My mom was a victim of fraud. Someone put service in her name last yr in Ga. She hadn't lived in Ga…read morefor over 5 yrs. This was the reason for our in store visit. The sales rep in store was so patient and helpful. However the customer service rep on phone was utterly useless. Our problem thank goodness was resolved but it wasn't easy. I would highly recommend this store though if you are desiring at&t service.

Zero Awful customer service…read moreDo not go here Please Security breach at store,did not help at all Told no manager working Filed formal complaint

Save your time and money and go to Verizon or somewhere else. This stores bad information cost me…read more$1100.

Coming to this location is always quick and painless…read more Malik always takes care of me when I come, he actually helps me with my personal and business account. Even if they do not have the product I want, the are quick to go the extra mile and see what stores nearby have it, or ship it to my home/office priority. The free and plentiful parking also make it a great location. I'm forever a loyal AT&T customer!

Anessha is 1000000% helpful and knowledgeable. Blown away. Helped me fix all my issues with my…read moreaccounts and switching from tmobile

Best AT&T store I've ever been to! Staff is so friendly and helpful. Cannot say enough positive…read morethings about my experience.

My experience at Apple Cumberland Mall was okay overall & my issue was resolved eventually after a…read morelong wait. I arrived a few minutes early and checked in with a friendly Apple associate. She greeted me, found my name and walked me over to a table with four seats. I waited for over 30 minutes in what seemed to be a troubleshooting area for iphones and while waiting I saw other customers (with phone issues) dealing with various situations. Some were waiting and some were being served. There were plenty of Apple associates walking around with their teal shirts and politely greeting or assisting the best way they could (or couldn't). Another staff member checked on me after 15 minutes, and said someone would be with me soon. There was a woman being served next to me who was visibly upset after working with an associate to solve an issue with her phone, and I heard her state that she'd been there for over an hour. About 15 minutes later another staff member came over to check on me & I asked if I should move over to what appeared to be the table for Mac issues. They agreed and I moved over a few minutes later. My issue was related to a water spill on my Macbook Pro, that damaged my charging port & keypad. I initially tried to resolve the issue with Best Buy - Geek Squad near my home, but the agent was unable to process the ticket after doing most of the work to assist me for an hour and send my laptop out to be repaired. He provided a Geek Squad ticket number & print out and gave me advice to go to an Apple location with it so they could help finish the job. After 45 minutes of waiting, the agent at Apple was able to enter the Geek Squad ticket into his database, collect my payment for repair and take the computer. $300 plus tax and a few business days later my Macbook was shipped back to me repaired. I will note that my Macbook was under warranty (extended) when this occurred . I struggled between a three and four rating because I could see why many customers were upset first hand. My decision to give them a three is because of the long wait time, despite of having an appointment made days in advance & explaining my issue to two associates before being told to move to the proper area to be seen. It was inconvenient, but this location ultimately helped resolve my issue and prevent me from footing the bill for a new Macbook this year. I would return if in a similar situation and pack the patience.

Apple is Apple! You get some good Support Apples & then get…read morethose Rotten Apples! I had a Rotten Apple today... (roll eyes).... You know the one that came to work with the poopy attitude. Wish I would had gotten the "other" Apple. Make an appointment if all possible. It's jammed packed in here and it's barely 11:00 am At any rate.... If I could have done what I needed online at home, I would have stayed! No more "Rotten Apples" please

Great location! Friendly staff!…read moreTeam park as amazing! Javan went above and beyond for my girls I really appreciate that!

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Wow. T-Mobile is definitely not AT&T! From the first telephone call when I signed up for service,…read moreto the amazing customer service at the Cumberland Mall location my experience has been fabulous. Since this is the T-Mobile store location, I will share that part of my journey as a new T-Mobile customer. The store was clean and inviting. I walked in and was immediately greeted by Josh. I needed help in trading in my old iPhone, and was not in the system yet, since I hadn't registered. No problem! Josh took his time to find my new client file, and professionally handled all the details for my trade in, including my receipt. But it gets even better! I had put the protective screen on myself (better handled by the professionals) and while Josh was working, I asked Javian if he could help me. Turns out one of my corgi's hairs was underneath the screen. No problem! Javian got some tools out and fixed the bubble issue. For an OCD iPhone crazed customer, this was simply wonderful! I would def return to this location and highly recommend it to anyone that wants a professional, enjoyable and well executed experience.

Awful experience at this location. I was returning equipment and they had me wait for 30 min while…read moreseveral employees just stood around. I ended up paying to have it shipped back through UPS because I couldn't deal. So glad I cancelled our internet with this terrible provider!!!

Rami fixed my old cell phone when everyone else said it was a "lost cause". He was professional,…read morefriendly, and has very reasonable prices. I am going to take my old computer to him as well. He is some kind of electronics wizard!

This store employees from the owner ,GM, and customer service reps inside of this small…read moreunprofessional establishment is very poor! I feel as a customer that I was victimized and so much more based on my gender, age, credit, and personal background! One of the rep in the store fraudulently ordered many new iPhone 13 under my account number without my consent and knowledge! I found out by a confirmation notice from UPS confirming a shipment of the newly already activated phones that was being shipped to the Verizon retailer located in Cumberland mall! Once aware I immediately called the store the same rep answer and said he did see the order that he must've did it by mistake and would I like to delete my order that he made a so called Mistake on! I asked for a supervisor or to speak to corporate and he said he didn't have a chain of command! I reached out to Verizon corporate Fraud department and they verified that it was fraud and blocked the order! I noticed when setting up my new account in this location that they use personal laptops while doing business and in putting customers personal information please be aware of possible scams!

Great customer service The gentleman knew exactly what i needed to get my phone workingread more

Ariah ( forgive me if I am spelling the name wrong) at the Cobb Parkway SE Smyrna GA 30080 was…read moreextremely rude. Verizon set my appointment to pick up an activated SIM card for son's phone and return two plug in n go boxes that came to my home. She was very uninterested and walked away from several times. A few times while she was on the phone with Verizon. The agent was speaking to her, she literally walked away. I told the agent that she stepped away. She even took another customer before she was finished with me. I even told her I felt invisible. The agent advised her to make sure the SIM card was activated. I had to wait until November 3rd 2025. I waited. I was on the phone with Verizon activation for 4 hours. We couldn't get the SIM to activate. Finally, the agent said she did not activate. While on the phone I got a message that I had a package. It was the SIM that was supposed to arrive Saturday but that SIM card in and it worked. Ariah was very unprofessional.