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AT&T Store

3.3 (3 reviews)
Closed • 10:00 am - 8:00 pm

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Apple Cumberland Mall - Device Options

Apple Cumberland Mall

2.4(138 reviews)
3.0 mi
•$$$

My experience at Apple Cumberland Mall was okay overall & my issue was resolved eventually after a…read morelong wait. I arrived a few minutes early and checked in with a friendly Apple associate. She greeted me, found my name and walked me over to a table with four seats. I waited for over 30 minutes in what seemed to be a troubleshooting area for iphones and while waiting I saw other customers (with phone issues) dealing with various situations. Some were waiting and some were being served. There were plenty of Apple associates walking around with their teal shirts and politely greeting or assisting the best way they could (or couldn't). Another staff member checked on me after 15 minutes, and said someone would be with me soon. There was a woman being served next to me who was visibly upset after working with an associate to solve an issue with her phone, and I heard her state that she'd been there for over an hour. About 15 minutes later another staff member came over to check on me & I asked if I should move over to what appeared to be the table for Mac issues. They agreed and I moved over a few minutes later. My issue was related to a water spill on my Macbook Pro, that damaged my charging port & keypad. I initially tried to resolve the issue with Best Buy - Geek Squad near my home, but the agent was unable to process the ticket after doing most of the work to assist me for an hour and send my laptop out to be repaired. He provided a Geek Squad ticket number & print out and gave me advice to go to an Apple location with it so they could help finish the job. After 45 minutes of waiting, the agent at Apple was able to enter the Geek Squad ticket into his database, collect my payment for repair and take the computer. $300 plus tax and a few business days later my Macbook was shipped back to me repaired. I will note that my Macbook was under warranty (extended) when this occurred . I struggled between a three and four rating because I could see why many customers were upset first hand. My decision to give them a three is because of the long wait time, despite of having an appointment made days in advance & explaining my issue to two associates before being told to move to the proper area to be seen. It was inconvenient, but this location ultimately helped resolve my issue and prevent me from footing the bill for a new Macbook this year. I would return if in a similar situation and pack the patience.

Apple is Apple! You get some good Support Apples & then get…read morethose Rotten Apples! I had a Rotten Apple today... (roll eyes).... You know the one that came to work with the poopy attitude. Wish I would had gotten the "other" Apple. Make an appointment if all possible. It's jammed packed in here and it's barely 11:00 am At any rate.... If I could have done what I needed online at home, I would have stayed! No more "Rotten Apples" please

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Apple Cumberland Mall - Let's NEO it

Let's NEO it

Apple Cumberland Mall
Apple Cumberland Mall

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T-Mobile - Magenta not pink, 02.12.2021.

T-Mobile

2.3(15 reviews)
3.0 mi
•$$$
Virtual estimates
Shipping

Wow. T-Mobile is definitely not AT&T! From the first telephone call when I signed up for service,…read moreto the amazing customer service at the Cumberland Mall location my experience has been fabulous. Since this is the T-Mobile store location, I will share that part of my journey as a new T-Mobile customer. The store was clean and inviting. I walked in and was immediately greeted by Josh. I needed help in trading in my old iPhone, and was not in the system yet, since I hadn't registered. No problem! Josh took his time to find my new client file, and professionally handled all the details for my trade in, including my receipt. But it gets even better! I had put the protective screen on myself (better handled by the professionals) and while Josh was working, I asked Javian if he could help me. Turns out one of my corgi's hairs was underneath the screen. No problem! Javian got some tools out and fixed the bubble issue. For an OCD iPhone crazed customer, this was simply wonderful! I would def return to this location and highly recommend it to anyone that wants a professional, enjoyable and well executed experience.

Awful experience at this location. I was returning equipment and they had me wait for 30 min while…read moreseveral employees just stood around. I ended up paying to have it shipped back through UPS because I couldn't deal. So glad I cancelled our internet with this terrible provider!!!

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T-Mobile - I'm saying...MK & her Magenta Men of T-Mobile, WONDERFUL CUSTOMER SERVICE, 02.12.2021.

I'm saying...MK & her Magenta Men of T-Mobile, WONDERFUL CUSTOMER SERVICE, 02.12.2021.

T-Mobile - Xavier aka X marks the spot on service, 02.12.2021.

Xavier aka X marks the spot on service, 02.12.2021.

T-Mobile - We used about six while signing & setting up my phone, 02.12.2021.

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We used about six while signing & setting up my phone, 02.12.2021.

Mobile Care

Mobile Care

3.3(8 reviews)
3.0 mi

Absolutely incompetent! Took my iPad in for a battery. When they returned it, the battery was worse…read morethan before and both my rear facing camera and microphone were not functioning. I took it back for another battery and repair of what they broke. Received the iPad back in two days, and not only was the "new" battery even worse (completely dead within hours with no use), they stated that they could not fix the rear facing camera, but they refused to pay any toward a replacement. I'm now out $1000 for a replacement iPad. Stay away from this place!

I had work done on my two iPhones at the Cumberland Mall location earlier today, September 23,…read more2025. Rey worked on one, and then the power button stopped working. He insisted they don't go near the button when fixing the screen or battery, but the button worked just hours earlier when I decided to bring my phone in. While he was troubleshooting the button, he pulled out a rubber seal with some tweezers, and then told me that I could come back in one week when he worked again, after he has a chance to order the needed part, and he will fix the button without charge. I'll update my review if the promised work is performed in one week on September 30, 2025. Also, iPhone batteries ship at around 50% charged no matter who you buy them from because its the most stable charge state for a battery and therefore the safest to ship, but the battery he installed on the phone powered on at 5%, which would never happen with a new battery. I think only one of the two phones he worked on received a new battery, and he thought he would save some money with the second battery. After I charged the phone to 100% and played around with the new screen, the home button is also now not working. Sometimes I have to press it three or four times to get the screen to turn on, sometimes it does not work at all. Both the home button and power button worked perfectly prior to taking it in to the shop. Update: On September 24, 2025 I called in the morning to speak with a different employee and to confirm the power button part had been ordered. I spoke with Mavis who said that the part is ordered and they will fix the button on Tuesday Sept 30, but she tried to explain the battery away as a "new battery that had just drained its battery while sitting in inventory". I think this is a sketchy explanation. Update: On September 30, 2025 I came in and they fixed the broken power button. I did not bring up replacing the battery because I just didn't want to complicate the matter. Between Sept 24th and Sept 30th, the home button had started to work properly so I think it just needed to work its way into proper place, but the home button has been a little iffy since Sept 30th. I am hoping that the home button starts functioning normally again within the week.

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Mobile Care
Mobile Care
Mobile Care

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AT&T Store - mobilephones - Updated May 2026

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