We recently had patio doors replaced, as well as our front door, sidelights and storm door by…read morePella. We had done a great deal of research and found that while they may have cost a little more than other "Home Improvement" stores, their quality and customer service is matched by none. We have a great salesman who came to our home, helped us select colors, styles and details. The installation crews were professional and exceptional. Our neighbors went the "other" way to save a few dollars and ended up with doors that leaked and their calls for repair/replacement ignored. If you want quality and exceptional customer service, Pella is the ONLY choice. My doors are BEAUTIFUL!!

I needed an egress window and basement window replacements. The company promptly set up a visit…read morefrom Robert Woltz. He arrived on time, was polite and efficient. He visited on 24 October, and said he'd have an estimate by the middle of the following week. I contacted him at the end of that week (2 Nov) stating that I hadn't heard back and re-requesting the estimate. He replied on 3 Nov stating he hadn't yet received estimates for the excavation for the egress window and would get back to me. I emailed him again on 19 Nov asking again for the estimate and he replied that he couldn't come up with a contractor for excavation and could not do the work. This information would have been helpful several weeks earlier, but now a lot of time has been wasted and any chance of getting it done before winter is gone. I would not use this company for any work going forward, and I will not recommend them to anyone for any purpose.

If you want a high quality and reliable window, manufactured and installed by craftsman who care…read moreabout the quality of their work, accompanied by exceptional customer service and at an affordable price, you will do no better than to deal with the folks at Best Window and Door Co. I had them replace all the windows in my house (except for one window in the garage) 23 years ago, and I have had NO problems with them since. Not one. Seals, screens and operation are just as good as when first installed. That's amazing! So I know this company well. Earlier this summer, unfortunately, someone shot a BB hole in my middle bay window, breaking the seal, of course. So 3 days ago I had the Best Window guys come back and replace it. And while they were there, I also had them replace the one remaining original aluminum window in the garage. Again, it was an excellent installation job and I am very happy with the results of both new windows and the pleasantness of dealing with the owner and his employees throughout the process. You will not make a mistake going with windows from this company. Carole P. Lafayette, In.

I reached out to Merrifield exterior because I have some windows that are failing. Everything was…read moreeasy and everyone I've dealt with has been great. Definitely not heavy on the sales pitch. For 7 windows (1 circular decorative window, 2 tempered bath windows and 4 double hung windows) was about $7.7 K. They also offer financing. They gave me a general timeframe for receiving and installing the windows. I'll update this when I have the windows installed.

I am so impressed with this company. The whole process was a really great experience. From sales…read morethrough the lady scheduling and the installers. Very polite, very professional and they did an awesome job cleaning up. HIGHLY recommend! I love my new door!

The lady at the desk was amazing and helpful. Thank you Lisa I needed some antique style glass…read moreshelves cut and gillham's came through. Thanks everyone who made it happen.

I had Gilham's glass order me a slider for my back patio charge $999. Owner came out and looked at…read moreit because it was not closing properly and practically slamming noise shutting the door. He said he would see what he could do. Talk to his workmen about it never heard another word but sent invoice in the mail. Maybe they do great on windows, but I do not recommend for sliding glass doors.

A friend of mine took in a 4 foot window for glass to be replaced on a Monday. They called her on…read moreWednesday and said it was ready charged her $250 looks terrible.and I will include pictures. As she was leaving with her 4 foot window, the lady at the counter couldn't even open the door for her to leave. Terrible work and awful customer service.

I needed some strong glass cut to precise sizes. It needed to hold a rock collection in a nice oak…read morecabinet I purchased at a garage sale. I called Lafayette Glass and a lady answered. She was very polite, and guided me to a considerably less expensive but capable option than what I specified as I know very little about types of glass. She was polite, competent and provided me with what I needed not what I thought I wanted and saved me over 50% of the cost. I have done business with them in the past and have consistently found them to be helpful and friendly.

