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    T-Mobile Experience Store

    3.5 (8 reviews)
    Closed 10:00 am - 8:00 pm

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    AT&T Store

    AT&T Store

    2.1(27 reviews)
    0.6 mi
    $$

    Worst mistake of my life!…read more In June 2023, I was approached at my home by an AT&T rep named Makayla stating that they were doing a promotion in my neighborhood and said the first 2 months would be free. I signed up and the install went fine. Fast forward to the end of the month, and I received a bill. I called but was told that the rep didn't have the authority to offer me that. I asked to cancel service. Fast forward to the next month, I received another bill. The service wasn't cancelled and I was charged again (keep in mind I wasn't using the service at all). I called again and informed them to cancel service and I would not be paying for either month. They would need to take up the issue with the rep that came to my house. I was able to reach out to that rep, she said she didn't work for AT&T anymore and to contact her previous supervisor. After multiple attempts, I can't get a call back. 2 years later, I'm still dealing with this issue with collections. You couldn't pay me to use this company. They scammed me into signing up and are now demanding money. They do not value customers at all.

    So, my wife and I upgraded our Galaxy S20s to a Galaxy S26s with our AT&T online account. 13 days…read morelater I had an issue with the Messaging APP. Phone support told me I needed to take it to an AT&T store to get it fixed. I went to the Hiram AT&T store and the rep there immediately told me she could not help. She said that with a loud and disrespectable attitude. She said they are not trained on that APP and I needed to take it to the Best Buy Store/Geek Squad down the street. That APP is a GOOGLE APP and maybe they can help. I replied, this is an ATT phone, I bought from ATT and the App is provided on the phone by ATT and ATT should support it. She again, with a loud voice said, "take it to the Geek Squad". Then another person came over and told me the same thing, with a loud voice. She said she was the manager. I walked out of the store. After thinking about how I was treated, I went back in and asked for their names. They refused to give them to me, asking why I wanted them. I told them I wanted to escalate this. The person who said who said she was the manager again then asked, "who are you going to escalate to?". I did not answer. I asked for her name again. She said just "just say I am the manager on duty". I said, I have been an AT&T/Cingular/Bellsouth customer for 50+ years, maybe I should now change to Verizon. She said "go ahead". That statement tells me she does not care about customers. Folks, this is a prime example of where customer service has gone today. Like Clark Howard calls it, "customer no-service". By the way, I am still searching to find the area AT&T VP for this area. I know there is one because I had to use one for another issue in another area a year ago.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Best Buy Hiram - Checkout

    Best Buy Hiram

    2.3(63 reviews)
    0.1 mi
    $$

    They close at 8 o'clock. That's just a slow death for what used to be an awesome retailer. Need to…read moreget some blue paint hi some new employees and stay open until 11 PM. Quit using Covid to save your way to prosperity it won't work. I'll just give my son his birthday gift tomorrow after his birthday. Shame on me for figuring they were open till at least 9 o'clock. I ordered it at 7:30 and they said it would be ready in an hour, but they didn't say they would be closed by then you think the system could put two and two together but then again, maybe I would've canceled the order and went somewhere else. I guess that's why they do that or they just don't care. I used to love Best Buy. I'd go over there for appliances and TVs for audio equipment for computers and I knew I was spending more than I wouldn't say Amazon, but it didn't matter cause it was a cool experience to go into the store, I would say the management of this retailer is about a stale as their stores are looking inside. Somebody needs a new CEO maybe a whole new C suite. Maybe an employee structure who knows but they're dying and they'll be gone soon and that's a shame.

    I bought a fridge from Samsung. The delivery and installation was supposed to be done. The amazing…read moreworkers said it was too heavy and left it in my garage. They have since marked the installation as complete and said they installed it. Do anything in your power to not have Best Buy deliver an item for you.

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    Best Buy Hiram - This is what the Best Buy 3rd party left at my house!

    This is what the Best Buy 3rd party left at my house!

    Best Buy Hiram - Two emails confirming my original appointment.

    Two emails confirming my original appointment.

    Best Buy Hiram - Best buy Hiram

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    Best buy Hiram

    T-Mobile Experience Store - mobilephones - Updated May 2026

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