Aric was incredibly accessible and fixed my cracked screen right away. I called him early in the…read moremorning, and just 30 minutes later, my phone was fixed in about 10 minutes! He made the whole process so easy and fast. Aric is not only skilled, but also super nice and trustworthy. I highly recommend him! He'll definitely be my go-to if my phone ever breaks again (hopefully not ). But if it does, he's the person I'll be calling and will be recommending to anyone around me! Thank you, Aric, for saving my phone

I was at an airport hotel in Atlanta, and I was flying out the next day to go an Alaskan cruise. I…read morereally wanted my phone repaired. TechMates came to me at the hotel and fixed my phone in under an hour! The price was reasonable too, and cost me a small fraction of what it would have cost to replace the phone, even though it's several model-numbers old. I cannot believe the level of customer service provided and the quality of goods they're using to repair phones. I feel like I got an incredible value for the price I paid. If you're in the Atlanta metro and you need your phone repair, don't go to a storefront somewhere...let TechMates come to you! You'll be glad you did!

I cracked the case in six days still had the receipt and the guy said he could do nothing for me…read morebut give me another case, but with a lower price. Not good cases in the shop and they don't have a warranty system don't go there

Absolutely professional, and courteous they responded in a timely manner, and I was very…read moreappreciative

Chris was amazing in helping my mother with her locked iPhone. He reset her phone and even called…read moreme to keep me informed as to the process so I could support her later. He demonstrated great patience and went above and beyond...truly a kind human! I will bring all my cellphone issues here in the future.

I purchased two C to C phone cables from this business four days ago. I ended up not needing them…read moreand came back two days later with my receipt to return them. The packaging (such that it was) had not been disturbed and they were in the exact selling condition they had been when sold to me. The clerk (I believe he is the owner), told me he "never accepts returns," but grudgingly eventually said he would refund me 75% of the charge, keeping 25% for a restocking fee. I asked where that information would have been given upon purchase. My paper receipt had nothing about it and there was no sign on the wall. He produced a separate paper listing the restocking fee, which had not been shared with me when I purchased the items. He explained tersely that he is a small business and reiterated that he never accepts returns and I should be grateful he was making an exception. So -- be warned -- if you purchase supplies from this business, be aware that he "never accepts returns" and that if he decides to make an exception, he'll retain 25% of the payment. I don't fault his policy, but his failure to be up front about it at time of purchase is poor business practice. https://quickbooks.intuit.com/ca/resources/running-a-business/writing-store-return-policy/

awad did an amazing job extremely professional and was done in 15 min would recommend to anyone…read morepricing is good and being mobile is an extreme plus will come back if ever needed again

WARNING! This company is ran by a bunch of scammers. -They…read moreover price - Take your money without properly doing their job - Ghost customers - Use fake names pleaseee take my advice and stay away from them! I'd recommend going to an actual in store repair shop where they can't ghost and get away with scamming their customers

Great Location to get your phones repaired at. Boss will always work with you on a discount for…read moreyour needs. Love the Free Screen Protector Promo also. Keep up the good works y'all.

I asked a number of businesses for a quote for replacing a screen for my cell phone and cell phone…read moreunlock was the first to respond promptly with a very good quote. Our discussion was great and I highly recommend this company.

Smart Tech Repairs took care of my crack screen in no time! I want to thank Chris for taking care…read moreof my device and now I can continue my business!

I came to this place because my phone was cracked. He sold me when he offered a 3 month warranty…read more To my understanding the warranty covers you in the case the screen black outs. Any physical damages would have to be paid for. Which is reasonable I agree and he fixed my phone. I have a 17 Pro Max the orange one. After he fixed it he told me my "stand by" function will no longer work which I thought was fishy considering I'm paying $200. I bought a new screen privacy screen protector and when placed on my new screen lines appeared as if the screen was rejecting the screen protector. Now these are problems that I noticed immediately they're small and not the end of the world but it's worth mentioning since people are paying. Now back to that 3 month warranty in the case the screen blacks out. I had a gathering with my family so to stay engaged I sit my phone the table. Something I do all the time never been a problem. I wake up the next morning to retrieve it and it won't turn on. My phone will ring , you can feel the vibrations my phone is not broken my screen just blacked out Something That Was Supposed To Be Covered In The Warranty . I call him and he tell me he can not replace my phone if it was damaged by water. The way he can tell or not if it has water damaged is by a strip inside the phone if it's x-color it dry if it's y-color it's been water damaged at some point. I tell him my phone has been wet before I came to him and I'm positive my phone just blacked out. He tells me he would not have sold me the warranty had he known I had previous water damage because it makes the screen more prone to blacking out. WHICH IS TOTALLY UNDERSTANDABLE. But my problem today is I was not notified of this disclosure until after I've already paid and my screen is already blacked out. This business represented horrible communication and integrity the price is extreme and the product is mediocre. If I pay $200 for a service I expect all the functions of the phone to be there after the service. And if your selling point is your warranty you should be communicating your terms.

