Was in the East Washington Best Buy store to purchase a few items. We were fortunate enough to have…read moreJasmine assist us. This young lady knows here stuff! We needed washer/dryer and dishwasher then ended up with a TV. She was able to answer all of our questions and then some. She's your go to expert if you have questions or need expert help. Thanks Jasmine The delivery folks were equally as nice and efficient.

Service has completely changed for the worst. Washington St Indianapolis store. Customer Service…read morewas horrible. Price was on item and Manager Nederland tried to change it after they realized it didn't update. Walked manager to item to show them that the sales price was on the item. He completely refused to change or let me talk to another manager. Very unprofessional and customer service is not a concern here!!!!! Best Buy please care more about your customers because this is not okay!!!!

Steve and his associates were fantastic! He came to my home in a very timely manner, found the…read moreproblem, took my computer with him, retrieved my data from a dead computer and loaded it on a new computer. He came back to my home with my new computer and made sure everything was running fine. He is very professional and patient. Will use him again in a minute.

Steve was very helpful in assisting me, over the phone in clearing my print queue on my printer;…read moreso, that I was able to continue using it to work from home. Very patient, as well. Would definitely recommend him, and will keep his name/number in my phone in case I need his services, again!

great staff super friendly; Scherone H did a great job and got me set up! the store was clean and…read morewell organized, got checked in on time manger kept on asking if we we okay and could need help with anything else.

drove 2 hours to here and its amazing i took my son here to stuff for his new pc saved me tons of…read moremoney 10/10

Great service - walked in and had my phone fixed-up quickly then and there. They even checked to…read moresee if the service was covered by my phone service, (which it wasn't but it was nice that they do that anyhow). All n' all, no complaints here.

*Update* Should be 0* Stars. I reached out to their…read moresupport line as their response to my previous review suggested. They just gave me a copy+paste corporate apology. I responded to that email and was ignored. I followed it up with another time recently on October 2nd and that has also been ignored. DON'T TAKE YOUR PHONE HERE! They'll hold it hostage, break it further, and then shrug their shoulders at you. *Initial Review Below* ~ 1star. Frustrating customer service experience, nearly 30-hour long wait time, and repairs that caused damage unrelated to the original issue. Had to accept a potentially still damaged device because a client demo was riding on getting my phone back. ~ Summary: Zfold7 interior screen was damaged. Phone worked perfectly fine other than that and could still be used from exterior screen. Called ahead before arriving twice and both times did not have anyone take my call allowing it to ring for 5 minutes. Arrive and am told it will take 2 hours to complete the repair. I give them almost 5. When I return I'm told that it should be "only 10 more minutes." I twiddled my thumbs for 20. I then am told my phone is working fine, but it is failing a test in their test suite completely unrelated to the issue I brought it in for. (Failing mmWave test) This left two possibilities: either their test suite was malfunctioning, or something else had been damaged during the repair. I was told they could keep it overnight or completely "un-repair" it potentially leaving me with a phone more damaged than when I brought it in. After reiterating that I use the device for my own software testing purposes and that the failing mmWave test was not an issue prior, I received a shrug and a noncommittal response to contact Samsung about an exception. I twiddle my thumbs for nearly another hour and receive more noncommittal shrugs about Samsung's response. My ticket is then escalated to management where it turns out the previous tech had in fact damaged an interior ribbon cable. Thankfully management was able to track down another and replaced it, but now my device was failing TWO tests on their test suite one of which was the exact same issue. I was again given two options: revert to my old, damaged screen, or accept the "repaired" phone by, per the manager's suggestion, enabling a parental-control setting that would let the device bypass Samsung's test requirement. I agreed to the latter, but only after requesting documentation and written assurance that any resulting damage would be covered. The manager is evasive about providing any sort of test suite documentation. I finally arrive to pick up the phone and the manager had left for the day, leaving me to deal with a tech that didn't seem the least bit interested in the issues and who could not provide me the documentation or an email with the assurances. I have to insist on an email from the store manager from the business email address to finally be comfortable enough to still pay FULL PRICE. Overall, this was one of the least professionally handled service experiences I've had the displeasure of using, both in customer service and in the technical work itself. I worked in the service industry for years and I now work in software and robotics. I tried to be understanding, but 29 hours and anxiety that there may still be interior damage to the device later and I cannot in good conscience recommend anyone bring their device here for repairs.

