I had a solid, positive experience with RMS. They were quick to respond to the initial request (far exceeding competitors response times). They conducted a thorough eval of the need, asking questions and ensuring they understood. Although the pricing was higher than competitors, their responsiveness, knowledge, and professionalism won the day. Their installation work was of high quality, they cleaned up after themselves, and they got after it until it was done. Definitely would use them again and recommend them for home networking / cabling needs. read more

We thought we were hiring a quality, professional company that would provide a high-quality product and experience. What we got was the complete opposite. The initial consultation went well. Then we paid our deposit and was scheduled. 2 days prior to the install date I called the companies office where a young lady answered. I asked her if the company provided any 3d renderings or images so we could be sure that we were on the same page. The lady stated that someone, I forget the name, was a VISIONARY and they do not provide images. We did not care for anyone's vision other than ours because we must live with it and we knew what we wanted. The day of the install. The sub-contractor shows up and proceeds to build. As I see the wall shaping up and did not look like what I expressed in my consultation. The guy says that to do what I ask it would be an additional $800 and I should pay him directly. Which after seeing more progress, was what I ordered in the first place. On a call with the owner of the company, which he acted as if he didn't know what was going on, we had to pause the project to have a meeting because I felt as if the sub was trying to hustle me. The sub constructed my wall with a wood veneer, and it was supposed to be drywall to flow in consistency with the rest of the room. I did not ask for wood, nor do we like it. After they were aware of their mistake, they spent time trying to convince us that what was done was better than what we asked for and that we should accept that. NO! the additional time, labor and costs are yours to deliver what we ordered. After this we were then rescheduled to complete this project only to again have poor communication with scheduling. The second day they come back they left a guy here to do drywall and the guy came to me and said he was not left with the proper amount of material to finish. I had to go buy the materials. As I expressed my dislike for having to do this with the owner, her is his response "This is something that can happen. You cannot calculate exact parts for the job, especially if it's custom and there are no descriptions of materials only a picture. I will go ahead and contact....". The guy measured and built a wall, and you say you can't calculate materials? WOW, so someone is incompetent. I own a business in a similar field, and I have never had to have a client go to the store. This is a piece of Sxxt operation ran by people with zero business acumen. Points: 1. Lack of communication between company and subcontractor. 2. Design was not the same as build. 3. I had to install dust barriers and floor coverings to protect my home. 4. Poor communication between us and the company. 5. We had to go out and buy materials. 6. They used my ladder/equipment. 7. Came unprepared daily 8. Poor scheduling and time management I totally regret giving these people my business. read more

Good quality workmanship, good communication during the project, and fair pricing. The single downside was a 2 hour delay for my appointment, which is understandable given their workload, but still an inconvenience. That's the only thing holding me back from giving 5 stars. Will recommend to friends and family for a trusted company servicing tech-related items. read more

This was a great experience from start to finish. The team is very professional, knowledge, and handled our installation quickly and fully. We are pleased with their servicing of our new home. read more

Stellar service. From contacting them to booking the appointment to installation. When I called, the customer service made me feel at ease and answered all the questions I had. Very friendly and informative. They worked with me on my availability and arrived on time to do my installs inside and on my patio. They explained everything that they were doing to me at every step and even recommended better options for me than what I thought. I not only felt educated but taken care of and that they had my best interests to ensure what I had what would work for me with my home tv theatre installations, soundbar and network. I was clueless as to what would work best for me but they took the time to understand me and my needs/wants. I would highly recommend this company as they listen to want your needs are and give you the best solutions and options for you with explanations. Highly satisfied and will use them again the future. read more

Horrible. Did a poor job, that didn't work. They did not come out to fix it. After they were done, my Receiver had a blown channel, and they would not refund any of the fee I paid up front. The sales person who initially came out told us it was a simple problem of the music app we had (HEOS) being a bad app and the solution was a better app (Sonos). They asked to be paid up front by account transfer - I opted to bring a cheque to their office. The technicians came late to the appointment we made to have the Sonos installed - one did the work, the other hung out on his phone. The system worked for 1 hour until it experienced the same problems as the HEOS and one of the channels on our receiver (a 1 year old Denon) stopped working. I called and asked to have it fixed. They made a couple of appointments to come out but did not show up. I then asked for a refund and was told that SONOS did not give refunds. I asked for a refund of the installation fee and they refused. Terrible Experience!! I am happy to share the emails and texts if desire. read more

We have used RMS in the past, and had nothing but success with them. Today was no different. Jesse was professional and friendly, getting the job done quickly. No more than an hour to remove and install a television. He asked questions to make sure that he was getting the job done the way I wanted it. I was even refunded part of my payment, as they did not need to do any wire concealing. I have no issues with ever recommending this company. read more

This is not a reputable company. They are con artists. They came into our home, pretended to design a universal remote system, but they couldn't make it work. The second set of techs said the first techs were mistaken, and I needed to buy a new TV to make the system work. I purchased the new TV through them, and they still couldn't make the system work. They claimed that the remote only needed to connect to the internet, so I paid him. They left, and 2 hours later, nothing works in my house. This is not a professional company. They are con artist. Try using anyone else!!!! read more