There are nice fast and friendly . I'll give updates later but my phone works better than ever !!!read more

From the owner: Mobile Phone Repair Shop Battery replacement…read moreButton repair Camera repair Charge port repair Microphone/speaker repair Power button repair Screen repair/replacement Iphone Samsung Lg Software problems Water damage repair Back glass repair iPad Screen Repair iPad Battery Repair Iphone disabled Android phone Screen Replacement

Big shoutout to Marcus. He is gennuinely the best person if you have any issues with a phone…read more My Samsung S22 ultra was not turning. Firstly, he diagnosed it without any charge. Then he tried re-balling it which took him 3 hours and even after that when it didnt turn on, he tried doing it again for 3 hours without charging a penny. I am so thankful to him for helping. Cant recommend enough! The best place for any repair.

Absolutely terrible experience. I sold them a mint-condition iPhone 16 Plus and ended up with an…read moreiPhone 11 and iPhone 12 Pro Max that were nowhere near the quality I was expecting. Both had what appeared to be non-genuine screens and batteries, and both were noticeably slow and had problems that were not properly explained to me beforehand. I tried to trade the phones back because I was extremely unhappy with what I received. Instead, I was offered an iPhone 14 but was told I would STILL have to add another $50. What made the experience even worse was overhearing employees talking about overcharging customers. After hearing that while already feeling like I had been given phones that were not worth what I traded, it completely destroyed my trust in the business. I came in with a mint-condition iPhone 16 Plus and left feeling like I got seriously ripped off. I would not recommend trading in an expensive phone here without thoroughly checking every device, including the screen, battery, parts history, and performance. I regret doing business here.

Very disappointed with the poor customer service after business receives payment (battery…read morereplacement iPhone and charging port repair) The owner was quick to schedule my battery replacement (15 min after our call he arrived to my home) and completed the repair. HOWEVER the next day, I noticed major issues with the "supposedly" new and "supposedly" OEM battery as it overheated while charging and then discharged very quickly (90% down to 20% in about 3 hours). A new battery shouldn't discharge that quickly and my phone displays "Unverified" on the battery health & charging indicator under battery settings which is clearly a red flag. Called him to resolve and he said that he gets parts from Mobile Sentrix which I noticed it has reviews stating that this wholesaler distributes defective parts (that explains my battery issues). The business owner tried to reassure me that the battery is not defective and that I can buy another one that he will install free of cost (this should've been stated BEFORE the repair, why should I pay for 2 batteries??) We set up an appointment for next day which he ended up rescheduling 5 minutes before our meeting!! (very unprofessional and inconsiderate) and spoke to me with a hostile attitude because I wanted him to honor our appointment. He gave me an ultimatum of "do you want the appointment tomorrow or not?" No apology or "customer satisfaction is paramount" applied here. Part of the problem with his service is that he prefers you pay him via cash, Zelle, etc and unfortunately in the event of an issue you don't get credit card protection. He charges more for credit card (hindsight should've protected myself). I entrusted this business based on the high rating and unfortunately his level of service drastically changed as soon as he received my Zelle payment. Overall this was a frustrating and costly mistake. The business states repeatedly that "Customer satisfaction is paramount" and my experience was that this principle ONLY applies up to the point of payment. The business needs to put more effort into ensuring the SAME level of service and customer satisfaction before and after payment (including cash payment). We agreed to another battery replacement the following week and he decided to block communication my number and not resolve the issue. The business took my money and refused to ensure customer satisfaction, I'm very disappointed and do not recommend this service whatsoever. Here are 6 of the issues I discussed with the business owner (in person) prior to him deciding to block my number and claim that my behavior is not customer "standard": 1. After the business received my nonrefundable payment, I was trying to schedule a resolution to the potential defective battery problem, however the owner spoke to me in a hostile and aggressive manner which CLEARLY demonstrates that customer satisfaction is not the top priority 2. I requested an apology and he did so (why didn't the owner take the initiative beforehand to apologize?) 3. The owner suggested I drive to him for the battery resolution which was unbelievable considering that the business model and expected level of service is that the tech always drives to the customer 5. Told the owner that excellent customer service would be to ask the customer what can we do to make this better? Explore options instead of your way or the highway. Blocking my number and refusing to resolve my battery issue is very unprofessional and completely contradicts your slogan of "customer service is paramount". 6. Based on the high rating I trusted this business and chose to pay cash which unfortunately doesn't provide any protection options in the event of any issues. I will not repeat that mistake.

