Do NOT MOVE ANYWHERE WHERE THEY REQUIRE THIS INTERNET PROVIDER!! They suck. It is constantly going out for over 10+ hours and when you ask them when it will be fixed they say they are working on it. It is beyond ridiculous. I have no clue how they are still in business. read more

I'm going to share a story. Of a Support Call I had with Gigamonster. Our neighborhood recently switched from Fibersphere to Gigamonster (I think they got bought out, not 100% sure). So they installed higher speed internet HW into each home. I had an old router that could not reach the higher speeds, so had to get a new one. I called TECH SUPPORT (not sale, not customer support)... to find out how to get my new router added so it'd work (router worked... but no internet... typical reason - ISP looks for MAC address of router and won't let any not "recorded" to work). Took about 15 min, but the tech agent found my account, tried to change the MAC address... after about 15 more min, she said "sorry, since we changed the HW, now we can't remote update the MAC address". TWO things to think about. 1) What kind of 2021 ISP can't do this? She started explaining how someone has to come to our home to do this. I didn't buy it... so started asking questions "well then, how WILL the person do this once they're here, vs. remotely?". No answer... because this is one of those people that really don't know anything but reads screens and act like they know something. 2) IF what she said is true... WHAT KIND OF 2021 ISP CAN'T DO THIS? Makes you wonder what you're actually getting. She said "I can get someone on the phone who might be able to help you, but he's on the phone with another customer"... after holding for about 30 more min or so (I'm being generous), I just hung up to go eat dinner with my family instead of waiting. Of course, what did I do? I spoofed the MAC address of my new router to match the old one... and it started working. I know, I know, why didn't I just do that in the first place? Principle of the thing... why shouldn't an ISP have SUCH a hard time doing SUCH a simple thing! Anyways, at least this way, my older but reliable router is still available as backup without me needing to do anything. So instead of saying "they suck, they're the worst, they're horrible"... read my story, and decide for yourself... as we enter 2022... how long as internet been around? How many ISPs have been doing THIS EXACT THING for how long now? And why can't Gigamonster? Ask yourself. That said, the guys that installed the HW in our home ... nice guys... but they had to be SENT from ANOTHER CITY to do this work. AGAIN, ask yourself... if they have a big enough presence in a city... why do they need to ship in people to do some install work? And what does this tell you about how this ISP does business? Or how much "talent" they have on avg? Think about it. read more

I hate giving bad reviews, but this has had to be the ultimate worst Internet service I have ever received in my life. I can't believe I paid almost $50 every month for a service that constantly stops working in the middle of the night and day. I work from home, and it's so inconvenient to leave my house and go somewhere else because something that I'm paying for is not working. I have been without Internet service for about 12 hours. I called they said they would send someone to help never did call again; they hung up in my face called, they made me wait for an extended period of time to NOT fix the problem ; thank goodness I switched over to Xfinity because this was the worst experience ever. I will be making a review about this company on my social media and TikTok read more

Before getting their system please stop and think a million times over, it might be cheaper compared to big internet providers but services are the worst, and customer service doesn't help. We've been out of internet connection since December 18, 2021. I've been calling everyday to have our connection reinstated, but same old answer "the engineers are fixing the outage" (Just wondering what kind of engineers are they hiring smh) now it's January 3, 2022 and they still fixing the outage?! Worst internet provider ever! (That's what you get for getting a cheap one) read more

I wish I could give this provider 0 stars, my internet has been out for more then 48hrs on multiple occasions in the last month, don't waste your time with them when you call it will go straight to a bot read more

Would give 0 stars if I could. Literally the worst ISP I've ever encountered. I could go further into detail regarding my experience but it would be too much to type. In short, their internet cuts out over a dozen times a day and no amount of calls, technicians, or conversations with supervisors has resolved the issue. I work from home as an engineer so the internet is crucial to me putting food on the table and I can't tell you the amount of times their sh!t service has caused me to be cut out of meetings or presentations I give. I'd switch ISPs if I could but they've got a contract with my property management so I'm stuck with them for the time being. If you've got a choice, avoid them at all costs. read more

Its been 36+ hours and we do not have internet in nottonghill(The hartley)! None of the customer service knows when service will come back. Bunch of liars running a scam company.Even third world countries have better internet than these thieves who charge unecessarily read more

Ever since this trash company took over for fibersphere, our service has been garbage. We've had more outages in the 1+ month with gigamonster than we did in the prior 3 years combined. Do not use this company if you rely on the internet for anything. read more

Fast internet. Terrible customer service. No control of router. Good luck being able to reset password or even find your damn password.

