PLEASE NOTE: This review is STRICTLY on the service I received at the Maple Grove Verizon Wireless…read morelocation so let's start from the beginning: We went to a local retailer that was able to upgrade my Verizon iPhone 6S. The service at this store was GREAT, but we ran into a hiccup when their POS system asked for a Verizon Pin OR Password. I provided the PASSWORD, tried it multiple times, and eventually, we got locked out of our account. We called Verizon's help center and they have THE WORST SERVICE because they don't provide SERVICE. They provide you with a scripted answer, and when you ask them questions that require them to go off script, they will just keep repeating the same answer. It got to the point where we were told that our account is locked for 24 hours and to just go into a Verizon store location. We walked into the Maple Grove Verizon location completely disgruntled after trying to get something other than a scripted answer from the help line for the past 1.5 hours and WOW! We were at the store on 11/3 at about 6pm and thank goodness GEORGE was there to help us. He listened to our troubles, explained that the PASSWORD doesn't work when upgrading at another retailed so we needed a PIN, something no one in our plan knew or was able to find and the help line did not explain to us. George was amazing and was able to find a solution for us within MINUTES - the underlying issue being that we never had a PIN to begin with because they only started implementing weeks ago....Something the Help Line SHOULD have explained to us before we spent 1.5 hours on the phone with them. tl;dr : George at the Verizon Wireless store in Maple Grove was AMAZING to work with!

I was promised my request would be escalated and I would receive aall Thursday. It's Saturday and…read moreNO call. Just another lie by a company who doesn't seem to care about its.cuatomwrs. is it going to take an Attorney????

Friendly and fast service. I needed my son's phone screen replaced and they were able to fix it…read moreeven though it was an older model . Would recommend and will definitely go back next time I need electronics fixed.

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

I'd probably give it five stars if I had gone there more than once. I stopped in to get two…read morebatteries that I had never purchased before and I was helped very quickly by one of the friendly employees. I was in and out of there in less than 5 minutes. The prices seem pretty reasonable but I didn't exactly comparison shop either.

I've gone to this store a number of times, and I've always gone away happy. That's why I had no…read morehesitation at all when I needed a battery for my car in December of 2022. I went there and bought a battery and I got the extended warrantee they offered, no problem. I never thought I'd need it, so no big deal, right? Fast forward to now, January of 2024. I couldn't find the paperwork for my warrantee. I called the store to see if they had any record of my purchase. They did, and they had a record of my warrantee. But they immediately denied that they had any liability for my battery's ability to start the car. In short, the warranty was worthless. They didn't even listen to my story. I wasn't happy. I won't go there again. Sad.

Had a laptop with a dead GPU fan and to boot I tried to solve the problem and made it worse…read more Brought laptop in and Zach took our information and understood the problem. Next day laptop is fixed for a bargain of a price. Huge kudos to Zach for a great first experience.

A screen installed at this location killed itself a couple of months after the one year warranty…read moreexpired with no physical damage done it. It had two small neon green lines across the top, and when the associate asked me to remove the phone's case, the entire screen turned green and stopped working completely, to which he said "yeah, that can happen sometimes." I was told there as nothing that could be done except to pay full price for a brand new screen which I later discovered was just about the same price as the phone itself. Don't recommend, definitely don't let them up sell you dog-water protection plans

very helpful, friendly, over and above expectations! Allan Plante at Vicksburg Lane Plymouth…read morelocation.

Wanted to upgrade my iPhone and stopped in on Sunday 9/12. Had a phone on hold for me, waited just…read more15 minutes since they were busy, no problem. Jon came over and I told him what I wanted to do. He got the phone for me and he fully explained about financing, upgrading, etc and patiently figured out the math and final cost. Explained everything! Even offered some suggestions to save even more money, wow! We finally decided I'll wait for the iPhone 13 to come out later this month which he said was no problem. I just wanted to say that all the employees that were on duty were more than happy to help me out! A great bunch of people! Jon helped me along with another employee which I did not catch his name. Also a young female employee greeted me as I came in the door which was very nice to do. Being a former customer service manager for one of the Big Box stores I could not see any reason for improvements! Keep doing what you're doing, I'll be sure to come back when the new iPhone comes out! I hope this can be shared with those great employees! :)

My laptop wasn't powering up and I wasn't sure if it was the laptop itself or the power unit. The…read moreplace was busy, so there were a few people ahead of me (no big deal). When he was able to check my laptop, he was able to confirm that it was just the power thing. He didn't even charge me!

If I could leave 0 stars I would. First the service is…read moreextremely slow and the person at the counter doesn't explain pricing very well. I was just handed a receipt and was told it would be done that day. I had to wait over a day and was charged $161 dollars with no explanation why a simple cleaning costs that much. The employee then said it was because of taxes. After leaving a review on Google about my experience they then send me nasty text messages calling me broke. Instead of overpricing services, maybe you should work on the quality and speed first.

Was surprised by this local repair shop. Amazing and knowledgeable staff that can answer all your…read moredevice or computer needs. They offer full service repairs done onsite for a fair price. My girls had their iPad gen 4 take a header and it shatters the glass. They walked me through the process, explained options and prices and I had my devise back within a couple of days. They sell used decides and have a Buy back/ Trade in program and are great at helping you think through needs. I'll steer all my local friends here and have confidence they will be taken care of!

iPhone screen repair isn't an Apple product.. But, to save money, I had these guys at Device…read morePitstop put a new screen on for $300+ I later went on vacation and couldn't take a single outside picture in the sun because the screen was so dark. I couldn't even put the password in or have facial recognition- too dark... what a BIG WASTE of money. Very mad.. they mentioned it would be different, but I had no idea, it would be so bad. I threw my money away, ended up having to get a new phone shortly after.

Always welcoming accommodating and efficient. Way to go Pharanear!! You know I will be backread more

Very good service I got it serviced it & it was one min off but I'll be going back to get it fixed…read morebut over all amazing service quality they replied right away got me estimated right away as well beautiful watch

Sara did a quick evaluation of what I thought was a problem with my receiver not producing sound…read morefrom the speakers, which demonstrated her thorough understanding of the electronics involved. She determined that there was no problem with my Harmon Kardon receiver, and I was out the door in 15 minutes . Amazing!! Thank you Sara! Rolf

March 28, 2016 at 5:39 PM I bought my Marantz receiver a few…read moredecades ago. It was getting very tired and needed some TLC. I took this receiver and a Pioneer equalizer to Alex for repair. The response was terrific (3 days) and when I got it home the sound and the lights were incredible. I would highly recommend Alex's services to anybody. I can't thank you enough. Sincerely Dewey.