By far the best customer service I have ever received. Staff went above and beyond to help with my…read moresituation. They had me in the account, printed and emailed documents I needed and were nice while doing it treating me with respect.

After months and months, trying to deal with corporate Verizon and being in several stores in the…read moremetroplex, I have finally found somebody that will take a customer aside listen to them and actually give them real physical help. I would like to shout out Trevor at this location as he was amazing. He has put together a plan for our situation and I feel good about it so if you have any issues, this is the store to go to. They are problem solver, they are customer service agents, and they are fabulous.

I wanna thank the Maple Grove T Mobile team, huge s/o to Tanner for all of his help! Excellent…read moreproblem solving skills and customer service! Thanks to Davin as well!

This store was very ORGANIZED and it felt like these people were working as a team. I'm always…read moreimpressed by that. We walked in, within 1 minute, we were told who we could check in with. We were called after about 5 minutes of waiting. At the time the store had about 6 people ahead of us. There were several employees taking care of people. Our CSR was a guy named Don. It was about 45 minutes before the store closed and we felt no rush. Don was thorough and did all that was possible to help. We had another issue with a second phone on the same account. He called my number to check and his number popped up on my phone. He was a very pleasant guy and had a sense of humor. We were able to resolve the issues the best way possible. Our experience was a good one too. We live in Chaska and went all the way to Maple Grove because although the store we wanted to go to was closed even though it said on the Internet it was open until 8. We lucked out by getting Don and a supremo experience at the T moble in Maple Grove.

Entered store and young man named Arick immediately said hello and ask how he could help me. He…read moredirected me to I -phone section and another young man immediately answered all my questions. I wish I had gotten his name. Definitely will be back to this store again.

$13,000 System Does Not Work--Avoid Best Buy Installation and SupportWe spent $13,000 on a home…read moretheater system based on explicit promises about its capabilities, but Best Buy has completely failed to deliver a working system or acceptable customer service.The Issues:False Promises: We were assured the system would work exactly how we wanted, but tech support eventually admitted our products cannot even perform those functions.Worse After Every Visit: It started with audio delay issues between zones. After the third technician visit, they broke the system further, completely losing one of our audio zones.Unresolved Problems: Technicians have come out multiple times and are entirely unable to fix the setup properly.The Service:We have tried contacting the original salesperson, store management, and corporate higher management.Every single attempt to reach someone who will take accountability has been ignored.We are incredibly disappointed with both the product limitations and the terrible service. Do not trust them with high-end custom installations.

iPhone screen repair isn't an Apple product.. But, to save money, I had these guys at Device…read morePitstop put a new screen on for $300+ I later went on vacation and couldn't take a single outside picture in the sun because the screen was so dark. I couldn't even put the password in or have facial recognition- too dark... what a BIG WASTE of money. Very mad.. they mentioned it would be different, but I had no idea, it would be so bad. I threw my money away, ended up having to get a new phone shortly after.

Although I could have saved money up front by purchasing a…read morerefurbished phone online, I am so glad I bought at Device Pitstop. A couple days after purchasing my phone, I had questions so stopped by and Brock quickly took care of everything with a smile and great service. If I would have bought online, I would have been frustrated but buying locally turned frustration into a simple two-minute trip to the store! Highly recommend this little gem of a business!

A screen installed at this location killed itself a couple of months after the one year warranty…read moreexpired with no physical damage done it. It had two small neon green lines across the top, and when the associate asked me to remove the phone's case, the entire screen turned green and stopped working completely, to which he said "yeah, that can happen sometimes." I was told there as nothing that could be done except to pay full price for a brand new screen which I later discovered was just about the same price as the phone itself. Don't recommend, definitely don't let them up sell you dog-water protection plans

Had a laptop with a dead GPU fan and to boot I tried to solve the problem and made it worse…read more Brought laptop in and Zach took our information and understood the problem. Next day laptop is fixed for a bargain of a price. Huge kudos to Zach for a great first experience.

Way too expensive. There are backhanded contracts. Customer is setup so you never talk to a real…read moreperson unless you walk into the store. Just go with Spectrum :) I got charged $100 from Xfinity because they don't service my new house. Hilarious right?

Terrible customer experience. Waited for over an hour to be helped. To be fair, store was clearly…read moreunderstaffed but there wasn't any communication from the workers. No designated order of who they would help. Tip to management, not that hard to create a line system (how about take a number)...For a technical company they operate as if in the stone ages. SMH I pity anyone who has to enter into their cave.

Had to replace my iPhone and I braved the polar vortex to have them insurance order a new one. The…read morestaff was helpful and weren't too pushy for all the products phone companies now push on people. The phone was sent to a different address but we worked it out. Overall not a bad national retail store for a company I have been with a long time

As bad as it gets! Our monthly charges keep escalating from $220 to over $300/month without any…read moresubscription changes over 24 months. Very deplorable service! Internet and phone connectivity works half the time in a major Metro Area Customer Service is hard to get ahold-of and the worst! Rip-Off Services! So very happy that I changed carriers! AT&T is deplorable!

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Terrible place to go purchase anything ! All the employees…read moreare teen who don't give a penny about customer service

***Buyer beware***Update 10-8-2025. Our business is having to hire an attorney to collect from…read moreVictra. They refuse to pay our claim. This will cost an additional $2,000 just to get the $3,000 owed. Do not get a Verizon plan through Victra! They have cost us over $5,000... Updated 4-21-23. We filed a lawsuit and won! Victoria was ordered to pay us over $3,000. We did get a judgement for them to pay us back however we haven't seen a dime...This store has illegal sales practices. Beware....Do Not go to this store. I never received my 5 phone trade in credits. Almost two thousand dollars never given to me on my phone bill as promised...this store stole my phones (or lost them?) This store has poor management and lies to get you to sign up. I switched providers and signed up for the service with the promise to get new phones with new lines. The store processed my contract wrong and I did not get phones with a new line as promised. The store stole my phones and signed me up with the wrong contract which I have been trying to get fixed since November... Verizon will not fix because the store signed me up with a contract that is not for new customers. We are taking legal action because it is our business account. Save a lot of headache, a lawsuit and time and go directly through verizon and Not Victra.

Waited 30 min in que. Told representative what I wanted and didn't want…read moreShe continued to go through he script asking me the same questions multiple times. Went in the "back room" to check on phone availability and trade in "coupons". Left me standing at a desk over 10 min. and showed me a quote that included everything I said no to. Then she told me I couldn't pay for a phone as all phones they sell have to be financed. According to two other stores-that is not true. Terrible experience