Terrible internet provider - terrible service. My condo building contracts with them and it has been a horrible experience. Do not use if you have a choice. read more

The worst service and customer service ever. I do have an option to choose other internet service provider because of the apartment community I live in. There is outage anytime of the day and no one reports it as outage and instead tell you to restart your router which you would have already done before calling the customer service. Take this service at your own risk if you're working from home. I tell you they do not fix even if they know you're working from home. So there's no point in reaching out to them. they make contracts with apartments otherwise no one will ever use their service. read more

One of the worst products or services I've encountered. Definitely Top 3 worst. Customer Service is terrible like everyone has said. Had an outage for over a week and the agents keep putting me on hold and hanging up. The technician also couldn't figure out how to fix the internet problem. Had to use my personal hotspot to use WiFi. Their prices are cheap for a reason. read more

Customer service is basically non-existent. I am paying for a service that was not even installed properly and doesn't work. Ridiculous to say the least. read more

This is the WORST customer service you will ever receive. I patiently very patiently called at least 10 times to get a simple issue fixed. I was promised day one that my issue would be resolved in less than a week. It's been three and no response. I need port forwarding done since I live at an apartment complex to my firewall from their managed switch. I did literally all of the hard work for them, acquiring Ports, internal IP address, and explained to them in detail what needed to be done. The NOC team is who I was told needed to resolve the issue. Every time I call they disconnect me repeatedly with no call back. The supervisors say there is nothing they can do to expedite those process. Three of the support staff promised to call me back at specific times and dates and none of them called not once. This is such a joke of an company. How about they give me admin access to their modem and managed switches and I can do their job for them in 10 seconds. Do not ever move into an apartment that sells GigaMonster. They do not care about their customers and have no process in place to resolve long standing issues. The sales team did call me though and asked me if I wanted to upgrade my speed, so there's that. Ridiculous. read more

I'm disappointed I have allowed myself to be this distraught about such a garbage communications provider to leave a review. Trash support, trash connectivity, trash dependability. read more

So just received an apartment complex "upgrade" and have already been on hold with customer service for close to an hour, (still not speaking to a sole) since I did not receive the email to verify already WiFi apartment code. Not to mention that now with the tech changing/blocking the Dish network port, I am out out TV service as well. I'm so happy that is the condition it was left without next steps. Great upgrade Gigamoster and Notting Hill apartments. read more

THE WORST!!!! When the internet goes down, it's out for at least a week. After we moved out of the building, they acknowledged we cancelled the service multiple times in writing but they continued to bill us. When we finally got through to customer support, there was no record of us cancelling. Finally we had to cancel our entire debit card and report them as bank fraud. read more

If I could give zero stars I would. This is the worst internet company that I have ever dealt with! They lied about there being a 4 day waiting period in my community before coming out. They have 1 guy that answers the phone and is extremely rude and not helpful. The internet goes out every other day! The last rep that came out was great and explained that the job that he did could have been remotely done. When we called the office back for another outage, the guy on the line said that's not possible, there is no way this could have been fixed over the phone. Now, he we are again, no internet. Which is extremely hard with a toddler that loves his tablet! The worst part of the experience is that Gigamonster is only open Monday through Friday, so you have to take off of work to be home when it is convenient for them! read more

I'm not sure if I just got luckier than everyone else who has left a review, but I had 0 problems ever with GigaMonster. I got the internet speed I paid for, the router and modem were complimentar, and their customer service was efficient and responsive. Cost-wise, I paid $29 a month compared to Verizon's $70 for the same speed since GigaMonster has modern fiber. read more

I just want to rate gigamonster itself. My internet goes out all the time. When you call "technical support" they have you unplug and then plug the box back in. That's literally it then wait a week for a tech to come to your home. This is the 2nd time in less than a month I've had to do this and I work partly from home so this is ridiculous. Do not ever recommend there internet to anyone. read more

I have had giga monster both internet and direct tv basic cable. the apartment complex is in a 10 year contract so all residents are required to pay in addition to the rent $75 a month to the property not to Giga Monster. I have lived here 15 months and have had 22 service calls with no television code 775 which is an outside problem. Each time they say it's fixed and each time it's back to square one again within a short period of time sometimes a few days sometimes a couple weeks but bottom line no TV and on a few occasions we've had no Internet part B in the property apartment complex did not pay the bill to Giga Monster. This is the absolute worst company I've ever dealt with of any kind and all of my 62 years. If you are ever moving into an apartment complex make sure and ask because if they have Giga Monster as an only choice or a requirement as to live in the property you don't want to live there . I have dealt with Oscar and Lindsay which neither one respond anymore and all it is is lie after lie after lie. I have been promised compensation from Giga Monster yet I have still yet to receive that. Giga Monster should be absolutely ashamed of themselfs Shame. Shame. read more

this company is the absolute worst internet provider. somehow worse than windstream. constant 100+ ping in games, constant outages, constant lag, slow upload speeds, slow download speeds. tech support is never helpful. NEVER EVER even think about switching to this provider or moving to an area that provides it. read more

My internet has been out for about a week and it's been impossible to call them to get it fixed. I also tried to get my internet upgraded bot too long ago but again it was impossible to reach them. To put it simply, unreliable and fragile connection. read more

