I was not in contract, I called to cancel the service. They said okay, they had to disconnect it…read more They come and then after the fact, no forewarning, I get a $125 bill to pay for service call. In no world do you pay a company to disconnect service you are not in contract for. No outstanding payments, just stealing my money for service call that should be part of their business model to disconnect. Completely unprofessional company; the owner even threatened to put a lean on my house when I said this bill wasn't fair and was not going to pay. I paid but BEWARE. bad bad people.

This team does high quality work, always shows up promptly if we have any service requirements…read more(like a new battery for the system) and is a pleasure to have in our home.

It was almost a year ago now (sorry for the late review!!!) but these guys did a heroic job running…read moreethernet in our old house. Only 2 runs so far, going to a network closet, but we will likely be adding more at some point. They were able to put the jacks exactly where we wanted, and used a professional faceplate for where the runs terminated in the network closet, as opposed to something open in the wall. They also cleaned up a bunch of non-functional cable from outside the house. Super patient and nice people, and Stephen gave us a lot of options for the install, even though it ended up just being the 2 runs.

We hired Lupen Systems to do a few low-voltage cable runs. They were fast, efficient, worked with…read moreus on some specific requests we had, and I'm very happy with the results. I look forwarding to bringing them back to do additional work!

hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the…read moreestimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service.

I recently had a tv installed by Eric the owner. He did an excellent job of communicating and…read morescheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work.

Omg - this guy got the right key for us in 1 min and it worked. We had gone to a hardware store to…read moremake a key the week before and 5 employees tried to find the right key over 10 minutes. It didn't work. I asked at the ups store if we could get a second key. They didn't have a second one for us. Also didn't know where to send us. Highly recommend this place!!

Great, quick service from friendly, competent staff. I would recommend and use this service again.read more

I've had a Phillips home system for thirteen years and it's been highly reliable (as proven by…read morevisits from police and fire department when I've screwed up.) When I've needed it, I've always been able to reach friendly help quickly and there have been no hidden or surprise costs. Recently I needed to upgrade the cellular back-up feature, so I decided to purchase a newer panel that allows me to operate things remotely, add some sensors, and switch out all my smoke detectors. I also had them add a medical emergency button to my fob. Though I didn't shop around (because I didn't want to switch companies) I was surprised at how reasonably priced the whole new system was, especially since installation was very involved. After installation, the company was responsive when I asked them to make free tweaks remotely to fit my personal preferences. And, because I was on a very tight budget (and asked) they let me break the entire cost of the new system into twelve monthly payments. As far as I can tell, the new system is working very well and it feels good to support a local, family-owned business. I'd recommend Phillips in a heartbeat.

My husband and I just had an alarm placed by Phillips Electronics this spring. First of all, I just…read morewanted to mention how easy they made the whole process... From first inquiry, to getting a bid, alarm installation, and learning how to use the system.. All went super smoothly! Each person from Phillips that we talked to either on the phone or in our home was polite, informative and professional. We feel good about using a local service too! My husband travels for work quite a bit, and now when he is away on business, I can take comfort in the fact that we now have an alarm system protecting our home and our family. I especially like the option to control the alarm system through our cell phones. Now we can arm it from bed if one of us forgets to arm the system. Could also come in handy if you needed to let someone into the house who doesn't have a code or young children.

Called in the guys over at Quality Technology Systems for an installation of a larger TV ( 70in )…read morefor mounting over the fireplace. Father and son duo whose recently started their own business for services from TV Mounting, Light fixtures, Cameras, Ring doorbell installation, and lots more. Very friendly and quick. Even went out of their way to drive back out to a hardware store to retrieve the correct TV mount when they arrived and realized we had gotten the wrong one off of Amazon. Splendid work and spent their time making sure everything was up to their standards in terms of quality.

Sam installed our 65" Frame TV and we're so happy with how it turned out. He mentioned that he had…read moreinstalled many frame TVs so we took his recommendations on placement and honestly it looks perfect. Sam and his son were prompt, needed zero guidance/ supervision, and were efficient. Definitely 5 stars from me, will hire again for future needs

Mr. Schwartz response to my review of him and his company illustrates exactly the kind of poor…read moretaste and bad service they offer their customers. To use the pain and suffering of 9/11 as a sales tactic to defer anyone's attention from my review is deplorable.

