Xfinity is the worst. Repeated outages for "planned service " without any notification. Their AI "customer service" is also terrible. Avoid at all costs if you have any other options read more

Went in there with a problem and came out satisfied with the problem fixed, Corbin Daniels was professional and made sure my experience was smooth and efficient. read more

Xfinity Store by Comcast - Personal info - Internet Service Providers Near Me - Atlanta, Georgia

After a week of back & forth with customer service via telephone, I came in-store. & what a huge difference it made. Kamani & his great customer service got me taken care of in less than 5 minutes. + he said if I ever need any further assistance or needs, to call the store. If I had the capability to physically kick myself in the a**, I would as this process was so much more easier. I definitely won't contact CS via telephone again & will pop in if needed. read more

See all

Super nice crew! No waiting time. Larry was awesome and took care of our problem quickly and efficiently!

Went to the store for a simple request and both workers had a poor attitude. Condescending and rude behavior

Jose was great! He took care of everything very quickly and efficiently. Great customer service

Corbin at the Xfinity Store on Roswell Rd. in Sandy Springs GA was very helpful today. We've been customers for almost 40 years. But since August had been very upset about getting help with a lot of problems with our account, thru online chats and phone conversations with Xfinity customer service. Finally today in person Corbin was able to solve the problems and help explain our contract and all the things we wanted and didn't want included. Thanks so much to Corbin for his patience and helpfulness. read more

I went to the Xfinity store on Roswell Road yesterday to buy an iPhone 16. I selected the iPhone and case, and the sales person had entered a lot of my information into her computer when she started having technical problems. After about 10 minutes she told me she could not complete the sale, and that she would call me when the system was working again. When I had not heard from the sales person by noon today, I sent her an email to see if I could come back to the store and buy the iPhone 16. When I did not receive a reply, I went to the store around 2:30 today. I waited for about 30 minutes while my sales person worked with another customer, and when she was through I reminded her that I had been there the day before to buy an iPhone 16 and case, but she couldn't complete the sale because of technical issues. She remembered me and we started the sales process again, unfortunately with the same result, this time after consulting with her manager. She said that all the sales persons in the store were having the same problem, which meant they couldn't sell any iPhones! I told her I would have to come back another day when their systems are working, but upon further reflection, I'll probably go to another store. Comcast/Xfinity is one of the largest technology companies in the country, and it's incomprehensible that I was not able to buy an iPhone over two days because of technical problems. Also, I have been a Comcast cable customer for over 20 years, and never had any problems until about 6 months ago, when we started having numerous technical issues, three of which required a technician to come to our house. Overall, I'm very disappointed. read more

The customer service is so poor and trash. I requested for a cancellation on my internet plan and asked a few questions to this young man who was least interested in doing his job. Failed to ask his name but he has colored braided hair and is tall and thin in appearance. There is no option for zero star so I am forced to give one. read more

When you see five stars here, please don't be fooled. Read first before you go charging ahead and loving all things Xfinity and Comcast. Please. My mother wanted to switch cable and cell providers because she was paying way too much for service, and since we're all on a joint plan, we all had to switch. She lives in the Chicagoland area, and I'm down here. Her cable switched, not an issue. Our three phones switched and all hell broke loose. She had issues. My father had issues. And since I was down here, I had about ten times the issues. Online reps sing one story, in store reps claim another, and never the twain shall meet. Like for serious. However, the staff at this store saw me for the better part of four days as we tried to get everything worked out. They busted their butts to help me out in every possible way. Antonio went to bat for me with seemingly everyone in the company over the phone to ensure I got what I needed. The manager in the store did the same. All they wanted to do was get my phone switched over, which seems relatively easy, except when the people in the support roles over the phone keep switching up how that can be done. The five stars is only for the staff and this location, and nothing else! read more

We came at 2:30 pm on a Saturday. There was no wait. We were returning a cable box. They took it back, no questions asked, and refunded our account. They didn't try to up-sell us on anything, which was refreshing. We were in and out in less than 10 minutes. Great customer service! Also, the inside is super nice, with plenty of seating. read more

See all

We were there yesterday around 4:00 pm. One other person being served. Poor service, poor attitude, simply didn't seem to care if we came or went. We went instead to the Xfinity store on Roswell in East Cobb where we received excellent, professional service. Don't come here. read more

