Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more

By far the best customer service I have ever received. Staff went above and beyond to help with my…read moresituation. They had me in the account, printed and emailed documents I needed and were nice while doing it treating me with respect.

After months and months, trying to deal with corporate Verizon and being in several stores in the…read moremetroplex, I have finally found somebody that will take a customer aside listen to them and actually give them real physical help. I would like to shout out Trevor at this location as he was amazing. He has put together a plan for our situation and I feel good about it so if you have any issues, this is the store to go to. They are problem solver, they are customer service agents, and they are fabulous.

They don't show up when they say they will show up. Actually they don't show up at all. They will…read morerun your credit then not show up. My credit is excellent. Their excuse is that they couldn't connect us. I am cool with that. Just call and let me know that. It really sucked to wait and have no one show. Living in rural Iowa limits your internet options.

I decided to cancel my DirecTV service - well, because I was off contract and irritated that they…read moreweren't offering me much for retention. So I canceled with them and then called Qwest to reduce my phone service due to the loss of bundling discounts. The woman I spoke with was TREMENDOUSLY helpful and figured out a way to keep my level of service with Qwest, get DirecTV to offer me a better deal and overall, I was able to get a new arrangement saving $32 a month. Excellent service!

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!

This internet provider is reliable, will make sure you are satisfied!! I'm so glad I signed up for…read moregateway fiber

From the owner: Gateway Fiber brings a spectrum of 100% fiber optic internet offerings to residential and business…read morecustomers with high-speed symmetrical upload and download speeds up to 2 GBPS. Our fully fiber-to-the-home network delivers the highest possible internet speeds in both directions, with more than enough bandwidth to keep your connected home or business full of smart devices running at full throttle without buffering.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

If I could give them a zero I would. Been trying to move service and need to talk to a customer…read moreservice rep., some times you can not do a chat. That's pretty much impossible. The automated system hangs up on you since it won't send you to where you need to go and won't transfer to an agent.

First off I'm not sure this is the right century dink but all other facts I have to share with you…read moreare entirely true. So after having been a customer for 8 years at 12Mbps I finally decided to upgrade when I get a cardboard flyer in the mail that promises 60Mbps for $45. Which I believe because I know they installed a new fiber optic junction box under 100 yards from my residence. I was quoted 80Mbps bundle for $95 a month. Sounds good to me. But I actually now have 40 for $110.40 per month. This is without satellite TV. Just internet and phone bundled. So the call takes what seems like forever and I make a date for 2 weeks. When the guy shows up he tells me it was thrown on the last minute. He said it would come back tomorrow Sat. PITRFA! So sat comes. 1-4pm install date. I wait and wait and wait. Finally 20 min to 4 I call him and he tells me it has been assigned to some one else. About an hour and 40 minutes after that my internet is cut off. Dead as a doornail. I call the company number which now spits me out a whole bunch of order numbers like I am some kind of dumb robot who is going to be confused by all their royal BS. I go about 2 days w/o internet service. I work from home on the computer with the internet. So Monday comes, the third day of promises. The original installer promised on sat that I'd be first on Monday morning. So I stay up the whole morning then take a sleeping pill after I thought he wasn't coming like he had done before. After about an hour into my slumber the bastard installer wakes me. The installation is beyond lousy. The wire hangs down below the joists. This means it could not be finished off w/o working with the fiber optic cable again. But all four of the phone lines are there and properly installed up to code affixed to the joist far enough up such that a drywall nail or screw could not penetrate them. That's how the fiber optic should be installed! That's the basement now for the upstairs. He left the boxes just dangling in mid-air. Because he did not thread the fiber optic cable through the housing on the housing that stands the unit up I had to grind away through the side of it to make room for the fiber optic cable so it would not be pinched. ( I did go to college for electronics BTW! ) Then I installed the screw so the whole box could stand up. The tech also told me the ONT should be bolted to the wall but he left that hanging as well. At one point he actually had the gall to tell me that he liked his job because its a union job and "The company doesn't fuck with you much" My opinion: They should fvck with him a lot more. Removing his job or retraining him would be a start. I think he even lied to me about his name. The email I got had a different name. I'd rate their installation service a -10 if I could. I think all this hassle is at least worth a $100 credit to my account. After all my time is money, too, and he wasted almost 3 days of it and left me w/o internet for almost 2 days. Is this really the definition of service?

I called these people to ask if they were interested and able to help me fix my car alarm charging…read moreport on the fob. The person on the phone said he would be happy to look into it but had no guarantee that it was repairable so I said I would be there shortly and they took a look at it and went to work in the meantime they checked into a new replacement not only did they repair the one that I have but they also quoted me a price way below what the original manufacturer quoted me if I ever have another problem that is in the scope of services they offer they are going to be getting a call from me I just can't say enough good things about the way they hooked me up these people are the next level of professionals

These guys are serious hardcore radio nerds. So hardcore they are beyond my hardcore nerd ability…read moreto gage their fandom. If you're a HAM and you want to talk shop about radios and that kind of thing, check these guys out. They are major players in the local scene.