I had an appointment to have this internet installed on Tuesday. Took off work because they were going to be there between 3-6pm. At 6:00 no one was there, so I called and was told they would be there in a half hour. At 7:00 no one still had arrived so I called again and was on hold until 8:00, where I was told no one would be coming that night and I needed to schedule another appt. I scheduled it for that Friday, took off work, again, because it was between 3-6pm again. Called at 4:00 to double check they were coming, to which I was told that they would be there. I called again at 6:00, where I was told that they would not be coming. I told them I took 7 hours off of work to make these appointments. They did not care. I still have no internet from them. Last I was told was that they would call me to set up an appointment to get my internet. So I called a different company called Comporium. They are coming Tuesday to actually install my internet. Hopefully they're better than this joke of an internet service. read more

Avoid at all cost! This is the worst internet provider and worst business I have ever had the misfortune of dealing with. The service is extremely unreliable and goes out completely for multiple days at a time. The customer service is no better. Rude and completely unhelpful. I have had technicians show up at my door unrequested and demand to make changes to my service that I said I didn't want. They removed one of the ethernet ports in my apartment without my approval, or even notifying me that they were doing any work at all. Almost criminal. The only thing that angers me more than this business is the corrupt and morally bankrupt apartment management companies that give them a monopoly over apartment complexes. So you can't even "vote with your wallet" and use another provider. My advice, take your money and burn it in the street before giving it to this business. At least you'll get to watch it burn. read more

denver- gigmonster? the worse internet service ever! all should be fired. they don't keep their promises. if you can get out of the contract get out!!!!! i would not give the 1 star, but rather -5. they are not reliable. service number 133035. they do not ever respond to your request. very unprofessional. unsat! run!!!! read more

This is terrible service... paid my bill and service was disconnected. Called and they told me it would be reconnected within a few minutes. It was not reconnected. I called back 7 hours later... they said the same thing and I was connected with 100 mega bitz... nope still not connected. Called the next day same time I called the day before... its been 24 hours. They tell me they have no record of me calling and talking to 2 different people the day before? What the hell? Lady on the phone this time, Natasha the 3rd person I've spoke with, tells me my ticket will take 24 hours to process before it goes to collections? I've paid my bill why would it go to collections?! She tells me the collections team are the people who reconnect the internet? I asked to speak with a supervisor... she tells me they don't talk to customers??? The very 1st thing I said was the last 2 people told me my internet was turned on and I assured them it wasn't. I told her I needed a technician to come out and look at the router... 30 minutes later she finally realizes that she needs to send a technician out to work on the router!? The incompetence! This company sucks!!!!!!!! Terrible customer service and after telling me the supervisor doesn't speak with customers she offers me to speak with her supervisor before hanging up!? What the actual hell!? Switching services immediately! They couldn't even tell me a date when they could schedule an appointment to reconnect me... after they "reconnected me yesterday 2 times. She said the next available appointment is February... its December.... yall turned my internet off for no reason and couldn't turn it back on for 2 months?! Get Spectrum!!!!!!!!!!! Get spectrum!!!!!!!!!! Get spectrum!!!!!!!!!!!! read more

GigaMonster provides internet services to apartment and condominium buildings. Their prices are competitive. However, over time, their service is unreliable. I've inexplicably lost service several times, but I once lost service for over two days, despite multiple calls and promises that a tech would be out within a few hours. Recently, after receiving poor WiFi speeds, GigaMonster sent a tech to troubleshoot. He determined that the modem they provided was outdated (they provided the modem one year prior). Then he had to schedule a second visit to replace the modem. The person who delivered the modem was not a technician, and therefore, was not able to complete the job. Therefore, a third visit was required. This technician was a no show for his appointment to arrive between 9 AM and 12 PM. I called to ask where the technician was, and after holding for 30 minutes, I was told that he would be an hour late. As I write this, I'm still waiting. read more

Can I rate them lower? Moral of the story: they suck. They charge $120 /mo for "fast" internet that's supposed to be fibre, it goes out hourly. Hourly. The techs? They don't help and instead condescendingly offer solutions that other techs then say they shouldn't have offered. We've had unknown devices logged into our WiFi and they found nothing wrong with this. As a matter of fact they won't send technicians out right now as they're "busy upgrading the community" -- so basically according to GigaMonster, an upgrade is a hotel WiFi system where you cannot choose your own password and each time it breaks they make you change it. I now have 4 rejected passwords and am relying on my cellular data to connect to the internet to work. Oh, and if you're wondering I cannot switch without moving, they're the only ISP available to my complex. If you hear "GigaMonster" upon inquiring about a lease -- run away as fast as you can. read more

I want to know what are y'all doing!?.... I've made several appointments over the past 2 months and no one ever shows or calls explaining why they don't show even after receiving a text as confirmation that they coming.... I even told them I wanted to talk to corporate, a supervisor or a manager they said they don't have a corporate number..............but had me on the system to talk to a manger and it's been a month and they still haven't called back like what is going on..... this is the only internet service I can have where I live because they are under contract and there unreliable... and apparently I'm not the only one in this area there abunch of people at my apartment complex that doesn't have internet and are waiting for service. That's a lot if money giga monster can be making especially if everyone wants the highest data plan... get your systems working! Take initiative and reach out the dispatchers and technicians and get this urgent Dire issue situated or your business is gunna fall.. read more