Coming to this location is always quick and painless…read more Malik always takes care of me when I come, he actually helps me with my personal and business account. Even if they do not have the product I want, the are quick to go the extra mile and see what stores nearby have it, or ship it to my home/office priority. The free and plentiful parking also make it a great location. I'm forever a loyal AT&T customer!

Save your time and money and go to Verizon or somewhere else. This stores bad information cost me…read more$1100.

Edwin was extremely knowledgeable and helpful in getting us new phones and helping to set them up…read more He explained all the new features and helped get us the accessories we needed. He also gave us tips on how to manage these changes with our billing.

Anessha is 1000000% helpful and knowledgeable. Blown away. Helped me fix all my issues with my…read moreaccounts and switching from tmobile

Once again a great review for the Apple employees Keem M helped me with the issues that I had…read morewith my phone and was very clear in explaining what needed to be done. His personality matches his knowledge Thank you Adrienne L

First, go online to schedule an appointment. I did not, as this was my first trip to an Apple…read moreStore. My wait was over an hour. My i16 Pro is less than 1 year old. I explained that the phone was intermittently getting HOT when charging, which leads to a fast draining of the battery as soon as it was removed from the charger. The drain takes about 2 hours, even when the phone is sitting on the desk or otherwise not being used. Miguel tried to convince me a relatively new charging/data cord, bought from a Verizon Store, was the culprit. In desperation, I tried his recommendation to buy an Apple Cord and Brick. It is still intermittently heating up when I charge it. I don't blame Miguel for that. Apple has trained him to do this. However, Miguel left helping me to go on a 15-minute break, forgot about me & moved on to the next customer when he returned from his break. I walked out. The lines were long, the techs were struggling to keep up, but lackadaisical about their time. I spoke with several people lately: friends, several other customers waiting at the Apple Store & on FB. This seems to be an ongoing issue with Apple. They apparently have a plethora of bad batteries & are making excuses instead of correcting the problem in order to keep their profit margins fat. This will be my final Apple phone. I will be using Android in the future.

Great location! Friendly staff!…read moreTeam park as amazing! Javan went above and beyond for my girls I really appreciate that!

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Mike - the Assistant Store Manager, was the 3rd person from a different location who finally gave…read moreme some clear & effective insight. I've been dancing between T-Mobile & Apple Stores this entire year regarding my faulty device. Apple Support asked me to revisit a T-Mobile one more time before submitting my claim. Since I was temporarily in the Cobb area with my Daughter, we ended up here. Mike provided me with the action steps that I needed & without the blurred lines I was getting from the other locations. I followed every step & two months later, Apple finally sent me a replacement. It was a lesson all within itself on what Apple Care & extended insurance truly offers & covers. Nonetheless, Mike got me sorted & now I have a new & properly functioning device.

I visited the T-Mobile on Cobb Parkway today to exchange my old phone after buying a new one. The…read morewait was longer than I expected, but Chris was very communicative and kept me updated on where I was in line. He ended up assisting me with the phone give back and was super professional even while handling some impatient customers. The whole team seemed to be doing their best and I appreciated the service.

Wow. T-Mobile is definitely not AT&T! From the first telephone call when I signed up for service,…read moreto the amazing customer service at the Cumberland Mall location my experience has been fabulous. Since this is the T-Mobile store location, I will share that part of my journey as a new T-Mobile customer. The store was clean and inviting. I walked in and was immediately greeted by Josh. I needed help in trading in my old iPhone, and was not in the system yet, since I hadn't registered. No problem! Josh took his time to find my new client file, and professionally handled all the details for my trade in, including my receipt. But it gets even better! I had put the protective screen on myself (better handled by the professionals) and while Josh was working, I asked Javian if he could help me. Turns out one of my corgi's hairs was underneath the screen. No problem! Javian got some tools out and fixed the bubble issue. For an OCD iPhone crazed customer, this was simply wonderful! I would def return to this location and highly recommend it to anyone that wants a professional, enjoyable and well executed experience.

Now, this is how customer service is supposed to be. After my dreadful experience at another…read morelocation that took over two weeks to resolve the store's mistakes, I decided to give TM another chance for my Business Line. The do-over was perfect across the board. First, Manager Marus leads a great team of employees. I thought I was in a 5-star establishment as every last employee was on point, hence the review rating. I always say it takes a great leader to understand their team in order to successfully lead. Talk about a clean & safe environment as the store's effort on safeguarding customers gets a 10. To that end, MANY THANKS to Xavier aka X, for getting me taking care of from start to finish. I did not have to ask one question as X beat me to the punch & educated me on everything I needed to know. While he set up my new phone he guided me along the way. Before I was complete, I got three spam calls & X called Customer Service to change my number on the spot. The process took about an hour which yielded me a new line, a new iPhone & again the great customer service that all paying customers deserve. I am absolutely going back to Team Marus & X when I make the jump from VZ to TM, no questions. Thanks again, Jon!

Rami fixed my old cell phone when everyone else said it was a "lost cause". He was professional,…read morefriendly, and has very reasonable prices. I am going to take my old computer to him as well. He is some kind of electronics wizard!

This store employees from the owner ,GM, and customer service reps inside of this small…read moreunprofessional establishment is very poor! I feel as a customer that I was victimized and so much more based on my gender, age, credit, and personal background! One of the rep in the store fraudulently ordered many new iPhone 13 under my account number without my consent and knowledge! I found out by a confirmation notice from UPS confirming a shipment of the newly already activated phones that was being shipped to the Verizon retailer located in Cumberland mall! Once aware I immediately called the store the same rep answer and said he did see the order that he must've did it by mistake and would I like to delete my order that he made a so called Mistake on! I asked for a supervisor or to speak to corporate and he said he didn't have a chain of command! I reached out to Verizon corporate Fraud department and they verified that it was fraud and blocked the order! I noticed when setting up my new account in this location that they use personal laptops while doing business and in putting customers personal information please be aware of possible scams!

I've had mixed experiences of late. Terrible time upgrading phone. When I redid the order list my…read moreupgrade benefits and was only given pennies on the dollar. Spent all day, over 5 hours, trying to upgrade two phones. Tried to get military waiver to unlock phone with negative results. I want to clarify in store experience was fantastic for what they could control. The problem is with Verizon Wireless Corporate meaning their central number and MyVerizon chat communications.

Great customer service The gentleman knew exactly what i needed to get my phone workingread more

I brought my iphone to Mobile care as a walk-in. My screen was cracked. The service was great. It…read moreonly took them 15min to fix, which gave me a chance to take a stroll in the surrounding stores while I waited. The price was also great. Totally recommend this place for your phone repair

Absolutely incompetent! Took my iPad in for a battery. When they returned it, the battery was worse…read morethan before and both my rear facing camera and microphone were not functioning. I took it back for another battery and repair of what they broke. Received the iPad back in two days, and not only was the "new" battery even worse (completely dead within hours with no use), they stated that they could not fix the rear facing camera, but they refused to pay any toward a replacement. I'm now out $1000 for a replacement iPad. Stay away from this place!