RMS was excellent. The quality of work was top notch. The installers were great at problem solving, worked hard, and communicated expectations and solutions well. I will use them again. IE Dropped two CAT6 ports and installed a couple switches for my residence). read more

Luis provided great service because he took time to understand the installation issues before commencing work. Once the issues were identified he began his work. I appreciate his meticulous methods in delivering me a great solution. RMS great job! Kudos to both you and Luis for great customer service and support. read more

After experiencing a less than stellar visit from the Geek Squad, I reached out to several business in the metro area for a quote to mount my television over my fireplace. Ruredzo was able to come out the next day (ON A SUNDAY) to do the install. Dante was on time as promised and professional down to the booties to cover his shoes. I explained to him the complications the Geek Squad has with my setup and showed him the $200 mount they recommended that I buy in order for my television to be mounted over my fireplace since the original owner's mount would not work. Dante hopped into action, did his measurements and took the time to explain to me why the existing mount would not work nor the mount that the Geek Squad recommended for purchase. At that point, I felt as if I were at a loss. Dante assured me he would do everything he could to make sure my tv was mounted before I left. He's a man of his word. He had a mount he was sure that would work (and it did). He added an extension cord and subtracted some wall plates and worked his magic. I highly recommend Ruredzo for your home theater needs! Thanks again Dante :) read more

RMS Installs - Home Theatre Installation Near Me - Marietta, Georgia

We used RMS for our wifi issues and Dante was awesome! He walked us through what was wrong with our system and installed a new system that is WORKING, we are so excited to finally have wifi again. He went above and beyond for our family and we really appreciate what he did. He was very polite, kind, knowledgeable, and amazing person. He kept his work space clean and tidy, he was able to give us quality products with great service. We will definitely use RMS again. read more

We had a 153 lb, 2015 model touchscreen monitor that we wanted mounted to a wall for our son. I submitted a request online, and I received a call and quote from Dante by the very next day. RMS scheduled our install, and they notified me when they were in route. After they arrived and started working, I became concerned about the load capacity of the mount, but Luis and Dante found another mount that I was satisfied with. Luis and his son drove to retrieve the new mount, and they were still able to complete the install within a reasonable amount of time. We are very pleased with the service they provided and their professionalism. I highly recommend RMS to anyone needing a television mounted. read more

I would give zero stars if i could, This operation is completely bush league. After having a complete theater installation done back in 2018 by RMS. My remote (mx-1200) which they recommended and installed was outdated and needed to be reprogrammed. After just two years RMS was unable to complete the update for the newly installed components. They recommendation was to purchase a new Harmony 2400 for $500 and an additional $200 install. While not happy with a $700 fix for a simple reprogram, i accepted since I needed the theater to work properly. I scheduled the appointment for the install on December 14th. Ken Johnson the installer failed to show up for our 9-11am window to install the new remote. after 11am I called to get an update they stated the remote never showed up so they needed to reschedule. I was able to get a second installation date confirmed on Monday December 28th. Ken finally decided to show up with no remote (surprise), there for arrive to the second installation date with no hardware to install. Several days later after their second appointment the remote finally arrived. After take two days of work to wait around for the installer. I decided to have another company complete the installation. read more

RMS Installs - reschedule after the first appointment - Home Theatre Installation Near Me - Marietta, Georgia

We just moved in snd house and backyard were wired for speakers but needed equipment to run it. Came out to test our speakers and checkout what we needed to get systems up and running. Spent time explaining options and providing a cost effective resolution. Installed today and technician was friendly and explained everything along the way! Customer service throughout the process was amazing! Upfront about delay in Sonos equipment and when it arrived early they accommodated an earlier install date before the holidays. Highly recommend! read more

Hired this company to do a very specific job that I clearly defined. Paid lots of money but job was never completed. Had to get someone else to complete job. Very disappointing. Would not hire again. read more

From the first call I made, Dante understood the solution that was needed for a complex fiber and conduit installation. The RMS Installs team - Alberto and his team were professional, responsive and just fantastic. If you have any technical needs - these are the folks to call! Thank you!! read more

This was my 5-6 install from RMS, Starlink tesla internet this time, Dante and his crew are always on time, courteous and professional, if you want someone that will do the job right this is who you call. read more

My family and I just move to Georgia and I was looking for reliable internet service. I requested a quote from RMS Installs and Dante called me back within one hour. He came out to my house the next day to do a walk through on how to run hardwired internet service into several room and adding three access points. I accepted the estimated and I had an appointment to install everything in less than one week. Dante was very kind and professional during our walk through and over the phone. The day of the appointment, Alberto and his crew did a fantastic job during the installation process. I was pretty impressed on how they ran the Ethernet cable without cutting into any drywall. They completed my installation in one day and I now have reliable high speed internet throughout my house. Thank you RMS Installs. read more

We used Dante before to install a Sonos system. This morning our tv didn't work so I called Dante at 9am. He already was scheduled but said he would fit me in. After resetting everything, it started to work. He is easy to work with, honest and reasonably priced. Glenn read more

