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    Verizon

    1.0 (1 review)
    Open 11:00 am - 7:00 pm

    Verizon Photos

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    4 years ago

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    Apple Cumberland Mall - Device Options

    Apple Cumberland Mall

    (142 reviews)

    $$$

    Jacob who in my estimation is just a top employ at the Apple store. He was working as a greeter…read moreand then putting me in touch with the proper person who could help me with my phone. What a great personality. Adrienne L

    First, go online to schedule an appointment. I did not, as this was my first trip to an Apple…read moreStore. My wait was over an hour. My i16 Pro is less than 1 year old. I explained that the phone was intermittently getting HOT when charging, which leads to a fast draining of the battery as soon as it was removed from the charger. The drain takes about 2 hours, even when the phone is sitting on the desk or otherwise not being used. Miguel tried to convince me a relatively new charging/data cord, bought from a Verizon Store, was the culprit. In desperation, I tried his recommendation to buy an Apple Cord and Brick. It is still intermittently heating up when I charge it. I don't blame Miguel for that. Apple has trained him to do this. However, Miguel left helping me to go on a 15-minute break, forgot about me & moved on to the next customer when he returned from his break. I walked out. The lines were long, the techs were struggling to keep up, but lackadaisical about their time. I spoke with several people lately: friends, several other customers waiting at the Apple Store & on FB. This seems to be an ongoing issue with Apple. They apparently have a plethora of bad batteries & are making excuses instead of correcting the problem in order to keep their profit margins fat. This will be my final Apple phone. I will be using Android in the future.

    Verizon - mobilephones - Updated September 2026

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