They were very professional and expert with repair service.They were considerate and very reasonable in cost, below expectations. They are 5 stars in service and results. read more

Very attentive staff. Always able to fix my phone quickly no matter what the problem is. Very knowledgeable. Would highly recommend! read more

On Sunday, Jan 11, I went to the AT&T store in Hiram, Georgia and the customer service female rep helped me remove viruses from my cell phone after AT&T changed my services - WITHOUT MY CONSENT. However, one of my major apps was missing subsequent to the service-change. The AT&T rep referred me to their repair source located at - uBreakiFix, 5739 Wendy Bagwell Pkwy. #105, Hiram, GA 30141. The female rep at uBreakiFix instructed me to bring my cell phone back on Monday, Jan 12th, with my lap-top in order for the app to be re-installed. When I arrived at the uBreakiFix establishment on Monday in Hiram, Georgia, the female REFUSED to wait on me properly and NEVER made eye-contact with me. She seemed to have a medical mental defect. What is worse, she stated that both technicians were present in the back of the store; but both refused to come out to talk to me in order to inquire as to what type of service I needed. As a matter of record, both techinicians stayed in the back room and I could hear them whispering about me. The female employee at uBreakiFix in Hiram, Georgia finally emerged from the back room and told me that both technicians were too busy and told me to leave my cell phone and lap-top at the store. The uneasy feeling that I had, at that point, prompted me to leave the store IMMEDIATELY and post a warning about the slips-shoddy and EXTREMELY unprofessional service that uBreakiFix in Hiram, Georgia seem to be rendering people who ask for service. DO NOT GO IN THAT STORE - DO NOT TRUST THEM WITH YOUR EQUIPMENT. When I went back to the AT&T store in Hiram, Georgia on Monday to warn them about the negative type of service I had JUST received at their repair out-source company - uBreakiFix in Hiram, Georgia, I was verbally attacked by a female representative at the AT&T store and she blurted out loud and accused me of looking for free service! She kept raising voice so loud, that I had to correct her about her FALSE assumption and also request that she stop screaming and talk more intelligently. The AT&T store in Hiram, Georgia - depending on who waits on you - is ALSO NOT A GOOD PLACE TO GET SERVICE. MOST of their employees seem to be inept when it comes to decent customer service and VERY, VERY unknowledgeable concerning the devices that they sell. As a matter of record, the AT&T store in Hiram, Georgia STILL possess one of the LOWEST customer-service ratings on the internet! THE AT&T STORE IN HIRAM, GEORGIA REFUSED ME SERVICE! read more

One thing I was not happy about, and I'm not sure how they did it. I requested 2 screens replaced at the same time. One was for my daughter, who is amazing at breaking things and the other for my phone. My phone's swipe up ability gave out. It sucks but I get it. It's like anything. As it ages things give out. Well, they replaced it and it's fine. I really appreciated it since I have things which will probably end up in court some day. The iPad I was less pleased with. They did a backup to the cloud. When I got it back it had all of my iPhone photos on it, but I have intentionally not backed up my iPad. My daughter uses it, so I didn't want to change anything on it. I mean let's be realistic. The high schoolers who do the work only do as instructed. They did a great job replacing screens. read more

These guys work super fast. My son has broken his phone screen three times in less than two months. Took it over to uBreakiFix and they had it ready the same day. Staff was knowledgeable, courteous and very helpful. read more

Highly recommend a visit here if you have a broken phone issue ... Mom had a battery issue (or so we thought) so we stopped by UBIF. One person in store ... good social distancing guidelines, plastic shields etc for safe covid shopping ... The gentleman behind the counter was pleasant, took Mom's phone to test it out and after a few minute wait came back with an honest answer ... the phone itself was having "brain" issues and a battery would not really help much. Now he could have easily taken Mom's $ and put in a new battery but we felt like he was really trying to help us/her and that is much appreciated. We ended up heading to the Apple store to get a new phone - but really want to let others know we had a great experience, and offer up 5*'s for the great customer service, and honest approach. read more

They took the time to explain the process going through asurion for a warranty replacement. Very efficient, excellent customer service!!!

they will steal your money! i've had 2 ps5 both been in the shop over 5 times for hdmi. i've paid 400 each time to get them fixed. they will temporarily fix it read more

Fast, fairly priced, easy and professional - the repair and transaction took less than 5 minutes!

phenomenal customer service that goes with the stellar service. Before I got to my house the issue was resolved!!!

We brought in our son's PS5 to get fixed because the HDMI port was not working properly. The console was turning on & was able to charge the controller, however the screen was blank. We were advised after they had looked at the console, that the switchboard was blown out, the console was not actually turning on at all, it wasn't repairable and our only option was to get a brand new console. So I picked the console up and brought it elsewhere for a second look. The second place confirmed my suspicions. If the switchboard was blown out the console would not turn on at all, but it was turning on for us when we dropped it off so UBreakIFix either did a poor job if they did anything at all besides causing more damage. We've never had an issue before and I've always trusted them however whatever new technician they have back there has no integrity. They had me pay for services that were never provided. I hate to have to write this review but others should know that this place isn't what it use to be. If you bring something in and they tell you it cannot be fixed please elsewhere for a second opinion as their word can no longer be trusted. read more

These techs are super nice and good. They are honest and won't sell you a repair that you don't need. They fix more than just phones too. They will be our go to repair guys from now on. read more

I have used Asurion a few times and service has been outstanding each time. They were great explained every step of the way.