Do not, do not, do not do any business with this company. Owner is a liar and takes money from…read moreunsuspecting customers and then disappears. When you question him where he is and when he's going to do your project, it's nothing but lies, lies and more lies. Feel free to read the complaints on the Better Business Bureau website to get a full picture of how this business operates. Follow this link: https://www.bbb.org/us/in/carmel/profile/storm-windows-and-doors/legacy-window-door-0382-90012132 Please, for your own sanity, do not contact this business.

My husband and I contracted Legacy Windows and Doors to build a room addition onto the back of our…read morehouse, as well as a stamped concrete patio & a pergola on Jan 29, 2019. Two weeks later, on Feb 14, 2019 we signed an additional contract with them to replace all of the windows in our home, replace our siding and add stone work to the front of our house. At the time of signing the first contract on Jan 29th, Mark, the owner, estimated that it would take approximately 3 weeks to get the permits &approximately 4 weeks to build the room addition. Regarding the windows and siding he said it takes about 10 days for them to come in & then would be installed quickly. Starting in late Feb we would get emails one or two times a week promising there would be some start on our job, on a certain day. The promised day would come & go & no one would show up. We wouldn't even get a phone call or text saying they wouldn't be there or why. By mid April, he had still not obtained any permits, he failed to get approval from our HOA (which I had specifically asked & was told, in the beginning that they would take care of), he claimed to have many of the materials to do the job, but when I asked multiple times to have the materials delivered to our house, they never showed up. Part of the contract included "professional drawings" of our project; which I ended up needing to obtain HOA approval. I was expecting some facsimile of a blueprint or at least a CAD rendering, but instead, after multiple requests received some pencil drawings on graph paper with the barest minimum of information on it. Absolutely no work was done until the end of May. Very, very slowly some things were done. People would show up & work for a week then they would disappear for multiple weeks, leaving behind huge piles of rubble in our yard. We would complain to Mark multiple times for weeks before it was removed. We had a pile of pea gravel, 6' wide & long & 4' high right beside our driveway, spilling into the driveway & sidewalk for over 5 months. All thewhile asking them to remove it. This whole project had a draw schedule for payment which, from day one was never followed. Every time we were asked for more money, it was presented as a situation of, 'we can't move forward without it & as soon as we get it, we will make huge progress '...the progrss never happened. Then, a year later with only $3000 left on the job, which is to be paid after we pass final inspection & the job is complete; the stone work is not complete, the room is not complete, & the patio & pergola have not even been started. At this point, we are ready to higher someone else to finish the jobs. Christmas of 2019, Mark promised the room would be done by New Years. I was not. After we fired them, we were left with a room with failed framing permit & failed electric permit. We've had to hire an engineer, electrician, & 3 other separate companies to fix & finish what Legacy messed up. We are now paying out 1/2 again as much as the total original cost of the job to get it fixed. I contacted a lawyer today to start the process of litigation & the lawyer had already taken action against Legacy on behalf of another of their customers & informed me that Legacy has filed bankruptcy.

Purchased and had them install 4 windows in front of my house . Did a great job . So ordered 10…read moremore to finish the house . That's where the wheels came off . One of the windows came cracked and wasn't noticed until it was installed. 4-6 weeks wait time for replacement to come from the factory . The picture with duct tape is the window with the crack . I can accept a cracked window , accidents happen . But forgetting to wrap a window and the caulking and wrap looks like a 5 th graders art project that went wrong . Gaps , open seems , bottom seal wrap not secured , dents , dirty hand prints and very poor caulking on and around the wrap . Not to forget the caulking on my house that was painted less than a year ago . No I didn't sign the job completion form and spoke with the owner , now have take another day off work a week from today , so they can. Remove the wrap and caulking and redo the wrap and caulking . For the 700 per window your not getting the quality of work . They say pictures speak a 1000 words , I will let the pictures talk . Word of advice to anyone who reads this review , keep a close eye on their work , shouldn't have to for 700 a window , but that's a world we have now .