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    Updated 3 weeks ago

    Services - Xfinity

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (177 reviews)

    I unfortunately was given false information by Xfinity phone customer service line which resulted…read morein me having to go in person to a physical Xfinity store. I was helped by Melissa at the Xfinity store in the streets of Brentwood. She was the one who informed me of the false information the customer service gave me and how they are unsure how to catch the phone customer service scammers. Although, I experienced this bad thing, Melissa was able to fix the problem easily. She went above and beyond to explain things, clear things up, and make things right. I left with a new phone as I was due for an upgrade and a satisfied customer. If you have to stop in to this store, make sure to ask for Melissa. She provides great customer service, very knowledgeable, patient, and truly listen to your concerns.

    For the past two weeks there has been intermittent outages, connectivity issues, etc. with Xfinity…read more I have raised two tickets (CR237731685 & CR239106367) and after a day or two the issue went away and now it is back. I am a network engineer and have worked in Service Providers in the US and overseas. It is not challenging to escalate the ticket to the tier 3 group when the WAN is the issue. Rebooting a modem/gateway is not going to resolve that problem nor is offering me an upgrade going to solve it either - that is pretty funny actually. When you are hard connected to the gateway/modem and that computer is having issues anything connected wirelessly is going to suffer as well. Since I work from home most of the time and have video conference meetings it is very important that the package I have (it is the 1Gig package) actually works consistently which it has not been doing. Unfortunately the customer support doesn't understand it is an Xfinity problem that their NOC should be seeing and proactively resolving. Without doing to that you impact customers which results in them leaving for your competition. I also posted the issue on your forum which your techs tell me to go to but they do not monitor the forums: https://forums.xfinity.com/conversations/your-home-network/unstable-internet-wifi-and-ethernet/694a158899d8a963711f5c8b In my 45-50 minutes on the live customer support chat I was bounced to three agents. That is horrible customer service. I mean that is a horibble customer service experience. *sigh* Can you please monitor and resolve the network issues in your network and ensure your upstream providers are resolving the errors on their side on the interconnect? Lastly, for those that have providers outside of Xfinity, i.e. Verizon 5G, Astound, AT&T, etc. give them a go. Spectrum for example in SoCal actually responds and fixes problems when customers call in, etc.

    Xfinity - isps - Updated May 2026

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