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uBreakiFix by Asurion

4.2 (35 reviews)
Closed 10:00 am - 7:00 pm
Updated 1 month ago

Services - uBreakiFix by Asurion

Desktop computer body repair

Desktop computer support

Device support or repair

9 More Services

Laptop body repair

Laptop support

Mobile phone body repair

Mobile phone support

Printer repair

Printer support

Tablet body repair

Tablet support

Video game console support

uBreakiFix by Asurion Photos

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Recommended Reviews - uBreakiFix by Asurion

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25 days ago

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UBreakiFix

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10 months ago

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4 months ago

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4 years ago

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2 years ago

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5 years ago

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3 years ago

They took the time to explain the process going through asurion for a warranty replacement. Very efficient, excellent customer service!!!

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2 years ago

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3 years ago

Fast, fairly priced, easy and professional - the repair and transaction took less than 5 minutes!

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2 years ago

phenomenal customer service that goes with the stellar service. Before I got to my house the issue was resolved!!!

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3 years ago

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4 years ago

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3 years ago

I have used Asurion a few times and service has been outstanding each time. They were great explained every step of the way.

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5 years ago

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3 years ago

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4 years ago

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3 years ago

Josh was friendly and very knowledgeable. He repaired my son's PS5 in a matter of hours. I would highly recommend.

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3 years ago

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3 years ago

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5 years ago

Wonderful staff, friendly and competent. Fast and honest. Above average even compared to before the labor shortage.

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4 years ago

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5 years ago

They have fixed my iPhone twice. They do a great job and are fast. I do recommend their services.

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4 years ago

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5 years ago

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6 years ago

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4 years ago

Good people, good work. Great service. They also recommended the insurance which saved me money.

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7 years ago

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6 years ago

They have helped on a few occasions and I am very pleased with the service they have provided. Will definitely be back.

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7 years ago

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4 years ago

Great experience. Super nice techs and very reasonable. I would definitely keep them in my contacts for future problems/issues.

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6 years ago

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Valee D.

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4 years ago

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5 years ago

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5 years ago

Service was excellent and fast. Rachel from the start was amazing just getting my phone checked in and with pick up! Thanks!

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5 years ago

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Ask the Community - uBreakiFix by Asurion

Review Highlights - uBreakiFix by Asurion

Rachel from the start was amazing just getting my phone checked in and with pick up!

Mentioned in 3 reviews

Read more highlights

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top notch phone repair

(1 review)

I reached out late at night needing my iPhone screen repaired and was impressed by how quickly I…read morewas able to get an appointment--within the hour! Awab Metwally provided excellent service, clearly explaining the entire process. He came directly to my location in the Norcross area and replaced the screen efficiently. The repair was done with great precision--the phone screen looks brand new and works perfectly. Considering how fast he responded, the convenience of a mobile repair, and the quality of the work, the price was more than fair. Highly recommend

From the owner: 1. **Convenience**: We offer mobile repair services,…read moremeaning we come to your location—whether it’s your home, workplace, or a public place—within 45 miles of Lawrenceville, GA. This saves you time and hassle compared to traditional repair shops. 2. **Speed**: Our repair times are unmatched—iPhone repairs are completed in 15 minutes, and Android repairs take only 30 minutes. We understand the importance of your device and aim to get it back in your hands as quickly as possible. 3. **Comprehensive Service**: From screen replacements to battery fixes, charging port repairs, and speaker issues, we handle all types of phone repairs with expertise and precision. 4. **Free Diagnostics**: We offer free diagnostics to identify the issue with your phone at no cost, ensuring transparency and no hidden fees. 5. **Professionalism and Quality**: Our technicians are highly skilled and use only top-quality parts to ensure your phone is repaired to the highest standard.

ShaF Tech Repairs

ShaF Tech Repairs

(5 reviews)

Great service at a great price! Fixed a shattered iPad screen AND replaced the battery in 40…read moreminutes! Much less than other quotes from similar tech services. Highly recommended and I will be using them again! Thank you for the great repair service!

