SAVE YOURSELF AND DO NOT GIVE THEM BUSINESS! I have been trying to ensure my services are cancelled…read moreon top of getting a return label for their equipment for over a week now. I have done calls, chats, and now emails and I still do not have a label to send equipment back with. After cancelling my service, I shut off autopay, yet they still took a payment without my consent. The employees are rude and just flat out dumb. One employee didn't know Alaska and Hawaii are states. I have no words. Please file complaints on every platform possible to bring this company to its end.

this is the worst company I've ever dealt with in my life. Supplied student ID for discount. Two…read moremonths later, the rate went back up -- did this three times. Then, when I moved out, they failed to transfer the account to my son after providing them with the request form twice. Then I canceled the account, and they did not send a confirmation. On the phone right now, for the seventh time. This company is a rip-off.

Every single thing could improve. But the most most critical aspect is customer service. They went…read moreout of their way to insure I didn't get a resolution by repeatedly lying and making up nonsense. Apparently the only protocol they follow is to piss you off. Interestingly enough the scathing reply I left to an email I received, generic but an email none the less, was removed without comment by the sender named Ali. I thought this was a nice touch to end weeks of asking for a resolution. Read some of the other reviews that will enlighten you to the service and assure you that I was not alone.

We had moved to a new home and needed Xfinity to set up a new line at the house. They got out with…read moreno issue and told us they'd be back to bury the cable in 2 weeks. The initial service was December 14th. It is now March 5th and I have had 5 separate "appointments" made to get this job done, and it's still not done. I was again assured that today they'd get here by 7 p.m. and was given a phone number to call in case it didn't happen again. Called the number and it was for a service team in Florida. My kids have been injured tripping over this line as it runs across our driveway, and everytime I try to get help I get the same garbage about escalation and how they "understand my frustration". Do not understand any circumstances sign up for Xfinity services.

Friendly staff, eager to try activating an old TracFone Samsung however we didn't have any luck…read more Seems like an improved spot with more helpful employees than times past. Many options for wireless, cable, and security but limited brands and prices are insane. After nearly 11 years, convinced my parents to move the family plan to Cricket. That was four years ago and we are very happily saving over almost $1200 a year! Five lines of unlimited is over $200 on Verizon. Cricket offers the exact same for $125 without any extra fees, taxes, costs, Verizon-nonsense, or extra Verizon nonsense. Cricket sends us the $125 bill every month and it's exactly $125 every month. That's gold right there. But maybe you're worried about the red? You would rather pay big gold for all that red in the coverage map right? At the most, Verizon has an edge in 4G coverage but I can tell you it isn't worth an extra $75 a month! Also those coverage maps really don't tell you how it really is. I drive nearly 20,000 mi/year around the Midwest and take frequent trips further. At the risk of sounding like a Cricket employee, yes Cricket had black spots in coverage but no more than Verizon. For example, there are two Verizon black spots on State Road 26 (SR 9 in Illinois) between Lafayette and Bloomington, IL. I experienced these all my years on Verizon and now experience similar on Cricket. This has become an interesting and fun game with some of my friend still on Verizon. Also, Canada and Mexico! Cricket now offers completely free roaming in both countries. Verizon does not. The final point here is devices. Yes you can "save" on a new iPhone on Verizon compared to having to buy your own device on Cricket - those savings are quickly paid out with Verizon's higher costs. Cricket also allows just about anything while Verizon only works with Verizon approved devices. In summary: Verizon has the slight edge of more convenient physical locations, more services, and some 4G (and 5G now!!) coverage. But unless you're rich and a bull (cuz of the red get it?), Cricket makes way more sense.

I can not say enough good things about this store! I live in…read morea different state but my Mom is on my Verizon plan and lives in Lafayette. She is a spry 80+ years old. Any time she has an issue with her Apple phone she simply walks in and they show her what she needs to know, or simply fixes whatever she "accidentally clicked". These employees are SO nice and they never rush or talk down to her. It's hard to find customer service like this. Whoever is managing this store, kudos to you and your team! Keep up the good work!!

Terrible company. I asked for a future disconnection and they disconnected me the next day…read moreinstead. After jumping through hoops they said they had to send a technician out in 24 hours to enter my apartment to reconnect my service back to what it was due to their mistake. The billing was also wrong the they activated it again. And they said it would take 7-10 business days before a "ticket" could be written to compensate me for their mistake. None of my devices are now working because the WiFi is turned off and I was on the phone and talked to 3 different people and still couldn't get it fixed. A terrible terrible terrible company.

The quality of the actual Internet service is mediocre on a good day, and several days a month,…read moreit's completely nonexistent. The AI assistant is a joke. Basically the equivalent of turn it off and back on again. You can't actually call the local store, instead it's a call center where you're transferred again and again and again without any resolution of the problem. As if it isn't bad enough that the service is super unreliable, my bill has unexplainably risen by $10 three times since initiation of the service eight months ago. The irony is overwhelming. I wouldn't even mind paying more if it worked! What a joke. And this is a service I continue to pay for in a rental house for my kids who attend Purdue. We have no choice, because it's the only Internet available in the area... except that it's not really available! Just ridiculous.

Hi everyone pls paitention with the version store, do not use the version, the servers suck., They…read moreare big liars, When you're coming to update or get a new service provider, they're great, but when you have a problem and need help, they will tell you to call customer service. At the same time, when you need to call customer service, if you want to talk about a new contract or an update, they will give you a person who can speak English. If you're trying to talk about your bill or services they let you wait for a long time, and after that, they give you someone who can't even speak English, Does anyone need to check your bill around. Or you need to read before you contract or update your service. Nowadays you have to sign on paper you sign with a little iPad, You can't even read, And they just tell you to sign, I have been with Version for 18 years. I got out of them and was very disappointed, I'm very mad. When I ask the store they can't fix it. Cuz out of their control., Trust me. The first time I wrote reviewed. I don't like to complain, But I just let everyone know just be careful with all of the store versions.

After a HORRIBLE experience here yesterday, we went to Sprint to check out what they had to offer…read more 5 new high-end phones and unlimited data (only got 8 GB from Verizon for a family of 8), we now will be paying over $120/month less before the phones are paid off then the savings will be over $240/month after. What a terrible way to run a business.

This is the worst service I have ever experienced. Very poor customer service, Internet was very…read moreunreliable and awful strength. I had to pay for a home phone line to have the internet and the phone line never worked, then in our home area another internet company put lines in our area so we were finally able to have options, I canceled services and TDS continued to charge me even after services were requested to be shut off, and after fighting the bill that should not have been charged to my account, they reported it to my credit report for a bill that was not actually supposed to be charged. Will never use this company again.