READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up…read morein just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having.

After years of dealing with Stephouse's slow internet speed and erratic connectivity, I terminated…read moreservice three months ago. They continue to withdraw monthly payments from my checking account, however, despite multiple calls and filling out proper paperwork. Seems like no one answers calls made to billing or support and no one is returning my calls after I leave messages. Recommend Astound internet network!! Stephouse is quite the con job. Wonder how long they'll stay in business.

Herman and Craig are amazing guys... They run probably what is the last human-centered Internet…read moreservice and email service in the Portland Oregon area. If you call them, you will get an actual human being in the same city... Portland. They do not farm out their Tech Support to giant phone banks overseas. I have to admit I didn't realize email was so complex until I started calling Craig at 8Vanet... I've learned a lot about email and how it works, and webmail also.

This provider is exemplary. Their customer service is amazing with quick response times and…read moreclearly explained answers. If you have been frustrated with internet communication services, just try Hevanet and you will find out how things should be done. I do not work for them, but continue to be impressed with their quality of service after many years contracting with them.

I received an absolutely incredible FIVE STAR Customer Service Experience when purchasing an iphone…read more16e at the xfinity store on NE Sandy BLVD in Portland, OR. I can't thank King T. enough for the sale and set-up of my new phone. His extreme patience, professionalism, and expertise was nothing short of remarkable. He went above and beyond the call of duty and far exceeded my expectations due to his major knowledge of the phone and experience in the business. I LOVE my phone!!! xfinity is an amazing company to provide care and service to this level - this is almost unheard of in today's world. King T. - Please share this with your manager that you are a genius and I am an xfinity customer for life!!!!

Ok....go to the store or you can't get anything resolved…read more Threatening emails and you can not ever get a human being on the phone when you call!!! They raise their prices at a whim. Why am I paying $7 more for my agreed upon price? Mysterious bullshit billing department.

Service cuts out daily. (Multiple times a day!) Customer support is worthless…read more They now offer a "forever" price for internet now. But only for new customers. So in 5 years, they'll still be getting that price as an existing customer but refuse to offer it to existing customers now. Make it make sense. Shitty service and shitty customer service.

Brittany was really great! I came in looking for home Internet and was very skeptic due to previous…read morereviews and mention of "hidden fees". I had lots of questions and Brittany walked me through everything. She was very upfront and explained to me every possible fee and how to save.

I've been a Century Link customer for years. I use it at my Airbnb property in Portland, OR. In…read moreMarch, I had problems with my equipment and called CL support. That's when I found out the Century Link would no longer service my account or repair/replace any equipment. My account had been bought by Quantum Fiber. No letter, email, text nor call. I had to find out the hard way. Meanwhile, I was still paying CL. In order to get my service fixed I was required to sign up with Quantum Fiber. So I did. I took them a month to get my internet installed due to some internal challenges related to my address. I have had nothing but service interruptions since it was installed in late April. I'm moving to Comcast Business. More costly but I've had it before and it was reliable. Fingers crossed it will be again!

I guess this is kinda moot now since CenturyLink was bought out by ATT Quantum Fiber but…read moreCenturyLink service was HORRIBLE. Modem is currently not working and until I get the new Quantum Fiber Modem in 6 days I'm dead in the water. I work from home and my house has terrible phone signal so I'm having to go to Starbucks everyday to work for the the next 6 days. I wish I could give 0 stars. 24/7 tech support? After business hours you'll get hunted around by a bot and then it hangs up on you.

I was an early Europa customer when the Internet was still new. Circa 1992. Colby and Zilbauer did…read morea good job supporting customers in an ever-changing technical environment. I am probably the last of the original Europa customers who still has an account. Europa was bought by Pacifier many years ago and the Owner/Founder of Pacifier did not share Europa's passion for reliability and excellent customer service. The Owner of Pacifier bought Infinity Internet and changed the company name to IINET. All of this growth and various acquisitions did not do anything to improve customer service or reliability. If anything, it steadily got worst. A LOT worse!!!! Infinity Internet was bought by EasyStreet Online services a while back. As amazing as it seems, the experience got WORSE under EasyStreet's management. SPAM increased by a LOT. EasyStreet sent a notice a while back that basically said they were not interested in the single user, residential DSL/dial-up business.... and that's been pretty obvious by their miserable performance. If you e-mail support, you will NEVER get a response..... EasyStreet used to be known for it's amazing customer service. Those days, under this new management, seem to be gone forever.

I used NWLink for internet sevice in 1995. Infinity Internet bought them out and I stayed with…read morethem until July 2006 when I left Seattle for Boston. In that time I estimate I paid them over $4000 in fees. I was a pretty good customer for them. Fastforward to 2013. A debt collector just put a heinous mark on my credit report alleging they are seeking money for Inifinity. I called Infinity and they say I never cancelled my service and so they sold my last payment due ($67) to the debt to a collector. The Infinity employee I spoke to said the debt collector likely waited until now so they could increase the money owed through charging interest. The bill totaled $105. The best part? Infinity waited so long, the seven year period would be past for it to blemish my record but they reported it as due December 2007! This is totally false. They would not budge on helping me clear up the date and I ended up paying everything to clear up my credit score. Avoid, Avoid, Avoid them at all costs.

Gorge Networks is our prime LOCAL internet provider. they are locally owned and involved in the…read morecommunity. www.gorge.net It is terrific and we are fortunate to pick up the phone and talk when help is needed! they do a first class job for my business and family

The good: if you live in some parts of eastern Oregon like ione, it's difficult to get the net…read more This service is very reliable in those parts. The bad: Their customer service sucks, response time is poor and unless you're getting an install or cancelling, then they are almost non existent. I'd say just do t move to eastern Oregon if this is the only provider that you have the option of dealing with. They suck