Very disappointed with the poor customer service after business receives payment (battery…read morereplacement iPhone and charging port repair) The owner was quick to schedule my battery replacement (15 min after our call he arrived to my home) and completed the repair. HOWEVER the next day, I noticed major issues with the "supposedly" new and "supposedly" OEM battery as it overheated while charging and then discharged very quickly (90% down to 20% in about 3 hours). A new battery shouldn't discharge that quickly and my phone displays "Unverified" on the battery health & charging indicator under battery settings which is clearly a red flag. Called him to resolve and he said that he gets parts from Mobile Sentrix which I noticed it has reviews stating that this wholesaler distributes defective parts (that explains my battery issues). The business owner tried to reassure me that the battery is not defective and that I can buy another one that he will install free of cost (this should've been stated BEFORE the repair, why should I pay for 2 batteries??) We set up an appointment for next day which he ended up rescheduling 5 minutes before our meeting!! (very unprofessional and inconsiderate) and spoke to me with a hostile attitude because I wanted him to honor our appointment. He gave me an ultimatum of "do you want the appointment tomorrow or not?" No apology or "customer satisfaction is paramount" applied here. Part of the problem with his service is that he prefers you pay him via cash, Zelle, etc and unfortunately in the event of an issue you don't get credit card protection. He charges more for credit card (hindsight should've protected myself). I entrusted this business based on the high rating and unfortunately his level of service drastically changed as soon as he received my Zelle payment. Overall this was a frustrating and costly mistake. The business states repeatedly that "Customer satisfaction is paramount" and my experience was that this principle ONLY applies up to the point of payment. The business needs to put more effort into ensuring the SAME level of service and customer satisfaction before and after payment (including cash payment). We agreed to another battery replacement the following week and he decided to block communication my number and not resolve the issue. The business took my money and refused to ensure customer satisfaction, I'm very disappointed and do not recommend this service whatsoever. Here are 6 of the issues I discussed with the business owner (in person) prior to him deciding to block my number and claim that my behavior is not customer "standard": 1. After the business received my nonrefundable payment, I was trying to schedule a resolution to the potential defective battery problem, however the owner spoke to me in a hostile and aggressive manner which CLEARLY demonstrates that customer satisfaction is not the top priority 2. I requested an apology and he did so (why didn't the owner take the initiative beforehand to apologize?) 3. The owner suggested I drive to him for the battery resolution which was unbelievable considering that the business model and expected level of service is that the tech always drives to the customer 5. Told the owner that excellent customer service would be to ask the customer what can we do to make this better? Explore options instead of your way or the highway. Blocking my number and refusing to resolve my battery issue is very unprofessional and completely contradicts your slogan of "customer service is paramount". 6. Based on the high rating I trusted this business and chose to pay cash which unfortunately doesn't provide any protection options in the event of any issues. I will not repeat that mistake.

AT&T Store

AT&T Store

(27 reviews)

$$

Worst mistake of my life!…read more In June 2023, I was approached at my home by an AT&T rep named Makayla stating that they were doing a promotion in my neighborhood and said the first 2 months would be free. I signed up and the install went fine. Fast forward to the end of the month, and I received a bill. I called but was told that the rep didn't have the authority to offer me that. I asked to cancel service. Fast forward to the next month, I received another bill. The service wasn't cancelled and I was charged again (keep in mind I wasn't using the service at all). I called again and informed them to cancel service and I would not be paying for either month. They would need to take up the issue with the rep that came to my house. I was able to reach out to that rep, she said she didn't work for AT&T anymore and to contact her previous supervisor. After multiple attempts, I can't get a call back. 2 years later, I'm still dealing with this issue with collections. You couldn't pay me to use this company. They scammed me into signing up and are now demanding money. They do not value customers at all.

So, my wife and I upgraded our Galaxy S20s to a Galaxy S26s with our AT&T online account. 13 days…read morelater I had an issue with the Messaging APP. Phone support told me I needed to take it to an AT&T store to get it fixed. I went to the Hiram AT&T store and the rep there immediately told me she could not help. She said that with a loud and disrespectable attitude. She said they are not trained on that APP and I needed to take it to the Best Buy Store/Geek Squad down the street. That APP is a GOOGLE APP and maybe they can help. I replied, this is an ATT phone, I bought from ATT and the App is provided on the phone by ATT and ATT should support it. She again, with a loud voice said, "take it to the Geek Squad". Then another person came over and told me the same thing, with a loud voice. She said she was the manager. I walked out of the store. After thinking about how I was treated, I went back in and asked for their names. They refused to give them to me, asking why I wanted them. I told them I wanted to escalate this. The person who said who said she was the manager again then asked, "who are you going to escalate to?". I did not answer. I asked for her name again. She said just "just say I am the manager on duty". I said, I have been an AT&T/Cingular/Bellsouth customer for 50+ years, maybe I should now change to Verizon. She said "go ahead". That statement tells me she does not care about customers. Folks, this is a prime example of where customer service has gone today. Like Clark Howard calls it, "customer no-service". By the way, I am still searching to find the area AT&T VP for this area. I know there is one because I had to use one for another issue in another area a year ago.

uBreakiFix by Asurion - mobilephonerepair - Updated May 2026

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