Great service at a great price! Fixed a shattered iPad screen AND replaced the battery in 40…read moreminutes! Much less than other quotes from similar tech services. Highly recommended and I will be using them again! Thank you for the great repair service!

I went in with my iPhone 6s+ and the need for a new phone. My phone was cracked so I couldn't use…read morethe ATT Next upgrade but I did pay off the amount left on my 6s+, then traded it in for a certain amount. The trade in amount went toward the new phone. All in all, I just had to pay the rest of the amount that I owed on my old phone and that was it. Jesse, the person who helped me, was more than helpful and amazing. He's the main reason I'm giving 5 stars! Getting a new phone is a big deal, especially when phone are near $1000 now! He made the decision super easy and I felt very welcome. I walked out with a bran new iPhone X!

This has been the worst customer service experience I have ever had with a utility or…read moretelecommunications company. My problems with AT&T started shortly after moving and signing up for Fiber. An AT&T representative came to my home and offered to buy out and upgrade my two phones for free if I switched from Xfinity Mobile. I was promised approximately $150/month with no down payment. After nearly two hours completing the process, the final paperwork suddenly showed a $500 down payment and a higher monthly payment. I declined. I later called AT&T and was told I could keep my phones and simply transfer my service. AT&T transferred both numbers from Xfinity, but my phones NEVER received AT&T service. I was left without working phone service and had to visit stores, create temporary Xfinity numbers, obtain port-out PINs I couldn't easily access because AT&T was sending verification messages to numbers I couldn't use, and spend hours on calls between AT&T and Xfinity. AT&T continued generating a wireless bill despite never successfully providing me wireless service. At one point an AT&T store employee assigned my old number to a store phone so I could retrieve a port-out PIN, which then caused AT&T's system to act as though I had an active iPhone with them. I ultimately canceled everything wireless and stayed with Xfinity. The ordeal took over a week. Then came the Fiber problems. When my Fiber was slow, AT&T insisted a technician had to come out. He said I needed two extenders, and I was charged $100 for the service without being informed of that cost before the appointment. Now my Fiber has gone completely down. AT&T initially showed an outage with a Saturday restoration estimate, then Sunday. By Sunday, the outage disappeared from their system even though my internet still didn't work. After hours dealing with chat and phone support, I finally got a technician. He didn't even need to enter my house because the problem wasn't here: he confirmed AT&T's line was CUT approximately 1,800 feet from my home. He told us another technician would repair it that day and that he would change my status to an outage. Neither happened. My service continued to show simply "offline," and two days later AT&T informed me repairs could take another 5-10 DAYS. I WORK FROM HOME. Being without internet for potentially more than a week because AT&T has a physically cut line is not a minor inconvenience--it directly affects my ability to work. I have repeatedly contacted AT&T looking for a solution. The technician stopped answering. Chat simply says they are working on it. Another representative apologized, said he couldn't do anything, and gave me what he called a "direct number to tech." I called it, and the number wasn't even connected. AT&T then emailed me a "benefit" offering $5 off or 25% off AT&T accessories. After days without internet, hours dealing with support, missed restoration estimates and a confirmed cut AT&T line, that offer felt insulting. AT&T has not offered a temporary hotspot or other meaningful solution. Ironically, I also cannot use AT&T wireless as a backup because AT&T's own failed wireless transfer is why I remained with Xfinity Mobile. I understand that outages happen. My complaint is about how AT&T has handled every problem: misleading sales information, failed service activation, billing for service I never received, unexpected charges, hours of calls and store visits, conflicting information, missed repair estimates, promises that were not followed through on, a disconnected "direct support" number, and no reasonable temporary solution. At virtually every stage, I have had to chase AT&T for answers to problems involving AT&T's own services and infrastructure. If you have another viable internet or wireless provider available, I strongly recommend considering them before signing up with AT&T.