed to call customer service. Proceeded to call a number on the desk phone and quickly hung up and said they wouldn't be able to activate this phone at all because I brought it from Walmart and I need to buy a new prepaid phone from that/their store. I was confused and said well can I please speak with them to confirm he so no that I needed to call their customer service on another phone on my own. I kindly left but was puzzled and in disbelief that a real Verizon Corporate store wouldn't help me. I then left and said let me give it another try at another store and I went to the Verizon authorized dealer store by the Big Chicken on Cobb Parkway. I said well if they tell me the same thing the I know its true. Got inside the store no wait at all and a gentleman African American Light skinned helped me with absolutely no problem. He called prepaid customer service for me activated my phone, gave me a new number, took my payment, and asked me if he could do anything else. I thanked him at least 1/2 dozen times and told him what happened at the corporate store on Cobb Parkway Smyrna by Best Buy. He advised me that he has gotten so many similar complaints from customers and that they are trained to say whatever it takes to get a sale. I was floored. I couldn't understand how the corporate store could treat a customer this way. After leaving the authorized retail location by the Big Chicken I headed back to the corporate store to address my issue with the manager. Little did I know the man named T.H or T.F. was acting as the manager because soon as I got back there I asked for the manager. The same lady whom helped me prior told me he would come out shortly. Low and behold it was the same man who helped me and I asked him if he the manager and he said yes. I asked him why would you tell me that I couldn't activate my phone and I could and you told me I needed a new prepaid phone and that my phone was no good and I went to the authorized dealer location by the Big chicken and they helped me with no problem and called customer service and now my phone is working with no problem. He said they are an authorized dealer and they handle things differently. I said you are a corporate Verizon store and are suppose to provide customer service and you refused my service and lied to me saying the only way to get a phone working is to buy another pre-paid phone. I told him that is very dishonest, horrible customer service, untrustworthy, and down right discussing that you lied and refused helping me. I told him I have his name Toddrick and will let someone in higher authority know and walked out the store. I chose to write this to tell my experience unsatisfactory horrible experience. Again his name tag said Toddrick he claimed he was the manager and he was horrible. My visit at this location was Friday March 17th, 2017 at around 4pm eastern time. Verizon Please train your employees to not be greedy and be honest with customers and to provide customer service by honestly helping the customer. Again I am disgusted and will never return to that store again. Thank you, Monica read more