The technicians were courteous, professional, and prompt. Explain what they were doing and did it…read morequickly

Start off by with a huge thank you to Sue for selling us our new system that is replacing our 15…read moreyear old security system. We are very happy with the new system and the app. Secondly a huge thanks to Bill and Rob who installed the new system. Suoer nice guys and very knowledgeable and answered all of our questions. I highly recommend Loud security if you need an updated system. Thanks, Paul and Peggy Parker

Showed up 10-15 minutes before closing time with a problem with my key fob. Within 20 minutes I had…read morea new key fob at less than half the price I would have paid at the dealership. Also less than Costco charges. Plus a free battery for my original key fob. Friendly, pleasant and helpful. I will definitely return and refer friends & family. Thank you!!!

This is by far my best experience ever with a locksmith! Highly skilled and fast professional…read moreservice. John was great and I definitely recommend them for any locksmith job.

I received impeccable customer service and the technician was extremely professional…read more Thank you

I was an Ackerman customer for about 8 years until my account was sold to ADT without my knowledge…read more I have been using ADT for about 2 years. In early December 2025, I noticed Ackerman Security was back in business; I said okay, let me call them to re-established home security services with them. A home appointment was scheduled, and the woman sales rep for Ackerman came to my home. We talked and reviewed the work that were needed to convert my home security services from ADT to Ackerman. We discussed the amount and monthly payments for Ackerman Security services. To establish services, I was going to finance the equipment charges to a finance partner company for Ackerman. I gave the Ackerman rep my personal information (e.g. Social Security number, address, phone numbers, and other information to establish security services.) The Ackerman rep never follow up with me. When I called her, she gave me an excuse saying it is a technical issue, management is reviewing your information, or some off the wall excuse. I got tired of waiting, and I utilized ADT security. I paid more money with ADT; however, I have a peace of mind. If Ackerman Security didn't want my business, I wish the rep would have said something; and she didn't. Very sad business practice; and I am glad that I am not returning to Ackerman as a customer.

Isaac Hohman was very knowledgeable and explained the different aspects of the security system in a…read moreway that made sense. He didn't try to oversell me. He assessed my facility and gave me the right equipment at the right price!

Innovative and thoughtful. Appreciated the expertise. Looked for solutions that fit what I was…read moretrying to do.

I called three different times and each time they said the sales people were unavailable. I even…read moreleft my information and never received a call back. However, I'm happy to report that a sales rep did just call me back and apologized for not returning my call. He said it was no excuse for him not to call back and that he just got busy. Based on his politeness I have scheduled a consultation.

I have been with Safepath for 2 years now and I can honestly say they are Great! I have not had a…read moresingle problem with this company and they continue to be high on this customers list!

PTI sent out an invoice for our annual service fee for Storlogix on a Saturday, and you suspended…read morethe service on the same day???? This is unreasonable for any legitimate business. You should send the invoice and give your customers a reasonable time to pay it before you shut off the service. Also, how on earth do you think it's acceptable to do this on a weekend, when you have no weekend support of any kind? Also, the message I got when I tried to log in to Storlogix was pay in order to continue, so I paid the enormous bill with my PERSONAL credit card, just so we could be allowed in to the software if needed this weekend, but it still won't let me in even though I paid. This is completely unacceptable and I will be contacting the BBB.

There should be a NEGATIVE 100 stars. Unethical, dishonest, unprofessional company that doesn't…read morereturn phone calls after charging $$$$$$$. The unresponsive company gets their money then won't look back. They could afford to close extensively holiday season or not. Our companies have called and left MULTIPLE messages and NOT ONE return phone call since September, October until NOW.

After being very disappointed with two well-known home security companies, I signed on with CPI,…read morehave been with them for about 5 years now, and in 2 homes, and am VERY happy with them! They offer a great package, competitive pricing, and top-notch customer service. Their system is so effective and thorough, that I feel like I live in Fort Knox, which is a great feeling for a woman who lives alone! Very straight-forward and easy system to use, and the company's responses to events are within seconds. Chuck, who has been with CPI for several years, is not only a terrific installer/technician who knows his job from top to bottom, but is always so happy to explain to the customer everything he's doing, and answer their questions and concerns thoroughly. He also ensures that his customers have all the security features that they want/need, prior to leaving their homes. He's also very intelligent and a lot of fun to be around. On the other hand, Michael S., who initially installed the CPI system in my current home, simply came in, did his work, and never really bothered to explain ANYTHING to me, unless I asked him a specific question. Even then, his response was very brief. And, thanks to Chuck, I just found out yesterday that, for 3 years, I was being charged for a security feature that Michael had neither offered me nor installed. So, in addition to highly recommending CPI Security Systems, I also highly recommend that you request Chuck to do your installation, etc., if available!

After a lot of research (I mean a lot) we decided to go with CPI over the other companies in…read moreAtlanta. So far we are very happy with the system, main service, and their installer Chuck (who is awesome, to say the least!). When we did experience a few issues/concerns CPI responded quickly and made our concerns feel valid and made us feel important as a customer. We highly recommended CPI and Chuck (our installer) if you can get him.

Did a great job. Fast communication and arrived on time. Really nice guys…read more I would hire them again

Great service and quality work. Definitely recommend their service. Also very responsive.read more

They were fast to reply and got me scheduled quickly for the work we needed done. We had a 65" TV…read moremounted over the fireplace with a new power outlet installed so no wires are visible. They handle everything and were prompt and respectful of our home. We also had them install a 2 story chandelier, dimmer switch, garage lights, outdoor flood light and mount a security camera. Prices were very reasonable. I wouldn't hesitate to use them again. Highly recommend!

Could not recommend highly enough. From the moment of the first call, Matt took the time to explain…read moreall the intricacies of the process and our mantel mount, the handiwork of the installation was impeccable, and they took extra care to ensure it was done well and exactly how we wanted it. And on top of it all, the cost beyond reasonable. Will be using them in the future for all mounting needs.

We bought an older house which naturally did not have existing runs for ethernet and we hired Pro…read moreTech to bring our house into the modern era with 20 runs including 6 runs for exterior security cameras. Marcus and his team did a PHENOMENAL job with our install and I could not be more pleased. Being an older house, the job was not easy, but they were professional and knocked it out! I will be recommending Marcus to anyone and everyone I know that needs any low voltage, wiring, etc. work done! 10/10 on everything from service to quality to value!

Marcus was great! Punctual and efficient. He mounted all 3 of my TVs for a decent price and I…read morecouldn't be happier. Will definitely use his service in the future.