Service was fine. But when needing to move houses, they didn't cancel my account for an additional…read moremonth, then badgered me until paying the final amount for a month of service in a house in which I did not live.

No service in Woodbury, no people to provide updates, no valid information on when internet will…read morereturn. Internet has been down for 24 hours. Yesterday the CenturyLink robots said service was being worked on and would return by 10pm. At 10:01 the robots said service would return by 2pm today August 7. Very poor service, Comcast is starting to look good again.

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!

Fantastic customer service. I needed help choosing a streaming service that met my needs,…read moreintegrating OTA with that service, and installing recording capability on local channels. They performed as advertised and their follow up was spot on. Locally owned small business owner who is passionate about his business. I highly recommend their services.

Honest, friendly, and professional. After getting my installation I'm cutting my monthly tv bill in…read morehalf. Thanks CordCutters!

This electric group is one of the worst, and I strongly recommend that they should be avoided, if…read moreat all possible. They hide and operate under a non-profit organization, while they are top heavy management and run like a bunch of Nazis. I was in a severe car accident in 2017 and out of work for a little over a year. Twice, I was 2 weeks late in my monthly payments and I received absolute harassing / threatening letters that they would disconnect or they would load limit my consumption if I didn't pay up by their deadline. I have also received threatening emails from this very unprofessional group. No more emails from them, as I have blocked them from any further e-mail communication! I have been with this sad electric coop for 16 years. If I could give them a zero for their rating I would.

Its a one star, but really it needs to be zero. When we moved into our house, we called and applied…read morewith the coop. We were told that an application would be mailed. It was not, so I called back 2 more times before I recieved an application. The power was cut off after St Croix electric failed to allow us to become members and they required a reconnect fee as well as a deposit which we were told would be refunded by check one year after it was posted. We met with the CEO, Mark Pendergast, who acted childish and immature. He resorted to loud outbursts and attempted to intimidate me by bursting from his chair when I didn t agree with him. At the end, he stormed out of the conference room and slammed the door. We were extorted, and now that it has been over a year, we are being told that the deposit, which we borrowed the money for, will only be available as a credit to our account. When I called about the deposit, the receptionist hung up on me. I will be going to the courthouse tomorrow to file in civil court to get my fathers money back. Im sure that they will retort. Fire away, Pendergast.

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

Busy place, there's a kiosk to sign in. We were just trying to drop off a package to return but it…read morestill took longer than expected. The guy there didn't want to help us and went to the back but the lady was friendly so it made up for it.

I've had several internet/cable providers over the past 25 years and Spectrum is BY FAR THE WORST!…read more The internet is horribly slow and they do not have fiber optics. I work from home and lost out on plenty of money due to the unreliable speed. When I cancelled my internet service the customer service rep said he could save me some money on my cable in order to keep my business. I agreed to this assuming it was their tactic to keeping business, but he did not mention that he would be removing my sports packages in order to do so. Total bait and switch approach and completely unethical! I've always paid for the highest level cable package with full channels, and I was essentially lied to considering he simply didn't feel the need to bring up he would be removing channels in order for me to save money. Trust me, you're better off using Comcast, Dish, HBCI, or any other provider you can find. It will be well worth it not having to deal with the headaches of slow internet and poor overall service!

Frontier is the worst internet provider in the World. They disappear at least five times a day for…read moreno apparent reason. They seem to have no idea what is wrong and want to blame your equipment, which is their equipment. As soon as I find someone else to go to Frontier will be history.

Poor service, poor customer support, poor company!!! They will steal money anyway they can! We…read morecancelled service and they charged us another month, tried to get a refund and they refused. If you send the equipment back make sure you keep the tracking number or they will screw you. Lucky we did!! Do not use we had them for 29 years not by choice and 29 years of headaches!!!

Had to run in there for a problem with my phone I had just purchased a couple days before…read more Although they didn't know how to fix the problem he definitely tried. Thankfully a Radio Shack customer came in and knew how to fix it because he works at a sprint store. But every time I go into this store, they always have great customer service! I love Radio Shack !