Stopped in today and got all of this resolved. It took about 30 minutes. But now everything is straightened out and no more surprise charges. read more

This is not the store's fault... but! I called Verizon yesterday and canceled my internet. ( only thing I currently have with them) successfully done and told I could either return the equipment in person at this store, or any ups store. I like to physically hand this kind of thing over when possible. So now I'm here trying to drop it off and they're on the phone with corporate because it's saying I can drop off the base unit, but need to ship the extender in a different way. We're approaching 30 minutes in and still trying to figure it out. This is crazy.. next time( if there ever is) it's drop off at ups store and so long... jeez. read more

Came to the store to get assistance with login to see and pay bill. (Which the app prompted us to do). Representative was dismissive and did not want to assist. He told us to call 611 or use the kiosk. He was more concerned about what he was going to eat for lunch rather than assisting us. He said he doesn't know why Verizon tells people to come to the store when in store they are all about sales. So I guess if he's not making a sale he doesn't want to help us. read more

Verizon - Mobile Phones Near Me - Hiram, Georgia

Staff is very unhelpful and rude. They argued over who had to help me in front of my face. I asked them to assist me with my app and they were not knowledgeable on how to navigate the Verizon app. I drove an hour for nothing. I am going to change my phone provider immediately. read more

I went into this store in November to set my family up on a new plan. We had been with Sprint for at least 20 years. Andrew set us up on a plan. My daughter is out of state, so he told us she was set up and ready to go. She just needed to go to a Verizon store and have her phone activated. This was on a Sunday evening. We left the store at closing time. My daughter is an hour behind, so she jumped in her car and drove to the nearest store to have her phone activated. When she got there, the store told her that a phone had NOT been set up for her. Mind you, Andrew in Hiram had written out a bill estimate for us including her phone. She had to set up her own phone then and they talked her into a deal on a new phone. The plan we signed up for gave us a $250 visa card. That flew out the window because the guy screwed up when he set us up. They failed to tell her she was then under a 24 month contract!! She even asked "What's the catch" and was told there was no catch. SHADY!! Then, they set her up as the primary account holder on my account. When I tried to get into my account, I had to ask her permission. I had to call customer service later to straighten that out which took forever. Because of Andrew failing to set up her account in the first place, we had to go back to the store on Monday to have everything corrected, but our bill went up from what he had projected. In addition, Andrew broke my phone protector when he put it on my phone. He told me to come back in two weeks when he had a new one in and he would replace it. I went back to the store 2 weeks later and he didn't have one. He told me he would call me when a new one came in because he was unable to order one. 4 weeks later, I finally called customer service. They shipped a phone protector to my home. He was shocked that Andrew told me he couldn't order one for me. I have still not heard from Andrew and it's been 9 weeks now. He has no idea that my protector was replaced. When I set up my auto pay, my payment never came out of my bank account. I called my bank to see if they had rejected the payment. They told me it had not been attempted. I called Verizon and they had a random number as the routing number in the auto pay field that was not the original routing number that I had entered. It was not even close to my routing number. It looked like a social security number, but not one that belongs to anyone in my household. I was accused of putting in the wrong routing number. I got the number off of my check. That was weird because I went in to the system today and tried to enter random numbers. Their system rejected that as "invalid routing number". Seriously, what are the odds 1. That I accidentally mistyped all of the numbers in a routing number, and 2. That that mistyped number happens to be a valid routing number? 1 in a billion MAYBE. So I got my January bill today. Andrew estimated my bill at $224. The bill for this month was $302. They are charging me a late fee of $30. They offered to refund half.. That is not good enough.. This is crazy. I have been with Verizon 2 months and have already had more problems than I had with Sprint in 20 years. I am currently waiting on a call from management. We'll see if they make this right. I'm very frustrated and sorry that we switched to Verizon. Update: Management failed to contact me today although I was assured a call within 3 to 4 hours. This is how much Verizon cares about me as a customer. read more

We came at 11 AM when they opened and was immediately greeted and helped by Rodney. My grandpa's phone died on him, so he needed another phone. Rodney was a great listener, and an excellent problem solver. He gave recommendations that fit our needs, and did not try to sales pitch an elderly person of something they wouldn't need. Please ask for Rodney, he will take care of you! read more

We are so pleased with Verizon, and have been with them for years. I HATE going into this store. They are almost always rude, act like they are doing you a favor, and do not want to spend anytime with you. In the years we have been with Verizon, I have always tried to avoid going to this store unless necessary, and would prefer to call *611 or verizonwireless.com where I have ALWAYS received great service. I have only had one man (brian) who was super helpful and knew what he was talking about and took time out of his paid day to answer any question we had, even going as far as to do everything for us and show us everything about the phone. read more

Do I love verizon...no. Are they better then the alternative... i'm honestly not sure. I changed over to them because i was just so sick of AT&T i couldn't stand it any more. I've had great customer service. I love the 4g lte, its crazy fast but it seems that if your not on 4g you might as well not be on anything. Probably should give them 3 stars but will go with 4 because the folks at this store are always so nice. read more

DONT TRUST THIS STORE! ESPECIALLY ANY ADVERTISING POST OUTSIDE! LIES I am happy with my Verizon Service but very disappointed with this store. They had a buy one iPhone get and iPhone half off so we purchased 4 new phones. Of course the full price showed up on the first bill for all phones. I contacted Verizon immediately and they said this store is not an authorized store therefore they would not honor that special and I needed to contact the store. The salesman told us oh it will show up next billing cycle. It never did. I brought this up to the manager and he said he could not honor the promo because of the time passed since we had purchased the phones..... if anyone is familiar with this store they frequently post buy one phone get one half off.... LIES!! I was also told we had 3 free glass screen protectors replacements with our service. They replaced my phone screen protector 1 time and this past week I went in to get my 2nd replacement and they no longer do that either and must register! I am very disappointed we were deceived with the services promised! I would save my time and go to a authorized Verizon store from now on! read more

I have had Verizon Wireless Service of over 20 years; every since it was Air Touch. I have NEVER paid a payment late except for once which was NOT my fault. I have paid for and have had unlimited everything on my account FOREVER.....So I get told today that if I upgrade to a new phone which I am eligible for a new phone that I will LOSE My Unlimited Everything plan??? BUT If I go buy a phone from another company or individual that is compatible with verizon's service that I get to keep it?????????? REALLY??????? That is just messed up!!!! Is this how you appreciate your customers? I am very confused, upset and just cannot understand your thoughts on this!! BUT I CAN SAY this....... I WILL be finding NEW service through someone else so I hope this makes you happy that you are losing a valuable customer...!!!! and on top of that the lady in the store in Hiram was RUDE TO ME!! Very pushy with her demands "IM JUST TELLING YOU THAT FROM TODAY GOING FORWARD YOU WILL LOSE YOUR UNLIMITED PLAN!!" Im just saying, MA'AM, IM JUST TELLING YOU FROM TODAY GOING FORWARD YOU WILL LOST YOUR UNLIMITED PLAN!!!! Really????? It may not sound sassy or smart in text but I can promise you in person it was RUDE!!!!.....On top of that it was in front of about 15 people trying to be helped!!! I know times are hard and good help is hard to find but not only does it seem you are running your own customers away but you also have employees that are running them off as well. My daughter had no other choice today to be removed from my account and be changed over to my mothers account but me on the other hand have an option and I WILL Be finding service with another company that values their customers MORE THAN YOU!!! THANKS BUT NO THANKS!! Charlotte Jackson read more