Let me preface this with: I've been waiting to write this review until the lawsuit was decided…read more Now that it is, I feel it important to offer a review. In mid-2018, we contracted Hoosier Home Improvements (which is the business name under which Ryan Winchester was doing home improvement business) to paint our home. It was somewhat weird from the beginning. We couldn't write a check to the business, and instead had to write it to Mr. Winchester's Dad. He wanted some portion of the down payment in cash. He brought two others (him, his girlfriend, and his dad) to do the painting...but sometimes just one person showed up. Oftentimes that one person was late. What was supposed to be a one week job stretched into two, largely because two days were no call/no shows. The quality of the work wasn't great (see the attached pictures). It was okay, but nothing I couldn't have done myself. Still, we were paying for convenience to some degree. The lawsuit wasn't about quality. Instead, the lawsuit was about money. Due to a miscommunication between Mr. Winchester and my spouse, we ended up overpaying him by $1625. We let him know within a couple of hours...and never heard from him again. He sent his dad to finish the work, but said in court that he didn't want any part of a monetary dispute....so he just ghosted us. We prevailed in the lawsuit, but we're never going to see our money again. We've looked at the court records, and we're just one in a number of lawsuits ranging from small claims to hundreds of thousands of dollars. Lessons learned: 1. If you're the money manager of the house, don't let the non-money-manager write the checks. 2. If you overpay someone on a check, cancel the check immediately. Don't trust that the other person is a "good guy." 3. Always check court records when hiring a contractor, and find out if they've been sued. 4. If a business requires payment for big purchases in cash, all is not on the up-and-up. 5. Check and make sure if a contractor has business insurance. If they don't, it's a good sign that you should keep shopping.

I can not speak highly enough of DJ and his team. They are all too notch professionals from start…read moreto finish. They show up bright and early, they work hard all day, and the quality speaks for itself. Even in the challenging times we are in right now, they don't compromise safety, quality, or deadlines. If it is within their control to get a job done, it will get done for sure. The communication throughout our entire basement finish was perfect. Any issues we had were addressed immediately and if adjustments were needed, they got done quickly and professionally just like everything else. DJ will not stand for any of his crew or subcontractors not performing as absolute professionals and that speaks to the character you'll find when hiring him. I absolutely enjoyed the entire process start to finish and would hire him again in a heartbeat.

I used DJ for a simple home repair. He seems extremely qualified and very kind. I highly…read morerecommend for all home contracting needs.

The contract I signed specifically mentioned 'reinstall new flooring.' However, after speaking with…read morethe owner, I was informed that the quote they gave was for installing new subflooring--even though they reused the same subfloor and damaged the laminate. When I expressed my dissatisfaction and shared pictures of the damage, the owner seemed to sympathize and sent me this message: 'No problem, I will fix things when I get back. Sometimes it can be confusing, but I have no issues replacing 3 pieces as seen. I think they did pretty good with the flooring that was and is older style. You he and forever can be tricky, but just lmk I can figure things out!' Despite this message, over a week has passed, and I still have no updates or plans on when they will follow through. To make matters worse, it became clear that their quotes don't guarantee your home will look better than before they start the job--a shocking realization. After leaving an honest review reflecting my experience, I finally got a response: 'Appreciate the 2 stars, even though we dominated and did everything perfect except 2 pieces of flooring. Have a blessed and safe day, but please ensure you're more accurate.' This response was not only unprofessional but dismissive of my concerns. This situation could have easily been resolved and my review improved with proper communication and follow-through, but the customer service was nonexistent. They advertise a 5-year parts and labor warranty, but based on this experience, it feels more like a 'tail light warranty'--good only until they're out of sight. Very disappointing. UPDATE: the owner responded with "Now 1 star!! Hahaha you know it shows you changing things right!! It's sad how you are, your the type that hide all the perfection thay was done, because someone chipped a piece of flooring in 1 piece and your demanding all new flooring!! Thanks for the love!! Good energy always!! God bless and stay safe" obviously this company isn't professional I never wanted a new floor I just wanted what was damaged fixed and was more than happy when they offered to come and fix the damaged pieces but after no follow up a week later left a bad review and he just spiraled from there. These guys only like you if you've got good things to say and do not know how to take constructive criticism. As for the warranty I would find work elsewhere, so many of these contractors pop in and out and with the treatment I've received I don't expect them to be in business in 5 years.

From the owner: Faith, Honesty, Integrity are what we live by here at rice construction. we put family first and we…read moretreat everyone like family, Be Blessed & Stay Safe!