After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

Came to return my home internet since it's the only corporate location in the area. The kiosk…read morewasn't working and the associate said he would check me in when he was done with his customer. I was instructed to sit and wait. I patiently waited. A loud and belligerent customer came in and the associate helped her before all the others waiting. Other customers who came after me were helped while I was skipped. Never stepping foot in there again. The only sympathetic one was the security guard! Verizon customer for 15+ years!

I ordered a new phone and when i went to pick it up, i was given a previous order that was…read morecanceled. I returned to the store the next day to get the correct phone with the appropriate order number and found out that this store gave my phone to another customer. I waited till they looked all over for the phone and was then told to come back the next day so they can re-issue another phone and fix it. I finally got a phone two days later and now unable to activate it. Spent hours on the phone with verizon technical support and was told the phone they gave me was locked.

Our company has been a Cross Link customer from practically their beginning over 20 years ago…read more Their internet speed is fast, the internet phones work very well, pricing is fair, response to service issues or questions when necessary is very prompt and when you call to speak with someone you reach a person who can help you.

Can't say enough good things about Crosslink, their service and team are by far one of the better…read morevendors in the Bay Area for the services offered. Anytime there is an issue, Clark and his team are just a phone call/email away. Its so hard to find good service these days...you wont be disappointed with Crosslinks! We currently have all our internet/wifi and phone system with them. Being a busy small business ourselves, its imperative to have our wifi and phones in good working condition...we have yet to have any issues with Crosslinks!

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink installation.The Remo experience was great. The response time was very quick. Remo the…read moreowner was very responsive to my whole process. Armando the installer was very attentive to every detail. Armando made sure every aspect of my system was properly functioning and showed me how the StarLink app worked...If you want a top tier local installation done Right...Call the Remo Group.....

I unfortunately was given false information by Xfinity phone customer service line which resulted…read morein me having to go in person to a physical Xfinity store. I was helped by Melissa at the Xfinity store in the streets of Brentwood. She was the one who informed me of the false information the customer service gave me and how they are unsure how to catch the phone customer service scammers. Although, I experienced this bad thing, Melissa was able to fix the problem easily. She went above and beyond to explain things, clear things up, and make things right. I left with a new phone as I was due for an upgrade and a satisfied customer. If you have to stop in to this store, make sure to ask for Melissa. She provides great customer service, very knowledgeable, patient, and truly listen to your concerns.

For the past two weeks there has been intermittent outages, connectivity issues, etc. with Xfinity…read more I have raised two tickets (CR237731685 & CR239106367) and after a day or two the issue went away and now it is back. I am a network engineer and have worked in Service Providers in the US and overseas. It is not challenging to escalate the ticket to the tier 3 group when the WAN is the issue. Rebooting a modem/gateway is not going to resolve that problem nor is offering me an upgrade going to solve it either - that is pretty funny actually. When you are hard connected to the gateway/modem and that computer is having issues anything connected wirelessly is going to suffer as well. Since I work from home most of the time and have video conference meetings it is very important that the package I have (it is the 1Gig package) actually works consistently which it has not been doing. Unfortunately the customer support doesn't understand it is an Xfinity problem that their NOC should be seeing and proactively resolving. Without doing to that you impact customers which results in them leaving for your competition. I also posted the issue on your forum which your techs tell me to go to but they do not monitor the forums: https://forums.xfinity.com/conversations/your-home-network/unstable-internet-wifi-and-ethernet/694a158899d8a963711f5c8b In my 45-50 minutes on the live customer support chat I was bounced to three agents. That is horrible customer service. I mean that is a horibble customer service experience. *sigh* Can you please monitor and resolve the network issues in your network and ensure your upstream providers are resolving the errors on their side on the interconnect? Lastly, for those that have providers outside of Xfinity, i.e. Verizon 5G, Astound, AT&T, etc. give them a go. Spectrum for example in SoCal actually responds and fixes problems when customers call in, etc.

jessica did a great job breaking everything down for me. customer service was nothing short of …read more definitely recommend coming to her store.

Don't go to this location!!! I usually don't write bad reviews, but This place is horrible. I just…read morehave to let people know...I didn't even want to give them a star.I've tried to call them for a customer service prepose, but the phone line is always busy and it just cuts off. I can't get a hold of any staff there to pick up the phone. Plus, the staff is not trustworthy!!! One of them will hacks into your account, so be careful when you go there. IF, you needed to go there for any prepose. I really don't recommend y'all going there though.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

I have been with T-Mobile for 22 years. Today, I went to the T-Mobile store on Atlantic Ave and had…read morethe absolutely worst experience with the 2 clowns working in there. They didn't want to help me and only gave me and my broken phone a couple of phone numbers to call. I went to this store and got Andrew as my customer rep. He was amazing. He helped me set up an appointment to get my screen fixed and treated me like a valued customer. Theses guys are really busy on the weekends, but they are worth the wait. I highly recommend this store. Stay away from the store on Atlantic ave in Pittsburg.

5 times to try and switch over my phone, I walk in to turn in the old phone get in line, 4…read moreemployees walk into the back, one guy walks in and head of the line- worst customer service