a very bad business owner. don't come here if you don't want your iPad no more working after…read morereplace the screen. He will not be responsible for his mistake. minus star if I could paid a very expensive price for replacing a screen and now I have to buy a new ipad.

Broke the LCD on my iphone X, it was inoperable. I was in the mall and happened to see the FIX, so…read moreI dropped in to get a price. The lady said $150, it will take 30 mins. I was skeptical because I first went to UbreakIfix, where they quoted me between $199-$250 and I'd get my phone in 24 hours. The Fix, met their commitment and exceeded my expectations. Picked up a case there, too. All for less than what I was quoted at a competitor.

If I could add a zero star I would! This complaint starts…read morefrom customer NO SUPPORT! To this location as well . If I'm making sense . Because I'm so livid at this point it's taking a lot for me to remain positive and concise . Initially I requested to exchange my phone number for a new number. Not a new phone , not an additional line . A NEW PHONE NUMBER!!! I have received two additional phones on my account without my knowledge, but the phones do not physically exist which brings me to 4 phones on my account . I have been on the chat line 4 times , I have spoken directly to customer NO SERVICE by phone about 6 times !! Explaining it was only supposed to be a new phone number swap which is free. Wait for it ! Then the rep disconnected my phone and I couldn't make any calls . Ha !! This all happened in a span of two days . Ok , since the reps do not speak or understand clear English, not even by chat . I went to the nearest AT&T store. This location . The rep. restored the phone service and swapped out the old PHONE NUMBER for a NEW PHONE NUMBER . The old number was to be removed . Supposedly . Wait for it ! I get a text message 1 week later with a bill extremely high and congratulating me on the new phone . What phone ? The old number was never removed . This is how I ended up with 4 phone lines and two physical phones. What sense does this make? I was standing in front of the rep and he was an American. Which spoke clear English and he still didn't satisfy my concerns. Yesterday , July 8, 2026 a rep by the name of Peter called me apologizing for the confusion. He said , he didn't understand the notes on my account and wanted to know which phone number is to be deleted ? I hate to use the word pissed , but I have reached to the extent of being pissed off . What ? Once again for the millionth time I explained the situation. He repeated my request back to me more than 5 times to make sure I felt he understood. Later that day . I received a text that the 90.00 charge was removed and the old phone number will be removed on the next billing cycle . The bill still looks relatively high for 2 phones . How do I know that I'm not being charged a hidden fee for something I didn't request? I've been with AT&T as a customer when it was doing business as Bell South Mobility. Decades ago ! Probably 30 years or more . Is it time for me to leave ? Cell service shouldn't be this expensive anyway , but at least provide the customers care I deserve ! I will be writing a complaint to corporate . How is it that a communications company lack communication and comprehension?

Store manager gave false information on trade-in on an iphone saying that my upgrade still reqiured…read moreto pay off the rest of the phone. after reviewing AT&T online was able to get the upgrade and do the trade in without the BS of some pay off. After calling the store about the situation they're only reasoning was that it my have been some sort of "glitch" on the stores end....doubt that. I guess it is more of a way for them to get their commission check. Basically just do all your business with getting a phone online.

Went here because my dad was having some phone storage issues. The people that were there were…read morefriendly, but really could not offer any support. I honestly felt like I knew more than them in terms of device capabilities. I appreciated their efforts though.

The clerk was rude. I needed to change my plan and they refused to do it in store. I had to call…read more611 for Tmobile support. I had to call 12 times in a 5 hour period to get everything set-up. I kept getting dropped by CS . Tmobile is awful .

No complaints. Good place, kind people. They fixed my phone well with no surprises. They were…read morepleasant throughout the experience (it was Gilles and Alex, both great guys). I'd use them again. They will make you aware of additional things to buy: protection plans, cases, etc. Gilles overheard me talking about getting an Xbox for my boy and was sure to offer to sell me one and to finance it. They weren't pushy at all, but they definitely made me aware of opportunities to purchase thingss. They also have a tip jar, and the credit card keypad asked me to leave a tip. I say that because I'm one of those annoying people who doesn't much care for leaving tips; I'd rather see them just put the "tip" into the cost of the service. But it's not that big a deal. All that said, I'll be using these guys again. They did a fine job, and I'm very satisfied with their service, costs, and professionalism. Recommended.

T-Mobile sent me here for my cracked phone screen. There were two guys working the day I went. They…read moregreeted me upon entering the store. After checking in, they told me to give them an hour. They were accurate with their estimate. I returned in an hour and my phone was ready. I didn't run into any issues in the store.

I shattered my iPhone screen and took it into ALZ to get a screen replacement. Only took about 30…read moreminutes. When I picked my phone up, I could immediately tell it was a low grade LCD screen. Upon getting back to my house, I noticed my ear speaker wasn't working, so I called back and took my phone back so he could fix whatever wasn't connected back the first time. About a week later, I took my phone out of the case because my screen felt loose and I noticed the the screws in the bottom of my iPhone were never even put back in... Go somewhere else! There are plenty of other places in Kennesaw.

Worst place! Ripoff!! I took my wife's iPhone to them for a broken screen and they charged $130.00…read moreto replace the screen! They used non-Apple replacement; thus, it invalidates the Apple warranty! The phone stopped working upon replacement! Also, they used too much "glue" when replacing my mom's iPad screen! The home button doesn't work after they got their hands on it! Told my mom "you need to be gentle when you use the home button"! Did I mention, this place is a ripoff!

Amazing! Best customer service with a smile and those chink eyes. Love this storeread more

I love this place!! As stressful as it is to have a broken phone, it's awesome that I can take it…read morehere and have it professionally fixed SUPER FAST!! Extra bonus: it's inside the Walmart so I can even grab some groceries while they work on it. Everyone I've encountered there is friendly, but Mason is the absolute best!! I'd give them a hundred stars if I could

Wonderful to have a local company invested in their local customers. I have had the opportunity to…read moreuse their services at least three times, and I recommend them to everyone I know that needs help with their phones and laptops.

I dropped off my work laptop off for a cracked screen and paid in advance. The guy that checked me…read morein was very nice. I explained the situation and he quoted me a price to repair the screen. It was completed ahead of schedule and I got a call to pick it up.