We're very pleased with the great job that Dante, Corey, Alberto and the rest of the crew did. Not only was everyone professional and personable, Alberto's crew was super careful and wound up cutting only one small, inconspicuous hole while wiring a three story house. Corey went the extra distance on a Friday afternoon to resolve an issue with my internet provider and make sure that we weren't left hanging. Highly recommended. read more

The technicians at RMS Installs, Luis & Dante, were polite and competent. I am very hesitate, however, to recommend RMS because they did not stand behind their estimate and work. RMS quoted an estimate of $6700 for an integrated system in my home to be repaired and updated, I did not question the estimate and accepted it. When completed 2 items, my VCR and 2 back speakers, did not work. When I asked to correct this, I was told by the Director of Installation that this would require another visit which would be at least an additional $199. I relied upon their estimate and work to provide me an integrated system that worked and did not receive this. Their position is the project was to install some specific components but not an overall system that works. This is not acceptable. I will add, however, subsequent to that I had an issue which required reseting the system and they were very responsive on this with no charge. read more

I am so glad I reached out to RMS Installs, we had a nightmare situation at our place, with a lot of difficult issues. For years we had struggled with internet problems, we were so frustrated at how much money we had spent and what terrible internet coverage we had. Dante and his team stepped in and worked a miracle. Dante listened carefully to our concerns, he picked up on the frustration I was feeling as the lone IT person and ran with everything. He went above and beyond and helped us get business internet as essentially we run a family business from home. Dante and his team, communicated well, showed up when they said they would, were polite, and explained everything they were doing so that we could get the help we needed. When they were all done, they changed a couple of things at my request without any fuss at all. These were things I just didn't like the look of once they were finished, not because they had done anything wrong but because I changed my mind. They were so good to make sure I was 100% happy! Love this crew, they are professional and knowledgeable. Since they left last week, NOT ONE ISSUE! I can't believe how well our entire system is working - Well done RMS Installs! read more

I wish I could report a better experience because it started off so well. I moved back to Roswell from the West Coast during the pandemic and needed to set my house up for 5x people to stream video calls for work and school. They responded and executed the initial job well and in a timely manner. Everything else after that was severely lacking. For months I have been asking for someone to come back and set up the profiles for devices on the network for limits and control over my kids access to WiFi and needed help when I've had issues with speed or consistent connection. At one point someone came out to look at my network and basically told me it was my internet provider that was the problem but on my own I proved I was getting full fiber speed to the house. The problem therefore lie with a network bottleneck. When I called the office numbers times, I was told the owner would call me back. Well that's been 2x months and three calls with not follow up. I guess after my initial investment in their services, that's all you get. There were other services I hoped to work with them on as I do have a home theater and would like a wireless sound system but I'll take my business elsewhere. read more

Project: Repair or Service a Home Theater System or Media Center Dante was fabulous; he's extremely knowledgeable and very thorough. I use to install car stereos so I know how to set up my own devices. However, I was simply to busy and found this company through Home Advisor. I have to give him credit, I thought I knew my stuff but he showed me a thing or two. I've been looking for someone like Dante and glad I found him. He recommended a couple of things I could do to improve my system but didn't try to over sell me on anything. He cleaned up my wires and made it so easy for the wife and kids to only have to push one button to turn everything on. He programmed everything perfectly. Can you tell, I'm extremely happy with his work. After several years and multiple AV guys claiming to know how to fix it, he got it done. Awesome work Ruredzo Media Solutions. I will be using your services asap. Please let me know when you can squeeze me in to make those few adjustments and upgrades. read more

Wish I could give zero stars!!! We had a CONFIRMED appointment. I called 15 minutes after the scheduled time. Dante said that the schedule was mixed up but that someone was on their way. 3 hours later we had to call them to cancel!!! Do not hire them!!! read more

Dante was fantastic to work with from start to end! He was prompt for appointment, very reasonably priced and got all my nw connections in line through the house for what was a very complex network. Thanks for great job and looking forward to working with you again soon! read more

Excellent customer service. Flawless installation. Will absolutely use again. Same day appt was an added plus.

Top performer in this space. Quickly able to setup and install audio and video theatre equipment while sharing knowledge and tips to get the best out of technology. read more

This was the best experience I've had with any company providing in home service. Answered my questions and prompt.

Perfect experience. Dante was right on time with another guy and they were able to do a insert over the fire place TV mount that no one else wanted to do. After having several other companies confirm then cancel last minute on me it was such a relief to finally get someone so professional and knowledgeable, I only wished I called here first. It was worth every penny to get someone who I feel confident knew exactly what they were doing and I won't have to worry about my 65" TV falling off the wall. Highly recommend. read more

I sent a quote request Sunday morning and withing 10 seconds got a reply from Dante. He came in 2 days later with his crew and did a great job running a coax from my basement to the attic for an antenna. He also ran a cat6 ethernet and setup my wireless access-point on the 2nd floor. He was great to work with and was reasonably pricing his service. read more