Save your time and money and go to Verizon or somewhere else. This stores bad information cost me…read more$1100.

Coming to this location is always quick and painless…read more Malik always takes care of me when I come, he actually helps me with my personal and business account. Even if they do not have the product I want, the are quick to go the extra mile and see what stores nearby have it, or ship it to my home/office priority. The free and plentiful parking also make it a great location. I'm forever a loyal AT&T customer!

Anessha is 1000000% helpful and knowledgeable. Blown away. Helped me fix all my issues with my…read moreaccounts and switching from tmobile

Best AT&T store I've ever been to! Staff is so friendly and helpful. Cannot say enough positive…read morethings about my experience.

My experience at Apple Cumberland Mall was okay overall & my issue was resolved eventually after a…read morelong wait. I arrived a few minutes early and checked in with a friendly Apple associate. She greeted me, found my name and walked me over to a table with four seats. I waited for over 30 minutes in what seemed to be a troubleshooting area for iphones and while waiting I saw other customers (with phone issues) dealing with various situations. Some were waiting and some were being served. There were plenty of Apple associates walking around with their teal shirts and politely greeting or assisting the best way they could (or couldn't). Another staff member checked on me after 15 minutes, and said someone would be with me soon. There was a woman being served next to me who was visibly upset after working with an associate to solve an issue with her phone, and I heard her state that she'd been there for over an hour. About 15 minutes later another staff member came over to check on me & I asked if I should move over to what appeared to be the table for Mac issues. They agreed and I moved over a few minutes later. My issue was related to a water spill on my Macbook Pro, that damaged my charging port & keypad. I initially tried to resolve the issue with Best Buy - Geek Squad near my home, but the agent was unable to process the ticket after doing most of the work to assist me for an hour and send my laptop out to be repaired. He provided a Geek Squad ticket number & print out and gave me advice to go to an Apple location with it so they could help finish the job. After 45 minutes of waiting, the agent at Apple was able to enter the Geek Squad ticket into his database, collect my payment for repair and take the computer. $300 plus tax and a few business days later my Macbook was shipped back to me repaired. I will note that my Macbook was under warranty (extended) when this occurred . I struggled between a three and four rating because I could see why many customers were upset first hand. My decision to give them a three is because of the long wait time, despite of having an appointment made days in advance & explaining my issue to two associates before being told to move to the proper area to be seen. It was inconvenient, but this location ultimately helped resolve my issue and prevent me from footing the bill for a new Macbook this year. I would return if in a similar situation and pack the patience.

Apple is Apple! You get some good Support Apples & then get…read morethose Rotten Apples! I had a Rotten Apple today... (roll eyes).... You know the one that came to work with the poopy attitude. Wish I would had gotten the "other" Apple. Make an appointment if all possible. It's jammed packed in here and it's barely 11:00 am At any rate.... If I could have done what I needed online at home, I would have stayed! No more "Rotten Apples" please

Great location! Friendly staff!…read moreTeam park as amazing! Javan went above and beyond for my girls I really appreciate that!

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

I visited the T-Mobile on Cobb Parkway today to exchange my old phone after buying a new one. The…read morewait was longer than I expected, but Chris was very communicative and kept me updated on where I was in line. He ended up assisting me with the phone give back and was super professional even while handling some impatient customers. The whole team seemed to be doing their best and I appreciated the service.

Mike - the Assistant Store Manager, was the 3rd person from a different location who finally gave…read moreme some clear & effective insight. I've been dancing between T-Mobile & Apple Stores this entire year regarding my faulty device. Apple Support asked me to revisit a T-Mobile one more time before submitting my claim. Since I was temporarily in the Cobb area with my Daughter, we ended up here. Mike provided me with the action steps that I needed & without the blurred lines I was getting from the other locations. I followed every step & two months later, Apple finally sent me a replacement. It was a lesson all within itself on what Apple Care & extended insurance truly offers & covers. Nonetheless, Mike got me sorted & now I have a new & properly functioning device.

Wow. T-Mobile is definitely not AT&T! From the first telephone call when I signed up for service,…read moreto the amazing customer service at the Cumberland Mall location my experience has been fabulous. Since this is the T-Mobile store location, I will share that part of my journey as a new T-Mobile customer. The store was clean and inviting. I walked in and was immediately greeted by Josh. I needed help in trading in my old iPhone, and was not in the system yet, since I hadn't registered. No problem! Josh took his time to find my new client file, and professionally handled all the details for my trade in, including my receipt. But it gets even better! I had put the protective screen on myself (better handled by the professionals) and while Josh was working, I asked Javian if he could help me. Turns out one of my corgi's hairs was underneath the screen. No problem! Javian got some tools out and fixed the bubble issue. For an OCD iPhone crazed customer, this was simply wonderful! I would def return to this location and highly recommend it to anyone that wants a professional, enjoyable and well executed experience.