Sonitrol now provides keycard access and monitoring for our new office. The installation was super…read moreeasy. Nicole and Heather made sure all was coordinated properly, and the service was set up to start operating on day 1. Nicole provided on-site training for the staff, plus online and mobile access to manage the system from anywhere. The monitoring team is very professional and accommodating. We are very glad to have selected Sonitrol as our security provider.

Sonitrol customer service reps have been nothing but helpful. We just switched over to this company…read moreand are very happy with this system.

My Northeast Portland neighborhood isn't what it used to be. The City's policy of urban…read moredensification has brought big-city crime with it. Finding tool marks on my front door jamb with the accompanying bump-key exploits that ruined my deadbolt gave me pause. The fact that elderly family members were too scared to answer the door for mail deliveries when alone in the house led me to Mascotte. Research into their product included a letter from the Portland Police Bureau requesting Mascotte's advanced training courses for first responders into how to defeat their doors for rescues and dynamic entry situations. If the police and their battering rams can't get in without help, how is a would-be burglar going to deal with this product? That was my thinking when I called. Mr. Mascotte's wife was very cordial and helpful, showing us the product line and trying to point us toward the least expensive models. She really was doing the opposite of upselling, and small wonder--these top-of-the-line doors are expensive! Fortunately I had the funds to buy one of the fancier models for my front and back doors. Mascotte's representative came out to take precise measurements and I made a half-down payment at that time. The welded steel, powder-coated doors were custom-made in about ten weeks or less at their local facility and installed by an expert father-son contracting team who have their hands full doing mostly Mascotte installs. The old screen doors were hauled away and the doors were solidly drilled into place through stucco into the house's framing. The one-way bolts were painted the matching base color and I paid the workmen their installation fee and the balance for the doors. They were so securely fastened that even if a truck tied chains to the door and ran for it, the side of the house would give way before the door and its hardware would be compromised. They're that well built--like what you would see in a prison or bank vault, but in several pleasing designs and colors. They really class up the place! My neighbor was so jealous that he immediately called the company and ordered his own custom front door, which was an odd 4' by 8' size. It is glorious. I was so happy with the new doors that I engaged Mascotte to return and install a double door to secure my patio entrance. Now I feel truly safe and secure in my own home again, and so do my relatives! Trust me, there are no new tool marks on these doors. There are much easier targets for thieves elsewhere in the neighborhood. The doors are breathtakingly beautiful, as well. They are extremely well sealed and we no longer experience any drafts at any of the entryways, no matter how hard the east wind blows out of the Columbia Gorge. The glass windows can be swapped out easily with screens in the summer, and nobody is getting through that screen door! The only drawbacks we've experienced other than the inconvenience of using a key to get in or out of the house (a small price to pay for security) are three. One is the different keying for the patio door because it was ordered at a separate time from our front and back doors, but this was explained to us at the time and we didn't really care since we don't use it frequently. Two is the fact that the deadbolt locks are exposed to the elements and rainwater gets into the mechanism rather easily, which means dry wax lubrication is a necessity to avoid tedious regular maintenance. After much testing, we finally settled on DuPont Chain-Saver Wax-Based Chain Lube, which won't freeze or run and you don't have to wipe your keys off before putting them back in your pocket! The last is the expense of the custom doors, which we love for their looks and which we felt were well worth it. The more plain, introductory basic models are just as sturdy but cost a lot less because they're more easily welded in quantity. We would hate to leave our home now because we couldn't take these beauties with us! I've seen other security doors and they are mainly a deterrent to crime. Mascotte doors will keep the police out--unless they first ask very nicely.

From the first phone call through installation, everyone I dealt with was professional and polite…read more They know their products, and worked with us to get what we wanted. My new security door looks awesome and I cannot say enough good things about Mascotte. Thank you for an easy experience.