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DNB Computers

3.7 (3 reviews)
Closed • 9:00 am - 6:00 pm

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uBreakiFix by Asurion

uBreakiFix by Asurion

(35 reviews)

Fast and friendly, knowledgeable and reasonable cost. Computer tech, Aman, was terrific!read more

I had my first and worst experience with this store on 4/22/25 at the Lawrenceville Hwy location in…read moreGA. I brought in my fully functioning iPhone SE 2nd Gen with just a cracked screen. I was quoted about $110 for the repair and told everything would be fine unless I did high-quality photography. Their website even promises peace of mind and says devices are returned "back to normal." When I picked up my phone, I saw the speaker plug at the top was missing--something that was 100% there when I dropped it off. I mentioned it, and the girl at the help desk claimed it wasn't there. Being lied to like that was infuriating. The new screen also had a strong orange tint. I was told this was likely due to a low-quality screen--not Apple-certified. I was never told there were different screen types or options to choose from. I asked for the manager, Eddie. He claimed the missing plug wasn't important. That's false--it helps with waterproofing. I regularly shower with my phone, and without that plug, water and soap could ruin it. If I hadn't noticed, my phone could've been destroyed. The store claims to catch issues other places miss, but they didn't even acknowledge losing a part. Eddie offered to replace the plug and swap in another aftermarket screen, but not a real Apple one. If the orange tint remained, I'd have to pay another $100 for a genuine screen. I would've just bought a new phone if I knew that. I contacted corporate, but the owner refused to do anything. An employee even submitted a photo of my phone (after they lost the plug) claiming it was already missing! The entire experience felt shady. The cashier repeatedly asked for my passcode, which I refused to give. I even saw them ask for other customers' iCloud passwords out loud--total security risk. They gave me a screen protector that didn't fit my model and acted like that made up for everything. This was hands down the most unprofessional, frustrating service I've ever had. Do yourself a favor and go to a genuine Apple or Samsung store to get a device fixed and you will pay a little more, but you will have assurance and peace of mind that you will not be cheated and it will be fixed properly.

DNB Computers - itservices - Updated May 2026

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