Had exactly what I needed with a warranty to go along…read more Fast customer service. The restroom needs some attention. Other then that everything was perfect. Check out employee was extremely friendly and nice easy to get along

This review is not directed to the store, but to the delivery department. I bought a $331.69 office…read morechair that was supposed to be delivered the following day (today). I waited 9 hours for the delivery. They never showed up. I called customer service to find out what happened. The rep spoke with the delivery driver, and she said he told her "HE RAN OUT OF TIME" and he'll bring it tomorrow. If you're a delivery driver, how can you run out of time when you still have a delivery to make? So, everyone else's delivery is more important than mine? I paid $331.69 for a chair. I could've gone anywhere else to get a chair, maybe found one less expensive, but I chose Office Max. So tomorrow I have to miss work and wait for my delivery... again! I've been a customer of Office Max for years, but this has destroyed my faith in being a loyal customer. Printing or office supplies, sure. But I will find other places to purchase items that has to be delivered. Not by Office Max.

I dropped in yesterday to get some help changing my sign in details on my Apple account after…read moreclosing a business. Sean figured it out quickly and made a couple of other suggestions to make my online life easier. I just moved to Indy from out of state and worked with the same Mac guy for 20 years. I feel confident that I've found my new Mac guy.

After examining and diagnosing my PowerBeats Pro ("device") MacExperience breached a written…read morepromise to repair my device. On August 15, 2024, I brought my device into a MacExperience shop with a pairing issue. The clerk observed the pairing issue and advised that my item was under warranty and would be repaired. The "system" was down, so I hand wrote my name, email address, mailing address, and phone number on a sheet of paper that contained no disclaimer or "fine print." More importantly, the clerk, after examining my device, wrote "won't pair" as my device's issue. As detailed below an shown in the exhibits, MacExperience (1) confirmed the diagnosis and (2) provided written assurance to repair or arrange for the repair of my device. On August 16, 2024, I received the following update from MacExperience: "Our technicians have diagnosed your repair and ordered part(s). Once the part(s) have arrived, the technician will begin the repair and you will be notified when the repair has been completed." (See Exhibit B). On August 19, 2024, I received the update that, "Our technicians have shipped your device to one of Apple's repair centers for repair. Most mail-in repairs take 5-10 days from the time they are shipped to be completed and returned to our store." However, MacExperience, notified me that would not honor their written promise because an Apple technician detected "liquid damage" with no further explanation. Neither the MacExperience clerk nor I observed any liquid damage when the MacExperience clerk examined my device; again, after examining, he wrote "won't pair" on the intake form. When pressed on honoring its written promise, MacExperience blamed "automated notifications." Keep this lack of integrity in mind when determining where to go for a Mac repair.

My second time going to Tanya for help and per usual she KNOCKED IT OUT OF THE PARK! Overextended…read moremy expectations! She did a great job and she's friendly and honest!

Tanya was very helpful and responded to my request for help promptly. I would recommend her…read moreservices!

HIGHLY recommend this company. Our company internet was having all kinds of issues. Put IT company…read moreand Xfinity could not figure out the issue. I found Chuck with a search. He is absolutely fab! He is on time, knowledgeable, patient and prices are fair. He fixed our internet problem too!! Thank you!

Chuck is wonderful to work with. His knowledge of computing is astounding. He built my new computer…read moreand it is great. Fast and custom built to my video and photographic needs. If you need computing help, you need to call Chuck. You won't be disappointed.

Disc replay is where you want to go if you want an old game or movie on the cheap or if you just…read morecan't find it anywhere else. need a classing nintendo controller or a PS3 rock band drum set? They have it. Personally, I bought super mario cart for super nintendo. If you're not excited about that, then you have no soul. the $15 price tag was more than fair.

We frequent here often and it's our opinion that it is the better of the Indy stores. The selection…read moreis usually decent and the prices, for the most part, are fair. The staff is friendly as well. The store could use some updating. It seems kinda blah, especially compared to their competition. We've never sold anything here so can't speak to that side of the business.