So I went to get my iPhone SE battery replaced. Normally it was $69.99 but they gave me a $10 discount. I knew I could get a whole kit on Amazon for $15.99 (battery included) but I didn't want to risk damaging anything by trying to fix it myself, so I was willing to pay the extra $50 for a pro to do it. Plus, they cleans out my charging port, removing the link, which fixed the charging problem and saved me the cost of needing to pay to replace that. This was all done for free. So far so good, right? So why the 1 star review? Well, it went all downhill from there.
When I come to pick up the phone the guy says he cut the cable. This prevents me from turning the ringer up/down and on/off. They said the part would not be coming in until Wednesday but they would fix it for free because it was under warranty. So I have to wait 2 day with a broken phone. Then I call twice on Wednesday but the part doesn't arrive until the afternoon. Ok, so the part arrives and I drop off my phone. They say it will take 1 hour to 1.5 hours. I tell them I will be back in an hour and would like it done by then. He says he will do his best. So I leave and run some errands and get back in a little over an hour. He says he is not done and still needs another half hour. All the parts were removed so he said it wouldn't take long. I leave and come back in 1 hour and ITS STILL NOT DONE. It's a 15 minute drive each way and this means I have to take 3 trips back and forth just to have a mistake fixed. I asked for any in-store credits at least 2-3 times and each time I was denied.
So they gave me a loaner phone for the night and I left. Then I came back the next day and thankfully the phone was fixed. They still offered me no in-store credit or a refund on the $59.99 battery or anything to offset all my wasted time, drives, and so forth.
But what really made me mad is when I asked for the tech guy (I don't know his name but he is really fat so you will know him if you see him. I'll just call him "the fat guy") to apologize for telling me it would be done in 30 minutes and it never got done that whole day, he made excuses. He said it got busy. I don't deny that but still, he shouldn't have made a false claim (e.g. 30 minutes) if there were contingencies. At that point, it got into a yelling match and the fat guy said "Go ahead and write a 1 star review. Who cares! I'm really scared. Not!" And that is how it was left. Save yourself a disaster and go somewhere else for iPhone fixes!
Save yourself a disaster and go somewhere else for iPhone fixes! read more