This is for the store, not the service - which is Verizon based and excellent anyway. Went to transfer service from Verizon to Xfinity Mobile - completely clueless on how to setup new eSIM devices. Ended up spending 3 hours here, and I ended up walking them though the process. Yes, you read that right. I ended up setting up service, they were there just for access to the internal systems. Came back today to add my Apple Watch (Series 5, cellular) to my mobile plan - I kept getting stuck on step 3/4, attempting to activate the Watch's service yielded nothing. The store associates are completely clueless. First, they told me to reset my Watch, which wasn't needed, as you can just go through the Cellular section in the Watch app. They were insistent, though. So fine, reset the Watch - annoying of course. In the setup screen, the same exact prompt showed up that shows up when the Watch is fully paired, and the same issue occurred - this is after adding the IMEI in X-Store as well. Incompetent. The kicker is that their next step of triage was to try Googling the issue - I can do that at my home, thanks - it was at that point I left the store as sitting there any longer was simply pointless. Ended up leaving the store with a Watch at 5% battery that was unusable, stuck on the Cellular setup screen. Unacceptable, and no apology, of course. read more

Brandon G went above and beyond for me and my family . He is very knowledgeable & professional. He exceeded my expectations . Thank you

It was an absolute nightmare trying to cancel service. The company refused to cancel service for a week, and tacked on services to the last bill to avoid issuing a full refund. There's much faster internet in the area for the same price. Avoid!! read more

Wonderful experience! We took a chance coming here on a Friday evening around 6pm. Hubby and I needed to upgrade our phones and decided to drive to another part of town in hopes that they had iPhones in stock. They had everything! It wasn't packed at all. Our rep Darius was friendly and quick. We were in and out in less than an hour! This is our new store , we will drive. read more

NO THANX Xfinity can not be trusted they lie to you double charge ya and no phone number they give is in the USA and the idiots in India can not do anything but SALES this has to be th worst company I have ever dealt with read more

Beware when bringing a phone you've purchased elsewhere (Apple) in order to upgrade an existing phone. I purchased an iPhone 13 pro from Apple and wanted to swap out my existing 11 Pro. I told the CSR the old phone was going back to Apple. After leaving the store I saw that a new number was assigned to the 11 Pro. Did not ask for this. 2 painful hours later with non-US based customer service, the error was corrected. I guess these guys have a quota they need to make. read more

I have been on this earth for 57 years and have dealt with thousands and thousands of companies over the years. Xfinity is by far the worst and most frustrating company I have ever had the misfortune of dealing with. They have Xfinity stores, but you can call them to see if what you need is in stock. What kind of Mickey Mouse operation does not allow customers to call their stores? What are they hiding? To make matters worse, the customer service rep sent me to the Xfinity store for a new receiver, that is 45 minutes away with traffic. When I get to the store, they inform me that they do not carry receivers. That could have been avoided by a phone call to the store to see if they had them in stock, but no, that would make sense. The next "support rep" said a receiver would be sent overnight. It was never ordered by the "support rep". She was just trying to get me off of the phone. I called back two day later when my receiver did not arrive, and got another rep. He ordered it for overnight delivery, and three days later, it still has not shipped. I am asking EVERYONE that is deciding on a TV platform to choose anyone but Xfinity. The poor service will continue if we allow it. Lets stop it here and now! I pay them more than $3,000.00 a year, and all I ask is that they hold up their end of the bargain. I see in 2017 that Xfinity was voted THE #1 most hated company in America. A title well earned. Congratulations, you must be soooo proud!! read more

They were more focus on setting up cell phones. This store needs to focus on the other services they provide.

Store #1144 Sandy Springs Once again store manager Brandon Brown and team went out of their way to resolve an issue that should have been solved at the 1-800 customer service level but was over looked and lead to me being charged an erroneous charge that went to collections. He took the time to research the issue and resolved it with in minutes. Great customer service! read more

They let a live wire sit in my yard for days and I couldn't get ahold of a human. We have a huge hazard in our yard and I understand that there is an issue with man power shortage but I was assured I was on a list several times when I called only to find that no one was scheduled to help me a week later. Further I can't get ahold of a human to tell them resetting my modem won't be helpful when the connection is sitting in my yard. read more

Chris literally handled a group of customers simultaneously and got me out in under 30 min. Excellent customer service.

Stay away.....They said I would have the same data as my Verizon. Flat out lie!!! On Verizon I never went over data, on Xfinity this month I have used 50% of data on 6/17/2021 read more

The staff at this store is outstanding. Super Attentive , Super friendly. No one dawdled around while I waited for some one to wait on me, as I have experienced at other Xfinity stores. The minute I walked in the door, I was approached, and all my questions and issues were immediately addressed, answered, and fixed. Awesome read more