Friendly staff, eager to try activating an old TracFone Samsung however we didn't have any luck. Seems like an improved spot with more helpful employees than times past. Many options for wireless, cable, and security but limited brands and prices are insane. After nearly 11 years, convinced my parents to move the family plan to Cricket. That was four years ago and we are very happily saving over almost $1200 a year! Five lines of unlimited is over $200 on Verizon. Cricket offers the exact same for $125 without any extra fees, taxes, costs, Verizon-nonsense, or extra Verizon nonsense. Cricket sends us the $125 bill every month and it's exactly $125 every month. That's gold right there. But maybe you're worried about the red? You would rather pay big gold for all that red in the coverage map right? At the most, Verizon has an edge in 4G coverage but I can tell you it isn't worth an extra $75 a month! Also those coverage maps really don't tell you how it really is. I drive nearly 20,000 mi/year around the Midwest and take frequent trips further. At the risk of sounding like a Cricket employee, yes Cricket had black spots in coverage but no more than Verizon. For example, there are two Verizon black spots on State Road 26 (SR 9 in Illinois) between Lafayette and Bloomington, IL. I experienced these all my years on Verizon and now experience similar on Cricket. This has become an interesting and fun game with some of my friend still on Verizon. Also, Canada and Mexico! Cricket now offers completely free roaming in both countries. Verizon does not. The final point here is devices. Yes you can "save" on a new iPhone on Verizon compared to having to buy your own device on Cricket - those savings are quickly paid out with Verizon's higher costs. Cricket also allows just about anything while Verizon only works with Verizon approved devices. In summary: Verizon has the slight edge of more convenient physical locations, more services, and some 4G (and 5G now!!) coverage. But unless you're rich and a bull (cuz of the red get it?), Cricket makes way more sense. read more

Verizon - Front - Mobile Phones Near Me - Lafayette, Indiana

I can not say enough good things about this store! I live in a different state but my Mom is on my Verizon plan and lives in Lafayette. She is a spry 80+ years old. Any time she has an issue with her Apple phone she simply walks in and they show her what she needs to know, or simply fixes whatever she "accidentally clicked". These employees are SO nice and they never rush or talk down to her. It's hard to find customer service like this. Whoever is managing this store, kudos to you and your team! Keep up the good work!! read more

Hi everyone pls paitention with the version store, do not use the version, the servers suck., They are big liars, When you're coming to update or get a new service provider, they're great, but when you have a problem and need help, they will tell you to call customer service. At the same time, when you need to call customer service, if you want to talk about a new contract or an update, they will give you a person who can speak English. If you're trying to talk about your bill or services they let you wait for a long time, and after that, they give you someone who can't even speak English, Does anyone need to check your bill around. Or you need to read before you contract or update your service. Nowadays you have to sign on paper you sign with a little iPad, You can't even read, And they just tell you to sign, I have been with Version for 18 years. I got out of them and was very disappointed, I'm very mad. When I ask the store they can't fix it. Cuz out of their control., Trust me. The first time I wrote reviewed. I don't like to complain, But I just let everyone know just be careful with all of the store versions. read more

Honestly, I am so lost on how this is even a corporate store. I can't understand how a corporate store can make such big mistakes and hold zero accountability their employee process. Something that I didn't even approve that ended up costing me $400 for a one month phone bill I went in to speak to the manager (short blonde lady) about it And she basically said she couldn't do anything for me and I was out the money because It had already been taken out of my account. All because her employee made a mistake by starting a process for a trade-in device that was literally stolen and I didn't even have. there's got to be some sort of fine print of not having the customer being held accountable for your own workers mistake because he processed something I didn't approve. I ended up getting a credit on a month and half of a bill, then backdated that credit in one month a $400 phone payment came out. Again, because their employee tried to start a trade in on a device I don't even have. The West Lafayette, location and employees are 10 times more customer oriented and helpful. read more

I noticed before COVID their customer service and attitude towards people has been so bad, I was brushing it off but it's gotten so bad I've started going to a contracted dealer. They've become incompetent and worthless. Makes me mad cause I've gone to this store ever since they opened and it's gone to crap. At this point fire everyone and shut it down. read more

I went in the Frankfort store to change my service and was totally ignored. CSR walked right by us and never acknowledged me and my wife, who at that point had been waiting over 5 minutes. We just looked at each other, shrugged our shoulders, and walked out. FYI, she was NOT overly busy. A simple "I'll be right with you" would have made all the difference. read more

After 15 years of being loyal At&t customers my wife and I decided to switch to Verizon for better service- if only we could have known of the absolute incompetence of this company. My wife arrived at the Greencastle Indiana location and 2 1\2 hours later she left not only without 2 new phones and Verizon service- she left with our two old phones not working, absolutely no cell data, and was told "to.come back tomorrow there was a glitch in the system". MY WIFE HAD TO DRIVE 40 MINUTES BACK HOME WITH 2 DEAD PHONES THAT WERE PERFECTLY FINE WHEN SHE ARRIVED AT VERIZON, NO CELL SERVICE, AND NO GPS. VERIZON SERIOUSLY!!!!!?? DO YOU VALUE CUSTOMER SERVICE? DO YOU CARE? ARE YOU LISTENING? read more

Very friendly ready to help as soon as you arrive. Enjoy going there because I know they care..highly recommend this place!