After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

Today I had to go to Verizon on lone tree. I was not…read morethrilled since my previous visit was horrible, so needless to say I was not thrilled today to come today. But to my surprise I had the best Verizon salesperson @ Verizon ! Emily is amazing, honest, Knowledgeable and patient. I would definitely come back and get an upgrade for all four phones.

Came in as a walk in and currently still waiting here as i make this review, it's been an hour wait…read moreand soo many clients are in here waiting just as long as well if not longer. Nothing against the workers i get it, but my experience for waiting this long is pretty ridiculous. Last time I gave this place a 5 star review but the urgency to take care of the clients is non existent. Best thing to probably do is schedule ahead

Our company has been a Cross Link customer from practically their beginning over 20 years ago…read more Their internet speed is fast, the internet phones work very well, pricing is fair, response to service issues or questions when necessary is very prompt and when you call to speak with someone you reach a person who can help you.

Can't say enough good things about Crosslink, their service and team are by far one of the better…read morevendors in the Bay Area for the services offered. Anytime there is an issue, Clark and his team are just a phone call/email away. Its so hard to find good service these days...you wont be disappointed with Crosslinks! We currently have all our internet/wifi and phone system with them. Being a busy small business ourselves, its imperative to have our wifi and phones in good working condition...we have yet to have any issues with Crosslinks!

They are attentive and professional. Remo is incredibly prompt in contacting you to make sure they…read moreunderstand your needs and to ensure everything is done correctly. I've had them install StarLink at 2 separate locations including once with a 2nd specific audiophile connection. Both times were seamless. I also contacted Remo after a storm affected our connection. He got back to me within an hour to troubleshoot the problem. An easy 5 stars. -PM

Requested service for installing StarLink at our home. Quick response from the company. Day of…read moreappointment they arrived on time and were very professional. They explained the reason for placement of the starlink, setup everything, and connected to our existing mesh relay system. Cleaned up after themselves. Appointment was completed in the two hour allotted. Highly recommend this company!

Been using Xfinity for 3 years and was in a 3 year plan that was great until the plan finally ended…read moreand my bill tripled I called Xfinity support and they offered me only a 20$ loyalty discount. I finally went to switch providers and was expecting a difficult transition. Employee EJ helped me with everything showing me discounts that got my plan back to what it was and helped to show me how I can save even more on my bill. Highly professional and Very helpful service from staff.

For the past two weeks there has been intermittent outages, connectivity issues, etc. with Xfinity…read more I have raised two tickets (CR237731685 & CR239106367) and after a day or two the issue went away and now it is back. I am a network engineer and have worked in Service Providers in the US and overseas. It is not challenging to escalate the ticket to the tier 3 group when the WAN is the issue. Rebooting a modem/gateway is not going to resolve that problem nor is offering me an upgrade going to solve it either - that is pretty funny actually. When you are hard connected to the gateway/modem and that computer is having issues anything connected wirelessly is going to suffer as well. Since I work from home most of the time and have video conference meetings it is very important that the package I have (it is the 1Gig package) actually works consistently which it has not been doing. Unfortunately the customer support doesn't understand it is an Xfinity problem that their NOC should be seeing and proactively resolving. Without doing to that you impact customers which results in them leaving for your competition. I also posted the issue on your forum which your techs tell me to go to but they do not monitor the forums: https://forums.xfinity.com/conversations/your-home-network/unstable-internet-wifi-and-ethernet/694a158899d8a963711f5c8b In my 45-50 minutes on the live customer support chat I was bounced to three agents. That is horrible customer service. I mean that is a horibble customer service experience. *sigh* Can you please monitor and resolve the network issues in your network and ensure your upstream providers are resolving the errors on their side on the interconnect? Lastly, for those that have providers outside of Xfinity, i.e. Verizon 5G, Astound, AT&T, etc. give them a go. Spectrum for example in SoCal actually responds and fixes problems when customers call in, etc.

jessica did a great job breaking everything down for me. customer service was nothing short of …read more definitely recommend coming to her store.

Don't go to this location!!! I usually don't write bad reviews, but This place is horrible. I just…read morehave to let people know...I didn't even want to give them a star.I've tried to call them for a customer service prepose, but the phone line is always busy and it just cuts off. I can't get a hold of any staff there to pick up the phone. Plus, the staff is not trustworthy!!! One of them will hacks into your account, so be careful when you go there. IF, you needed to go there for any prepose. I really don't recommend y'all going there though.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

I have been with T-Mobile for 22 years. Today, I went to the T-Mobile store on Atlantic Ave and had…read morethe absolutely worst experience with the 2 clowns working in there. They didn't want to help me and only gave me and my broken phone a couple of phone numbers to call. I went to this store and got Andrew as my customer rep. He was amazing. He helped me set up an appointment to get my screen fixed and treated me like a valued customer. Theses guys are really busy on the weekends, but they are worth the wait. I highly recommend this store. Stay away from the store on Atlantic ave in Pittsburg.

Do not waste your time at this location. Poor management. Totally incompetent employees. The staff…read morehere is completely unprofessional with zero knowledge of tmobile services and procedures. I have visited several tmobile offices throughout the bay area, and I will say this store needs to close. This location offers the worse service plus provides misguided information. I actually feel sorry for the employees they are uneducated nitwits that have no idea how to provide honest and truthful information. They all need much better training and people skills. I realized how improper they were after I visited the antioch office which provided me with the correct information and proper service. Good riddance.