I've had service for about 2 years now. Only the internet. No TV. I use my own Asus router…read more Comcast was giving me a very bad connection with 300+ pings and disconnects. Metronet is more stable with a low ping in the 50s or less. The install guy did a decent job he ran a CAT5 cable along the siding up into the addict. Though we needed another guy to come back out and put new ends on the cable. Service goes down about 2-3 times a day. Service people on the phone say it's losing power. Might be the power supply or the box outside. Then the service tech comes out and says it's your router because it's not metro-net's router. So this won't be resolved. I can't go back to Comcast, because it was worse than this. But I wish it was better.

this is the worst company I've ever dealt with in my life. Supplied student ID for discount. Two…read moremonths later, the rate went back up -- did this three times. Then, when I moved out, they failed to transfer the account to my son after providing them with the request form twice. Then I canceled the account, and they did not send a confirmation. On the phone right now, for the seventh time. This company is a rip-off.

Been waiting for 3 weeks for internet service to be restored. 4 appointments have been no show…read more Line is laying on the ground next to my house And needs to be reconnected to the pole. A simple 15 min job. This is terrible customer service. I am not a happy custome. That is no cell phone or tv service as it all goes through the internet service. This is ridiculou.

Would be even worse if I could this is ridicules my internet goes out everyday and my cell phone…read morenever has service I'm gonna contact the bbb

I can not say enough good things about this store! I live in…read morea different state but my Mom is on my Verizon plan and lives in Lafayette. She is a spry 80+ years old. Any time she has an issue with her Apple phone she simply walks in and they show her what she needs to know, or simply fixes whatever she "accidentally clicked". These employees are SO nice and they never rush or talk down to her. It's hard to find customer service like this. Whoever is managing this store, kudos to you and your team! Keep up the good work!!

Honestly, I am so lost on how this is even a corporate store. I can't understand how a corporate…read morestore can make such big mistakes and hold zero accountability their employee process. Something that I didn't even approve that ended up costing me $400 for a one month phone bill I went in to speak to the manager (short blonde lady) about it And she basically said she couldn't do anything for me and I was out the money because It had already been taken out of my account. All because her employee made a mistake by starting a process for a trade-in device that was literally stolen and I didn't even have. there's got to be some sort of fine print of not having the customer being held accountable for your own workers mistake because he processed something I didn't approve. I ended up getting a credit on a month and half of a bill, then backdated that credit in one month a $400 phone payment came out. Again, because their employee tried to start a trade in on a device I don't even have. The West Lafayette, location and employees are 10 times more customer oriented and helpful.

What a bunch of crap I had to go through. I purchased ($9.95) the self-install kit. I could not…read moreget it to work. I was told by Support Person #1 I needed a different modem. So I went to Wally World and spent $115 on a new one. Then Supper Person #2 said I'd have to get a technician person out as still wouldn't work. I was told I would NOT have to pay for the service call. The person came and fixed my problem the next day and I got to use my old equipment. When I get the first invoice, it is for the $9.95 AND a $50 service call. They refused to take the $50 off, saying I was incorrectly told I would not have to pay for the call. Finally after whining for about half an hour a supervisor agreed to cut the costs in half (50+9.95 / 2) so I paid about $30 and should have only paid $9.95. Wally did take my purchased modem back so not out that expense but their refusal to honor what I was told infuriates me. Beware of these liars!

I had told them I wasn't interested, and they came back to my house 4 more times after that. Then…read moreyesterday there was a guy that showed up. Knocked on my door hard, then my dog went crazy so I peeked out. Ignored it because I had denied thier service 4 times then the guy came back knocking even harder on my door. I then opened the door told him I wasn't interested to that I was asked why. Again I told them I had an internet provider already and I was happy with them. Then kept getting closer to me as he was talking I shut the screen door in between us and locked it. I told him again I'm not interested have a nice day and shut the big door that time. He finally left, then today at 8:24pm after xfinity hours came back to my house and sat right outside of it by the curb for about 10minutes staring at my mom and I talking on the porch. We got the license plate number so we could report it if he came back. I tried to report it to their office but it's a robot on the phone.

After a HORRIBLE experience here yesterday, we went to Sprint to check out what they had to offer…read more 5 new high-end phones and unlimited data (only got 8 GB from Verizon for a family of 8), we now will be paying over $120/month less before the phones are paid off then the savings will be over $240/month after. What a terrible way to run a business.

I am planning to switch to Verizon and since I live close to them I stopped by this store 2 times…read more First, 2 days ago on Saturday and the representative was so unwilling to help and act like he just don't feel like answering questions. So I thought maybe because it's Saturday and three busy. Few minutes ago again I stopped by and he acted exactly in the same way. I recommend you to go to another store.

This is the worst service I have ever experienced. Very poor customer service, Internet was very…read moreunreliable and awful strength. I had to pay for a home phone line to have the internet and the phone line never worked, then in our home area another internet company put lines in our area so we were finally able to have options, I canceled services and TDS continued to charge me even after services were requested to be shut off, and after fighting the bill that should not have been charged to my account, they reported it to my credit report for a bill that was not actually supposed to be charged. Will never use this company again.

I requested 3 different types of services and all of them were completed on time with honesty and…read moresuperior skills, the pricing was excellent and the great value for money. The overall experience was fantastic. This is definitely the best technician I have ever worked with in Lafayette and Indianapolis. I give this experience five star and would absolutely recommend him to anyone

Had an appt set up. He confirmed the day of and then never showed or called. I had used him in the…read morepast with great results but apparently he's not reliable anymore.