Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more

PLEASE NOTE: This review is STRICTLY on the service I received at the Maple Grove Verizon Wireless…read morelocation so let's start from the beginning: We went to a local retailer that was able to upgrade my Verizon iPhone 6S. The service at this store was GREAT, but we ran into a hiccup when their POS system asked for a Verizon Pin OR Password. I provided the PASSWORD, tried it multiple times, and eventually, we got locked out of our account. We called Verizon's help center and they have THE WORST SERVICE because they don't provide SERVICE. They provide you with a scripted answer, and when you ask them questions that require them to go off script, they will just keep repeating the same answer. It got to the point where we were told that our account is locked for 24 hours and to just go into a Verizon store location. We walked into the Maple Grove Verizon location completely disgruntled after trying to get something other than a scripted answer from the help line for the past 1.5 hours and WOW! We were at the store on 11/3 at about 6pm and thank goodness GEORGE was there to help us. He listened to our troubles, explained that the PASSWORD doesn't work when upgrading at another retailed so we needed a PIN, something no one in our plan knew or was able to find and the help line did not explain to us. George was amazing and was able to find a solution for us within MINUTES - the underlying issue being that we never had a PIN to begin with because they only started implementing weeks ago....Something the Help Line SHOULD have explained to us before we spent 1.5 hours on the phone with them. tl;dr : George at the Verizon Wireless store in Maple Grove was AMAZING to work with!

Customer seervixe is beyond AWFUL!! They say they will do something and they don't. You would…read morething someone that has been a customer for 27 years would be treated a little better. Right now I will NOT be continuing with them once my contract is up.

They don't show up when they say they will show up. Actually they don't show up at all. They will…read morerun your credit then not show up. My credit is excellent. Their excuse is that they couldn't connect us. I am cool with that. Just call and let me know that. It really sucked to wait and have no one show. Living in rural Iowa limits your internet options.

I decided to cancel my DirecTV service - well, because I was off contract and irritated that they…read moreweren't offering me much for retention. So I canceled with them and then called Qwest to reduce my phone service due to the loss of bundling discounts. The woman I spoke with was TREMENDOUSLY helpful and figured out a way to keep my level of service with Qwest, get DirecTV to offer me a better deal and overall, I was able to get a new arrangement saving $32 a month. Excellent service!

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!

Trying hard to like this company, but can't recommend this company at the current time…read more Recently switch from Comcast cable internet to Gateway Fiber three weeks ago. My internet services in the city of Brooklyn Park MN is not good, its very unstable and I have an Orbi with two mesh. Called tech support, wasn't helpful. Had a billing question, long story short, customer services was very difficult to understand. Two separate conversation with this company that were not helpful or positive.

This internet provider is reliable, will make sure you are satisfied!! I'm so glad I signed up for…read moregateway fiber

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

Terrible! They do not have customer service that speaks to one another. We have been scammed 3…read moretimes by them telling us that we have received a deal, promotions and discounts then to get a bill in the mail at twice the cost it is suppose to be. I'm at a loss and feel like a little fish at the beckon call of a big giant.

If I could give them a zero I would. Been trying to move service and need to talk to a customer…read moreservice rep., some times you can not do a chat. That's pretty much impossible. The automated system hangs up on you since it won't send you to where you need to go and won't transfer to an agent.

I called these people to ask if they were interested and able to help me fix my car alarm charging…read moreport on the fob. The person on the phone said he would be happy to look into it but had no guarantee that it was repairable so I said I would be there shortly and they took a look at it and went to work in the meantime they checked into a new replacement not only did they repair the one that I have but they also quoted me a price way below what the original manufacturer quoted me if I ever have another problem that is in the scope of services they offer they are going to be getting a call from me I just can't say enough good things about the way they hooked me up these people are the next level of professionals

These guys are serious hardcore radio nerds. So hardcore they are beyond my hardcore nerd ability…read moreto gage their fandom. If you're a HAM and you want to talk shop about radios and that kind of thing, check these guys out. They are major players in the local scene.