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    3 years ago

    This place is a joke. No respect . They lie about service. Disrespect are Vets. Prices are outrageous. Customer service is a joke.

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    Ask the Community - Xfinity

    XFINITY

    XFINITY

    1.1
    (18 reviews)

    Terrible company. I asked for a future disconnection and they disconnected me the next day…read moreinstead. After jumping through hoops they said they had to send a technician out in 24 hours to enter my apartment to reconnect my service back to what it was due to their mistake. The billing was also wrong the they activated it again. And they said it would take 7-10 business days before a "ticket" could be written to compensate me for their mistake. None of my devices are now working because the WiFi is turned off and I was on the phone and talked to 3 different people and still couldn't get it fixed. A terrible terrible terrible company.

    I had told them I wasn't interested, and they came back to my house 4 more times after that. Then…read moreyesterday there was a guy that showed up. Knocked on my door hard, then my dog went crazy so I peeked out. Ignored it because I had denied thier service 4 times then the guy came back knocking even harder on my door. I then opened the door told him I wasn't interested to that I was asked why. Again I told them I had an internet provider already and I was happy with them. Then kept getting closer to me as he was talking I shut the screen door in between us and locked it. I told him again I'm not interested have a nice day and shut the big door that time. He finally left, then today at 8:24pm after xfinity hours came back to my house and sat right outside of it by the curb for about 10minutes staring at my mom and I talking on the porch. We got the license plate number so we could report it if he came back. I tried to report it to their office but it's a robot on the phone.

    Frontier Internet

    Frontier Internet

    1.0
    (1 review)

    I don't know if I can convey how poorly this particular company operates. Their service is…read moresporatic, they appear to have purposely built their customer service system to avoid interaction with their customers and based on the speed in which they rectify outages, it is likely they have one technician working in any given area. The general model for managing customer service issues is to be routed to the app, which has an extremely limited response matrix but will eventually connect you with someone at a chat center. This persons job is to intermittently ignore the details of your issue and offer scripted questions or fixes for problems you aren't having. All the while, they are blanketing you with dispassionate apologies and generic (condescending) acknowledgements about "understanding your frustrations." The frustration comes from a lack of transparency. after jumping through a considerable number of hoops to speak to a real person, I am connected to someone halfway around the world who will read from the same troubleshooting script offered by the app chat bot or, when eventually sensing they are satisfying your request...state that they it in a ticket and that their team is working "really hard" to fix the issue. I don't actually care how hard they are working as long as what they are doing is effective. and simply being giving a good time frame for completion of repairs would alleviate 75% of my frustration. maybe spending some money to maintain infrastructure would cover the other 25%. Unfortunately, given the nature of my apartment complex, I haven't any other options for internet at this time. Which has motivated my leaving this complex, based solely on the lack of adequate internet. if you have any other option for internet...please explore those options. Any extra money will more than compensate for the frustration. If not, enjoy being jealous of people that have 1990's dial up...

    Verizon

    Verizon

    2.1
    (7 reviews)
    $$$

    I can not say enough good things about this store! I live in…read morea different state but my Mom is on my Verizon plan and lives in Lafayette. She is a spry 80+ years old. Any time she has an issue with her Apple phone she simply walks in and they show her what she needs to know, or simply fixes whatever she "accidentally clicked". These employees are SO nice and they never rush or talk down to her. It's hard to find customer service like this. Whoever is managing this store, kudos to you and your team! Keep up the good work!!

    Hi everyone pls paitention with the version store, do not use the version, the servers suck., They…read moreare big liars, When you're coming to update or get a new service provider, they're great, but when you have a problem and need help, they will tell you to call customer service. At the same time, when you need to call customer service, if you want to talk about a new contract or an update, they will give you a person who can speak English. If you're trying to talk about your bill or services they let you wait for a long time, and after that, they give you someone who can't even speak English, Does anyone need to check your bill around. Or you need to read before you contract or update your service. Nowadays you have to sign on paper you sign with a little iPad, You can't even read, And they just tell you to sign, I have been with Version for 18 years. I got out of them and was very disappointed, I'm very mad. When I ask the store they can't fix it. Cuz out of their control., Trust me. The first time I wrote reviewed. I don't like to complain, But I just let everyone know just be careful with all of the store versions.

    Xfinity - isps - Updated June 2026

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