Awful experience at this location. I was returning equipment and they had me wait for 30 min while…read moreseveral employees just stood around. I ended up paying to have it shipped back through UPS because I couldn't deal. So glad I cancelled our internet with this terrible provider!!!

Rami fixed my old cell phone when everyone else said it was a "lost cause". He was professional,…read morefriendly, and has very reasonable prices. I am going to take my old computer to him as well. He is some kind of electronics wizard!

This store employees from the owner ,GM, and customer service reps inside of this small…read moreunprofessional establishment is very poor! I feel as a customer that I was victimized and so much more based on my gender, age, credit, and personal background! One of the rep in the store fraudulently ordered many new iPhone 13 under my account number without my consent and knowledge! I found out by a confirmation notice from UPS confirming a shipment of the newly already activated phones that was being shipped to the Verizon retailer located in Cumberland mall! Once aware I immediately called the store the same rep answer and said he did see the order that he must've did it by mistake and would I like to delete my order that he made a so called Mistake on! I asked for a supervisor or to speak to corporate and he said he didn't have a chain of command! I reached out to Verizon corporate Fraud department and they verified that it was fraud and blocked the order! I noticed when setting up my new account in this location that they use personal laptops while doing business and in putting customers personal information please be aware of possible scams!

Great customer service The gentleman knew exactly what i needed to get my phone workingread more

Ariah ( forgive me if I am spelling the name wrong) at the Cobb Parkway SE Smyrna GA 30080 was…read moreextremely rude. Verizon set my appointment to pick up an activated SIM card for son's phone and return two plug in n go boxes that came to my home. She was very uninterested and walked away from several times. A few times while she was on the phone with Verizon. The agent was speaking to her, she literally walked away. I told the agent that she stepped away. She even took another customer before she was finished with me. I even told her I felt invisible. The agent advised her to make sure the SIM card was activated. I had to wait until November 3rd 2025. I waited. I was on the phone with Verizon activation for 4 hours. We couldn't get the SIM to activate. Finally, the agent said she did not activate. While on the phone I got a message that I had a package. It was the SIM that was supposed to arrive Saturday but that SIM card in and it worked. Ariah was very unprofessional.

Absolutely incompetent! Took my iPad in for a battery. When they returned it, the battery was worse…read morethan before and both my rear facing camera and microphone were not functioning. I took it back for another battery and repair of what they broke. Received the iPad back in two days, and not only was the "new" battery even worse (completely dead within hours with no use), they stated that they could not fix the rear facing camera, but they refused to pay any toward a replacement. I'm now out $1000 for a replacement iPad. Stay away from this place!

I had work done on my two iPhones at the Cumberland Mall location earlier today, September 23,…read more2025. Rey worked on one, and then the power button stopped working. He insisted they don't go near the button when fixing the screen or battery, but the button worked just hours earlier when I decided to bring my phone in. While he was troubleshooting the button, he pulled out a rubber seal with some tweezers, and then told me that I could come back in one week when he worked again, after he has a chance to order the needed part, and he will fix the button without charge. I'll update my review if the promised work is performed in one week on September 30, 2025. Also, iPhone batteries ship at around 50% charged no matter who you buy them from because its the most stable charge state for a battery and therefore the safest to ship, but the battery he installed on the phone powered on at 5%, which would never happen with a new battery. I think only one of the two phones he worked on received a new battery, and he thought he would save some money with the second battery. After I charged the phone to 100% and played around with the new screen, the home button is also now not working. Sometimes I have to press it three or four times to get the screen to turn on, sometimes it does not work at all. Both the home button and power button worked perfectly prior to taking it in to the shop. Update: On September 24, 2025 I called in the morning to speak with a different employee and to confirm the power button part had been ordered. I spoke with Mavis who said that the part is ordered and they will fix the button on Tuesday Sept 30, but she tried to explain the battery away as a "new battery that had just drained its battery while sitting in inventory". I think this is a sketchy explanation. Update: On September 30, 2025 I came in and they fixed the broken power button. I did not bring up replacing the battery because I just didn't want to complicate the matter. Between Sept 24th and Sept 30th, the home button had started to work properly so I think it just needed to work its way into proper place, but the home button has been a little iffy since Sept 30th. I am hoping that the home button starts functioning normally again within the week.