I never knew this store was here until I searched on Yelp! My husband has needed a new battery in his iPhone for sometime, but we kept putting it off with Covid & not knowing if they had the battery he needed. Well I was greeted by Rachel, who was very helpful. She took care of all of the preliminaries and told me to come back in two hours to pick it up. In less than two hours, I received a text saying it was all finished. Billy & Rayshon did a great job replacing the battery & it works great! read more

I have taken 3 iPads and 2 phones to get fixed and every time, they are always friendly, helpful and get the job done fast. I haven't had any issues out of any of the devices they fixed. They will always be my go to for a quick fix. read more

I have taken 2 computers and 1 Iphone screen here to be repaired. They have done excellent work, with a warranty, for a very reasonable price. The last few months they have brought on a new tech than can even fix TVs! That's unheard of! I'm truly impressed and highly recommed them for all electronic repairs. (Except cell phones) read more

Josh was friendly and very knowledgeable. He repaired my son's PS5 in a matter of hours. I would highly recommend.

I had a great experience with customer service at uBreakiFix by Asurion in Hiram location. I took my son's Nintendo switch that wouldn't charge. I gave the shop a call first to make sure they have time to see me today. They were able to start working on Nintendo right away. I left it there for about an hour or so and they gave me a call to let me know that it's ready. Josh was knowledgeable, informative and politeDefinitely recommend this place! read more

I had a great experience with the repair of my wifes laptop. The problem was diagnosed quickly and explanation of cost to repair plus their insurance was explained in detail. The staff was knowledgeable and friendly, acted in a professional manner. I would definitely use them again and recommend. read more

Wonderful staff, friendly and competent. Fast and honest. Above average even compared to before the labor shortage.

I've used uBreakiFix before. Just not this store. I needed a screen protector for my iPhone. In the past (at other uBreakiFix locations) I paid $15. This guy charged $30. The place is a rip off. Use at your own peril. read more

They have fixed my iPhone twice. They do a great job and are fast. I do recommend their services.

Do not come here. Wish I could give a 0 rating. They tried to scam me and charge me 220 dollars for a broken button on my laptop. Then he told me he could fix it for 220 dollars if I bought the monthly insurance for 25 dollars a month. Caught him off guard by asking, "I thought you just said the original piece was 220." Then he stuttered and said he meant 125. Honestly, this should cost only 50 dollars. Walked out of there so fast and will never go back. read more

Had to take my mom's IPhone 6 up to get a new batterie. Awesome customer service from Racheal and Lee did a great repair job. Phone works like new! read more

My iPhone 7 Plus was not charging anymore. I looked up UbreakIFix on yelp and read the reviews end. I asked them a question online and they gave me a quote and said they could take a look at it. So I went in and Rachel helped me out. She took a look at the phone and said all needed was to have the charging port area cleaned. She did this for no charge. Her customer service was outstanding! I will definitely use uBreakiFix for all of my electronic device repairs. read more

Good people, good work. Great service. They also recommended the insurance which saved me money.

Brought in my iPhone 7plus for full face glass repair. Was quoted 1 hour done in 1/2 the time. Rachel the tech did amazing work and Emily the girl working the desk was pleasant and informative. Did not try to sell anything we did not want/need. Would return if ever needed again!! read more

They have helped on a few occasions and I am very pleased with the service they have provided. Will definitely be back.

Great service and help! Emily helped me but doing a simple service on my phone and fixed the issue. Will definitely be going back because of her! read more

Great experience. Super nice techs and very reasonable. I would definitely keep them in my contacts for future problems/issues.

They get the job done quickly and they have good customer service they are very helpful. That's not the issue though. They replaced my phone battery and within a month the battery was already deteriorating rapidly! Just today they repaired my iPad screen, and touch response is great! THEY BROKE MY TOUCH ID! I can no longer use my Touch ID. When it comes to Apple screen replacement you must use Apple certified products or your Touch ID will not work! So the fact that it doesn't work means they are saying they use genuine parts when they are not! I'm disappointed cause I payed them to fix my screen, not break my Touch ID. read more

I visited this location on 07/03 for a laptop screen repair. I was surprised when I was asked for the password, since it was just the screen, but I provided the information as requested. On 07/06 I begin receiving email alerts and notifications that accounts that I hadn't applied for were being opened. The timing is incredibly suspicious and two months later, I am still dealing with the hassle of police reports, credit freezes and the overall paranoia of being exposed. Maybe I shouldn't have trusted the store to safeguard my information and that a screen repair maybe didn't require a password. However, the timing of the dropping off my laptop and the almost immediate fraudulent account activity or assumed coincidental. The screen works great, and the staff was pleasant enough. The repair was just not worth extra time I am putting in now to make sure my information protected. If you use them, please safeguard your information. read more

My phone wouldn't charge with a cord, only with Mophie. Also, my Apple Car Play wouldn't work. Went into the Hiram store and Mark knew to clean my port. That's all it took. I am very happy. Thank you, I'll be back read more

Service was excellent and fast. Rachel from the start was amazing just getting my phone checked in and with pick up! Thanks!

They fixed my business cellphone efficiently and told me options on why my phone wasn't operating at full capability! Would definitely recommend them for all of my electronics needs.... read more